Ramada
Reviews and Complaints

Ramada Hotel Management
Subject: Bed Bugs
August 19, 2019
Dear Management,
It is to formally lodge a complaint against your Ramada by Wyndham Anaheim Convention Center Hotel located at 2141 S Harbor Blvd, Anaheim, CA 92802 services being provided to Me and my family. We stayed in your hotel this month of August 17th in room #320. I can not express my disappointment, disgust, and concern from staying at this hotel.
Please know that I do not write letters of complaint, but in this instance I could not set aside the anguish of me & my family caused by the stay at your (above mentioned) Hotel . Upon our entry to the room, we noticed a strong unclean an unpleasant odor in our Room. (We left the room shortly after dropping off our luggage). We later arrived at our hotel past midnight. Disappointingly we woke up exhausted the morning of 8/18/19 to bed bug bites & bed bugs in room #320. It was baffling & disconcerting that there was evidence that these bugs have been existent in this room for some time.
My family and myself quickly did our best to examine ourselves and our belongings and followed by quickly removing ourselves and our belongings from this location. But not before requesting to speak with the Manager.
The Manager at this location stated she would formalize my complaint and I would receive a phone call within the week of 8/19/19 -8/23/19. Also I have included pictures with this e-mail to address the urgency in coming to a consensus and resolving this matter.
Respectfully,

Karla Celis
[protected]

I posted a complaint on August 13, 2019 and have not heard anything back in a week. How long does this process usually take? I would like to give Ramada/Wyndham a chance to resolve this issue, but at this point I'm thinking that a charge-back on my credit card would probably go faster. I am attaching photos of the original post that I submitted so that I don't have to re-type the complaint.

Thank you,
Jaycie Robinson

We stayed at Ramada Prague City Centre for 3 nights on 4-7 august 2019 .
We had 3 rooms for me, my wife and our 5 daughters (305, 306, 307) and we paid for that 32, 045.50 czk (about 1, 300 euro) for 3 nights.
Generally the hotel was nice, the staff were really good. But we had two events that made our staying very uncomfortable:
1. One of our rooms (305) was not air conditioned, the other (306) was working but not well. Only one (307) was working well. Although we ask the reception to fix it, nothing was done (we got one small fan ). So the three august nights we spent without a proper air-condition.
2. On the 5 to august night (at about 11 p.m), some drunk guy starts making Terrible noise near our rooms, shouting and knocking on all of the third flour walls, even on the on the elevator's doors. Actually he broke the elevator's door, which was not working for 3 days. After we talked to the reception, the local police arrived, but the guy steel stayed at the hotel. At 1.00 am he even tries to entered our daughters room, knocking and shouting at their door! .
Our daughters were terrified and could not even sleep for two nights ahead.
- Because of all that, we expect you to to consider any Compensation for our not enjoyable stay at RAMADA hotel.
- It is needless to say what is our feedback for our vacation at the Ramada hotel.
Thank you, Danny & Iris Haberman
+[protected]
[protected]@gmail.com

Hi,
My name is Nidhi narula and my wedding was on July 10 at Ramada, Dehradun. We were provided one complimentary room which was checked in by giving ID to the hotel staff. My stuff was kept in that room, later around midnight, we were asked to change that complimentary room and were given another one instead of it. However, we were again asked to provide the ID which we gave but this time it was under Mr Kush (our guest Id) because my parents were busy in wedding rituals. The stuff was shifted to that room but no one stayed in complimentary room.
Now, the issue is we were told that we checked in to two rooms, one was complimentary and another one by our guest. This certainly is not true, as we checked in one room where we only kept our stuff and later the room was shifted on request of hotel staff ( Mr Kalyan, assistant manager) was the person who knows that room was asked to change . Therefore, how can we be charged for the room which neither we or guest used. I asked hotel manager, Mr Ankur to show me the footage and get into this matter but it's not resolved yet.
I request you to kindly look into the matter as it is totally unjustified and after getting everything good at my wedding from Ramada, I am facing disappointment of this issue . Amount is only Rs 5000 approx but it's not about money it's about getting wrongly charged for not our fault and management is not able to justify it . Therefore, we are forced to accept this by the Ramada management.
I, have full rights to know about the fact and Ramada management is liable to provide me a reasonable answer for the issue raised .
I expect cooperation from Ramada higher management,

