Rama Deals
Reviews and Complaints

I purchased a retro active game from your website on Dec 9th and have not received it. I have sent numerous email for an update and all I keep getting is please allow more time. I asked on Jan17 due to the fact that my tracking number does not work and I have no way of finding out exactly where my package is I would like a full refund. 64.94 is the amount I paid

Please see all emails below: in all this cost me $64 dollars

I don't want excuses : I want a refund or new replacement goods

It cost me extra $ 20 dollars to send back if you can't control the seller you shouldn't be in business.

I will not let this matter drop and will forward information to all agencies concerned

This was returned to Canada as instructed :tracking number RR120138709TH

Await your response DR
Sent from my iPhone

Begin forwarded message:

From: Rama Deals
Date: 10 January BE 2561 10:02:10 GMT+7
To: doug rodmore
Subject: Request #884019: How would you rate the support you received?
Reply-To: Rama Deals

##- Please type your reply above this line -##
Hello doug rodmore,

We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied

Here's a reminder of what your ticket was about:

Darwin A
Darwin A (Rama Deals)
Jan 8, 21:47 EST

Hello Doug,

Thank you for contacting us. We hope you're having a good day so far.

Unfortunately, we are unable to process a refund if the item was not returned to our warehouse in China.

Please accept our apologise for the inconvenience that you have experienced.

Please feel free to contact us if you have any other questions or concerns.

Kind Regards,
Darwin A
Rama Deals CSR
doug rodmo
doug rodmore
Jan 5, 22:52 EST

This was returned to office in Canada: as instructed: see all emails below: and attached confirmation

RR120138709TH
[image1.png]
I don't want excuses : I want a refund or new replacement goods

It cost me extra $ 20 dollars to send back if you can't control the seller you shouldn't be in business.

I will not let this matter drop and will forward information to all agencies concerned

Await your response DR

Sent from my iPhone

Attachment(s)
image1.png

Darwin A
Darwin A (Rama Deals)
Jan 5, 02:41 EST

Hello,

Thank you for contacting us.

I have checked the return tracking and it shows that the destination country is unknown. Kindly see the tracking link below:
https://t.17track.net/en#nums=RR120138709TH

Unfortunately, we cannot issue any refund without a return tracking number or a photo/screenshot of your receipt from the post office and If you reside outside of Canada or the US, the item needs to be return to our shipping department located in China.

(residents outside Canada and US only)
Attn: Rama Deals - For Refund/Replacement (Order #)
Kelly Lee
North America Pacific Trading Co., Ltd
Floor 5, Buliding 3, Dongfangming IZ,
Bao'An 33th district,
Shenzhen, 518101, Guangdong, China
Phone: +86 755 [protected]
Mobile: +86 [protected]

Please note that we do not return shipping fees nor do we cover return shipping fees. Please do not write a very high declared value as we do not accept freight collect.

We would like to thank you for your support. We wouldn't be around without your continued support.

Please feel free to contact us for again for further information or concerns.

Best regards,
Darwin A
Rama Deals CSR

doug rodmo
doug rodmore
Jan 4, 06:36 EST

This is a follow-up to your previous request #853301 "Fwd: [Rama Deals] Re: Re: A..."

Tracking Number

RR120138709TH

RR120138709TH

Sent from my iPhone

Begin forwarded message:

From: Rama Deals
Date: 28 December BE 2560 00:01:40 GMT+7
To: doug rodmore
Subject: Request #853301: How would you rate the support you received?
Reply-To: Rama Deals

This email is a service from Rama Deals. Delivered by Zendesk
[NE2GEO-8E95]
Hello Kimberley, Thank you for swift response: for returned product:

image1.jpeg

tracking number:
image1.jpeg
Please keep me informed of status
Many thanks Doug

Kimberley
Kimberley (Rama Deals)
Nov 25, 02:58 EST

Hello doug,

Thank you for contacting us.

Can you please provide us with the tracking information for the return package? Once we receive this information, we will be able to process the refund/exchange.

Thank you.

Kind Regards,
Kimberley
Rama Deals CSR

doug rodmo
doug rodmore
Nov 24, 07:57 EST

Hello Kimberley
Due to time restrictions: Parcel is already on its way back to you: cost me a further $20 to send

Please send replacement( correct one ) this time ASAP . Had the first one worked there would not have been a problem.

I want to surprise the children for Christmas

All information you need is in the photos sent

Please keep me posted

Doug

Sent from my iPhone

Kimberley
Kimberley (Rama Deals)
Nov 24, 01:43 EST

Hello,

Thank you for contacting us, we hope you're having a good day so far!

