Rainbow Shops review: Unempathetic behavior

Good morning Team,

With profound disappointment, I pen this grievance. Over the past eight years, I've been a loyal patron of Rainbow's in-store, making it my primary shopping destination. My commitment to their brand was evident in my significant purchases, including a substantial investment of over $1,000 during the summer of 2022, which I showcased on my YouTube channel. Similarly, in preparation for my December 2022 cruise, I again spent over $1,000 on their merchandise. These instances merely scratch the surface of my patronage, as I've frequented Rainbow's outlets across various states.

Regrettably, my recent experience on February 9, 2024, tarnished my longstanding relationship with Rainbow's. Afflicted by medical issues, including urinary incontinence, I urgently required access to their restroom during my routine shopping trip. Despite my pleas to the cashier, expressing the imminent urgency of my situation, I was callously denied access. The cashier's refusal, citing a previous denial to another customer, compounded my distress. Even after beseeching the manager, my request was summarily rejected.

As soon as they completed cashing my items, I hastily departed Rainbow's, seeking refuge at Ross clothing store, where I was promptly granted access to their restroom facilities. The stark contrast in treatment between the two establishments was glaring. As a customer who once held Rainbow's in high regard, I am deeply disheartened by this egregious lapse in compassion and basic decency.

Henceforth, I am compelled to sever ties with Rainbow's, as my dignity and well-being were callously disregarded.