rca.com / Technicolor
Reviews and Complaints

Went to the brick this evening to buy a RCA 32'' LCD HD TV. Found what we thought was the perfect purchase. Paid for it and went home. When we got home we went to set it up and when we opened the box to set it up the screen had major scratches on it. We were only home 15 minutes when we discovered this. We called the saleman that sold it to us and he said bring it back and we will exchange it. Well this is when the fun began. When we get back we are told to go to customer service. We explained what happen and what we discovered. The so called manger said that we would have to contact RCA directly because it was not their problem. We stated that we were not leaving the store until we get an exchange. The lady behind the counter decides to call RCA. After an hour on the phone RCA said they would not honor the exchange and that we the customer would have to take to a repair depot and pay to get it fixed. This is good because at this point the tv was never even plugged in and now I have to pay because of damage done in shipping. The smart mouthed so called manager can to us a few times and indicated that he called the store manager and they may be able to override the system to give us an exchange. After about an hour (about 10 minutes he says) he comes back and tells us we need to take it to the depot and get it repaired. By now my wife and I are really upset that our friday night was wasted. We paid for this on our brick card and now we are having to pay more money. Being upset my wife asked for scissiors because she was never going to buy another thing at this place again. The so called manager went and got the scissors for her and the best thing was he cut up the card not my wife. We left the store and we left the tv sitting on the floor on my way out I told that so called manager he could keep it and eith use it for a paper weight or put it in his rec room. All he did was smirk as we left.
My wife and I have spent thousands of dollars at brick since last August to furnish the new home we moved into and then to be accused of the damage of the tv screen was our fault took the cake. Please be aware of this. Their Pledge is " our success is based on you satification" What a crock. We are out $653.00 but i was not taking that tv home I would rather pay the bill and let them know that we are not going to take this crap. And to top it off when i got home after this piece of work I decided to call RCA and guess what I speak to someone in ASIA. I wanted Thompsons Electronics in Mississauga and then whe I asked for the number they said they do not give out that number I would have to speak to them or USA> Man was not my night. What ever happened to our canadaian companies. BEWARE OF THE BRICK DO RESARCH BEFORE YOU BUY OR YOU WILL GET AND INSPECT TVS AND OTHER ELECTRONIC ITEMS BEFORE YOU LEAVE THE STOE.

Had a convegience problem in my RCA TV, called them and they sent a technichian out the didn't know what the problem was called another tech on the phone and after being on hold for 30 minutes told her that only a fuse and Diode ned to be replaced so we order them and they said 3 to 5 business day to be shipped, it tokks them 3 weeks to ship the parts and for the tehcnichain to come out again to install it and after they did they found out that they didn't know what they were doing so the technician ruined the whole TV and the board needs to be rebuilt as she burnt it and they I have to pay for it to be fixed, called their customer serivce and I was hung up on more than 5 different times, so improfeesional and rude customer service and they don't kno what they are doing.

Along with the rest of you I am just as disappointed. Hearing that HD was coming I was proactive and over paid for a RCA HDTV model 52W14 Projection Monitor. The HDTV was purchase in 2005 and like the rest of the compliants, when you go to turn on the TV the power light flashes several times but the TV does not come on. I even went to the point of disconnecting everything thinking it may reset itself but again nothing happened. So I go to the internet looking for solutions only to find numerous people having the same problem which tells me this is a manufactures defect. I would appreciate if anyone knows of a recall or class action suit that they would email me at the address below.

[protected]@yahoo.com

*Will never buy RCA Products Again!

The power supply card in the Television is faulty which means there is no picture or sound. (this is according to the repair shop)
The TV is under warranty, but is an exchange only repair.
I called RCA, set up a file and waited and waited. Their answer is to put a charge for $686.40 on my credit card plus $160.00 for shipping.

Only at that time will they send out a new TV. When I return the broken television they will credit my account for the $686.40.
I fail to put any credence in that statement. I had to pay the repair shop $75.00 just to diagnose the problem. I might just as well buy a new television, definitely not an RCA and just forget the whole warranty. Warranties from the producer of the products are just not a viable option.

the picture keeps going in and out, and when the picture goes out the light on the power button flashes

Bought an RCA 42' HDTV (model L42WD22) from Wal-Mart for $998 on March 15, 2008. Has a one-year warranty. It was used lightly, typically less than one hour/day. Screen started going dark in October. Electronics started to burn/smell in early November. Called RCA. They recommended a local (RCA certified) shop. TV could not be repaired - needed new display and electronics. RCA Thomson said they would replace.

