QOO10
Reviews and Complaints

* Received W15 on Jan 25. Tested and charged overnight and for several attempts but to no avail.

* W15 cannot be switch on and showing nothing on its display panel.

* Requested refund dd Jan 25 and resubmit on Jan 26 due to no response from your platform as well as seller.

* Seeked inquiries to seller dd Jan 29 and Jan 30 and still no response.

* Understand that there is 7days refund and seller is not responsive and poor in customer support, thus seeking your help since I bought from your platform and reaching the validity date soon which is Jan 31. I only want to refund as its a brand new product and yet received a defective one.

Appreciate your kind help and immediate attention on this matter as i have no means of reaching the seller who is not responding to my inquiries. He has answered others but ignored mine. Please see attached to support my refund.

Sherlyn

Qoo10 courier guy did not deliver my package to me as a correct recipient. Courier guy signed of package was deliver on Nov 15 2023 at 22:00 hours. I contacted Qoo10 CS more than 3 to 4 times, they insisted that the package was delivered to me. There wasn’t any package on my doorstep at all. They are pushing matters to seller. I made another call again to Qoo10 CS as well as write in to report this incident. Qoo10 CS replied to will escalate this issue to deliver team for investigation. As up till now they did not get back to me for my loss package worth $31. They are just sweeping this issue under the carpet. No compensate of customer loss for the package! Never ever buy or order from Qoo10 platform. Qoo10 bad reputation of their suck customer service as well as deliver team simply deliver to wrong recipient address without checking it the address by knocking on the door! 😡😡😡😡😡😡😡😡😡😡😡

Ordered a broadlink switch with indicated on seller product description but received a BestCon switch, I filed a return thru seller, seller requested me to try it out. I tried and feedback it can’t communicate with broadlink apps, therefore requested for return/refund, seller asked where am I using with the RM pro remote and I confirmed I’m using it and have sent a picture of my RM pro. After this the seller stopped responding.

However, Qoo CS continue to sent me SMSs and emails that I’m not replying to seller and their emails. In fact I replied all the qoo CS emails and I’m not sure why they not receiving them and have closed the case today !

I recently made a purchase on Qoo10, an online marketplace that offers a wide range of products. I was excited to receive my bike stand, but unfortunately, it arrived defective. I immediately took pictures of the product and reached out to the seller via email. However, after a few days of no response, I decided to file a complaint with Qoo10.

To my disappointment, my experience with Qoo10's customer service was just as bad as with the seller. Despite calling them twice a week to follow up on my case, I never received a call back from them. It's been over a month since I launched the complaint, and I've made about 6-8 calls, but still no response. It feels like they are avoiding me until I give up.

I understand that mistakes happen, and products can arrive defective. However, the lack of response and support from both the seller and Qoo10 is unacceptable. As a customer, I expect to receive proper assistance and a resolution to my issue. It's frustrating to feel like my concerns are being ignored.

In the end, I had to file a complaint with PayPal to try and get my refund. It's disappointing that I had to go through such a hassle to get my money back. I hope that Qoo10 can improve their customer service and provide better support to their customers in the future.

I was really disappointed with my experience on Qoo10. I ordered a Size 7 product, but when it arrived, it was clearly a Size 3. I even took a photo to show the difference, but despite my efforts, I was unable to get a return. The way they handled the situation was really frustrating and it's no wonder they are losing market share. I think only cheapskates would buy from this site, as they seem to have a con style modus operandi.

My friend also had a bad experience with Qoo10. They bought something that was advertised as real, but it turned out to be a poorly made counterfeit item. It's really disappointing that dishonest sellers like Angella are allowed to operate on this platform.

The customer service on Qoo10 is also really bad. I would advise anyone to avoid this marketplace altogether. Instead, I recommend shopping on Amazon or Lazada. They have much better refund policies and are more trustworthy overall.

In conclusion, I would not recommend Qoo10 to anyone. The dishonest sellers and bad customer service make it a terrible shopping experience. Save yourself the hassle and shop elsewhere.

