Rama Deals
Reviews and Complaints

I ordered the retro console and am very dissapointed. The console box says it has super mario bros 3, and it is even listed when you turn on the console. In fact, the background art when you view the list of 500 games appears to be from super mario 3, but when you click on super mario bros 3, it does not take you to super mario bros 3. Instead it takes you to what looks like another original super mario bros level. I am super bummed about it. I have been going back and forth with Cristina D from Rama Deals, but keep getting the run around. They asked me to submit a video proving the defect, so i did. Then they said it needed to be over 7mb, which, according to my computer, it the video i sent was 8.4mb. That should be enough proof, but now they want me to make a youtube video. This is ridiculous. I would like to receive a working console with the super mario bros 3 game . my order # 12190

after absolutely useless communication with your customer service department, where you just keep sending me autorespinses, I would like to enquire to be contacted by Manager to the Austrlain phone number +61 [protected]. you have advertized product on a facebook as solar led powered lights.
2. I put it in the basket
3. the deal and order confirmation was for solar led light at 38$ including delivery
4. you withdrew 50 out of my account and sent me a different product
5. i only ordered because the price was good and my house set up is only allowing for solr led lights, I can not plug them in and keep them outside.
6. upon contacting your customer service, I was offered 5% discount, then 20 % discount for future purchases (they must have not read a single letter I wrote if they even think I will order from your scam company again) and offered to send the thing back at my own expense to receive the refund. You have money back guarantee and there's a law, protecting customer, allowing for 30 days return and full refund policy active. You are trying to scam me for money and quality and description fo the product, which has adapter plug, which is probably is not even safe.
7. The only satisfactory solution to this scam the way I see it: like all self-respecting online deal companies (Amazon, ebay, nextdirectory ect) you send me a file with free postage docket I will print out to attach to the wrong product you have sent me. I send it back to you, at no cost to me and you send my my 50 +1.50 internation transacton fee back. I never order from you again.If itt is not resolved in this manner other means will be involved to get my money back.very angry customer

On November 6th 2017, I ordered and paid for a classic Nintendo console and was told that I would receive it in 2 to 3 weeks. I have been sent an email saying that it is being processed at this time, (Nov.29 2017). Also another email stated this my item is being shipped. This was for my son's birthday on the 29th of this month and I am getting tired of these lying emails and delivery dates . I need results or I have no choice but to treat this as a scam. Order number 26508

I ordered this console on 10/25 and was told via email it shipped on November 2, 2017.
If I didn't receive the item within 21 days to contact and they would investigate. I have emailed them and was provided 4 tracking numbers, they are all still in China and haven't moved. I filed a complaint with the BBB asking for a refund or the item to be shipped out using a reputable shipping service such as ups or fedex.
Do not order from this company, it is nothing but a headache.

I ordered a Lumi Projector from lumiprojector.com on October 14th. It seemed like a reputable company, considering the domain name matched the item I was buying.

It took 6 weeks to receive, when the order confirmation said 3-4 weeks. The worst part, is that when I finally received the package, they sent me the wrong item. I got some crappy laser light. I tried calling the company and the phone number on their website is disconnected. The email I received when I first inquired about the package being late was not from lumiprojector.com, but from Rama Deals, so I guess it's a subsidiary.

Yet again lyndylyn
Another person answering my rmaim
Another person addressing me incorrectly therefore
Another person not reading my emails
Another person sending the same proforma email
Another person not acknowledging that to send back a sub - standard product would cost twice as much s it is worth
Another person not acknowledging that this product will not go outdoors and that was the reason for purchase
Another person who is refusing to refund the money even though you say you do refunds
Another person not agreeing that a return label for a sub-standard product would be the honourable action to take
How many people do I have to go through before someone takes pity on a 72 year old pensioner who thought chinese products had rid themselves of the ‘cheap and tatty' label?
Would someone please note it is not barry who is sending these emails - that is why it is obvious you are not reading my emails
Judy grayburn

Sent from my iphone

On 19 nov 2017, at 23:41, lindylyn I (Rama deals) wrote:

#- please type your reply above this line -#
Your request (730704) has been updated. To add additional comments, reply to this email.