Thanking you,
Nidhi narula
Nidhi.[protected]@ymail.com

First when I got to the hotel. My room wasn't ready
Me and my girlfriend were put into a different room until the next morning. They told us to come down to the desk in the morning and they'll give us a new room. The morning came and the room still wasn't ready so I went to the front desk more than one time and told them that we were leaving out and that when the room is ready someone needs to give me a call so we can come and move our things.
I never received a call! I called the hotel after about 6 hours and they said ok yes your room is ready
So we get back to the hotel and I go to the desk to ask about my room and they say ohhh ok yes we're gonna set you up with your room and your things are back here behind the desk!
First of y'all their was a do not disturb sign on the door and specifically told them to call em so I can move my own things. So we get our belongings and go to our new room and we find out that we have multiple items missing. We complained to the manager of the hotel and the guy has not gotten back with me about anything and still had the nerve to make me pay for one of the nights! Please someone at the corporate level reach out to me

Dear executive
I want to complain about ramada Darjeeling.i had some issues when I stayed at ramada Darjeeling when I stayed there on June 7 th but I am getting very poor response from the staff of ramada Darjeeling.i want to talk to the responsible person.i had asked for a parcel of 4 sandwiches so that we can have it on our way from Darjeeling to silliguri.however each box contained just half a portion of bread instead of full sandwich.i reported the same to mr kapil Arora n he apologised for the same n told me that he would refund the money but has not done that inspite of my repeated reminders.Acorrding to mr kapil it was there mistake and I want to know why my money is not refunded
Please contact me on [protected]
Dr Dharam Chandrani

We were paying for swim pool n gym fee for the last two years @ annually Rs 24000+taxes / service. These services were since Ramada came into existence in Ajmer Rajasthan India.
All of a sudden the gym services were unilaterally stopped.
The swim services were not stopped.
Then they hiked the fees to Rs 30000+taxes / service .
I requested them to pay in two instalments but in vain.
No concessions were given to me as a veteran n International Weightlifter despite the written instructions by GOI. Manish stated he will not give any concession.
They stated that they want to discontinue gym services since my son is the only member.
We are club members too with membership # 276.
I requested them to allow payment in two instalments but refused by Manish.
This arrogant n ungentlemanly behaviour is highly unwarranted n the Wyndham Management must resolve the issue before I take it to consumers forum.
Request an early redressal that I be allowed to pay to pay the same fee in two instalments.
Also how can they change the fees twice in a year or so. The club membership expires on 31 October 19
My son's membership file is also pending for refund from AHMSPL as they had given two memberships.
Regards
Col Dr Rakesh Sharma

Pins my daughter almost stepped on. Which I will not even go into how dangerous that is because someone couldn't even sweep. We had to change our sheets. Mopped our own floor because the front desk clerk gave me a extra towel to make a pathway. When your front desk clerk is embarrassed something is wrong. Absolutely disgusting! I could go on but pictures are worth 1, 000 words. Owners would not make it right. The current reviews are so accurate and should be listened too. I dont even think anyone cares about how the guests and this hotel is running.

