QOO10
Reviews and Complaints

Qoo10.sg is a website that I would not recommend to anyone. Their service is very bad and unproductive. If you are expecting to return or refund defective goods, then I suggest you do not purchase from qoo10.sg.

In my first case, I had paid for an item that cost over $300, but I found out that there was no stock available. Despite being informed that there were no stocks, they still accepted my payment. I contacted qoo10, but they were not helpful in finding out when and where the payment would be returned to my account. It was frustrating to learn that once the seller returns the money, it would first go to qoo10, and I would have to log in to qoo10 and select that I want the money back.

In my second case, I bought an item that was not working at all. I contacted the seller, but they did not respond to my third reply. When I contacted qoo10, their response was lousy, and they told me that they could not do anything about it. They said that this was between the seller and me.

In conclusion, qoo10.sg is just an empty cell. They do not render any service, and if there is any fault, you are just unlucky. Even if the goods are faulty, they still post them online. It is a waste of time and money to purchase from qoo10.sg.

I had a really bad experience with Qoo10. I made a purchase during Black Friday, which is a once-a-year event where you can buy items at a discounted price. I decided to buy a Dyson hair dryer for $450 instead of the normal price of $700. However, I had to chase them for almost 15 days before the item was finally shipped out on December 13th. I was already suspicious that something was wrong.

To my surprise, on January 2nd, I still saw that the item was in shipment and had been in transit to dispatch for over 20 days. I decided to call them to find out what was going on. They told me that they would investigate and let me know. Three days later, I received a message that the item had been refunded! I was shocked and confused. I never asked for a refund, and the refund was only $440. If I wanted to buy the item again, I would have to pay the full price of $700. This was completely unfair and taking advantage of me as a spender.

Qoo10 should have asked me first before making any decisions. They should have refunded the full value at today's price, not the price at the time of purchase. Alternatively, they could have offered me another option instead of deciding for me. I felt like I was being robbed by Qoo10.

I would advise anyone to stay away from this vendor. They are not trustworthy and do not care about their customers. It's a shame because I was really excited about my purchase, but now I am left disappointed and frustrated.

I had a really bad experience with Qoo10. I ordered some items and waited for a week, but the seller told me they didn't have any stock left. So, I decided to cancel my order and get a refund. However, Qoo10 refused to proceed with my request. I was really frustrated because their terms and conditions clearly stated that I could cancel my order as long as the item hadn't been shipped out yet.

When I called their customer service, they told me that they needed to ask the seller for confirmation and permission before they could proceed with my refund. I found this ridiculous because it was already clear that the seller didn't have any stock left. I had to wait for at least another week before they could even start the refund process. This was really inconvenient for me because I needed the money to make another purchase from a different seller.

I tried to talk to their customer service representative, but he wasn't helpful at all. He kept sighing loudly into the phone, which made me feel even more frustrated. When I asked to speak to a manager, he refused and said "NO!" in a very loud voice.

Overall, I was really disappointed with Qoo10's service. They delayed the refund process unnecessarily and their customer service was terrible. I don't think I'll be using their platform again and I would advise others to be cautious when making purchases from them.

This website, Qoo10, is a platform that hosts multiple stores and sellers. However, it is important to exercise caution when making purchases here. It is advisable to check the reputation of the seller on the site before making any transactions. Most of the sellers on this site act as intermediaries, ordering goods from Chinese websites and taking advantage of unsuspecting buyers. Unfortunately, many sellers on this site are fraudulent.

I had a bad experience with one vendor on this site. I ordered an RC toy from the seller who claimed that it was a high-quality European product. I paid for express shipping, which was quite expensive. The seller promised that I would receive the item within three days. However, I ended up receiving the item 35 days later. To make matters worse, the item was derived from a Chinese website that provided free shipping services. I felt cheated by the seller who charged me a high price for the item and shipping costs.

I decided to take action and reported the seller to the admin site. I requested that the seller's account be closed. However, the site did not respond positively to my request. The seller continued to operate their shop and many other buyers fell victim to their fraudulent activities. According to some of my friends, this site is a haven for swindlers and thieves.

In conclusion, while Qoo10 may offer a wide range of products, it is important to be cautious when making purchases on this site. Always check the reputation of the seller and be wary of sellers who charge exorbitant prices for their products and shipping costs. It is also important to report any fraudulent activities to the site's admin team to protect other buyers from falling victim to these scams.