Lindylyn i
Lindylyn I (Rama deals)
Nov 19, 18:41 est

Hello barry,

Thank you for contacting us. We hope you're having a good day so far.

We require return tracking information in order to process the refund. We cannot issue any refund without a return tracking number or a photo/screenshot of your receipt from the post office.

Please note that we do not return shipping fees nor do we cover return shipping fees.

Kind regards,
Mary b
Rama deals csr

Barry and
Barry and judy grayburn
Nov 17, 15:36 est

Dear fran
Yet again you have not read my email - as has no one else of your colleagues this has gone on for far too long
I cannot send it back tracked as it would cost 52 english pounds which is twice as much as I paid for it I have sent every possible proof of my purchase it is not defective as such - it is advertised as an outdoor light and it certainly is not it would fuse as soon as it came near any rain/ dampness - that's if you could reach outside with such a short length of flex
You should be apologising for such below standard goods if you send me a return address label it is packed up and ready to send back
You advertise refunds - that is all I want I am not paying £52 to send back such a poor product your advertising is not truthful and whenever I see it advertised on facebook I put a comment on advising them not to buy it
Please send a refund
Please send a return address label and I will post it back to you
Judy grayburn

Sent from my iphone

Fran
Fran (Rama deals)
Nov 17, 15:08 est

Hello barry,

Thank you for contacting us. We hope you're having a good day so far.

We deeply apologize for this issue and we can understand your frustration completely. We would love to have another reshipment arranged for you, at no extra cost! Kindly provide us a short video of the defect product.

However, if you would prefer a refund, we will require that you return the product back to us. If you would prefer this option, please let us know and we can provide you with the return instructions. Please note, however, that return shipping fees are not covered by us, nor do we refund initial shipping fees.

Please feel free to contact us if you have any other questions or concerns.

Kind regards,
Fran
Rama deals csr

Barry and
Barry and judy grayburn
Nov 14, 03:49 est

Dear mary b
Now another person to add to kimberley bunda e darwin a
How many people do you have to deal with one small claim
Do you not understand that to return it will cost twice as much as it is worth I just want a refund and an acknowledgement that you have dealt very poorly with my claim
I do not know if it is a language problem but no one seems to read my emails and understand my sadness and anger about a shoddy product
Who do I have to talk to before someone speaks properly to me and apologises for a very fragile product which is supposed to be for outdoors
I shall not go away and will be looking on line for the name of your managing director so that I can contact him directly
Judy grayburn

Sent from my iphone

Mary b
Mary b (Rama deals)
Nov 13, 21:32 est

Hello,

Thank you for contacting us. We are sorry you are not satisfied with your purchase.

As mention to the previous email in order to process the refund yopu need to return the product back to us. Then send us an email back with the tracking number
As we will require this in order to process the refund. We cannot issue any refund without a return tracking number or a photo/screenshot of your receipt from the post office.

(Residents outside canada and us only)
Attn: rama deals - for refund/replacement (Order #)
Kelly lee
North america pacific trading co., ltd
Floor 5, buliding 3, dongfangming iz,
Bao'an 33th district,
Shenzhen, 518101, guangdong, china
Phone: +86 755 [protected]
Mobile: +86 [protected]

Please note that we do not return shipping fees nor do we cover return shipping fees. Please do not write a very high declared value as we do not accept freight collect.

We would like to thank you for your support. We wouldn't be around without your continued support.

Please feel free to contact us for again for further information or concerns.