On 7/28/19 my husband and two teenage kids checked into this location. I (mom/wife) had planned the family vacation but was unable to attend due to a family emergency. I made the reservations through Expedia.com for a three night stay. My family checked in at 2:58 p.m on Sunday 7/28 and I did not have a chance to speak with my husband until later that evening around 10:00 p.m. to see how their first 1/2 day in Kittery, ME had been. When he described shopping and dining in Kittery he was upbeat, but when I questioned about the hotel accommodations, he hesitated. So I knew something was wrong, but he didn't want to tell me because of what I was dealing with back in NY. But I probed further and he told me that they had planned to check out in the morning and look for other accommodations but they didn't want to trouble me. But because this was pre-paid through Expedia.com (my first experience using this sort of reservation system), I told him I would contact Expedia immediately to see what our options were for getting the remainder of the pre-paid stay refunded. I didn't know what our options would be. When I contacted Expedia, they sent me an email to rate the hotel & experience with the Ramada/ Wyndham, so I did based on what my family had told me - I have sad faces to each question, used disgusting to describe the hotel, and indicated that my family would like to check out in the morning. So part of Expedia's resolution is to contact the hotel to see what the hotel is willing to do. I offered that my husband did not want another room, it was the facility in general that was dirty / smelled /and mold growing all over the ice machine / plus smoking in the eating area / pool filtration system not working - gobs of giant hairballs floating in the pool / location was directly next to a truckstop / just overall disgusting. So while I was on hold with Expedia, and they were talking with David the nighttime manager on the other line, David was able to read my Expedia review, and became outraged - and somehow Expedia conferenced me in and David was furious with me, demanding to know what my problem was, why we didn't like his hotel, he was an absolute maniac. He was hostile, threatening, out of control, in serious need of anger management, and now I am fearful for my family that is sleeping in the hotel at that moment and I am 7 hours away. When David saw that my family was going to check out in the morning, he demanded that I get my family out of the hotel immediately! He was screaming at me that if we think his place is disgusting - GET OUT NOW and you get all your money back! My experience with this man was horrible and I tried to talk him down, because I didn't know if there was a hotel available for my family at this time of night in Maine, and my kids were already asleep. He kept telling me get the hell out! I was scared. I hung up, quickly called Expedia back. The next agent I spoke with was able to see in their notes that the manager /David was hostile and quite upset / and had told us to get out immediately and we wouldn't get charged anything we would get a full refund. Expedia said they were calling him back - and I said - please get my Expedia review unposted. This guy is furious with me, my family is in his hotel! They got back on the line with him, then again with me, and Expedia confirmed that we wouldn't be charged a single cent but we needed to get out of the hotel. So I text my husband to see if he was ready to get the kids out of there - I told him that the manager was flipping out and that he was kicking us out - my husband immediately woke up the kids, starting packing and in the meantime I was able to reserve a room down the road at the Hampton Inn & Suites / Kittery, ME. I advised my husband to have all their cell phones on record when they checked out because I thought for sure David was going to harass my family so they did record the checkout. Fortunately David did not come to the front desk when my family checked out, but John could see him in the other room, visible agitated and pacing. But the desk clerk did apologize for the inconvenience and did reiterate that we would NOT BE CHARGED because we were living immediately as agreed - AND I HAVE THIS VIDEO RECORDED IF YOU WANT TO SEE IT! Unfortunately, by the next day - David and the Ramada /Wyndam Kittery, ME managerial team decided that we didn't deserve a full refund and he charged us for the night that he kicked us out! Needless to say, I drove to Maine the next day - yes - I drove to Maine because I was not going to stand for this! And I had 4 more conversations with Expedia, called the Kittery, ME Police Department and they advised me how to go about getting my full refund through Expedia. The officer also told me that he wasn't surprised at the experience I had with David / Ramada Kittery, ME, oh - and neither was the staff at our new hotel. Overall comments from Kittery residents as we discussed our experience multiple times is that they don't know who the Ramada name continues to be on this establishment. I would like a serious inquiry into what happened to us at your establishment. The internerary # from Expedia.com is [protected]. My name is Cheris Fox. My phone is [protected]. I do expect to be contacted by your corporation and I certainly want to thank you in advance for looking into this matter for me.

We were so disappointed with our recent 3 night stay that a bad review online simply isnt enough. If the Ramada chain is putting its name behind this location, your standards have seriously dropped. Our experience should have cost the equivalent to a hostel. So far below normal Ramada standards.

Pool and hot tub facilities: utterly disgusting. Dirt caked on the floor, lighting not working, hot tub timer jets not working so water not properly circulating and scum on top of water.
Room key had to be exchanged every day for a new one that worked.
Homeless diving in the dumpster 24/7. There was never a time we walked past the dumpster that there wasnt someone in it. Why isnt it locked to keep them away from your full parking lot (vehicle break ins are crimes of opportunity).
Room not cleaned every day.

We have been staying at the Ramada Encore Hotel, Newcastle since 2014. I have always used a Wyndham Rewards Card and our rooms have either been booked under the name of Hicks or Edmonds using the Member No: 162894849F.

After our last visit in 2018 I checked and none of our points had been sent to have our points balance updated.

I rang Wyndham Rewards regarding this and I was informed I needed to contact the hotel. This I did and I was passed onto a Manager who took all my details. These included the dates of our stay since 2014, our hotel receipts and my contact details. To date not one person has had the courtesy to ring, which is totally unacceptable and completed incompetent.

I have rang Wyndham Rewards again today who still confirmed the same. There are still points outstanding but I was informed they would not be able to add these now.

I spoke to the General Manager of the Ramada Encore Newcastle and explained the situation. I was hoping for help, not rudeness and attitude which is all she was able to offer. I also explained that I had confirmed out dates as these were recorded in my diary and her colleague had taken all the details so the relevant points could be applied to this membership number. Her answer was - well you will just have to find the information again. I have already done this and I am not digging out my old diaries in my loft when the Ramada Encore Newcastle already have it.

I must admit we have never had a problem during our stay and plan to visit later this year. However, I did notice the poor star rating this hotel gets because of poor service. I am not surprised if the ethos of the management is to show incompetence, no regard to customers and to offer no customer service.

Wyndham Rewards also gave me the telephone number of Ramada Customer Services, but this number did not work. What on earth is going on with Ramada now?

Can you inform me how many points will be added and when as this may help with out next visit. That is the idea of your rewards isn't it?

Please rind me urgently - [protected].