We apologize for any confusion caused, but the Laser Fairy Light Projector is not solar powered. On the product page we do indicate that the product is powered by an AC plug. As an apology for any confusion, we can provide you with a $5.00 gift card towards your next purchase. Please let us know if that would be acceptable.

We appreciate your understanding

Kind Regards,
Kimberley
Rama Deals CSR

doug rodmo
doug rodmore
Nov 23, 08:08 EST

Shipment order 9893
Hello team, received my order today: can't express how disappointed I am: set every thing up for the children and my wife: big surprise: surprise was on me plugged in: power no laser lights

Will return immediately posting tomorrow please send me one that works or reimburse in full/ or advise next course of action

Thank you Doug

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email [protected]@fairylightprojector.com and send your item to:
AN & Associates
2740 Slough Street
Mississauga ON
L4T1G3
Shipping
To return your product, you should mail your product to:
AN & Associates
2740 Slough Street
Mississauga ON
L4T1G3
Sent from my iPhone

On 11 Nov BE 2560, at 11:47, Fairy Light Projector wrote:

Fairy Light Projector
Order #9893

Your order is on the way

Your order is on the way to you. Track your shipment to see the delivery status. Please allow 14 to 21 days from this email for you to receive your order. You can track your order with the tracking number provided on www.17track.net, please allow few days for the tracking number to update.

View your order
or Visit our store

Items in this shipment

[https://cdn.shopify.com/s/files/1/2419/0361/products/1_600x_2x_12b9d263-abdd-4d3c-bf4b-91cc89356c17_compact_cropped.png?v=1507041814] Laser Fairy Light Projection × 1
One Pack

If you have any questions, reply to this email or contact us at [protected]@fairylightprojector.com

This email is a service from Rama Deals. Delivered by Zendesk
[NZZ84M-Z8QM]

I returned Two items on December 14, 2017...
Tracking # [protected] 07m

Return order # 34952
Request # 831292

On Dec. 17, 2017, you sent an email thanking me for supplying the Routing #
Then adding' insult to injury' I received an email asking me to comment on your customer Service...what a joke! what Customer Service? it is now
Jan. 9, 2018, I have not received one penny of the return, no info as to when I'll receive any $$..you now have the product, probably to sell again to some other poor buyer! Please send me what's due...
The one email, stated that you would check back in 24 hours! It is now Three plus Weeks...no word...please let me know where the refund is!
Theresa Fridrich, [protected]@aol.com

order item on 11/4/2017 website :zenwatersystems.com 29.94 received it product didn't fit my shower unit I called them at800-400-0388 after several attempt someone answer and gave me an order number 72776 and a return mailing address to send it to;3200 North America drive west Seneca n.y.14224 which i did thru the post office I do have my receive dated 12/04/2017 e- mail given inso-rama deals which doesn't go thre the phone number no one answer since you can't even leave a message please hep me get my return money thanking you.

WARNING THESE PEOPLE ARE A COMPLETE RIPOFF I order a flash drive for an iPhone and was sent the wrong product they sent me a flash drive that the USB was the wrong size for any USA PC and an a so called adaptor which both didn't fit when I told them about it they ask me to send some photos and then would send me a replacement which I did then they told me they needed a short VIDEO to replace it...THATS WHEN I WENT ON LINE TO CHECK OUT THESE RAMA DEAL FOLKS TO SEE WHAT PEOPLE WERE SAYING ABOUT THEM AND THEY GOT AND HAVE THE WORST REVIEWS I HAVE EVER SEEN, DON'T BUY ANYTHING FROM THEM RAMA DEALS SUCK BIG TIME !

I ordered the laser light back on the 16th October when it Turner up went to use it only worked for awhile then stopped after that the order no# 5249 it costed $44.94 im not immpressed i have sent so many photos and videos too i want them to send me a new ASAP i wanted it to show my grandson for xmas of this year thats not happening IM NOT IMMPRESSED WITH RAMA DEALS and they sent me the wrong one as well from edwina saunders