Best regards,
Mary b
Rama deals csr
Barry and
Barry and judy grayburn
Nov 12, 16:17 est

Dear kimberley bund e darwin a
I am so desolate I thought you were an honourable and honest company but it seems not
You keep sending the same emails and ignoring what I have said in mine I have never been so insulted and and disregarded
How many times do I have to say the same things?
Your product is not an outdoor laser light as it would fuse at the first sign of rain
It does not have an outdoor wire
It is a very expensive indoor light and an outdoor light is what I expected
I have explained, more than once, that to track this item would cost £52 and is more than twice its' value so I am not sending it at such a cost
I need you to send me a return address label so that I can send it back
I would like a refund please
If you keep disregarding my emails
If you keep sending me the same emails again and again then I will be forced to go to the trades description authority to show them how poor a product it is and how you have taken my money and will not refund it
Please do not send any more emails that just keep me going round and round be responsible, admit it is not an outdoor light and refund my money
Judy grayburn

Sent from my iphone

Kimberley
Kimberley (Rama deals)
Nov 12, 10:26 est

Hello,

Please send us an e-mail with the tracking number once it's shipped back, as we will require this in order to process the refund. We cannot issue any refund without a return tracking number or a photo/screenshot of your receipt from the post office.

Please note that we do not return shipping fees nor do we cover return shipping fees. Please do not write a very high declared value as we do not accept freight collect.

We would like to thank you for your support. We wouldn't be around without your continued support.

Please feel free to contact us for again for further information or concerns.

Best regards,
Kimberley
Rama deals csr

Barry and
Barry and judy grayburn
Nov 11, 10:33 est

Darwin a
We have already gone through this process once - where is bunda e who has already agreed to send me a refund
I am very unhappy with your treatment of dissatisfied customers I have already had this email with return addresses I have been to the post office to find it will cost £52 to send and that is more than twice the value
If I don't get a refund I shall be contacting someone who can help me legally I am within the 45 days and I don't understand all the delay
Please get on with this and stop sending delaying emails
Judy grayburn

Sent from my iphone

Darwin a
Darwin a (Rama deals)
Nov 11, 10:27 est

Hello,

Thank you for contacting us. We have a 45 day return policy for our products.

We are sorry you are not satisfied with your purchase.in order to process the refund, please return the item to the address of the country you reside in. If you reside outside of canada or the us, please send your return to our shipping department located in china.

Please send us an e-mail with the tracking number once it's shipped back, as we will require this in order to process the refund. We cannot issue any refund without a return tracking number or a photo/screenshot of your receipt from the post office.

(Canada residents only)
Attn: rama deals - for refund/replacement (Order #)
Shipping department
2740 slough street
Mississauga, on, l4t 1g3 canada

Alternatively, we have talked to our manager about this issue and they have advised that we may provide you with a 20% off discount on our website if you decide to keep the items. Please advise, I can either process a refund for the cost of the returned items after you ship them back or provide you with a 20% discount towards your next purchase.

Please note that this policy is put into effect on the delivery date of your order, not the order date itself. We require a return tracking number for all returns being made; please note that we do not cover return shipping fees.

We would like to thank you for your support. We wouldn't be around without your continued support.

Please feel free to contact us for again for further information or concerns.

Best regards,
Darwin a
Rama deals csr

Barry and
Barry and judy grayburn
Nov 11, 04:53 est

Dear darwin a
There is no likelihood that I would be purchasing any more of your products so a 15% discount is not acceptable
As you can see from the email correspondence I have a product that is no use to me and doesn't fulfill its' advertised use
I have asked for a full refund as, (see yesterdays email) it will cost twice as much to send back as it is worth you indicated yesterday I would be able to have a refund and my last email asked how I could claim it - not a 15% reduction
Please just re-imburse my money and let me know how to return it without it costing £52
Thank you
Judy grayburn

Sent from my iphone

Darwin a
Darwin a (Rama deals)
Nov 11, 04:29 est

Hello,

Thank you for contacting us. We are very sorry you are not satisfied with your purchase.

In order to compensate you for this issue, please find below a coupon code which will give you 15% of your next order: ʺ15offʺ

You can use this discount at www.ramadeals.com

We would like to thank you for your support. We wouldn't be around without your continued support.

