Quicken Loans
Reviews and Complaints

Saw their commercial and decided to try them. I've bought and sold a few houses and am familiar with the process. Got a rate quote on line and my phone started ringing before I closed the browser. Have been called about 20 times in a week. Managed to call them back and the first person I dealt with laughed and didn't really have a professional attitude. She couldn't help and transferred me to someone else who hyped up the company, JD Power this, number one that - I finally had to tell him to stop the marketing, I just wanted a quote. He ran my credit and pushed for the 10% down product. I don't want a 10% down. He wanted to know what I wanted my payment to be - I said just give me your best options so I can decide. It ended with more slimy sales stuff, like looking up the home I am purchasing and saying how much he liked it. Amazing! Totally high pressured sales tactics to play on the emotions. Finally got rate, wouldn't put anything in writing, and wouldn't disclose APR until I force it (he gave interest rate only). Just felt like I was being scammed. Go with another company - there is something not right with this company - read the other reviews.

I had an ARM that was refinanced after the first year. I contacted Quicken loans and they refinanced me at a lower rate. My payments were reduced and I was pleased. After Quicken sold my loan - the new mortgage company kept telling me that there was a deficit in my escrow. I questioned this and was told my taxes went up. I contacted the city of Pittsburgh to inquire about my taxes, they stated taxes haven't gone up in 18 years. The man on the phone then asked me who refinanced my mortgage because he'd received at least 10 calls in the last week or two with the same inquiry and all of the people who called had been refinanced by Quicken. Apparently when Quicken calculated my new rate... they used an incorrect number for my city taxes... they recalc'd based on $600.00 a year... however my city taxes are 1800.00. I find it hard to believe there were so many clerical errors... I smelled a rat so I contacted Quicken Loans and the girl who handled my refi was no longer working there ( of course) so I asked to speak with a manager... I was told there was nothing that they could do for me...Now the mortgage payment I thought was going to be 479.00 is now up to 795.00...granted taxes and insurance just went up within in the last year...but so much for getting out of an ARM

If you think you will just pop onto the Quicken website and get a quick mortgage quote or indication, think again. Offering your contact information will invite an army of various Quicken staff to "reach out to you" (ugh) with used car salesmen tactics and many annoying phone calls. My experience was that Quicken's rates are mediocre at best, and they are less than forthcoming with specific loan closing variables and cost factors. Why would anyone comply with the mountains of documents they want to finally arrive at a firm loan rate? Not me. I opted for a local vendor that I know, trust, and gives back to my community on a regular basis.

Do not be fooled by the name "quicken" or their 30 day advertising claim. They have continuously delayed the closing of my home, costing thousands. They are inefficient and will tell you what you want to hear to get you off of the phone. Several families are packed up and living in hotels and short term housing while we wait on "Quicken Loans" to get their butt in gear. Horrible company all around!

I received calls or messages daily from Quicken Loans while dealing with them. I finally told them I was not interested. Amazingly, shortly after that I received a message that my tax returns show a higher than average (guess that is why they call it an average) deduction for unreimbursed business expenses. I tried to explain that I still made very good money before the deductions. I would not recommend these people to anyone.

Claiming falsely that I'd filled out some kind of form requesting information, Quicken Loans has been calling me multiple times a day, from different phone numbers (some 1-800, some with area codes) - making them much harder to block. Even after insisting to one representative that they should never call me again, I received a call an hour later from another. They have sent emails as well but the calls are just more irritating.

