Public Storage
Reviews and Complaints

If I could I would not put any stars at all. From day one MAJOR red flags. Broken entry and exit gates, irregular hours, terrible customer service (lack of) on site, broken elevators, homeless individuals living in hallways etc, I don't feel safe going alone. Yesterday my son went to pick up his bed out of my storage, both elevators (the only access to the 3rd floor besides stairs) were broken (I was told this has been the case for over a week!). The guy in office already had a post-it note ready with district manager's phone number (who by the way doesn't answer his phone ever, or return calls). Please take the time to read all of the negative reviews already posted, I only wish I had done this. Literally everything you read I have seen or personally experienced. I can't impress on you how important it is that you find another storage property. I called a number of folks at corporate and spoke to on site and customer service seeking a reasonable response to the issue of BROKEN ELEVATORS at a STORAGE FACILITY (no brainer) before resorting to yelp and social media - they showed zero concern or explanation. Trust me, PUBLIC STORAGE does NOT care one bit about their customers.

I rented a 10x15 unit, and told them I wanted it for 2years. They knew I was going to be out of state. On the 3rd month, they increased my monthly rate by $45.00 higher. This is so wrong! I've rented from them several other times over the years, and this has never happened. I just looked on line, and a 10x 15 storage is being offered for $174.00, and it says the regular price is $208.00!
Why did they increase me to $245.00 for the same unit!

I called in with questions concerning removing my insurance due to me only having 3 small boxes left in the storage unit. On last friday, the rep that I spoke with forgot to take the telephone off speaker after thinking that she ended my call. Your 2 reps working that day could be heard for 10 min speaking about myself the customer stating that "dang she cant afford $13 for insurance" the other rep replying "right" what's up with that lady. As I sat on the phone your store reps continued to talk about me as if they new my situation. Not only that you had a yard care person that came in at the same time and once again when the guy left your reps can be heard talking about how hell would freeze over if she went outside to open the gate for him to examine the property to offer his services to your company. As a military family I have rented several storages over the 20 years my husband has served and by far this is the worst customer service. Your reps were rude and when I phoned tracy the manager on today 1/7/2019, to make her aware she seemed to not care about the issue. I will be informing others about this location.

If you have questions, please feel free to call [protected]... Kay

It is a very sad day when I have a bad injury at one of the locations in Charlotte North Carolina the first Saturday in December and I have not received a phone call as I have requested multiple times from the district or Superior. I'm contacted constantly of them wanting to auction off my goods on the 27th but I need to have a conversation because I was treated unjustly and I'm fairly no one has checked on me regarding my injuries and I deserve better I've been a customer for a long time with the location here in Charlotte North Carolina and I deserve a phone call before I go public with this information [protected] my name is Torri Massey.

Public Storage had a sale around last June, 2018. The rate was half price at $147.00 per month. I asked the manager if this was a promotion for a limited time and she said NO. She told me that the $147/mo would be my rate for as long as I continued to rent.

After a few months I get a letter from Public Storage that they are raising my rent over 27%, $40.00, due to increased expenses. I called the new manager and she told me that the rent increase was covered in the "fine print" of the lease agreement.

Two things wrong here. First, the original manager lied to me about the duration of my payments. In addition a 27% increase due to "increased expenses" is an outrageous amount of increase. Surely, increased expenses couldn't amount to over 5% in six months.

This is clearly a "bait and switch" operation.

Every time I come to this storage place to pay my storage bill the guy isn't in the office. I'll be standing outside waiting for someone to come for almost 15 mins. This just happened and the guy came back after almost 20 mins of me standing outside in the sun. I asked him how can I contact the manager because this happens every time. He say he's the manager and there is no one I can talk to over him. I looked at his name tag and his name is Albert. I need someone that's over him that I can talk to.

I need someone to call me about a theft and ongoing abusive situation I am experiencing from the property mger and staff. My confidential phone number is [protected]... Not to be shared.
I am being verbally abuse / discriminated against & unauthorized money taken out of my bank acct.
I will not have my property stolen from me. I ha e been in your facility less than a month.
Your staff is awful & threatening. I have asked for the district manager to call me almost a month. Her name is thelma mitchell. She refuses to call me and address my issues.
The staff has caused me great emotional and financial hardship that lead to me moving myself afternoon my workers due to ms. Mitchell's refusal to call me back to return my money back to me on demand.
I will not be put under anymore fear, intimidation or threats. You know you have the worse customer service. Read your reviews.
I will take this matter to court before I am discriminated against again and viciously mistreated by your staff.
This is my last attempted to request you pay attention and investigate my complaint.
I have called your corporate number, I have emailed ms. Mitchell and I have called your corporate office repeatedly. There is no way that I should have to be discriminated against & be abused by your staff to use what you advertise is available to the public.
You staff violated my u.S. Constitutional rights to be safe in my persons & property. Your staff stole my money and went into my account twice in one day.
You have used up your 24 to 48 hours to contact me. I have been waiting from the 1st moment I signed the contract. Your staff violated the contract. I demand justice and that your staff stop their illegal verbal abuse & threats.
Call by 10/25/2018 before 4:00 pm central time... Or on 10/26/18 thereafter I hire me an attorney.
Signed,
S.I. S.T. E.R. S inc. Ceo &
Julia adams

I wanted to pick up my backpack that was left at the storage on northeast Sandy boulevard and 16th In Portland Oregon and person at the Customer service desk was very rude and refused to help me retrieve it. If you hoped to get my business at some point in the future that is not a way to do so. My request wasn't that elaborate. When finally got the code from my friend I helped move in He followed me around like I was a criminal And he could have just Just made thing simple and got what I needed.

