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I had the awful experience with the qoo10.com website, because I ordered some branded goods, which needed to be delivered to another country. They agreed and paid for shipment. After several weeks, I haven’t received my ordered goods. So I contacted the seller, who told me that I haven’t indicated the receiver’s address correctly. If I wanted to receive my order I need to pay for shipment again. I paid, but received nothing. I hope that anyone here had the similar thing with this seller and can help me to solve my problems.
Just friendly reminder. You can buy with this seller, by all means but for your information this people are scammer just for their own satisfaction, no conscience and cannot be trusted even by their own family. If they do it to their own family what more to you?
I ordered 2 sturdy, multi function, METAL laptop stands from Qoo10.
What I received instead were two flimsy, PLASTIC laptop stands with legs which did not adjust evenly.
Trying to get a refund and the correct replacement led to a very difficult (their site is not designed to hear from you!) and long back and forward communication with Qoo10 who tried to tell me that I received the correct order.
Even when they were shown photographic evidence of their error would not help - except to say I could get a refund if I paid the return postage!
I was told Qoo10 was a great site, but I'm not so sure after this experience.
better use paypal gateway. if qoo10 not reply as least still can file again paypal to get refund
I didn't receive anything after 10-15 business days. I paid 4 items on Aug 05 but nothing happen... Can you help me? Why is it taking so long? I contact the seller still nothing happen... I waited for days just in case deliver slow but... Really need to complain! 10-15 business days! Can you explain?!
I jus check the code on vigrx plus web n the product is counterfeit
I ordered a 2 layer cage but the product I received is a 1 layer cage. The supplier claims that I have ordered a 1 layer cage but the photo shown on their page shows a 2 layer cage and the details of their product specifically states that it is a double layer cage.
前払いのに 3点注文しましたが、2点しか届いてる、２週間たてるのに も一点は届いてない…品物は手配願います。
Order number [protected], wrong item received in my part, i ordered the higher quality music stand, they sent me the lousy one.
Dealer J&J Deal(JNJ****)
Item: Heavy Duty Music Stand Laptop Stand Wedding Book Display Foldable Stand Violin Menu Dis
Location Singapore
I wish to return the item on my convinience.
I placed an order for 3 pairs of Superga shoes (white, dark blue, black) from seller on 26/9/17. Parcel delivered 26/10/17 but black pair missing, shoes labelled as "refund" on parcel but i have not received the $44.90 sum. Dark blue pair was also missing shoelaces. My inquiries on seller's Qoo10 page were ignored. My number: +[protected]
I received this item on 21.09.2017
But this is not fit with my Ipad 9.7 (Size & the camera hole), refer the attached photo.
I request to return & refund
This is the order link
[Little Red Shop][Little Red]★PU Leather Case For iPad 2 3 4 iPad Air iPad Air 2 iPad Mini 1 2 3 4 iPad ProQuick View
It's been 20 days since I placed my order and yet I haven't receive my items. Also, the delivery status has changed to delivered when I haven't even received the product! This is ridiculous!
Very slow delivering... Forgotten or what? I don't receive anything... Waited for like 10-15 days business days still no sign of anything...
I buy from qoo10 few items. But i never recieved a single item fron that cart. Tracking as item delivered on qoo10 app but i never get the product. I feel the guilty is in delivery process
Hi i have recently bought masks from a seller but found out it is not authentic and seller did not mention the fact that it is fake product so i would like a refund. But seller did not reply.
I'm really upset about not receiving my parcel after Seller declared to ship out the parcel on 25 July. And also, I've made several messages on QOO10 and there is no response. Please let me know what's going on before I take on further action.
Seller ignore complaint about product defects and deleted product from Qoo10.
I provided photos to proof the product defects, DJ(seller) simply type any non-logical reply and deleted the product from Qoo.
Seller has send wrong item to me and then if i inquire about it..Received very rude replies from seller.. They are least bother customer.
[protected]
On the 05/06/2017 received the product, and on 06/06/2017 used for less than an hour, the zipper spoilt. wrote to seller receive no reply do far.
Is it a very lousy product? I have paid $67 for it.
Please help
my contact:
Raymond Lim
Blk 103 Hougang Avenue !
#06-1137
Singapore 530103
email: raymondlhlim@yahoo.com
I order (order no: [protected])the AsaVea hair straightening comb. I paid and waited. It was not until I ask the supplier when my delivery coming which I found out, they cannot deliver? Ask me to cancel the order. Such wasting time and if you do not have the stock for god seek please do not put online for sale. Wasting everybody time!
I paid for buy 2 get 1 free and all i received was 1 box, please justify this for me and get the seller COCOMO to send me the balance or Qoo10 will have the worst reputation i can promise.
How many words must my composition be? Tell me what else to include!
I had ordered a wall fan (Cart No. [protected]) on 20 Feb 2019. I had submitted numerous queries asking for the delivery status. Pls kindly look at the attachment, the same old trick keeps on bluffing me. I have been supporting Q10 and none of the products that I had purchased so far can be dragging so long. What is happening?
Everything push to one another, I called them for the whole day yet still no answer..
how are all these complains resolved?
On 14 of 14/2/22 I had paid the hair product from cocomo.sg but receive no product from them. I sms them under thier agent but receive no reply. The agent show it has been sent and cancelled all my sms.
Do subscribe to Cocono it probably a scam on the website