Quest Diagnostics
Reviews and Complaints

On 8/27/22 11:30am. Routine Blood Draw, PCP ordered, I scheduled the appointment on 8/26/22 via Quest Diagnostics near me search for 8/27/22. Phlebotomist’s name: Robert (last name not provided by the supervisor, she stated his last name and license number were confidential). I had clear veins on my left arm. (Location of site images available for review). Upon injection, I felt a pressure on the side, sensation up my left arm, to my shoulder and into the bridge of my nose. I looked down/turned my head (I had my had turned to not see the procedure) when I looked over, Robert had a plastic syringe in his hand, liquid and rubber was at the base of the syringe with clear liquid at the bottom, with the syringe still in my arm. There was no blood draw. I felt light-headed, dizzy and the pain continued to radiate up my arm. I assertively asked Robert what he was doing, and if he knew what he was doing. Robert yelled back, I have been doing this for 10 years, he stated he cannot work with me, he stated I had a bad attitude and left the room and the area to no longer be seen again. The Supervisor came in the room and began to take over the blood draw. I gathered my belongings and left the room. I went to exit the area and stopped to ask the supervisor for Roberts Identification. That is when she stated his last name and license number were confidential. I left the Quest Diagnostic building, which is adjacent to the Charlotte Hungerford Hospital. I drove to the Emergency Room entrance and went in the building to request to speak with a person in charge of the hospital and security to view the cameras of the incident. The Nurse Supervisor of CHH, the Security Guard Paul and myself went into the Family area of the Emergency Room to discuss the matter. I showed the Nurse Supervisor the site of the injection on my arm. She stated that was very odd. The Security Officer, Paul stated CHH is a separate entity of Quest Lab and they have limited camera monitoring of that area. I contacted 911. I requested Paul continue to sit with my in the Family Area until the police arrived. I continued to have symptoms of left arm pain, dizziness, nausea. The police arrived 1 hour later. The police officer asked why I contacted them. The police officer was able to obtain an image of Paul on the security monitoring system in the waiting area of Quest and I was able to identify Robert. The Police officer stated Quest Lab closed at 1:00pm and they will follow up on Tuesday. (The incident happened on Saturday). On Sunday morning, 8/28/22 I woke up with facial swelling and left lower back pain in the kidney area. I went to Hartford Hospital to receive the original blood draw order and to see if there was anything obscure in my system. I continue to feel lethargic, pain in left arm of site tender. I have had diarrhea daily, the pain in my left lower back subsided on Wednesday. The bump under my skin from the injection site is still present, no bruising.

Images unable to load on this PC. Available upon request via email.

Good afternoon, I already put a complain last week.

Last Friday August 26, I show up in the Location at Boca Raton 6853 Sw 18 suite 301. I was waiting in the room as usual I check in and sat down.

After a while a Leidy call my name and stand up, she said " Mam if you do on have a mask you cannot go in. So, in shock because I don't used mask anymore! I asked sorry I did not know can you provided me one? She said Cut and dry "no i have only for my staff " I said oh I understand can you help me with one? you must have an extra one. I always have extras in my office for emergencies I told her because we do. I notice she did not want neither try to help me, being 7:45 pm I said OK will go get one.