Hi I am writing Re: an order placed Oct 23/17 for a fingerling (toy). I knew at the time I was paying more than they were selling for at Toys R us (I paid $35 and Toy R Us were selling them for 19.99 + tax= $23.) and I was Ok with that as I have a mobility issue. After 4 weeks I started to e-mail them re delivery of order. They always replied with a standard answer - didn't make a difference who answered the e-mail. I finally received the order the week before Christmas. I knew there were imitations of this toy out there but it arrived in a fingerling package. The plastic was a bit bent but I attributed this to shipping. I was extremely disappointed to hear from my daughter that the one I gave my granddaughter was not an original - 2 of her friends received them for gifts also and hers didn't do anything it said it would do and on top of that the hair colour for the Mia (purple fingerling) was supposed to be white and it was blue. Both she and I are very disappointed as this was her #1 gift request. Magic Toy Truck was the name of the company I ordered from. Order # 73352 and Tracking number LM698777985CN but responses to my e-mails were from Rama Original order said delivery would be 3-4 weeks. I am looking for a refund on my credit card. Packaging was thrown out Christmas day. Hopefully you can resolve this. Thanking you in advance Maureen Lane

I was not satisfied with their product, they tried to offer me a discount on my next purchase. Insisted on returning the "entertainment system" worth 59.99 back for a refund. They finally gave the addresses to ship it to US/CA/CN. I shipped it and send thdm and email with the USPS tracking number. They said to me the tracking number had not updated twice after USPS had shown the status delivered. Every day a new agent writes me back, the last one apologized for the long delay and said I should have received the package. I was so upset, I sent the package to them for a refund, and he's telling me if I didn't receive it to check with the us mail service. I'm still waiting for a refund and today is 27 December. They received my return on 18 December. Talk about HORRIBLE customer service and shopping experience.

Rama Deals
Ordered flash drives from ios Flash Drive, when I advised product was defective and wanted to return, I was shuttled over to Rama Deals. Polite e mails from Rama Deals advised me to return merchandise to address given. Address turned out to be "non deliverable" and continuing requests for correct address went unanswered.

Item was purchased Nov 27th, costs $ 34.94. Received from China about three weeks later. First contacted Rama Deals Dec 15, 2017.

It is apparent that they do not care. I have beeb waiting for my Christmas present for a long time for my dad. I informed them that my package needed to be here by Christmas as I am disabled & can't get to the store so I needed this right away but it didn't help! It is 12/20 and the tracking # says it's gotten here on 12/18 & they bear no responsibility for the delay! They are the shiping company, of course they are to blame!

I placed an order with Rama Deals on November 15th. By December 10th, I still had not received an order or any communication as to why. I emailed the company on December 11th . On December 13th, I received this email in reply -
"Hello,
Thank you for contacting us. We deeply apologize for the bad experience you have had with us but it seems that your package has been lost in transit. We will have your order reshipped for you as soon as possible. We apologize again for this inconvenience.
Please let us know if you have any other questions or concerns.
Kind Regards,
Joemar
Rama Deals CSR "

It is now December 19th, and I still have not received the order, nor any further communication from the company. As these were intended for Christmas, ( and ordered in plenty of time to receive for Christmas ), there is no good reason why they are not here . I emailed the company today to ask for a refund, as I am confident they have no intent on shipping them. I feel this may be a rip off company, and I will be following up with the BBB of New York .

I placed an order for this device on 12/9/17. Order #96063. Within 30 minutes I changed my mind and sent an email to cancel the order. I received this reply the next day Reynar B
Reynar B (Rama Deals)

Dec 11, 12:06 EST

Hello,

Thank you for placing your order with us!

We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 45 day guarantee.

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right. We're sure that you will absolutely LOVE this product once you receive it, so give it a try at no risk!

Let us know if there is any way we can make you feel better about your purchase; we're here to make sure you're completely satisfied!

Kind Regards,
Reynar B
Rama Deals CSR

You need to send me the tracking information and a phone number to contact you. I requested the cancellation on Dec 9 which was before you shipped it and your response on Dec 11 was before you shipped it. I will be contacting the authorities for your fraud.

On December 12, 2017 at 10:20 PM Darwin A (Rama Deals) wrote:

##- Please type your reply above this line -##
Your request (812472) has been updated. To add additional comments, reply to this email.

Darwin A
Darwin A (Rama Deals)

Dec 12, 22:20 EST

Hi Marcia,

Thank you for contacting us.

Unfortunately your order has been shipped and we are unable to to cancel at this point. If you are no longer interested in this item, you may refuse the delivery and have the unopened package sent back to us. Once we can confirm this has been done via the tracking information we will be able to issue a refund.

We apologize for any inconvenience caused.

Kind Regards,
Darwin A
Rama Deals CSR

Marcia Sch
Marcia Schweisthal

Dec 11, 16:22 EST

there was an error in my email address. It should be [protected]@comcast.net mailto:[protected]@comcast.net

The order # 96063 needs to be cancelled at once.

Marcia Sch
Marcia Schweisthal

Dec 11, 16:14 EST

What part of CANCEL the order was not clear?>?