I recently had a not-so-great experience with qoo10.com. I decided to purchase a keyboard that cost over 100 dollars, but unfortunately, the delivery was delayed by three days. It wasn't until I took a closer look at the website that I noticed a button that said "reasons for waiting." When I clicked on it, I saw that my payment was currently under review. I was frustrated that I wasn't notified of this earlier via email or some other means.

I checked my debit card and saw that the payment had gone through, so I reached out to qoo10.com's customer service for help. I tried using their 1 to 1 inquiry, calling them, and using their live help feature, but none of them were able to resolve my issue that day. All of them simply told me to wait or to email ***@qoo10.sg to submit the required documents.

I explained to them that I never received the email asking for verification documents, and asked if they could resend it. However, they simply replied with the same computer-generated message telling me to reply through ***@qoo10.sg. It was frustrating to feel like I wasn't being heard or understood.

Finally, a day later, I received a reply from securepayment. Unfortunately, their response was not polite at all. They simply stated that they had requested verification documents on 28/11, but I never received that request. They didn't explain why my payment didn't go through, and it all felt a bit fishy to me.

Overall, my experience with qoo10.com was not a good one. I would caution others against buying expensive items from them, as their customer service was not helpful and their payment process seemed unclear and unreliable.

I recently had an experience with Qoo10 that left me feeling quite frustrated. I had purchased an item for $2.49, but unfortunately, the seller sent me a defective item. I provided picture proof to the seller, who acknowledged the mistake. However, instead of immediately refunding me for the mistake that was not my fault, the seller made me go through the trouble of paying for postage to return the defective item in order to receive a refund. The seller promised to refund me for the postage after receiving the item.

I paid $0.60 for postage to return the item, but when the seller refunded me, they only refunded me $0.78 and did not refund me the $0.60 postage until I questioned them on April 1st. Even then, the refund was in Q money instead of cash, which was not what I wanted. It was frustrating to have to go through all of this trouble for a mistake that was not my fault.

To make matters worse, when I contacted the seller about the refund, they told me to approach Qoo10 directly to question why I was only refunded $0.78 for the $2.49 defective item I had paid for. So, I contacted Qoo10 customer service hoping to get some resolution.

In summary, I was supposed to be refunded a total of $3.09 ($2.49 + $0.60) for the defective item, but after contacting Qoo10 customer service, they oddly refunded me $0.95, which made the total refund only $2.33 ($0.78 + $0.60 + $0.95). When I asked why I wasn't refunded the full amount of $3.09, the customer service representative just repeated that they refunded me $1.55 ($0.60 + $0.95). It was frustrating to communicate with customer service that didn't seem to understand what was going on.

Overall, my experience with Qoo10 was not great. While I appreciate that the seller eventually refunded me for the defective item, it was frustrating to have to go through so much trouble for a mistake that was not my fault. Additionally, the communication with customer service was not helpful, which only added to my frustration.

I recently visited Qoo10's website for the first time and decided to purchase a humidifier. It wasn't until after I made the purchase that I discovered it was from China. I was excited to receive my new humidifier, but unfortunately, it didn't work properly. I decided to reach out to Qoo10 for a replacement and they asked me to send them a video to show the issue. After some time, they finally responded and said that the replacement was on its way. However, I waited for more than three weeks and it still hadn't arrived.

I decided to go back to Qoo10's website to ask when the replacement would be arriving and that's when I saw a message from their supplier. They were asking me to ship the defective humidifier back to China for a replacement! The cost of shipping it back would have been more than the price of the humidifier itself. I was frustrated and decided to write to Qoo10 again to inform them about the situation. Unfortunately, I never received a reply.

It's clear to me now that Qoo10 doesn't have any after-sales service to remedy any problems that might arise from a lemon purchase. They simply palm you off to the supplier, who could be located anywhere from China to Vietnam. These suppliers may not handle defective product orders in a reliable or trustworthy way. It's basically a never-ending cycle of frustration and disappointment.

This experience has taught me that Qoo10 is not the right choice for me. I will be sticking with Amazon, whose after-sales service is reliable and super efficient. Amazon's customer satisfaction is faultless and I know that I can always count on them to make things right.