I came back after 35 minutes looking for a Walgreens Cvs or pharmacy to get one. Of course, the Boca pharmacy was closed it was 7:50 am/. I finally went to Publix the explain my situation with the Manager and he said woo I cannot believe they did not give you a musk That is ridiculous, they always have extra one... witch I know and that's exactly what I told them. But any way I did not want to wasted time I'm going out of town Sept 12 and won't be able to do the lab work. So, he was so nice he said I have an extra take to Quest, and I did. So, I went back and sat down waiting for someone to call me. Nobody calls me. So, i was getting very anxious I have to go back to work. The same Laidy went out and I told her " Mom you guys sent me away to get a mask I'm back her and nobody is calling me to go in. So, another Laidy after 15 or 20 minutes open the door, I thought it was for me, so I stand up and follow her. When she asks for my Id, she said oh sorry you are not the person I was calling about. So, I said Well please can you talk to the manager I went to get a mask a 7:45 is now 8;30 I'm still here nobody care or call me so I thought you were calling me she said no I cannot you have to follow me, I was completely and upset with all this situation since 7:45. Definitively they don't want to assist me at all today. The other two Laidy's in the front Manage and the other came to me saying I need to go out and start all over check - in and wait. It was almost 9 in the morning. My appt was 7:45 and they wanted me to go get a mask IK came back and then want me to check in again and keep waiting ! really? I'm going to copy this review this is not acceptable. I go to this location for the last 5 years and the staff was great. The people you have now they are worst unprofessional behavior I experience in my life. I stormed out and said to all of them that since I step into this office I am being treated like [censored]" sorry for the word but that is the way the treat me. Beside You have to know there were more that 5 people there without a mask and I know because I was talking to them and saw and notice no mask at all. I want to know if they were treated the same way and were sent out to get a mask. But the thing is the way they treated me, and the Manager send away and did not want me to check in. She said "I'm not going to take your abuse" really? so I can be treated that way and they can abuse me as a patient? all morning and when I snap after all the waiting and worst behavior of these 3 ladies that run the location. (Friday August 26) at 7:45 _ are the worst. This manager so rough through me out of the office and told me they won't take me in don't bother to check in

Of course, I left. I'm not going to go low as this 3 Laidy's that run the location and by the way I would like to have their names because I want to send a letter to the Regional Manager. Please I would like to know the name of the Regional Manager and email to send her or him an email. I also request to have my blood work done as soon as possible. I'm going away sept 12 overseas and won't be back until October. I already put a complain the patient line however nobody calls me. I was told the manager has 24 hours to call me back. I'm checking my phone I don't have any call or message so far.

My name is Mily my phone is [protected], The location is the one 6853 Sw 18 st Boca Raton Florida.

Hope somebody will contact me

Thank you and so sorry I have to do this but I'm not going to tolerate the way this 3 Womans treat me in this location.

I have contacted Quest's billing department or MyDocBill.com using phone #[protected] three times today. Every time I optioned to have them return my call via call back due to long wait time. When I finally received a call back, i got disconnected and/or nothing. This happened all THREE times today. How about Quest management try calling the same number and procedure to see if your system works before you advise honest paying people to ensure everything is paid up and/or settle an account balance. QUEST'S SYSTEM DOES NOT WORK!

Hack occurred 2+ years ago, but our personal data was not sold on the dark web and used until today, 8/18/2022. We never received any notification from Quest Diagnostics they were hacked.

I had lab work on Friday, July 8th at 65 East 76 street, New York, NY 10021 location. It’s been five weeks and I’m still waiting for results, only partial lab results were completed. I’ve called Quest customer service several times, first I was told certain tests take 15 days, then I was told a specific machine wasn’t working. I need these results so I can more forward with proper treatment how is Quest resolving this issue?

I got 3 services this year from Quest Diagnostics, but they are billing 4,

the 3 services I got they charge me

May 05 2022 -->$37.20

May 20 2022 --> $20.78

Jun 08 2022 --> $20.78

Jul 03 2022 --> No Service provided to me

My insurance shows these services as

May 05 2022 Total bill $470.22 plan discount 433.02 total owe 37.20

May 20 2022 Total bill $310.42 plan discount $289.64 total owe $20.78

Jun 08 2022 Total Bill $310.42 plan discount $289.64 total owe $20.78

Jul 03 2022 Total Bill 204.84 is not mine

Last bill was never made to me and is not iun my insurance records

I have some emails and text charging the amount to pay in the first list, I login into the web site and still there is shown I owe 20.78 for one of them,

Please advise

I just received an email titled "Your Quest Diagnostics Invoice for Lab Services is ready - Action Required in 5 Days saying "Your bill is ready:..."