I do not want the order. CANCEL it
The order was not cancelled and now I have to wait until it arrives, refuse to accept it and wait until they receive it (no way to verify) and hope for a refund.

Ordered through Facebook page told 2-3 week delivery when I message or email them I get no response I've requested a refund no response had to contact my bank for a refund not happy really pissed off you riped off 3 autistic kids who wanted them for Christmas and now I'm out $200 dollars! You [censor] need to be shot can't believe you would do this to children

I ordered a mini Nintendo for Black Friday. It was from retro active games but fulfilled by Rama deals. I never received a shipping confirmation so I emailed the company. They apologized and suddenly my order shipped. I followed the tracking from China and one day saw that my package had been delivered. The problem is, it was delivered to an address across the country from me to an address that has no relevance to me what so ever. So I emailed the company again to let them know and all the said was, yes it was delivered to said address. After asking for a refund I never got a reply. This company is a giant sham! I reported it to my credit card and an investigation is underway. Don't buy from these people!

This is a copy of my last email( we are probably up to 35+) Is there no one who can help me I keep getting the same emails resent and no one is addressing my complaint Is there anyone in the complaints department who speaks English as this can be my only assumption
Please would someone agree the product is not fit for purpose and send a refund please
Judy Grayburn

Dear Lyndylyn
Why will no one answer my emails ?
Why do you still keep sending the same email?
Why does no one agree that your product is not fit for purpose?
Why do you keep ignoring my email which tells you the enormous cost of tracking your item?
I am getting so distressed by your complete disregard for any points I have made
I an going to put all these emails into the hands of our consumer programme - you don't seem to mind that your firm will be ‘shamed' on all the British tv's as I am sure they will agree with me that your customer service is appalling This must be nearing 35+ emails and in not one of them have you addressed me personally nor have you actually addressed my complaints
Is there anyone there with a heart ?
If it is a translation problem then I will get this email translated You are showing a heartless and cold approach to my problem and are not able to pick up any points and address them The MAIN point is your product is poor and is not worth the money I spent - let alone the cost of sending it back for £52
I was looking forward to a lovely display on my house for Christmas; instead it has been a sad and frustrating experience
Judy Grayburn

Sent from my iPhone

On 8 Dec 2017, at 08:29, Lindylyn I (Rama Deals) wrote:

I ordered this game console on November 7, 2017. I received a text message from RetroActiveGame.com on November 17, 2017 saying my order had shipped. I have tracked the package numerous times and USPS says "USPS Currently Awaiting Package." The tracking shows the product is in El Monte, CA since November 17 but there has been no activity since then. I have e-mailed Rama Deals FIVE times now detailing what the problem is and overtime I receive a tracking link and response back assuring me my product has shipped. I've asked for a phone number to speak to a live person and they say there is only an e-mail option at this time. At this point I believe this company is a scam. Beware!

Love the product but the battery only lasts one day.
What can you do about this can you send me another one or are there instructions to replace the battery
The product is no good if the battery only lasts one day I need you to fix this situation asap. I have recommended this product to other people and now I don't know if I have done the right thing
Claire kruger
[protected]@hotmail.com

Purchase console on 30th October through facebook.
I have had no luck tracking my item and no one knows where it is.
I have sent numerous emails and am now getting no reply.
I have sent numerous emails in the last week, and in the last 3 days have HAD NO REPLIES.
This is a Christmas Gift for my children and if it does not arrive I have nothing for them.
I am atleast afforded the respect from Rama Deals to get an answer where my item is and when it can be expected.
This is not Good Enough!

They take your money and never send your items. I have repeatedly asked for a refund and all they do is send me a link for my tracking which shows no movement at all. They finally said it was "lost in transit" and will reship. I told them I didn't want them to reship and I want a refund (AGAIN). Days later they send me an email saying they have shipped my order. You can only communicate through email and it takes days to respond and they ignore your requests.

This company advertised on Facebook using the Nintendo logo and picture leading you to believe that is what you were purchasing, however when I received the confirmation I realized it was not a retro Nintendo but rather a game system with Nintendo games built it.

I immediately (same day) asked for my order to be canceled. It took this company over a week to respond to me and never did respond to my messagner messages where it asked me to reach out.
This was oct. it is no dec and I have still not received product I paid for. I want to return this product but how can I if I don't receive and you can only imagine how hesitant I am with this process.

I asked to speak to someone and eventually got a reply that they will not speak to customers and the only way to contact them is through email? Not only doesn't this seem right, it seems like a scam.
I simply want my money back for product I haven't received and would like to resolve this but do not know how.