My name is Eric Boyer and I would like to share my experiences with Quicken Loans. I applied for a VA refinance earlier this year. I had my current loan through Wells Fargo, but wanted to give Quicken a chance since they sent many correspondences in the mail. I would like to say, my refinance experience was anything but pleasant, terrible and costly. When I first started, they told me about the process and what could be expected, so I thought just a refinance, I’m not selling the property. How hard could that be? Boy was I wrong. It was a total nightmare. The documentation needed was unlike I’ve ever experienced and I’ve owned four homes, two of which were refinanced. I faxed so much paperwork it wasn’t funny. They kept calling asking for more and sometimes I had to resend the same documents. The terms of my loan was a 20 year fixed rate at 3.8% with and est. closing costs of $67.00 at first. That sounded good to me. Well, after my credit report was checked, supposedly my debit to income ratio was not good, so that changed everything. Also, my appraisal came back very low. I questioned the company that conducted this because I have checked other homes in my area and what they appraised for and mine was not even close. Two months later after numerous inspections, i.e. ac/heating, termite and fireplace, and more paperwork, my numbers changed. Now, I had to bring close to $4, 000.00 to closing and I could not roll over any costs associated into the loan. Add to that, I’m out $400.00 to Quicken for processing the loan and their costs out of pocket for the inspections. I dealt with Doug XXXXX and Melissa XXXXX who could take lessons on providing the best customer service for clients. I became so frustrated that I checked with my current lender to see if they could match or do better and they stepped up to the plate. They offered me a 20 year fixed rate at 3.50% and $500.00 due at closing that was rolled into the cost of the loan. They only required 5 documents, the customer service was excellent and they were quick and thorough, (closed in 30 days). A very pleasurable experience and I wish I had checked prior to going with Quicken. What confused me was my current lender used the same credit report, same income to debt ratio and other factors to give me the best deal possible. Also, my monthly payment is $50.00 less than what Quicken quoted. When I spoke to Doug to see if they could match Wells Fargo, they blew me off and didn’t even attempt to match or try to keep my business. I wish I would have done my homework before I dealt with Quicken, so please check before you give Quicken one cent. Shop around before you commit to any loan process. This was an expensive lesson but one well learned.

quicken loans told me that they needed $400.00 for appraiseall fee.they never asked if i had any safety issues with my home.they did ask if i had peeling paint on my house, and other issues, but never asked if i had second story flat roof with a door leading to it.the door has dead bolt keyed inside and outside.which my insurance told me to do.well the appraiser told quicken loans i had patio without a handrail i told quicken loans that it's not a patio and told them its used only for fire escape in which i have ladder up there all the time.the cost for hand rail about $2, 000 and once you start disrupting and walking on a flat you pretty much have to replace the whole thing.cost $2, .000. $4, 000 total.for handrail and roof.iwas disqualfied and was ripped-off $400.

Quicken Loans Refinancing qualified me for a loan and had me pay a $400 appraisal. Everything was good with equity and credit amounts. They turned down my loan because they didn't think I lived at the house, and I do. I am a real estate agent and have seen the scams like that…

Extremely rude.

I was working on a refi w/ a local broker, and decided to contact Quicken Loans to compare. I filled out the online form. Within 12 hours they called me 4 times and sent several emails. When I called them back and explained I'm close to doing a deal w/ a broker and want to see what they can offer, the representative said "I don't want to waste my time or your time." (yes, his time was first) He asked for all the details on the deal I had on the table. It told him I would give him the loan amount and the term, but he would have to give me a rate and approximate closing costs. He refused, saying it was a waste. I asked him why was it a waste of his time. He then just hung up. I called him back, he picked up and immediately hung up again.

I'm sure they will call back and I will ask to be removed from their call list.

Advertised as a "quick and simple" process, my loan with Quicken has been long, confusing, frustrating, and so far unsuccessful. Every time I supply requested information, they want more documentation---much of which is difficult or impossible to obtain. Your "loan counselor" cannot make any commonsense decisions, and you are constantly at the mercy of nameless underwriters or "policy". When you do manage to supply the information, it is never enough. I originated the loan with Quicken, but the original loan was much less of a problem. I run a business with fifty employees, and if I ran it the way Quicken does, I would be bankrupt.