I haven't been to Quest Labs since May, so I replied "WTF, bill my insurance company"

Then I logged into Quest, not through the link provided and checked of any outstanding bills, which of course there were none

I got a letter in the mail from Quest Diagnostics stating that I owe about 500 dollars to them for service provided on March 23rd in a specific state. However, I did not receive medical care by anyone on that date. I do not LIVE in the state it mentions. I have no idea what this is about and sheesh, it's scary! I don't know if they're a scam company, if my identity was stolen or if they sent it erroneously. Either be sure that you're billing the correct person!

My daughter did not have insurance when she went to see her OB/GYN. She paid in full for her office visit which she received 25% off from Mercy for paying in full. Her cultures however were sent to Quest. They do not have a self pay discount and their prices are outrages. My daughter received a bill from Quest for $985.25, ridiculous! I contacted people from Quest to see if they could help her out with a discount, nope nothing. Basically told to bad she need to pay the bill. I am so disappointed that Mercy switched to Quest labs. Mercy is so known for self-pay discounts and financial aid for patients and Quest does not share the same values. Not a good Match. Also I got on the website and see they only have 1 star! I don't know if they even deserve that one star.

This company is a total scam, I didn’t do any laboratory testing around April, and they send me an invoice that says that I own them 530.04. Stop scamming people, my family didn’t even when to there place or do any labor checkout, so wth the bill comes from. I really need an explanation, or else I’ll file a report!

My insurance company said they received the wrong code for routine blood work that I have gotten every 6 months for the past 20 years Quest diagnostics is now charging me $250 and it's been almost a year they said they will be sending my bill to the collections agency and destroy my credit. My insurance company has stated with an explanation of benefits that I am not responsible at all for any portion of the bill I always pay $0. Quest claims that they have the incorrect codes and that my doctor needs to resubmit them my doctor goes to try to resubmit them Quest does nothing I've had the insurance company Quest, and my doctor all on the same phone before and yet Quest does nothing. Billing at Quest are completely unhelpful and untrained. The best I could do is get Quest to say that they, sent through their system a request to my doctor's office to resubmit the correct code, my doctor's office says they've received absolutely nothing from Quest at all I'm stuck in limbo and I don't know what to do I hate Quest.

I don't want to pay and I don't want to hurt my credit.

Hi.My son and I had an appointment this morning at The Quest location in Newport News Va. our appointment was at 8:10 and 8:20. I stayed out there until 8:30 no one showed up or call to tell me my appointment was canceled. I think that was very unprofessional, and it really set me back and made me missed other engagements I had planned. Could you please address this issue. Thanks Debra Whitley

I overpaid quest diagnostics almost $300 due to a system glitch back in late January.

Quest advised that I was eligible for a refund and put in refund request but they have not refunded me my money.

I called back in April just to find out that they denied my request when it was clearly identified as an overpayment

They proceeded to reopened a request in May and I still have not received my refund and now we are in July. They advise people 4-6 weeks but I have been dealing with this issue for half a year!

Case Track ID: [protected] has been established since January 2022. Have gone through many emails and phone calls and they kept asking me to allow them more time to file the claim to insurance carrier. Until now, NO refund yet! I had sent them all whatever Quest requested many months ago. The story is way back to last year, when I received the blood work services at its office in Melbourne 32940, I forgot to bring my insurance card, so my husband paid with his credit card first for almost $1000.00. As you know, no payment no service this kind of rule, and the nurse said that you can get the money back once Quest filed the insurance claim with my insurance company later. Very frustrated with them! Am I able to get my money back?

MyDocBill Case [protected] [ ref:_00D306cpw._5001E1VCzaW:ref

Yesterday I went to have a Glucose test at 11:30am at you Quest location inside the Safeway Store at your Redwood City location. The wait was quite long, but that's not the issue, nor was the issue the nurse at the facility was not helpful trying to locate the doctor the test was actually for even though it was ordered through quest in the first place. The real issue was the actual care I received at this location.

