Public Storage’s earns a 1.2-star rating from 327 reviews, showing that the majority of storage unit renters are dissatisfied with their storage solutions.
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Rental Refund
I rented a unit in 2017 moved out 3-7-2021. I paid my monthly rent of $143.00 on 3-4-2021 it was due by the 3-5-2021 (so that I would not incur a late fee). I inquired with the property Manager Asley 404-480-4667about a pro-rated refund. And explained the situation She said we don't do that (verbatim)..I asked her if its ok for anyone to just take $150.00 from her she gave me the number for Site Manager Markus Montgomery. I contacted Site Manager Markus Montgomery [protected] on Sun 3-7-21 No Answer straight to voicemail left a message. No return call nothing. I called a second time on Monday 3-8-21 Left a message. Called again today 3rd time same as the previous straight to voicemail left another message. I attempted to get in touch with public storage via their Corporate office same no answer straight to voicemail / automated call
that number is nothing but a reservation line for new rentals.
Desired outcome: REFUND
Customer service, inconsistent communication
This is pertaining to the service on Red Hill in Irvine the address on 16700 red hill ave. Irvine, CA 92606... My name is Tina Moore i've been calling public storage since the 28th of feb and and have left messages no return calls until the 3rd of feb when it was to late the costumer service is horrible. I was given a number by customer service and spoke...
Read full review of Public StorageCustomer service
1/23/2021 I currently have a storage in Denver, with Extra Storage Space. I'm moving to Lakewood. I tried to make a reservation on line with Public Storage for a 10x20 space, but my credit card got declined. So I filled my car with totes and went over to Public Storage 10201 W Hampden Ave Lakewood, CO 80227. From the moment I walked in, nothing but...
Read full review of Public StorageOver charging and poor customer service
I have had 3 units at the facility in Newburgh IN. When I started using them it was locally owned. As soon as PS took over thy changed the way they bill, they overcharged me because I had been pro rated and then one day they decide to bill first of each month and no prorating. Tried to move out on the 1st and they refused to refund my money. I told them I...
Read full review of Public StorageDamaged storage door
I have complaint about my door for over a month and no one has fixed my storage unit. I pay $174.00 a month I even tried to contact the District manager no answer and no call back. My unit is also open on the side like someone was trying to get inside you can actually see inside my unit. I should receive a free month for my inconvenience. I should not be paying for a damaged hammer off track storage unit. My unit is# I099
Read full review of Public StorageRefusal to follow federal scra act for military families
Public storage in Coral Springs, FL continues to charge for late, lien fees, & rent tax in violation of the federal SCRA Act despite me reporting them for over charging. They must still refund ALL excess fees. Signed. Mrs Tiffany Ford
Read full review of Public StorageI can't believe the ridiculous customer service I got from this public storage
When I walked in public storage no greeting from the reprsenative at all. This person has no business working with the public at all. I had to say i'm paying for strorage today. The representative said I was at the incorrect location. I said this is 8989 westhimer correct then she said yes. I said I have reservation. I advised the property manager she didn't care. I gave her my money and she was unable to give me my chnage back because she said property manager was at bank. This is what public starage is about unprofessionalism wow. I had to send my husband to get my change. The manager didnt take anything off my bill. She said she was at the bank like I owed her something. Then I went back to public storage the same rep was there she had to show me how to put key lock on she rolled her eyes. She went to take the lock off and didnt show me anything. I need the corporate manager to call me asap concerning this riduculous behavior
Wrongful auction of my personal belongings
I've tried for a couple of years to get ahold of you but never heard back from you or anyone else's that I've sent emails to since my entire life was sold on May 20, 2017 after only storing there for under 3 months. I never once received any mail from anyone that my life would be sold at auction on May 20, 2017. I have over 87 pieces of Documents proving...
Read full review of Public StorageUnit rental
I missed one payment due to the pandemic/ Coronavirus. Public Storage sent us an email and letter threatening to auction off our unit. I paid the bill in full but I am disgusted by the lack of concern they have shown for those of us who lost income. They truly don't care. I will never recommend Public Storage to anyone. They cannot be trusted.
Read full review of Public Storageroanoke. virginia
I am making this complaint after giving information from staff at Dale Ave. S.E., (Kim & Mary), when visiting and wanted to know information concerning pricing, and storage units, etc. The 2 ladies I talked to Kim and Mary, were very and knowledgeable for what I was looking for . While there I was shown units of the size I would need. I was told of another...
Read full review of Public Storagepublic storage
My belongings were sold on October 23, 2019. I was notified by Email on the 24 of October. I spoke to a staff member at the 63rd street office, who then notifed me that I had until October 31 to pay my balance, otherwise my belongings would be sold. I was charged 2 Lien late fees, totaling nearly to $200, along with late fees of $20 each for whatever month...
Read full review of Public Storageinsurance
I'm being charged first insurance through your company when I have private insurance, which I submitted proof of when I began renting years ago. Back in July I had to downsize for financial reasons, so I transferred to a smaller unit. When my transfer was processed the person at the desk did not annotate that that I already have insurance, so every since July I have been billed for public storage insurance. I would like to have this issue resolved (I.e. remove insurance from my bill and deduct insurance payments already made from next bill as well as anything else that can be done for inconveniencing a loyal and long time customer), so as it doesn't cause anymore financial strain upon me. My name is Catrina Jackson-Boone, my storage facility is located in Miami Gardens Florida and my phone number is [protected].
staff
All the stuff there are very rude, they are quick to kick people out before they close but when it's time to open they take their time. They never answer the phone and I mean never. I called them so many time on different days and hours they don't answer. I moved everything out by the 31st of October and they still billed me $167 and didn't even tell me for...
