QOO10 review: please do not buy from seller - cocomo sg 8

Hi, I agree that cocomo is unethical and not very good with customer service. Once you buy their products, they won't bother to resolve any issues that you have at all. Beware all buyers! If you have no issues, no problem, but dont need to bother with any after sales help from cocomo!

I communicate to this seller COCOMO vide whats app and inquiry this two channels because their response is slow .

But guess what your seller replied in qpost bluntly they told me in whats app and AT THE SAME TIME THEY ACTIVATE QOO10 FUNCTION TO RESTRICT ME ASKING FURTHER !

I have long heard from others and read from comments this cocomo seller has lousy customer service . I even read from online posting this seller say qoo10 support them so even buyers not happy with them is ok.

Qoo10 really need to do proper audit of buyers. Simply rude and unpro.

Their shipment delayed due to what custom problem they claim BUT THEY REFUSED CUSTOMER TO CANCEL. Under situation due to custom they should give buyers right to cancel . Other professional sellers give us few choices .

My friend recommend us other sellers who sell same product.

If Qoo10 fail to educate such arrogant sellers, Qoo10 will also lost loyal buyers along the way. Hope Qoo10 do proper audit and ensure customer satisfaction and ensure this seller has PROPER EMAIL, INQUIRY OR WHATS APP ETIQUETTE AND NOT SIMPLY RESTRICT BUYERS THE RIGHTS TO ASK FURTHER .

Thank you.

We are COCOMO. We understand that you had written a wrong address on your parcel.

You had contacted Qoo10 and the respond you had gotten from Qoo10 was: " However, the only option given was to "contact the seller" and cancellation/ refund is not available. This is very disappointing and sorry to say that this Q0010 platform is not as good as ezbuy or taobao. Hope that you can allow buyer to edit the shipping address or do some due diligence on the seller's company. At least some companies with basic manner."

You had contacted us via QLIVE which we did not get your message as QLIVE is not linked to QPOST. We had posted in our listing that for all urgent matters, buyers are to contact seller via WATSAPP: +8425 5525. However, we did not get any watsapp message or text from you via watsapp. We had gotten a message from you on 8 FEB 2018, which was 15 DAYS after your order on 23 JAN 2018. Please do not wrongfully accused or claimed that we have ignored or that we do not reply to you. You had directed your inquiry to the wrong channel and only contacted us 15 DAYS after your purchase via WATSAPP. Please kindly refer to the watsapp messages attached as evidences.

For normal mail, the lost rate is higher than registered mail. On top of this, if the address is written wrongly, Singpost MAY or MAY not return the parcel to us. We cannot guaranteed that they will return the parcel. We had informed you very clearly that should Singpost returns the parcel to us, we will immediately contact you for self collection of the parcel. Do also note, for all return parcels from Singpost, it takes around 1month for them to get in touch with us. At the point of your contact to us, which was less than 30days, we had told you that we did not get any return parcel from Singpost. However, you had insisted to our staff to cancel and refund your order when it is stated very clearly in the terms and condition in listing that seller is not liable for loss via normal mail

During this period, you had continuously spammed our QPOST daily and used very degrading and mean words to our CS staff. You had mentioned that you had tried to call us but we ignored you. This is a wrong claim as we had stated in our inquiry page that we will only provide CS help via WATSAPP .

When you wrongfully claimed to our staff that we did not mail out your parcel, we had told you that we can provide Normal mail proof of postage to you. Our warehouse staff had already take your parcel proof via normal mail and sent them to you.

Please do not wrongly claimed that we insisted that we are the best graded seller and hence we do not need to worry that qoo10 will support us. When you insisted to file for refund, we had told you to liaise directly with Qoo10 and informed you that qoo10 had blocked your cancellation or refund due to wrong address provided. This is the term and condition stated in qoo10 website too. We merely informed you that we we are the best graded seller, with best points in CS and speed of delivery. This statement was in reply to your accusation in WATSAPP that we decide to run away with your money. We did not at any point of time mentioned that we are the best graded seller and hence we do not need to worry that qoo10 will support us. Please do not accuse us wrongfully.

Please refer to the watsapp messages we had exchanged.

We appreciate if you can be more honest in your feedback or complaint.

We do not tolerate any wrongful accusations and will pursue any legal action against anyone who wrongfully defame our company.

We had addressed this issue to our legal department and they will get in touch with you soon.

Regards,
COCOMO

Email: info@cocomo.org
watsapp: +[protected]

To make the matter worse, the seller is very rude and doesn't bother to handle or even check. They claimed that they are the best graded seller so they do not have to worry as Q0010 will be supporting them. And they will blocked all my request.

At the end of the day, i'm not sure is it the right way when i informed that the address was wrong because it might be they didnt send out the item and took my money. They cant prove to me that they have received the returned mail anot.

I have been a loyal customer of Q0010 for many years and i'm very upset that Q0010 is not helping customer to resolve this.

I will agree. Think twice to purchase.this will also my last time. Exchange is troublesome n honestly I be buying from them from Lazada shopper n q100 from their products. Very disappointed from them