Public Storage
reviews and complaints

On Oct. 31, 2021 I called Public Storage to rent space to store a car over the winter. I was going to measure my car, but the agent on the phone said if I gave them the make and model of my car they could tell me if my car would fit. I told them my car was a Mustang and they told me it would fit into the 10 by 15 storage unit. So I agreed to rent the unit G022. Conf. #[protected]. They said they would be open on Sat. So I went on Sat Nov. 6, 2021 to move into the unit. When I got to the office around 2:00 pm they were closed, even though the office was supposed to be open all day. I then went to the unit and found that my car would not fit inside the unit, even though they said it would. They made a mistake. 100% their fault. They will not return my $26 admin fee. This is wrong. I want a refund of my $26 admin fee. What kind of company is this? Even if I spend more money for a bigger unit, they will not credit me with the admin fee. I am a past customer. They should not treat me this way. The customer service people only say what their policy is, and do not use any common sense. My email is [protected]@att.net

I had to vacate unit 122 because I was threatened by another unit owner. the incident was reported and advised i was moving out. upon moving things out the incident occurred again. The main threatened to kill us by bashing our brains. this was reported to Phil more than once and to Stephanie who stated she would bring the matter to her her regional manager and that Laura would review the case and get back to me. As of today no one has reached out to me and i am frightened to return and get stuff out of my other unit because the man is still on property and I can run into him at any time. I am disgusted at the way it was handled because nothing was done nor a call to advise that I was the one that needed to file a police report and escalate to your portal. I was told Laura Randolf was to get back to me and here i am calling again and now I am being told what needed to be done.

I've had to extend my time being abroad due to covid 19 and other issues, I have my account with public storage since 2017, the account is on autopay and always have paid the fees for my unit on time, however, public storage have increased my price 3 times already, I just ckecked my account and realized that since july they have increased the monthly fee by another $25! this is so unfair!? I am paying now double of what I started paying, I called customer service and their attitude is "you can come and take your stuff out if you don't like it" "there is nothing we can do"
I have paid a total of around $8, 000.00 so far to public storage and instead of helping me in giving me a discount for being a loyal, paying on time customer, they keep increasing my monthly fee without even letting me know. Now, you think is fair?
they know there is nothing I can do since i'm not there to move my stuff to another storage provider, I am telling you my experience so you can judge for yourself.
My advise if you use their service... Do not put your account on autopay, let them bill you!
I will appreciate if I can get a call from one of the members in upper management hoping there is something you can do for me.
(remember I am abroad, you can reach me on my email [protected]@gmail.com or my cell/whatsapp [protected]
jose n
gilbert, az

I called customer service today three times over i problem I am having with a payment not being received. The last person I talked to talked over me and disconnected instead of transferring me to another representative or supervisor.

very poor customer service. This changes things

The problem is I made a payment on 4 Oct but its stuck in pending. We did recently move and I am not sure if this is part of the reason. However, the bank says that a "request for payment" has not been submitted. All three customer service folks from public storage says not so, it should be automatic or some other variation. That may be so, but what do i do?

These conversations took place on 11 Oct in the late evening. Please dont confuse this with the conversation I had on 10 Oct. This agent was excellent

Public Storage explicitly (verbally, of course) told me my storage unit was going to be $69 per month (plus $15 per insurance + taxes).

They've now raised it a 2nd time in less than a year to $135 per month.

They claim since the contracts are month to month they don't guarantee any monthly rates - DESPITE what I was told when I asked in person.

Then, when contacting their customer service department, the rep I spoke to said they actually raised rent prices every 6 month and don't tell people when they are signing up.

I'm sure their legalize is locked up, but they should not be allowed to hike prices on the fly. It's a real scam.

Don't ask me why she was so upfront with me, but if that is the case, then need to tell consumers that before signing on to any contract.

They are a TOTAL AND COMPLETE SCAM. Do not use them unless you have no other options.

The public storage location used has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown, , you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate".

When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns.

I will be vacating and found a better company to store with.

This occurred in 2014. Would like to resolve and get true story about this. Wish we could. Have no pictures of unit. As they were on older cameras and cellphones. So that again is gone.

