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I just received an automated voicemail from Quest's "billing department." First of all, if this was a legitimate invoice that I owed a payment on, I would think that a real live person would call me. Second of all, I never had any services provided to me by Quest Diagnostics or at any of their local facilities. Thirdly, I never received a paper invoice in the mail. So here I am all worried that I owe some kind of crazy money from an old blood test or something. So I go on their website and type in the invoice # and lab # that they provided me in their automated message. For some reason, they can show me a fake invoice and how to read it, but they won't show me "my" invoice unless I provide them with my name, social security #, telephone #, and date of birth. Oh and get this: you can make a one time payment without logging in using your invoice # and credit/debit card, but you have to enter in the amount that you want to pay. I pay ALL of my bills online and I have NEVER seen this type of set up before. Typically, an online bill will show you the total amount that you owe and it'll ask you if you want to pay the full balance, minimum payment, or other amount. Online bill pay will usually show you you're bill or statement, too. This is crap. I don't care how many facilities they have, this is a SCAM! They better not call me again. I don't have time to argue with an automated voice.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Quest has sent me a check out of nowhere for $19.49. I won't cash it as it has no explanation why. I assumed this must be something like a settlement for a pending class action case. Quest has billed, double billed, and charged me for services they do not explain. I know they owe us oodles of money in fraudulant billing. I hope they have to repay all they have stolen and triple pay for illegal fees. I am in Massachusetts.
Yes they do over-bill gouging what they can to make their yearly goals or a bit more than the years before. You get these new billers that think they can bill this way but in reality if they are audited they will have to pay everyone back. They usually have the monies allocated which means the monies will roll over for next year supposedly. I have seen billing companies go to certain employees and ask them to absorb the monies I had no clue what that was because I was new to the billing world. But when I started to understand I ran for the doors. I just did not like billing any longer. What made me get hip to this scam on billers and their departments was I posted the monies and saw monies being minus of every printout of monthly reports and I asked. The employee let me know that this individual was double billing medicare medical and various insurances. If all health insurances would be audited many patients will be owed thousands of dollars back. I do not do billing any longer do to fraud their is fraud in just about everything around us today nothing new and nothing better will happen. So this is why CA and many states need to think about free health care we are all entitled to it. But then drs would be poor and homeless lol and many would be out of high paying jobs. It is the billers that commit the fraud large billing companies are in it to win it is all it is.
Quest Diagnostics have been sending me a bill for lab work requested by my GP. I decided to call after receiving their 'Third Notice' and explained that there was no contractual obligation between them and myself: There was one between my GP and Quest and another between the GP and myself. Threats and arrogance followed. On the following day, my wife received a call from Quest that informed they were sending the bill to collections. I called the GP's office and was advised to forward the bill to that office. I placed a courtesy call to let Quest know what I was advised by the GP's office. Quest maintained that they were sending the bill to Collections. What is it that Quest personnel fail to understand?
Hi
I have called in multiple times and it has been over a year this issue has been going on.
I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.
every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should i move this case too ? does it not affect your credibility ?
I would ensure to post this in all sites so that everyone knows the way you deal with customers with false claims.
Also i am reporting this to my company HR and insurance company. I personally would not use Quest services hereafter.
I have a bill from Quest Diagnostics for the full cost of testing PAID FOR BY MEDICARE. Quest is not to be trusted or used, and LabCorp, apparently, is not much better. These two large labs are, if you believe the reports on the internet, engaged in multiple acts of fraud in quite a few states. New Jersey does not appear to be interested in doing anything about these scams.
-Robert in New Jersey
I keep getting bills for my daughter although her labs have been completely covered by insurance. Also for my husband. What scares me is they have at least some access to our medical history, even though we do not owe any money. There are tests we have had done listed & some dates are accurate. How are they able to get this information? I have checked with my Doctor & they don't give out the info plus I ask before ANYTHING is run that it is covered by my insurance! This is awful because my husband actually paid them, thinking it was a bill & we would be turned over to collections & now they will not leave us alone.
Probably someone compromised at quest clicking a bad link in emails, that or quest just billed the wrong company( happened to me) though there seems to be a scam going around just make sure to always use the real quest website to get phone numbers, never use the bills.
My husband and I went to Quest to get blood work done. Donna the lady that did my blood work was very nasty to say the least. She wanted me to give her my credit card in case my test were not covered. they would bill credit card. I have Medicare and a supplement policy and blood work was ordered by Dr. I refused to give her my card and told her I would go somewhere else. She said I will wave it this time.. Also I had to sign several papers saying I would be responsible. My husband was getting his blood work done at same time by a different lady. She did not ask him for a credit card or tell him its a new company policy. I tried to call Quest when I got home but after a hour of being shuffled around I gave up. I do not like credit cards so how can Quest refuse someone without credit cards, . I would like to report them but don't know where to start.
Quest Diagnostic, billed the wrong insurance company and when the insurance company did not have me on record, Quest my bill to collections. Now it has been reported to the collection service and is on my credit report as bad debt. It is Quests Error. I would like to do the same to Quest and see how they would feel about being reported for bad debt for something I did in error.. Moreover, the collection company and I both have a phone number that does not allow you to speak to anyone to dispute the bill. I will never use Quest again and I will advise my Doctor's office the same. How many other of my Physician's patients have also been reported to collections for Quest billing Department errors. Does anyone have any phone numbers to reach a live body at Quest? The collection Agency said the info has to go from me to Quest. Then from Quest to them. Then from the collection company to the 3 credit Bureaus. Quest has separate billing departments and the ones with the live bodies cannot fix this. Here is the Bogus customer service #800.758.6047
I was very sick last year, and was unable to investigate medical bills as they poured in. I paid Quest thousands and thousands of dollars and went deep into debt during that time. My health has since recovered, and recently I had some lab work done which totaled $300, full price/no insurance. I received my real bill for this test a few weeks after receiving a bogus bill from Quest, asking for $3000, for the same test, except they had the wrong date- but they had the rest of my information. I've given a copy to my doctor and they are investigating it. I am furious, because this confirms my suspicion that I was paying out thousands in fraudulent bills last year.
This must mean that somewhere in their system there is a leak, because those scammers are getting the basic information about your treatment from somewhere.
SCAM ALERT
Thank God I found this out. Bill looked suspect as it looked like printed on regular inkjet printer with low ink. The biggest thing that stuck out was grammar and spelling mistakes on the bill. Checked the date of the lab work and sure enough I already paid it, in fact I already paid it twice, once with the Dr office, and also with the lab company I usually get billed through. Not sure how they got my info tho