I called Quicken in October. I was told that this was one of the easiest loan applications that he had done. I am refinancing and have used Quicken in the past. Well, things went downhill from here.
First it took them a month to realize that I needed an appraisal. I scheduled and he could not come out until the middle of December. Cool...done.
Nope! I had to cancel a few credit cards. Some I don't even have anymore. It is hard to cancel something you don't have the information for.
So, here I am, cancelled credit cards...no loan. Yesterday I called another company. I gave him some information. He did a credit check...Quicken has run a credit check 18 times since October! 18 TIMES!

If anyone knows how to stop this madness, please let me know! I am so tired of all the B.S.
I ran my lemonade stand better than this when I was 8, Come on man!

I strongly feel mislead by Quicken Loans regarding the refinance of my home using a VA program. I am a Disabled Veteran and was online checking mortgage rates after several reports of "record low rates" by the media. While on the QL site a Mortgage Consultant offered an online chat to discuss. I explained I was checking to see what the rates were for that day. The Mortgage Consultant stated that he needed some personal info to see which programs I was eligible for. I was reluctant but provided the requested info. I explained I was interested in using the VA refi program. The QL Mortgage Consultant provided rate and term options as well as promised I would have no out of pocket or rolled in costs except the VA funding fee...I explained I was a Disabled Veteran and was told the VA would waive the funding fee. I again asked if there were ANY costs or fees because I am on disability with little instant cash available and again was told by the Quicken Loan Mortgage Consultant there were none including the fine print. He then proceeded to tell me there is actually one fee of a $400 deposit which would be refunded at closing. I questioned again about any other costs or fees and was told that was it and it covered the appraisal. Fast forward to a couple days after the appraisal when I was contacted by a Quicken Loans Loan Processor who explained that before moving forward I needed to hire a professional for a pest inspection and another for a well test. I asked if they had someone and was told I needed to source one on my own and pay for it which would be at my cost and not reimbursed. I explained I was told the $400 was the only out of pocket expense as explained by the QL consultant. The processor told me that was incorrect and they could not move forward until this is done. This sounds like an additional cost to me...
The processor said she would have the originating Mortgage Consultant contact me which he did. When I reminded him of my repeated questions regarding ANY additional costs or fees he told me that that was a true statement however this was a VA requirement not a Quicken Loan requirement. I explained that I trusted his statement of no additional or hidden fees/costs since he is the professional and would expect this would have been disclosed even if this is a VA requirement Quicken Loans is promoting and processing VA loans. I pointed out that he did in fact mention the VA funding fee (which is n/a) and was told there must have been some miscommunication. I explained how reluctant I was to pay the $400 deposit and had I known I would be required to cover additional costs I would never have moved forward to begin with. I said I was disappointed and would like to stop the process as well as requested my $400 deposit back since the process stopped well short of closing even though I had the appraisal. I argued that I was mislead after being repeatedly told there were no hidden/additional costs or fees. At that point I was told the process would be stopped however I forfeited my deposit. He offered to send a copy of my appraisal and the current balance of $6 which I declined as I felt it was insulting as well as this is not an acceptable resolution.
I then went to another company to refinance and received better rates and truly no additional/hidden fees or costs. I experienced a much more knowledgeable and streamlined process.
I would encourage everyone to be a good consumer, shop around, compare apples to apples be skeptical if you are moving forward with Quicken Loans. I would not recommend them to my friends...

Quicken loans have refinanced my home 2 times befoe now they can't because there under writers say there is no other house like mine. They never had a problem befor why now?

Anyone who is thinking about working for Quicken loans, think again. They hire hundreds of people and then let that many go. They work you 80 and 90 hours a week for a small scale wage. If you don't come in on the weekends or work the long hours, you are threatened to be fired. Company management is a joke. Managers yell, scream and cuss at you. If you miss calling someone back within 24 hours, you get fired. Anyone who says this is the company to work for has not talked to the employees who are fired in droves. Perhaps before someone says this is a top company to work for should look at the numbers of hires and fires and go out and talk to the people who are let go. Most people are treated like indentured servants and this company is ripe for a class action suit by all former employees.