1. They were not truthful about fees.
2. They were not truthful about being late etc?
1. One minute on the phone was one thing, the next was another fees.

Basically they needed an action to keep their jobs.

I want their badselves period. I am asking for a ltr from the CEO of the company which is based in california?

Basically needing an action to keep their jobs they did this. Hardly notified me period. Again said one thing and then another.

They have absolutely no idea what we lost.
How about wedding pictures.
Scrapboks from childhood, and family pictures. Also my personal military records.
Military records (not obtainable).
Pictures of my family. Today I have none. Again none.
My entire perfume collection (worth quite a bit period).

If you are questioning that. Go to ebay, and ask if you can pull up records for
Psalm23 or perfumenut or perfume hobbiest.
These names were what was used in yrs when ebay started. You had to have a name etc. Thus those were my names.

We had a book library to the likes not seen. All my husband's books, like from the miitary, firearms.

Like I said. They needed an action to keep their jobs. And were in a awful hurry to sell what was in our storage box. Did not really notify us. So there was something that someone was maybe in a hurry to do.

They needed an action to keep their jobs.

Asking for action from the CEO of that company. Maybe compensation that can be agreed to.
Like I said, you have no idea what we lost.

If you want a review from me regarding public storage. This. -1

There are better companies. This company says one thing and does another. If they need money then they will lie, cheat and steal like they did to get it.
Review rating -1.
Marguerite G Kendall
[protected]@gmail.com

I have been renting for 10 years under Ez Storage. Recently, rich people from California bought this up - wonder if this is still USA Recently had a extra large rent increase during COVID19 pendimic. I can only guess why. Bottom line, This is a greedy super greedy California outfit - who knows if its owned inside USA. Rent raised in 2 months by 30% - and I called and was told that California owners need more money to live on - what a royal rip off.

This company has zero marketing skills when it comes to dealing with their customers. My storage rent doubled from one month to the next which is absurd. Needless to say i had to clear everything out and look for a better price somewhere else. I rarely complain but people need to know what's in "store" for them when they sign up with this lame company. Nevertheless the office staff were very helpful and friendly and i have no complaint with them.

Just spent an hour dealing with rude customer service people just trying to switch units after renting from them for two years. First off they refuse to pro rate so if you move out early they keep your money. When I was sent the wrong unit info to move to they got all snotty and after an hour I'd had it and they were just talking over me. Find someplace else and save yourself headaches

I have just started my stay at public storage in livonia mi, I am very busy and not very smart w online stuff, soo I started my stay in January went in to livonia location to pay in person, the manager Chris took my card and manually put it in cuz my card wasn't working soo I thought I was there to pay my bill.soo time Flys by next thing you know I look at my email and says I have not made a payment and I have now have a bunch of additional fees for my bill not Being paid, soo next I go into store with cash to pay bill this time I was locked out of my storage, soo at this point I'm need a tarp and a couple hand tools from storage now there saying I owe like 395 and cant get into storage until I pay in full, soo I g
Had to spend 250 for new tools cuz I didn't have the 395 just sayin I want to get the stuff out for you guys aand get you paid up u guys run your shop like a pawn shop just think you need some different employees that carry out there job function correctly.soo Chris the manager gave me Rachel number her boss I've called her 2 times with no response please call me [protected] my name is Alan lapointe

I rented a unit in 2017 moved out 3-7-2021. I paid my monthly rent of $143.00 on 3-4-2021 it was due by the 3-5-2021 (so that I would not incur a late fee). I inquired with the property Manager Asley 404-480-4667about a pro-rated refund. And explained the situation She said we don't do that (verbatim)..I asked her if its ok for anyone to just take $150.00 from her she gave me the number for Site Manager Markus Montgomery. I contacted Site Manager Markus Montgomery [protected] on Sun 3-7-21 No Answer straight to voicemail left a message. No return call nothing. I called a second time on Monday 3-8-21 Left a message. Called again today 3rd time same as the previous straight to voicemail left another message. I attempted to get in touch with public storage via their Corporate office same no answer straight to voicemail / automated call
that number is nothing but a reservation line for new rentals.