RCA sent a refurbished unit in January 2009. Refurbished unit (installed by their certified shop) would not work. Local shop technicians could not repair the refurbished unit even with two weeks of RCA Thomson technical support. (Imagine a quality control process so flawed that they don't even turn the refurbished unit on before sending it out to the consumer!)

After many (ten or more phone calls to RCA with a promise from them each time to call me back in 3-5 days but which they never did). Now RCA wants to send a 2nd refurbished unit. They will not send a new unit and will not refund my money. The 2nd refurbished unit will be warrantied for 90 days - even though I have been without their TV now for over two months. Asked to speak to some level of management. They refused. Said I could write corporate at P.O. Box 671988m Marietta, GA.

This RCA Model apparently has either a serious design or manufacturing flaw. Fully expect 2nd refurbished unit to either not work or to fail quickly. But RCA Thomson simply wants to get past March 15 2009 when original warranty expires. Appears to be no reasonable/fair solution for the consumer for a flawed/faulty product with a $1000 price tag!

03/01/08 I purchased an RCA DVD recorder at Walmart#0861 + a 2 year service plan.
St# 0861 OP# [protected] TE# 94 TR# 02393
Model DRC8335 S/N:PA091H265A0121

10/5/08 it failed, I call PCP (Product Care Plans) they said their coverage began after RCA's warranty expired. On 10/5 Barbara (with RCA [protected] ) talked me through some reboot steps and determined the unit was defective and told me to take it to Eatrada Service to be repaired. I took it to Estrada on 10/6 and they only service TVs. I called RCA back, they said they would mail a return request for it in 1 to 2 weeks. I said that was not acceptable, they emailed one by 7:35 pm that day. I shipped the unit USPS on 10/7/08, RCA received the unit 1:12pm on 10/09/08. 10/10/08 RCA(Judy) could not provide the status of my unit. Judy's supervisor said I would receive my unit or a replacement in 14 to 21 days after they received my unit on 10/09/08. 21 days later I called and ask for my unit and supervisor Joe said although RCA received the unit on 10/09/08 they did not acknowledge the unit until 10/16/08. 22 days from 10/16/08; the 7th of Nov. I called for the status again. Joe once again made poor excuses about RCA's incompetence and said it would be another week. I called back one week later 11/14/08 and Joe said RCA was unable to fulfill any of the promises they made about replacing my unit and was passing the buck to RCA's Consumer Relations (CR) dept. (who only does business 8 to 5 Mon-Fri) to provide a refund check. I called RCA's CR dept. and even though RCA has had my unit for over a month they would refund nothing until they acknowledged receipt of my proof of purchase. On 11/20/08 they acknowledged receipt of my proof of purchase and promised a refund check in six to eight weeks. 1/27 more than nine weeks later, Joey with RCA said their incompetency continues, that they have been experiencing excessive returns on this DVD recorder and not to expect anything until Feb. 27th, another month. It has been 110 days since RCA received my unit. They know NOTHING about customer service. I want a full refund of my purchase plus shipping($193.07) and reimbursement for all of my time that they have wasted.

The RCA TV they quit carring after putting them on sale hd52 inch TV the problem is with all these TV's is the convergence is going out then the set will come and then turn off. The cost to fix them is half what they cost these TV's should have been recalled also it's funny the warranty is out when this happens even if you buy the extended warranty something should be done with Walmart and RCA as it looks as though they lowered the price to get rid of them tell me of any other 52 inch tv for less than $1000. 00 this confirms that it sounds to be to good it really is!