We contacted Quicken Loans to get a lower mortgage rate with VA. They called us 3-5 times a day for 2 months. Wanting this info, that info. In the meantime, we were driving back and forth to another state taking care of my mom who was in a nursing home recovering from a broken back. They promised us a check that would cover our debts and make some changes in our home to get my mom moved in with us and in the meantime, we moved her to a nursing home closer to us. We have been stressed to the hilt with family issues and trying to do everything Quicken Loans wanted. Not to mention all the other things we have had to deal with emotionally with family. Our only sign of peace was getting this loan. Our closing date was next week and they came up with another thing we had to do, a termite check, which we had to take out a loan to pay for and be able to stay afloat till the signing and Quicken Loans still assured us our check would be there. While this was being done, one of our dogs bit the terminix man and I had to go 25 miles to get his shot record and I just finally collapsed from stress. I have been on stroke watch for 2 months and my husband has been so stressed from the hardships we have been under. Yesterday we get a phone call that the appraiser appraised our home 35, 000.00 LESS than what it was appraised for last year and it was the VA's fault. So we called the VA who told us they never received anything regarding a loan and we called the appraiser(who loved our home by the way) and he told us he DID NOT compare our home to others in our area and rated our home based on a one bdrm cabin that sold for 50, 000.00.Well if a one bedrm cabin was worth 50, 000.00 our home was certaintly worth more since it is on the lake! We had it up for a quick sale 2 years ago and listed it nearly 40, 000 less than it's value so we could move but took it off the market last year when my mom got bad. The appraiser took our listing price and deducted 5, 000 from that! Appraising our home 45, 000 LESS than it was appraised for last year! The home next door to us was built in 1972, same as ours, by the same man and is appraised for 120, 000 as is and has never been renovated..Our home is 1500 sq ft, made of native stone, repainted, hidden by trees, has a fenced in lot 153 sq ft, we have a gazebo, a garage, 2 car carport, storage building and the entire house has been renovated with american oak, we have a deck and a storm shelter. The lake is 100 yards through the woods from our backyard. There are 7 homes on our road and every one of them are valued over 100, 000 and down the road is a 1970 mobile home that sold for 90, 000.00. That man appraised our home for 85, 000 which was a total insult and the homes he submitted "comparison" to, were homes not even in our area! Yes, we called him and he stammered and stuttered and when we told him VA never heard of him, he quickly had to hang up. I then looked up on the internet at all the complaints made on Quicken Loans and when they called back, my stress went over the top and I yelled at him and told him about the scams I read. I told him his appraiser was a liar who just gets paid by Quicken Loans and I told him that the appraisal was a lie and Quicken Loans lied to us for 2 months saying our home was appraised for 98, 000.00 and when the signing was approaching, they decided to lower the price by 13, 000.00 so that on paper it would look like 98 and someone was gonna pocket 13, 000.00! I was furious and was screaming at him about what they have done to us emotionally and financially and we were now in more debt than before because of all the stuff we had to do to get approved. After that, he calls back and says our loan was denied because our home was not appraised for enough to get a loan. This was AFTER 2 months of telling us the house was appraised for 98, 000.00. So here we are; my husband who is a disabled Viet Nam vet, me with bad health, us going back and forth to care for my mom who thinks she is going to get to move in with us after we did more renovations with the money we were promised; put in even more debt and having all our hopes of getting bills paid off and being able to relax for once, All our hopes of being able to breathe and pay off some bills and having a lower mortgage have been pulled out from under us and we are completely in a daze and somewhat of shock, hurt, and anger, not to mention, we haven't told my mom yet that she can't move in with us after she has had hopes of it for 2 months. As your commercial says: "THANK YOU QUICKEN LOANS"...