Read full review of Public Storageauction unit without proper response
Hello I am writing this in regards of a unit that I have account number [protected] my name is Doris Littlejohn I had a storage unit since August 13, 2019 I have felled behind payment for September and payment for October I contacted Public Storage and inform them I will be making a payment I was told no problem we will make a note in your account. On October...
Read full review of Public Storageservice
This place is good location 300 Treat Ave, San Francisco, CA the Problem is the Team.. they Open 9:30 am usually 10 or 15 minutes late, the unit the have bugs and the floors is a lot of black spots" dirty bathroom, music a loud" the office sometimes is close 30 minutes twice a day The ladies screaming the time to close they say GET OUT, Eeverybody GET OUT...
Read full review of Public Storageoverbilling practices and premature setting of auctions
On May 16, 2019, I went online to my Public Storage account at the Orange Park, FL location to pay my monthly fee for May 2019. Attached is a copy of my account showing that a balance of $303.42 was due immediately and that an auction date of June 25, 2019 had been scheduled on my unit. I telephoned the storage unit and spoke with an individual that gave me the following explanation: "On May 31, 2019, June's fees would be assessed and an auction would be scheduled on past due rentals." I asked this individual why on May 16 (today) June billing had already been assessed and was "due immediately" and why was there already an auction scheduled for June 25, 2019?" No answer was provided. I have included the necessary screenshots of my account showing this illegal billing practice of applying rents before they were due; threatening a customer of an auction; and already scheduling an auction for the next month before that billing cycle is due. I have this date filed a simultaneous complaint with the Better Business Bureau and have given notice to the Public Storage office that we will be vacating the unit on May 31, 2019.
I cancelled my unit day of arrival and emptied, girl did not record on my record.
I went in on March 30, 2019, after slipping and falling on ice on the way into office because of no salt on side walk. i mentioned you need salt out there and by units which are always icy. She laughed and said yeah. I then proceeded to tell her i was clearing out unit and asked when she wanted to do walk through, She said "Just let me know when your out". I left this place because of the icy conditions, two slips and falls, mice in unit and poor customer service.
Now you send me a letter from Allied Interstate saying you will accept $64.50 on a unit your employee failed to follow through on her job and cancel. And next day going in again for walk through, the other girl, who is always rude, doesnt question anything, looks it up and says, "Oh you owe a month" WHAT?
This is the worst place and I would never use again You dont even have a trash bin unlocked for the use of customers And why is the gate open 24-7? Isnt that a little dangerous for your customers at night? i will be putting this on yelp, reporting your agency to BBB, good thing I have a good friend that works there, and am going to seek legal advice. Just wanted to give you another heads up. Hopefully someone will do their job this time and read it. I called your Management Office THREE TIMES, left messages and not one response. Your company is pitiful.
Worst business practices ever, overcharge, disrepectful!
storage fees and other charges that have no right charging
Yes, so the public storage in lakewood wa. Had said that I made a payment on april 30, 2019 which I did they said they charge my account. Then I was returned by my bank. Called my bank and said there was no check that went in money was in the account. Public storage said that they run it twice and was rejected by the bank. Bank said no check came in so all...
Read full review of Public Storagecustomer service I received from property manager on 99th holmes kcmo 64114
The property manager at the store in kcmo of 99th and Holmes is rude and unsympathetic I get that you have to pay or you lose your items but he was so rude to me. And he made it like there was no way I could get help with the balance I was laying on on time for almost a year I lost my job and fell behind. He was just so mean to me he I'm not asking for the whole balance to be gone I'm just asking for some sort of payment plan but he said i was trying to argue and I wasn't please let me know if there is option for me I don't have the amount due upfront but I'm willing to make payments I just paid 339 in march
overcharging, excessive fees, ridiculous auction policy
This company charges 20% late fees and cares nothing for customer service or loyalty. I am paying double what I paid when I first started renting a space. No one, and I mean no one, has the ability to wave a late fee. It is a true example of a filthy practices. I just want to be done with them and let everyone else know never to rent from them again. Super shady!
Read full review of Public Storage and 1 commentPublic Storage Reviews 0
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Public Storage Contacts
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Public Storage phone numbers+1 (800) 567-0759+1 (800) 567-0759Click up if you have successfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 567-0759 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone numberExisting Customers+1 (800) 688-8057+1 (800) 688-8057Click up if you have successfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 688-8057 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number+1 (866) 444-4747+1 (866) 444-4747Click up if you have successfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (866) 444-4747 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone numberPay by Phone+1 (888) 797-6980+1 (888) 797-6980Click up if you have successfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (888) 797-6980 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone numberModify Your Reservation, General Questions
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Public Storage emailssupport@publicstorage.com100%Confidence score: 100%Supportlkind@publicstorage.com89%Confidence score: 89%
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Public Storage address701 Western Avenue, Glendale, California, 91201, United States
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Public Storage social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 28, 2024
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Most discussed Public Storage complaints
Renting a storage unit for $707 a monthRecent comments about Public Storage company
Unprofessional, lazy, hap-hazard, irresponsible behavior of the employeeOur Commitment
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