Kind regards,
Darwin a
Rama deals csr

Barry and
Barry and judy grayburn
Nov 7, 03:14 est

Certainly received it but very unhappy with it
Please let me know where to return it to so that you can refund the cost
Judy grayburn

Sent from my iphone

Darwin a
Darwin a (Rama deals)
Nov 6, 15:34 est

Hello,

Thank you for contacting us, we hope you're having a good day so far!

We deeply apologize for the delay you have experienced with this order. We were very surprised to see a large volume of orders for the fairy light projector, and did not expect this product to be as popular as it is! We have contacted our manufacturer and have put in numerous rush orders that we are expecting to receive throughout the next following weeks.

We're shipping out orders as fast as possible to our customers and we truly appreciate your patience! We'll do our best to make sure a tracking number is provided for your order within the next few days. As an apology for the delay, we can apply a 15% discount to your order! Please let us know if that would be acceptable and we can process the discount.

Thank you again for your patience and understanding!

Kind regards,
Darwin a
Rama deals csr

Barry and
Barry and judy grayburn
Nov 6, 12:52 est

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Sent from my iphone

Attachment (S)
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I ordered a high pressure washer from RAMA deals in MAY 2017. It is now mid November and I have received nothing. I have emailed several times only to receive a stock programmed response. What a disgrace. Something must be done. They cannot be allowed to get away with this. The internet is littered with complaints. DO NOT EVEN CONSIDER THROWING YOUR MONEY AWAY.

purchased a hurricane fur wizard on Oct 10, 2017 tried to use the large one and it would NOT release hence handle broke off and I never did get to try. Called immediately and spoke with Victoria said order #5245 was my order number and would replace. After several weeks I have tried to ascertain about this and would appear "can't find order # or the photo I attached...I am unable to attach my phone call or the photo.

also please note - my [protected]@windstream.net has changed to
[protected]@gmail.com please respond.

Bought this product and was so excited to receive it...when it arrived you could tell that the whole insides of the product were broken and rattling.
I complained by e mail and was asked to send a video of the broken product.
Since they have received the video of the broken product I have e mailed them several times and they do not reply

If they continue to not answer my e mails or refund my money, or send a replacement I have no choice but to review the company and relate my experience on every review site I find.
We have clear rules here in the UK...Ramadeals do not seem to have any standards in the USA

After making my purchase online, they informed me there would be a delay of at least 4 weeks before shipping.

The product never arrived.

I got in touch with Rama deals, who took more than 2 weeks to reply to me. And then they said I had supplied a wrong address, which I hadn't. They offered a refund but then wrote back and said no they wouldn't refund it because it was on it's way.

That was 3 weeks ago, and I've heard nothing from them and received no goods and no refund.

Worst online shopping experience EVER

I bought the product with a promise of quick delivery but after payment, they informed me shamelessly that only after 3-4 weeks ! They'll send it to me because they have the pressure of orders.
That's why I asked to cancel the deal and get the money back but I received a negative answer in the most disrespectful way !
You must not buy anything from them and I hope that this is not a way to cheat in order to steal the money from innocent customers like me!

Ok, people, it's already not funny. Thought maybe your customer service would help, but it was a mistake because they are a joke, nothing else.
Only bad words.
The whole process of dealing with you was terrible, and I had doubts from the very beginning, but silly me, I didn't listen to myself.
It's a very bad place for shopping, you have to know. Don't think that this company cares about its customers. Very bad.

I placed my order for magnetic phone charger on April 2, 2017... It is now September 20, 2017. They will not refund my money, claiming I need to send item back to get refund. How in the world can I ship an item I have never received. Each time I correspond with them they tell me to be patient that my item was being processed.
Crock of B.S. is all I get. DO NOT ORDER FROM RAMA DEALS! They are scammers ripping people off.

Original Magnetic Phone Cable
(https://www.magnetphonecable.com/)
Order #cable321104

I was given a reference number for my inquiries. This number serves me no purpose since my complaints and concerns fall on deaf ears.