My name is salvatore I live at mooers ny 12958 in a log home. I applied for a refinance of my home by internet and by phone with quicken loans, my fist conversation was with ryan shaw from quicken loans ex-31075 and I told him I wood like to re finances' my log home. So we did application. He told me everything was good and I qualify with no problem. Ryan shaw told me he needed all my income and tax's information so I sent it all to him (Ryan shaw).in about 2 day ryan called me and said all was good and I have to get a appraised on my home he needed $400.00 to do this so I give him my credit card. He was going to send their appraiser out to my ho me.in about 2 day a appraiser called me a set up a day to come out to my home. The appraiser came back on my log home for $210.000.00 in about 8 days ryan shaw called me and said I have to call a customer care specialist dan ungarten at quicken loans at ex-31906 so I did he told me my loans was denied because it was a log home and they do not finance log home. He told me I wood have to call a miss cuschieri at [protected] to get my money back so I did she look in to this for me in about 6 days she called me my back and said they do not finance log home and I was out my $400.00 I was not going to get it back. Quicken loans knew it was a log home from the start of the applications with ryan shaw

Caveat emptor

I refinanced my mortgage with Quicken less than a year ago (Summer 2012) and I’ve had some questions about what I was told then compared to what I’m being told now. In addition I’m getting contradictory information from them – from one day to the next.

I started with my originating loan officer and named names in terms of what I had been told and by whom. It quickly got bumped to Client Relations. My questions and situation were too complex for the first person I spoke to so they politely bumped it to a Senior Client Relations person by the name of Stacy McGrath. She told me the loan was so old (six months) that Quicken couldn’t research the issue. And then proceeded to talk to me like I was a young child, a small animal, or an idiot. She was a script reading semi-borderline antisocial personality who wouldn’t engage me on any of the issues. Stacy McGrath did more harm than good.

I went ballistic and was bumped to the “Executive Office” and assigned to a guy by the name of Jeff Szerdi. He was towed the company line – and between him and another Mortgage Banker who got caught in the middle of this - I’ve been given unsettling and bare faced contradictory information ( in writing).

I pointed this out to Jeff Szerdi, asked some pointed questions and asked to be put in touch with a manager or a director. (I think I pissed him off when I told him I wanted to speak to an adult.) I got an email back from the guy apologizing for “confusing and frustrating” me but telling me he wouldn’t escalate this. He’s refusing.

He told me that I had already reached the “Executive Office” – that he had clearly explained Quickens position and my options – and that was pretty much the end of it.
I don’t think so. I’m going to contact the California Board of Corporations (The regulator in my state) and the Michigan Attorney General’s office.

But I still want to talk to an adult at Quicken. If anyone knows who the head of Client Relations is- or who is in charge of the “Executive Office” - or where I can find an employee phone directory (or org chart) – please email me a dklimt (at) yahoo.com

On my first conversation with Quicken Loans I initially told them "no" to the refinance when I was given the figues of what it would cost becaue I had just refinanced a year prior and did not wish to spend that much money. They came down in my estimate and I agreed to proceed with refinance. I was told my credit card would NOT be charged unless I backed out of the loan. I found out later my card was charged immediately. While I worked with them I would receive many phone calls by numerous people asking for more information, often information they had already received. During one phone call from Quicken I was told charges would be $1400. above their original estimate. I said that was not ok. Next day I was called and told they would pay half of the $1400. All pricing went up. Charges were well above what I had said I was willing to pay in first phone consultation. No one would answer questions, but rather tell me someone else was handling that and that person would have to contact me. Quicken Loans agents would not answer most of my emails. My home appraisal seemed suspiciously low. Example of 'odd' appraisal was listing "microwave" on appraisal as a feature I have. My microwave is sitting on the counter, it is not connected to my home. I sent a certified letter stating I was not going to proceed with the loan. After that I kept receiving numerous phone calls saying they needed me to contact them to finish refinance quickly. I emailed the certified letter. I reported Quicken to BBB and the Attorney General. Quicken then sent me a message that they were dropping me, that I did not qualify. Quicken had lowered their estimate until I agreed to refinance. Then they charged my card when they said they would not.