This company is not worth even one star. Their delivery service is a complete joke. They are unprofessional, unreliable, and take no responsibility for anything that goes wrong. If something does happen, they will blame the customer and refuse to help.

If you decide to use their delivery service, be prepared to do everything yourself and waste a lot of time and money. If you need to ship anything to Malaysia, don't expect to get any help from their customer service. They either won't answer the phone or will put you on hold until the call gets cut off. If you email them, they may not even reply or will only answer selective questions.

My parcel has been delayed for a month now due to customs clearance issues. This is unacceptable for a delivery company. Their customer service and website do not provide clear information to protect their customers, which has caused unnecessary delays and extra handling fees. Other shipping companies always advise customers on the standard operating procedures and basic information before shipping out the parcel. However, this company claims that it is the customer's responsibility to check and they are not able to provide any information on that.

It's ridiculous that they are not aware of the standard operating procedures for shipping parcels to and from customs. They should be able to advise customers on customs declaration information, but they refuse to do so.

In summary, if you want a nightmare or a bad joke, use this service. They will ruin your day and cause you a lot of stress. Good luck if you decide to use them!

I have to say, my experience with Qoo10 was not a good one. I have been a loyal customer for a few years now, but recently I encountered a seller who was just terrible. They refused to cancel and refund my order, and even worse, they ignored all of my messages. I tried to reach out to the Qoo10 help desk and sent them an email about the issue, but they were no help at all. They just kept telling me to deal with the seller directly, even though I had already explained that I couldn't reach them. It was so frustrating!

I asked the help desk if they had any alternative contact information for the seller, since they were the ones who allowed them to sell on their platform. But they just kept repeating the same thing, that I needed to talk to the seller. It was like they didn't care at all about my problem, even though I had ordered through their website. I mean, what's the point of having a help desk if they're not going to help you?

I have to warn you, if you decide to shop on Qoo10, you're doing it at your own risk. If nothing goes wrong, then you're lucky. But if something does happen, don't expect any help from the Qoo10 team. They'll just wash their hands of the situation and leave you to deal with it on your own. I wouldn't be surprised if there are a lot of scam sellers on their website, because they seem to allow these things to happen.

Would I recommend Qoo10 to a friend? Absolutely not. Unless I wanted to ruin our friendship, that is. But if I wanted to recommend it to someone I hate, then sure, go ahead and shop on Qoo10. Just be prepared for the worst customer service you've ever experienced.

I recently participated in the play mamemon event on Qoo10 and won several gift cards. However, I was disappointed to find that they were taken away without any explanation or reason. I began to doubt the genuineness of the gift cards and decided to investigate further.

Upon reviewing the terms and conditions on the Qoo10 website, I found that the gift cards were supposed to be valid for six months from the date of purchase. However, there was no indication of when the gift cards were purchased or issued, making it difficult to understand why they were confiscated.

In comparison, other retailers such as Takashimaya Department Store and Capitaland Mall offer vouchers with no validity date or an expiry of one year respectively. For groceries, perishable items, and pharmaceuticals, I recommend purchasing from reputable retailers such as NTUC FairPrice, GIANT, Big Box, The Seafood Market Place By Song Fish, Cold Storage Singapore, Prime Supermarket, Sheng Siong, Redmart.sg, Guardian Singapore, Watsons Singapore, Unity, CARiNG PHARMACY, JUSCO AEON, Tesco, Parkson. These retailers offer lucky draws, discounted vouchers, and rewards points using Credit, Bonuslink, and PAssion Card for seniors on certain days, and 3-day specials for perishables.

For electronic and electric items, I suggest buying from Courts SG, Harvey Norman, BEST Denki Singapore, Challenger with promotional free gifts and delivery, Carousell, Shoppe, Gumtree Singapore, and Locanto. These retailers offer cheap deals. Departmental stores such as Isetan Singapore, METRO (Singapore), CK Singapore Marriott Tang Plaza Hotel, Takashimaya Department Store, OG, Robinsons, John Little Singapore, Plaza Singapura, Hillion Mall, Tiong Bahru Plaza, Singapore Meida Ya, Tiong Bahru Plaza, Jurong Point Shopping Centre, Causeway Point, Singapore, YewTee Point, Singapore, Anchorpoint, Singapore, Frasers Centrepoint Singapore, The Centrepoint, Orchard Road, ION, THE PARAGON, Jem, ***@somerset, Parkway Parade, Orchard Central, Orchard Gateway, IKEA, and online stores like Groupon, Lazada, Streetdeal, TAOBAO, Shopping, ZALORA, Amazon Global Selling South East Asia & ANZ, ASOS, Reebonz, Booking.com, JuzToday.com, and Expedia offer dining, goods, beauty & spa deals, clothing, travel, furnishings, and more.