I purchased a VCR/DVD (mdel DRC8355) combo less than a year ago and I have returned the model 3 times due to the other models did not function properly. Each replacement that I received was as messed up as the initial. They have tech. support center in Manila, Philippines and they do not even know anything about the products. I called them umpteen times seeking assistance with setting up the model and other issues; I always receive the same response, "Could you hold sir while I check on this issue?" What does it profit a consumer to call quasi-tech. support individuals that have to search the internet to troubleshoot product issues. It is a literal shame for an American company as established a Thompson/RCA to hae such shoody business practices. They hire Philippino citizens paying them a fraction of their American counterparts and they are not even properly trained to troubleshoot tech. issues. Their products are substandard. They sent me one return with a universal remote; which means they intentionally went into the box of the replacement unit and took out the remote that comes with my unit and sent me a universal. This is shoddy and unacceptable for any company. I have always loved RCA products; however, as of now, I would not recommend to my worst enemy to purchase anything from this disgusting company. It is obvious that Thompson is all about money and they care nothing about customer satisfaction. I returned a unit recently and it allegedly arrived there on NOV. 3; upon calling, I was told that the unit is not in stock. As a result, I was given a # to consumer relations and the agent informed me that the product is in stock and that i need to wait 9 more days. It arrive their on the 3rd of Nov. and they have not sent a replacement as of yet. He told me that the product is in stock which means the other one told me a blatant lie. In fact, I don not even believe that he even looked up my account. This is another example of this company's shoddy business practices. It makes on wonder, does this company and its employees have any integrity. I purchased the unit to record fro VHS to DVDs and vice versa; however, this disgusting unit barely wants to play DVDs. Result, I am disgusted, mad as hell, and highly displeased. I am 39 yrs. amd I have experienced much in my days but I have never had a negative experience with any other company like this one.

I purchased a RCA 32" Flat Panel TV from walmart on May 24, 2008. On Nov 8, 2008 I was watching the telvision when all of a sudden the tv just went completely blank. I tried powering the tv on with the remote and then by the tv itself, the tv will not power on. I then tried differen electrical outlets just to be certain. I called RCA right away. I was told that my tv warrranty was 1yr parts and labor with carry-in only. No replacement or refund was available. After making serval calls to RCA because I was very upset and angry that a five month old tv would even need a repair I felt that I had brought a crap product. I took the tv into RTA sercive center and the service repair guy stated that a letter had been issued by Thomson/RCA Incorpated that "No" RCA tv 32" and smaller would be repairable that it would be a replacement item "ONLY" After the RTA repair guy contacted RCA they said that parts are now available ant that the tv would not be replacable. RTA service repair guy also stated that they have not touched a RCA TV for repairs in over 2 years and that the current policy for this make and model tv was still posted on their(RCA/Thompson Inc.) website and that no other letter had been issued to his Serive Center stating that this policy have changed and when it took affect with the 32 inc RCA TVs. I was then contacted by the service repair guy after dropping off my tv that RCA will only cover parts, and labor chargers would be my(the customers)responsibility. The practice and product satisifaciton is so poor. A product that RCA/Thompson Inc stands by and supports can not immeditaly and apporiatley address and solve the issue of a problem that confirms it is a product, manufacting issue. I spent over $500 for this tv and I sure as well didn't purchase a $500 tv to last only 5months. This is literally throwing money out of a window. Now anyone that may work for either company how would you feel if you spent your hard earned money on a product that a company who manfactures, sell and promote these this item. It is evident by the numerous complanints on diffrenet web sites and the BBB that the problem is with the companys manufacturing of these RCA tvs. I will do everything in my power to voice this issue and the numerous misleading infomation that I'v recieved when contacting RCA repersentaitives and Thompson Inc with no resolution to this problem and no answers. I am told that I must pay $150 per hour labor of the TV to RTA for the rapair for a tv that is not even 6 months old. To me, my tv is considerd brand new.

I bought a RCA TV for my mother who is 86 and needed a replacement set since her old one past one.
After about 4 months it went dead with a big snap and pop and a blank screen. I have tried to work with the so called warranty claims center. After months of complaining, open a complaint with the BBB.
I get a pre-paid return label to return defective TV. As per agreement, after they get her TV back, they would send out a replacement unit. Now months later, they have her TV. I called today to see what is going on. They want me to pay labor and cost to return the TV back to us. I feel this is BS since they wouldn't OK local repair and said since I have gone through so much, they would send a replacement unit out as soon as I repackage the defective TV and send it back. Now they are holding our TV for cost as much as a new one. I could go back to Wal Mart and buy another set. This is Nuts...