This company needs to be taken down and called out on their thefts and shams they are running on people ... some they just take the money with no regard. Others actually get a product they were better off getting in a gumball machine...least that is the impression I got reading through the numerous Complaints.

What can be done? My patience has wore out!

You say to copy e-mail correspondences, I have too many to count:

coFran C (Support)
Your request (173329) has been updated. To add additional comments, reply to ...
May 5

Di Vela
Thank You. I appreciate it.
May 5

Fran C (Support)
May 10, 10:57 EDT Hi Di, Hope you are having a good day so far. Thank you for...
May 10

Di Vela
My magnetic phone charger has not arrived and tracking number does not exist or work. Please forward correct tracking information...
May 23

Fran C (Support)
May 24, 10:35 EDT Hi Di, Thank you for contacting us. We are very sorry for t...
May 24

Di Vela
Thank you for the quick reply...
AttachmentsMay 24

Fran C (Support)
May 24, 11:46 EDT Hi Diana, We deeply apologize for this issue and we can und...
May 24

Di Vela
I do not wish to have a gift card. Please just ship the item (magnetic charge...
May 24

Di Vela
This is the order number: Order #cable321104
May 24

Fran C (Support)
May 24, 15:24 EDT Hello, Thank you for contacting us regarding your concerns...
May 24

Di Vela
Silver will be fine. $5 refund to your original purchase. Thank you so much.
May 24

Fran C (Support)
May 24, 16:17 EDT We would like to request clarification on our choice, the o...
May 24

Di Vela
Just ship out silver magnetic charger. Thank you. :)
May 24

Di Vela
Silver magnetic charger for Android. Thank you...
May 24

Fran C (Support)
May 26, 17:57 EDT Hi Di, Thank you for your email. We are so sorry about the ...
May 26

Di Vela
Once again, I have not received my magnetic charger. You did not ...
Jun 27

Support
Your e-mail (186869) has been received and will be reviewed by our support st...
Jun 27

Fran C (Support)
Your request (186869) has been updated. To add additional comments, reply to ...
Jun 28

Di Vela
Thank You. I appreciate the update.
Jun 28

Fran C (Support)
Jun 29, 02:07 EDT Hi Di, You are very welcome! :) We'll even throw in a 20% o...
Jun 29

Di Vela
Please refund my money. ! I placed order back in April... here we are nearin...
Jul 19

Fran C (Support)
Jul 19, 19:49 EDT We apologize for the inconvenience, we will look further ab...
Jul 19

Di Vela
Thank You. I prefer my money be refunded than to get a discount. Sorry to say...
Jul 20

Fran C (Support)
Jul 20, 15:03 EDT Hi Diana, We deeply apologize for the bad experience you ha...
Jul 20

Di Vela
Okay, So here we are mid August and still to this day I have never received m...
Aug 14

Rama Deals
Your e-mail (657849) has been received and will be reviewed by our support st...
Aug 14

Fran (Rama Deals)
Your request (657849) has been updated. To add additional comments, reply to ...
Aug 16

Di Vela
To date: I have not received charger nor my money back. I demand a full refun...
Sep 18 (2 days ago)

Rama Deals
Your e-mail (681217) has been received and will be reviewed by our support st...
Sep 18 (2 days ago)

Di Vela
Order # Order #cable321104 Ordered from: 3200 North America Drive, West Senec...
Sep 18 (2 days ago)

Abby R (Rama Deals)
Your request (681217) has been updated. To add additional comments, reply to ...
3:41 PM (22 hours ago)

Di Vela
Good Morning, At this point and time I do not wish for a shipment. It has bee...
8:22 AM (5 hours ago)

Abby R (Rama Deals)
Abby R (Rama Deals) Sep 20, 11:50 EDT Hi Di, Unfortunately your order reshipm...
9:50 AM (3 hours ago)

Di Vela
1:18 PM (23 minutes ago)

to Rama
How can I re-ship item back to you to get refund, if it has been in the "Process for Shipment" for 6 months... no way is this item going to magically appear in order for me to ship back to get refund. I need proof that it is indeed in transit. And the "Processing" statement.. it takes half a year or more to go through Processing. What about shipping or refunding? Please forward a tracking number that is traceable... initial tracking link number did not even exist in DHL records back in April of 2017.