Unfortunately, I lost my postage fees when I returned items that did not meet my expectations. Some sellers did not even respond to my queries. As a result, I will be buying less from Qoo10 in the future as this reflects poorly on the ethics of the site.

When I reached out to customer service for assistance, I received an unhelpful response that did not address my concerns. This only added to my frustration and disappointment with Qoo10.

* Received W15 on Jan 25. Tested and charged overnight and for several attempts but to no avail.

* W15 cannot be switch on and showing nothing on its display panel.

* Requested refund dd Jan 25 and resubmit on Jan 26 due to no response from your platform as well as seller.

* Seeked inquiries to seller dd Jan 29 and Jan 30 and still no response.

* Understand that there is 7days refund and seller is not responsive and poor in customer support, thus seeking your help since I bought from your platform and reaching the validity date soon which is Jan 31. I only want to refund as its a brand new product and yet received a defective one.

Appreciate your kind help and immediate attention on this matter as i have no means of reaching the seller who is not responding to my inquiries. He has answered others but ignored mine. Please see attached to support my refund.

Sherlyn

Qoo10 courier guy did not deliver my package to me as a correct recipient. Courier guy signed of package was deliver on Nov 15 2023 at 22:00 hours. I contacted Qoo10 CS more than 3 to 4 times, they insisted that the package was delivered to me. There wasn’t any package on my doorstep at all. They are pushing matters to seller. I made another call again to Qoo10 CS as well as write in to report this incident. Qoo10 CS replied to will escalate this issue to deliver team for investigation. As up till now they did not get back to me for my loss package worth $31. They are just sweeping this issue under the carpet. No compensate of customer loss for the package! Never ever buy or order from Qoo10 platform. Qoo10 bad reputation of their suck customer service as well as deliver team simply deliver to wrong recipient address without checking it the address by knocking on the door! 😡😡😡😡😡😡😡😡😡😡😡

Ordered a broadlink switch with indicated on seller product description but received a BestCon switch, I filed a return thru seller, seller requested me to try it out. I tried and feedback it can’t communicate with broadlink apps, therefore requested for return/refund, seller asked where am I using with the RM pro remote and I confirmed I’m using it and have sent a picture of my RM pro. After this the seller stopped responding.

However, Qoo CS continue to sent me SMSs and emails that I’m not replying to seller and their emails. In fact I replied all the qoo CS emails and I’m not sure why they not receiving them and have closed the case today !

I recently made a purchase on Qoo10, an online marketplace that offers a wide range of products. I was excited to receive my bike stand, but unfortunately, it arrived defective. I immediately took pictures of the product and reached out to the seller via email. However, after a few days of no response, I decided to file a complaint with Qoo10.

To my disappointment, my experience with Qoo10's customer service was just as bad as with the seller. Despite calling them twice a week to follow up on my case, I never received a call back from them. It's been over a month since I launched the complaint, and I've made about 6-8 calls, but still no response. It feels like they are avoiding me until I give up.

I understand that mistakes happen, and products can arrive defective. However, the lack of response and support from both the seller and Qoo10 is unacceptable. As a customer, I expect to receive proper assistance and a resolution to my issue. It's frustrating to feel like my concerns are being ignored.

In the end, I had to file a complaint with PayPal to try and get my refund. It's disappointing that I had to go through such a hassle to get my money back. I hope that Qoo10 can improve their customer service and provide better support to their customers in the future.

I was really disappointed with my experience on Qoo10. I ordered a Size 7 product, but when it arrived, it was clearly a Size 3. I even took a photo to show the difference, but despite my efforts, I was unable to get a return. The way they handled the situation was really frustrating and it's no wonder they are losing market share. I think only cheapskates would buy from this site, as they seem to have a con style modus operandi.

My friend also had a bad experience with Qoo10. They bought something that was advertised as real, but it turned out to be a poorly made counterfeit item. It's really disappointing that dishonest sellers like Angella are allowed to operate on this platform.