It seems like I'm not the only one who's had issues with qexpress and their terrible customer service. I recently purchased an item from qoo10.com and paid the same price as qexpress shipping, but my item was posted out on normal shipping. I tried to reach out to the seller to inquire about this issue, but they did not bother to entertain my queries. I also left feedback on the website, but unfortunately, I did not receive any reply. I even tried to contact the live helpdesk, but they said they couldn't do anything to help me.

I was disappointed that they would allow a $2.49 mistake to ruin their reputation instead of just providing proper customer service and after-sales service. As a loyal customer of qoo10.com, I have always been a strong supporter of theirs. However, this incident has left a terrible impression on me. It's disappointing to see that even the qoo10 helpdesk is not pro-customers.

I hope that qoo10.com will take this feedback seriously and improve their customer service. It's important to remember that customers are the backbone of any business, and without them, there would be no business. I believe that qoo10.com has the potential to be a great platform for online shopping, but they need to prioritize their customers and provide them with the best possible service.

I recently made a purchase on Qoo10, and unfortunately, my experience was not a positive one. I had placed two separate orders from two different sellers, each with two different items. However, to my dismay, both orders were cancelled with the memo "out of stock by seller." I was shocked to find out that all four items from two different sellers were out of stock!

To make matters worse, one of the sellers did not even remove the product from their page or mark it as out of stock after my order. In fact, they actually increased the quantity back to what it originally was before I bought the items. This was extremely frustrating, as I had wasted my time and effort in placing the order, only to find out that the items were not available.

I understand that sometimes items may go out of stock unexpectedly, but it is the responsibility of the sellers to update their pages accordingly. It is not fair to list items on the site if they are not available, as it wastes the time and money of the buyers.

Although I did receive a refund for both orders, I am hesitant to use Qoo10 again if everything is out of stock. It is important for sellers to be transparent and honest about the availability of their products, as it builds trust and credibility with the buyers.

Overall, my experience with Qoo10 was disappointing, and I hope that the sellers take the necessary steps to ensure that their pages are updated with accurate information.

I recently had an experience with Qoo10, an online marketplace where you can buy a variety of products. I was excited to order some Funko Pop figures for myself, but unfortunately, my experience with their delivery service left me feeling frustrated.

On a Saturday evening at 7:30 pm, the delivery lady called me to let me know that they were at my door. I was surprised because I had not received any advance notice that they were on their way. I had expected to receive a call at least a few hours before they arrived. This was already a bit inconvenient for me, but things only got worse from there.

After the delivery, I realized that my parcel had gone missing. I knew it wasn't the seller's fault, but I was disappointed with the service provided by Qoo10. I tried to call the delivery person, but they never picked up. When I finally got in touch with them, they claimed to have called me earlier, but I had been sleeping and missed the call. I was frustrated that I had not received any advance notice and that the delivery person had not made more of an effort to get in touch with me.

Overall, I was disappointed with my experience with Qoo10. I don't think they deserve to be on Singapore's top list if their service is so unreliable. This will be the last time I order from them, and I hope that they lose customers and clients due to their poor service. It's frustrating to have to deal with these kinds of issues, and I hope that Qoo10 takes steps to improve their delivery service in the future.

Qoo10 is a great online shopping platform that offers a wide range of products at affordable prices. I recently made a purchase on Qoo10 and was very satisfied with my experience.

The website is easy to navigate and the search function is very helpful in finding exactly what you're looking for. The product descriptions are detailed and accurate, which makes it easy to make an informed decision before making a purchase.

The checkout process was also very smooth and hassle-free. I was able to pay using my preferred payment method and received a confirmation email shortly after.

The delivery was prompt and the item arrived in good condition. I was very happy with my purchase and would definitely recommend Qoo10 to anyone looking for a reliable online shopping platform.

However, I did encounter some minor spelling and grammar errors on the website, but they did not affect my overall experience. Additionally, some of the product reviews were written in a way that made it difficult to understand, but I was still able to get a good idea of the product's quality based on the ratings and comments.

Overall, I would highly recommend Qoo10 to anyone looking for a convenient and affordable online shopping experience.