You say you have checked your reshipment record and have seen that my reshipment request has been forwarded. No tracking details are provided yet by the staff. It has been half a year!... how long does your staff take to fulfill orders?... I say, you just take the money and send nothing... This is not good business...
You assure me that you have this taken care of. I highly doubt that... !

Once Again, I will say it again: Refund My Money ASAP! UGH!

I bought an easy fold as it didnt get here rama deals offered me a atore credit to buuy anything so i bought a mop when i went to put the store credit in which was Sligar that was in email said it was invalid this is the second time I've had hassles with this company the last one as I said was an easy fold which took me 4mth to get thru to them I showed them it came out of my bank account rang customs as well as the delivery centre so I showed them all the details them they said they couldn't find my name or where email address on there computers so I kept making complaints they told me not too msg back as they can't do anything else but when I emailed last week they said I had a store credit with my name SLIGAR as the in-store credit Tories it and it said invalid still have the emails that they sent me must b over 49 have done everything I can now I don't no what to do can I pls help me thank you for hearing me out

It was so tight I couldnt even get it hardly over my head..I sent the thing back on 6-24-17 thinking I would get some kind of acknowledge after it was received and didnt get anything..but I do still get emails to buy something else...I want my money back like I said i my letter I sent with the returned item..The order # is Ra-280629 and it was ordered on 5-31-17

Discount (code: 20WHEEL201): $-2.40
Subtotal: $9.60
Shipping: $4.95
Total: $14.55

This email is to confirm your order on 06/14/2017. Your order number is 290244 Due To Large Volume Of Orders Average Shipping Time Is Between 1-3 Weeks.

I have never received this order. Please send me an explanation why I have not received them.

Nancy Hamilton
1293 Pershing Dr.
Columbus, OH 43224

[protected]@aol.com

Ordered 30th April still not received 10th August! Have proof from post office they cannot verify delivery but they have marked it electronically delivered. Emailed rama repeatedly will not credit me as they are not insured for theft and PO say delivered so must becstollen.sent PO letter no change! Have no choice but 4 credit card company to refund. A complete waste of effort please di not use this company or any company you cannot speak to by phone

I placed an order for this item on July fifth. their ad said shipment would be in 12-24 hours. My credit card was charged on july fifth. today is August 8th and I have not yet received the product. I have contacted the company numerous times. on two occasions they replied my unit would be shipped in 2-5 business days. the third response was that it would be shipped in 5-10 business days. their last response was the item would be shipped as soon as they received it. The last two messages I sent I requested a refund or immediate shipment of the product.

Paid for IOS Flash Drive on May 4, 2017. Advised that delivery could take between 3-6 weeks. Waited and waited. Nothing happened. Contacted Customer relations where a series of exchanges of the "robot" type followed. After some days managed to get what I think was a "human" who advised that the problem was sent up to senior management. Nothing happened. Then advised that the product was sent by DHL and USPS (contrary to advertised strategy) and went to Eagle, Id. My address, clearly identified and communicated as part of the purchase procedure is in Sydney, Australia. I was told I could, if I wished, track down the product. I tried. In recent days I have been advised that Rama Deals is trying to contact their vendor. They ARE the vendor otherwise how might they have delivered the goods from their home office? I want a refund. That word does not seem to be part of their corporate language.

I purchased the high pressure power washer, july, 13, 2017 and still haven't received it. What happened to my order #60202?
please reply to this e-mail as soon as possible.

Thank you, francis ferrari

i'm very egar to try this power washer and hope you will resolve the issue. You advertise it as being the best on the market and I really want it. Please respond to this e-mail or refund my $24.94 back to my credit card ending in 6292.

Once again, thank you