The customer service on Qoo10 is also really bad. I would advise anyone to avoid this marketplace altogether. Instead, I recommend shopping on Amazon or Lazada. They have much better refund policies and are more trustworthy overall.

In conclusion, I would not recommend Qoo10 to anyone. The dishonest sellers and bad customer service make it a terrible shopping experience. Save yourself the hassle and shop elsewhere.

It seems like I'm not the only one who's had issues with qexpress and their terrible customer service. I recently purchased an item from qoo10.com and paid the same price as qexpress shipping, but my item was posted out on normal shipping. I tried to reach out to the seller to inquire about this issue, but they did not bother to entertain my queries. I also left feedback on the website, but unfortunately, I did not receive any reply. I even tried to contact the live helpdesk, but they said they couldn't do anything to help me.

I was disappointed that they would allow a $2.49 mistake to ruin their reputation instead of just providing proper customer service and after-sales service. As a loyal customer of qoo10.com, I have always been a strong supporter of theirs. However, this incident has left a terrible impression on me. It's disappointing to see that even the qoo10 helpdesk is not pro-customers.

I hope that qoo10.com will take this feedback seriously and improve their customer service. It's important to remember that customers are the backbone of any business, and without them, there would be no business. I believe that qoo10.com has the potential to be a great platform for online shopping, but they need to prioritize their customers and provide them with the best possible service.

I recently made a purchase on Qoo10, and unfortunately, my experience was not a positive one. I had placed two separate orders from two different sellers, each with two different items. However, to my dismay, both orders were cancelled with the memo "out of stock by seller." I was shocked to find out that all four items from two different sellers were out of stock!

To make matters worse, one of the sellers did not even remove the product from their page or mark it as out of stock after my order. In fact, they actually increased the quantity back to what it originally was before I bought the items. This was extremely frustrating, as I had wasted my time and effort in placing the order, only to find out that the items were not available.

I understand that sometimes items may go out of stock unexpectedly, but it is the responsibility of the sellers to update their pages accordingly. It is not fair to list items on the site if they are not available, as it wastes the time and money of the buyers.

Although I did receive a refund for both orders, I am hesitant to use Qoo10 again if everything is out of stock. It is important for sellers to be transparent and honest about the availability of their products, as it builds trust and credibility with the buyers.

Overall, my experience with Qoo10 was disappointing, and I hope that the sellers take the necessary steps to ensure that their pages are updated with accurate information.

I recently had an experience with Qoo10, an online marketplace where you can buy a variety of products. I was excited to order some Funko Pop figures for myself, but unfortunately, my experience with their delivery service left me feeling frustrated.

On a Saturday evening at 7:30 pm, the delivery lady called me to let me know that they were at my door. I was surprised because I had not received any advance notice that they were on their way. I had expected to receive a call at least a few hours before they arrived. This was already a bit inconvenient for me, but things only got worse from there.

After the delivery, I realized that my parcel had gone missing. I knew it wasn't the seller's fault, but I was disappointed with the service provided by Qoo10. I tried to call the delivery person, but they never picked up. When I finally got in touch with them, they claimed to have called me earlier, but I had been sleeping and missed the call. I was frustrated that I had not received any advance notice and that the delivery person had not made more of an effort to get in touch with me.

Overall, I was disappointed with my experience with Qoo10. I don't think they deserve to be on Singapore's top list if their service is so unreliable. This will be the last time I order from them, and I hope that they lose customers and clients due to their poor service. It's frustrating to have to deal with these kinds of issues, and I hope that Qoo10 takes steps to improve their delivery service in the future.

Qoo10 is a great online shopping platform that offers a wide range of products at affordable prices. I recently made a purchase on Qoo10 and was very satisfied with my experience.

The website is easy to navigate and the search function is very helpful in finding exactly what you're looking for. The product descriptions are detailed and accurate, which makes it easy to make an informed decision before making a purchase.

The checkout process was also very smooth and hassle-free. I was able to pay using my preferred payment method and received a confirmation email shortly after.

The delivery was prompt and the item arrived in good condition. I was very happy with my purchase and would definitely recommend Qoo10 to anyone looking for a reliable online shopping platform.