The nurse inadvertently did not put the blood drawn in the correct bottles then said she had to do the procedure again by taking blood from the vein in the other arm. This time it hurt more than normal and I even felt a little dizzy afterwards. When I go home I noticed a sore or large bruise on the arm she took the second set of blood from. See picture below. I have never had this happen before at any other Quest and I get blood drawn four to five times a year for the past 10 years.

I am quite upset with the care I received at your Redwood City Facility.

Sincerely,

John Beaumont

245 W. Hillsdale Blvd

San Mateo, CA 94403

[protected]

Cigna Insurance

I have been using the same Quest Diagnostics Lab in Greenville, Texas for several years now & all but one employee seem to care about the patients. That employee is Kevin. He's rude, unfriendly & shouldn't be drawing blood from anyone. On 06/29/2022 he tried to refuse a patient because he came in too close to closing time. The patient did get there before closing & because I stuck up for the patient, I noticed that Kevin had more difficulty finding my vein this time & I still haven't gotten my test results back when I have ALWAYS had them the next day. I will be contacting my insurance company to complain to them as well.

I had bloodwork drawn at my Dr’s office in January to help diagnose an issue. Some high schooler at my insurance denied part of the testing as invalid for the code the Dr. submitted it under. They sent me a bill in May as my first indication of an issue, saying I owe them 200+ The bulk if that being the 2 tests partially denied by insurance. (I should owe around $30.) My Dr had me bring the bill June 3rd and resubmitted those 2 tests under a different code, the insurance approved payment 100% this time. Quest sent me another bill for $3.10, but will only accept full payment for the $200. I can’t make any payment until they post the payment from insurance which was issued 2 weeks ago to bring that $200 down. In the meantime they are threatening collections. The customer service billing rep was rude and refused to take any payment except full, knowing they are pending a payment from insurance for the 2 contested charges. WTF do they expect people to do? They about to not get paid a dime out of pettiness for this kind of treatment.

On 6/21/22, at 11:45, I entered the office requesting a hair folicle test ordered by the court. A Mr. Anthony Johnikins was extremely rude to me. He kept questioning me about what the test was for and when it came time to cut my hair, he took a huge chunk out and I became emotional. His response was "awww you don't like your hair cut". His whole demeanor was condescending and unprofessional.

I just felt you should know that an employee did not represent your company very well.

Sincerely,

Kelsey Graham

[protected]

I made an appointment online yesterday at 1:30 pm for lab work at 7001 Amboy road ,Staten Island.I provided the script to the technician and after she entered the information she requested a payment of $162 + for the psa test. I told her that I have a zero payment for lab work. She indicated that she will not do the test unless I pay or agree to sign to be billed. I told her to not do the psa test and do the blood work since I can’t pay.but she wanted me to get a new script and will not do the blood work etc…

I called my insurance (united health care ) this morning and they confirmed that I have a zero payment and I should not have been asked to pay or billed for this lab work.

My provider phone number is [protected].

Your lab technician acted very unprofessional and I am questioning how and why a payment or agreement to be billed was requested.

6/17/2022 0820 approximately

My husband and I both had work ordered at the same. Both of us were called in a few minutes since no else was waiting for testing. Both my husband and I had orders from same physician office. I (female) was directed to two techs and my husband went to another sole technician at the same time. I handed the physician orders to the tech. She immediately started complaining the physician order sheet supposedly did not have a fax number. She did not look up the physician information. I told her that it was the system as I had seen it in lab system many times before and tech never had an issue. She was extremely rude , condescending and interrupted me incessantly as I tried to tell her the information was available in the system. She harassed me until i had to look up the office number on my phone. I have been going to Quest for years and never experienced such a event. If you hire people to work with patients/ public should train them to be respectful, courteous to patients who seek medical services. Lab tech should recognize generational differences and needs. Just because they are rude and disrespectful to their own it should not represent the values of a company. As leader in health care I was extremely ashamed of your employees behaviors. Is this the represented of your mission and vision ?

Dr. Elizabeth Gotay, DNP, RN