I want to share my experience with Qoo10, an online shopping platform that I recently used to purchase some groceries. I have to say, I was a bit disappointed with my experience. While there were some good things about the site, there were also some serious issues that I think other shoppers should be aware of.

First of all, let me start with the positives. Qoo10 has a wide variety of products available for purchase, from groceries to electronics to clothing and more. I was able to find everything I needed in one place, which was convenient. The site is also easy to navigate, with clear categories and search functions that made it simple to find what I was looking for.

However, my experience with one particular seller on the site left a bad taste in my mouth. I purchased a carton of Oatly milk from this seller, thinking that I was getting a great deal on a box of 10 cartons for $80. However, when the milk arrived, I realized that I had misunderstood the listing - the price was actually for one carton of 946 ml of oat milk, not a box of 10. When I contacted customer service to try to resolve the issue, I was told that it was my mistake and that the seller had clearly stated the price for one carton. I felt like I had been misled, and I was disappointed that Qoo10 didn't do more to help me resolve the issue.

Overall, I think that Qoo10 has some good things going for it, but shoppers should be careful when purchasing from individual sellers on the site. It's important to read listings carefully and make sure that you understand exactly what you're getting before you make a purchase. And if you do run into issues, don't expect much help from customer service - they seem to be more interested in protecting their sellers than in helping their customers.

I gotta say, my experience with Qoo10 has been pretty disappointing. I mean, if I could give them zero stars, I totally would. The Q&A service they offer is just plain awful. Every time I ask a question, they seem to dodge it and give me some generic answer that doesn't even address my concern. It's like they're rushing to meet some kind of deadline and just don't have the time to give me a proper response.

And don't even get me started on their policies. They impose all these rules on us customers without even telling us beforehand. And when we try to ask them about it after we've already made a purchase, they just tell us that we agreed to their terms when we bought from them. It's like they don't even care about being fair or transparent.

But the worst part is definitely their delivery. I've had so many packages arrive late, and sometimes they're so late that my ice cream and cakes are completely melted by the time they get to me. It's just unacceptable.

Honestly, I would recommend using other eCommerce sites like Shopee, Amazon, or Lazada instead. They're not perfect, but they're definitely better than Qoo10. Plus, Shopee has some seriously competitive prices for the same products. So save yourself the headache and shop somewhere else.

Yo, just a heads up for all y'all using Qoo10 (qoo10.com) - if you're trying to use a shipping coupon you got from the Qoo10 Roulette Q, be careful! That coupon is actually considered a cart discount, which means it only applies to the price of the items you're buying, not the shipping fee. This is super important if you're trying to get in on their cashback event.

I learned this the hard way - I used a shipping coupon to try and offset the cost of shipping, but even though I paid $71.1, I still wasn't eligible for the cashback event because the coupon was considered a cart discount.

When I asked Qoo10 customer service about it, they said that the shipping coupon is still considered a cart discount, but they couldn't really explain why it's called a "shipping coupon" if it doesn't actually deduct from the shipping fee. They just said it's a marketing thing.

So yeah, just be careful when you're using those coupons, and make sure you read the fine print!

Qoo10 is a website that I have recently used for online shopping. However, I have noticed that many of the merchants there do not have any items for sale at their stated price. It is quite frustrating to see so many sellers list low prices on the main page, only to provide so-called "options" that are not really optional. For example, they may ask you to select a color, but if you do not select one, the transaction cannot continue. Then, they will bump up the price with any and every selection.

Another common trick that I have noticed is that some sellers list one item at a low price, but when you get to the option page, you find out that the low price is actually for something else altogether. This means that you have to top up considerable amounts for the item that you actually want.

I have written to the Qoo10 admin about these practices, but their reply was not very helpful. They essentially told me to go elsewhere if I do not like it. This is quite disappointing, as I was hoping that they would take my concerns seriously and try to address them.

Overall, I would advise anyone looking for safe online purchases to go elsewhere. With so many dubious merchants and rampant iffy practices, it is just not worth the risk. It is important to shop with a website that cares about its customers and is committed to providing a safe and reliable shopping experience.

Hi

I would like to make a report of suspicious activity by the Seller,SG Marketplace.