However, I did encounter some minor spelling and grammar errors on the website, but they did not affect my overall experience. Additionally, some of the product reviews were written in a way that made it difficult to understand, but I was still able to get a good idea of the product's quality based on the ratings and comments.

Overall, I would highly recommend Qoo10 to anyone looking for a convenient and affordable online shopping experience.

I want to share my experience with Qoo10, an online shopping platform that I recently used to purchase some groceries. I have to say, I was a bit disappointed with my experience. While there were some good things about the site, there were also some serious issues that I think other shoppers should be aware of.

First of all, let me start with the positives. Qoo10 has a wide variety of products available for purchase, from groceries to electronics to clothing and more. I was able to find everything I needed in one place, which was convenient. The site is also easy to navigate, with clear categories and search functions that made it simple to find what I was looking for.

However, my experience with one particular seller on the site left a bad taste in my mouth. I purchased a carton of Oatly milk from this seller, thinking that I was getting a great deal on a box of 10 cartons for $80. However, when the milk arrived, I realized that I had misunderstood the listing - the price was actually for one carton of 946 ml of oat milk, not a box of 10. When I contacted customer service to try to resolve the issue, I was told that it was my mistake and that the seller had clearly stated the price for one carton. I felt like I had been misled, and I was disappointed that Qoo10 didn't do more to help me resolve the issue.

Overall, I think that Qoo10 has some good things going for it, but shoppers should be careful when purchasing from individual sellers on the site. It's important to read listings carefully and make sure that you understand exactly what you're getting before you make a purchase. And if you do run into issues, don't expect much help from customer service - they seem to be more interested in protecting their sellers than in helping their customers.

I gotta say, my experience with Qoo10 has been pretty disappointing. I mean, if I could give them zero stars, I totally would. The Q&A service they offer is just plain awful. Every time I ask a question, they seem to dodge it and give me some generic answer that doesn't even address my concern. It's like they're rushing to meet some kind of deadline and just don't have the time to give me a proper response.

And don't even get me started on their policies. They impose all these rules on us customers without even telling us beforehand. And when we try to ask them about it after we've already made a purchase, they just tell us that we agreed to their terms when we bought from them. It's like they don't even care about being fair or transparent.

But the worst part is definitely their delivery. I've had so many packages arrive late, and sometimes they're so late that my ice cream and cakes are completely melted by the time they get to me. It's just unacceptable.

Honestly, I would recommend using other eCommerce sites like Shopee, Amazon, or Lazada instead. They're not perfect, but they're definitely better than Qoo10. Plus, Shopee has some seriously competitive prices for the same products. So save yourself the headache and shop somewhere else.

Yo, just a heads up for all y'all using Qoo10 (qoo10.com) - if you're trying to use a shipping coupon you got from the Qoo10 Roulette Q, be careful! That coupon is actually considered a cart discount, which means it only applies to the price of the items you're buying, not the shipping fee. This is super important if you're trying to get in on their cashback event.

I learned this the hard way - I used a shipping coupon to try and offset the cost of shipping, but even though I paid $71.1, I still wasn't eligible for the cashback event because the coupon was considered a cart discount.

When I asked Qoo10 customer service about it, they said that the shipping coupon is still considered a cart discount, but they couldn't really explain why it's called a "shipping coupon" if it doesn't actually deduct from the shipping fee. They just said it's a marketing thing.

So yeah, just be careful when you're using those coupons, and make sure you read the fine print!

Qoo10 is a website that I have recently used for online shopping. However, I have noticed that many of the merchants there do not have any items for sale at their stated price. It is quite frustrating to see so many sellers list low prices on the main page, only to provide so-called "options" that are not really optional. For example, they may ask you to select a color, but if you do not select one, the transaction cannot continue. Then, they will bump up the price with any and every selection.

Another common trick that I have noticed is that some sellers list one item at a low price, but when you get to the option page, you find out that the low price is actually for something else altogether. This means that you have to top up considerable amounts for the item that you actually want.

I have written to the Qoo10 admin about these practices, but their reply was not very helpful. They essentially told me to go elsewhere if I do not like it. This is quite disappointing, as I was hoping that they would take my concerns seriously and try to address them.

Overall, I would advise anyone looking for safe online purchases to go elsewhere. With so many dubious merchants and rampant iffy practices, it is just not worth the risk. It is important to shop with a website that cares about its customers and is committed to providing a safe and reliable shopping experience.