On October 17, 2018 @ 851 Knights Rd, Hollywood, FL 33021, property store manager Shay accused me of putting a bed frame on the wall because I previously on Monday placed a bed on the wall. When she called me to remove the bed because she saw me on the camera put it there, I came the next day and removed it. When I was leaving my unit there was another guy walking up stairs. She said I couldn't have been the other person because the guy only places small boxes into his unit. It could have been him. When she first spoke to me she said that she only saw my car parked there but when I stated that it was another car parked behind me she was shocked. She also accused me of put another bed on the same wall months back. I've only heard of this today. We got into a heated argument after I spoke to the property owner. She came from behind her desk and was going to fight me while I had my baby in my hand. She told me to give the baby to her colleague so that we could fight. She then called back her manager and told him that she's not going to sit behind her desk and stand for what's going on. She then told me to come back after 6 p.m. so that we can fight. Shay accuse me of putting a bed frame under the stairwell when I was only in my unit for no more than 20 minutes and there was no camera evidence that I put it there but just because the other guy didn't fit the profile it had to have been me. Such disrespect and unprofessionalism should not be acceptable. I have never encountered that in the two years I've had my unit from any employee there. She needs to be fired.

suzi.[protected]@yahoo.com
To:
Customer Service,
Suzi Young

Oct 12 at 9:17 PM

Dear Customer Service:

I got a call from the LA storage site on Grand, threatening to send my account to collection agency.
I'm completely baffled. We moved out on Aug 18. I contacted you on Aug 25 to confirm all was closed and I didn't owe you anything further. Now I was told you system said someone used the gate code and hence charging me. We never went back after the 19th.

Could you please investigate this issue and get my account cleared. This is very concerning that it should happen like this. I was also told to contact
William (LA manager)

[protected] ex 1043

But he is not reachable.

Please get this resolved asap.

Thank you and have a nice weekend.

Yaping Xu

Hide original message
On Sunday, August 26, 2018, 11:15:34 AM PDT, Customer Service wrote:

Dear Yaping Xu,
Thank you for contacting Public Storage Customer Service.
I have reviewed your account and find that your unit has been vacated and your account is closed with a zero balance. There are no further payments due.
Thank you for choosing Public Storage.
Sincerely,

Judy V. . | Email Support
Public Storage - Trusted Nationwide Since 1972
Office: [protected] |
PublicStorage.com | Blog | Twitter | Facebook | LinkedIn

Please do not remove the following text, as it helps us to serve you better.
[[--264613.315137--]]

I live in Charlotte, NC. I rented a storage from public storage from East W T Harris. I payed my bill by phone. Rented the space for all my and my childrens belongings that I had left in the world, on July 27th 2018. I became very sick and had to stay in the hospital for a month. I paid $270 on September 19, 2018 via phone from my checking account. After being released under doctors orders, I discovered the money was never taken out of my account. I called the public storages left messages. I was never called back. I finally spoke with someone at this location. She assured me my payment went thru and my storage was fine. 2 days later I was notified via phone that my storage was sold. The more questions I asked the angrier the employee got. I do not know what to do. Honestly there was no communication that my storage was up for auction at all.

Was kicked out before 9pm and Threatened by a family that stays there! I rent a storage here and always pay my bill on time and have a right to use the storage I rented as long as I'm out by 9pm! VERY GHETTO AFRICAN AMERICANS LIVE ON THE PREMISES! EXTREMELY UNPROFESSIONAL & I SHOULD RECIEVE A REFUND! I WILL BE LEAVING AFTER THIS MONTH! I'VE BEEN PAYING FOR A SERVICE THAT I CANT USE!

I recently rented a storage unit with public storage. I have already contacted the better business bureau with this matter. I rented a storage unit with public storage the price they gave me was wrong. I called they said there was nothing they could do about it. I'm currently homeless and just had a newborn baby and told them I couldn't afford the price they gave me which was wrong in the first place.I tried to make partial payments and they wouldn't accept it. I tried to at least get me and my 4 children's clothes which they wouldn't allow. Now they have sold my unit and I literally have nothing. Something needs to be done regarding this matter. They can't say it's one price then it goes up and I can't afford it and I tell them they can't just up the price when it's suppose to be a set price already. I've talked to property managers and supervisors no one seems to care that you all messed up and now I've lost everything I had left. The people were rude and didn't want to hear me out. I feel something should have been done you cannot give someone a price then change it when you feel like it.