Noticed that for this product/item they are selling "PAMP Gold Bar", they are requesting from Buyers their NRIC copy to be sent to them via whatsapp..

Is it legal for them to do so ?

They claimed that:

" Under Singapore Law, all buyers of Gold Bars will need to provide their personal records. Rest assured that these records will be kept strictly confidential and will only be released to authorised officials from the Singapore Government. Upon your successful purchase, kindly whatsapp @ [protected] a copy of your front and back NRIC for the record keeping. "

Also clicked on the "MLAW" web link(refer to attachment 'link' they provided, it is invalid (as shown in attachment, 'Invalid web page'.

Now the question, if a Customer buys a $1040.99 10g PAMP gold bar from this Seller via Qoo10, why is there a need to provide a copy of the NRIC ?

Through the guideline(below), if total purchase is less than SGD $20,000 and it's not in cash, NRIC shouldn't be required...

https://acd.mlaw.gov.sg/guidelines/

Hope Qoo10 would investigate and verify.

Dear Sir or Madam,

I made two orders for a portable bathtub to Techoolifestyle at S$31.90 each. The first was on 19 Aug 22, I ordered a green colour version. The order was accepted but I received a WhatsApp message the next day that I either had to change to a pink colour type or top up another S$18.27 for the green colour. I do not feel safe paying more and accepted to take the pink colour.

I made another order on 26 Aug 22, this time for the pink colour version. I followed up with them on WhatsApp three days later and was told I must top up S$12. The reason provided both times is they are having some technical glitch and are unable to resolve their pricing error.

I am suspecting this company is trying to get customers to buy first then either push some dead stock or get more money from customers. How can an online company take more than a week to fix a pricing problem? If this is the case, they should either take the responsibility to absorb the price difference or close the platform till they resolve their issue. How can they keep getting customers to bear the cost of their problem?

Below is the link for the product and I am also attaching screenshots of our WhatsApp conversion.

Please advise what I should do or what QOO can do to help the customer.

Thanks

https://www.qoo10.sg/gmkt.inc/My/ContractInfo.aspx?pack_no=150353958&global_order_type=L&svc_nation_cd=SG

I was very disappointed . I been buying this cocome product for quite some time . Due to I received a detected product n exchange is troublesome . Do I has the right to pay to receive detected product

Not Professional, No Assurance, No Responsibility

If anything happens, they will claim that it's customer responsibility

If you engage their service, be prepared to self service till the end and waste plenty of time and money.

Be prepared if ship anything to Malaysia, there is no CS there to pick up the call or just ask you to hold the line until it cut off. If you email them, either no reply or selective question replied but when it comes extra charges and payment, they will respond. What a joke!

Parcel is delay 1 month till now due to the custom clearance issue.

Not up to standard of a delivery company because their CS / website did not provide clear information to protect their customer, and eventually cause the delay which can actually be prevented!

In short, use this service if you needed a nightmare or a bad joke or you needed your day to be spoiled tremendously!

GOOD LUCK!

Dear Sir / Madam,

I don't know if the office aware of this, if it is then it is ethically not right.

This is what happen, I responded to an advertisement, "easy part time job using your mobile phone". I saw that is it from Q0010 a reputable internet marketing platform, so I thought it was rather safe.

I was asked to click item from Q0010 platform and add to cart through a link but not paying to to Q0010 but later I was asked to Paynow to another person's bank account, at first the amount was small I paid first. Awhile later I was paid with the amount plus commission. It's easy job.
Later the amount keep getting bigger I was told to do overtime if not they said the system cannot do a refund, I kept paying until it was $3, 000 plus as I wanted to get my money back, the last one was they asked me to pay another $3, 500, if I pay it will be $7, 000+ already, this is crazy. Now my money is being cheated or held by them. Do you think this is legal. I have attached the screen shots to show you. But I cannot upload.
Raymond Lim, [protected]@gmail.com

My issue is that, " I made a payment on 26th july 2021 via dhani wallet by Q0010 shopclues but payment is failed by you but amount is deducted on my account so please refund my amount of rupees ₹350.75. I enclosed a screenshot for your reference any question please contact me on [protected] for better explanation