Hi

I would like to make a report of suspicious activity by the Seller,SG Marketplace.

Noticed that for this product/item they are selling "PAMP Gold Bar", they are requesting from Buyers their NRIC copy to be sent to them via whatsapp..

Is it legal for them to do so ?

They claimed that:

" Under Singapore Law, all buyers of Gold Bars will need to provide their personal records. Rest assured that these records will be kept strictly confidential and will only be released to authorised officials from the Singapore Government. Upon your successful purchase, kindly whatsapp @ [protected] a copy of your front and back NRIC for the record keeping. "

Also clicked on the "MLAW" web link(refer to attachment 'link' they provided, it is invalid (as shown in attachment, 'Invalid web page'.

Now the question, if a Customer buys a $1040.99 10g PAMP gold bar from this Seller via Qoo10, why is there a need to provide a copy of the NRIC ?

Through the guideline(below), if total purchase is less than SGD $20,000 and it's not in cash, NRIC shouldn't be required...

https://acd.mlaw.gov.sg/guidelines/

Hope Qoo10 would investigate and verify.

Dear Sir or Madam,

I made two orders for a portable bathtub to Techoolifestyle at S$31.90 each. The first was on 19 Aug 22, I ordered a green colour version. The order was accepted but I received a WhatsApp message the next day that I either had to change to a pink colour type or top up another S$18.27 for the green colour. I do not feel safe paying more and accepted to take the pink colour.

I made another order on 26 Aug 22, this time for the pink colour version. I followed up with them on WhatsApp three days later and was told I must top up S$12. The reason provided both times is they are having some technical glitch and are unable to resolve their pricing error.

I am suspecting this company is trying to get customers to buy first then either push some dead stock or get more money from customers. How can an online company take more than a week to fix a pricing problem? If this is the case, they should either take the responsibility to absorb the price difference or close the platform till they resolve their issue. How can they keep getting customers to bear the cost of their problem?

Below is the link for the product and I am also attaching screenshots of our WhatsApp conversion.

Please advise what I should do or what QOO can do to help the customer.

Thanks

https://www.qoo10.sg/gmkt.inc/My/ContractInfo.aspx?pack_no=150353958&global_order_type=L&svc_nation_cd=SG

I was very disappointed . I been buying this cocome product for quite some time . Due to I received a detected product n exchange is troublesome . Do I has the right to pay to receive detected product

Not Professional, No Assurance, No Responsibility

If anything happens, they will claim that it's customer responsibility

If you engage their service, be prepared to self service till the end and waste plenty of time and money.

Be prepared if ship anything to Malaysia, there is no CS there to pick up the call or just ask you to hold the line until it cut off. If you email them, either no reply or selective question replied but when it comes extra charges and payment, they will respond. What a joke!

Parcel is delay 1 month till now due to the custom clearance issue.

Not up to standard of a delivery company because their CS / website did not provide clear information to protect their customer, and eventually cause the delay which can actually be prevented!

In short, use this service if you needed a nightmare or a bad joke or you needed your day to be spoiled tremendously!

GOOD LUCK!

Dear Sir / Madam,

I don't know if the office aware of this, if it is then it is ethically not right.

This is what happen, I responded to an advertisement, "easy part time job using your mobile phone". I saw that is it from Q0010 a reputable internet marketing platform, so I thought it was rather safe.

I was asked to click item from Q0010 platform and add to cart through a link but not paying to to Q0010 but later I was asked to Paynow to another person's bank account, at first the amount was small I paid first. Awhile later I was paid with the amount plus commission. It's easy job.
Later the amount keep getting bigger I was told to do overtime if not they said the system cannot do a refund, I kept paying until it was $3, 000 plus as I wanted to get my money back, the last one was they asked me to pay another $3, 500, if I pay it will be $7, 000+ already, this is crazy. Now my money is being cheated or held by them. Do you think this is legal. I have attached the screen shots to show you. But I cannot upload.
Raymond Lim, [protected]@gmail.com

My issue is that, " I made a payment on 26th july 2021 via dhani wallet by Q0010 shopclues but payment is failed by you but amount is deducted on my account so please refund my amount of rupees ₹350.75. I enclosed a screenshot for your reference any question please contact me on [protected] for better explanation