I know I'm not the first person who has had a problem with RCA / Thompson Inc. They keep passing the buck. I Feel they should stand behind there products or stop selling them. There is no warranty here, as far as I'm concerned. If I had bought a warranty from Wal Mart, I was told it only work after the manufacturer warranty expires. So, I guess you have to wait a year on that. Its a shame they get away with giving everybody the run around. I have spent well over the cost of a replacement set since I'm a over the road driver and not home much, so My mother rented a TV set till I got home, or until a replacement set was sent out as promised. I wont ever buy a RCA / Thompson product again.

Bought RCA DTV converter in May, from wal-mart. two weeks age the off-on button of tv and volume stopped working, 2 days later the whole unit drop dead.
because it passed 90 days, wal-mart refuse make exchange, so I contact RCA, ewo weeks passed I did not get answer. Soooo, I went back to RCA went through the same procedure, few minutes ago, guess what, it flashed " error", after I click submitt. I submitt three times and did not go through.
the tv I am still watching for past 21 yrs. even though the converter only cost me $10.00, I expect it works as long as my tv works.
anyone out there do your home work and take my experience into consideration.

I purchased a television model # 20F524T, in April 2008. In August 2008 the television began turn on and off, all on its own, every 9 seconds. I emailed the company, who told me to call the customer service line and provided the number for me. I called.
I found their phone menu options to be quite confusing. I picked the option for repairs and troubleshooting. This is the wrong choice. All I heard was a recorded message telling me how to find a copy of the manual on the internet and then it disconnected me. I sent the company another email and I was told, once again, to call the 800 number but to be very careful about the selection I made. I tried again and I, for obvious reasons, did not choose the troubleshooting and repair, this time I picked the "questions about" option and got a live person. They told me nothing could be done about my complaint until I faxed in my bill of sale. Once I faxed that in I would have to wait three days for a resolution specialist to call me. I faxed it in and four days later I got a phone call from their resolution specialist. I was told that my warrenty had expired, it's only good for 90 days, and that I would have to pay them $79 plus tax and they would send out a replacement tv. Are they kidding me! I have only had this tv for four months and they want me to spend more money on another one of their products. I asked this "specialist" to speak with her manager about this fee, since I don't think they should be asking consumers who've had one of their products for four months to spend more money. She told me it didn't matter who she or I spoke with, the company adhere's to their warranty only. If I want this tv replaced it will have to send it to them, pay them another $80 plus dollars. I'm not spending any more money on a company who stands behind their products for 90 days only, who expect comsumers to spend more money on their product and who obviously have no concern for customers.

I purchased the RCA DVD recorder and VHS combo from Walmart in Fort Wright, Kentucky as a family gift in December of 2006. We didn't use it much because it was hard to configure correctly and get it to perform the function you wanted. Once my son started using the dvd recorder function, it only worked about a month.
The RCA brand used to stand for quality, but this device has many complaints on the Internet. The warranty is up and I didn't save the receipt or the box since we had it over a year. However, I can't throw it away without letting someone know how disappointing it is to purchase something like that and feel like you're just putting more trash in a landfill. I think much less of Walmart as a company and will, of course, never purchase anything with the RCA name again. A brand that my family was satisfied with as a child, my children will think of as junk. While the Toshiba, Hitachi and Sony products will be the ones they trust.

My RCA Pearl 1GB MP3 Player with FM Radio is acting up i just bought it 2 months ago.When iturn it on all it says on the screen is "PEARL" and it stays stuck that way . i tryed changing battiers and that does'nt work. Im puzzled. Help. thank you

I purchased an RCA model DRC8335 VCR/DVD unit at Wal-Mart on 12/21/2007 as a gift. It quit working in June of 2008 with both a cassette and a DVD stuck inside. We attempted the troubleshooting steps outlined in the user manual with no luck. This unit has a one year warranty, so the next step was to call the RCA/Thomson customer care number on 6/19/2008. I’m not sure what country I was talking to, but communication was a struggle. Everything needed to be repeated a number of times and often spelled-out before it was understood. After being put on hold several times, and overcoming the communication gap, I was given a service request number and instructed to mail the unit to El Paso Texas. A replacement unit would be shipped back within 7-10 days I was told. We shipped the unit out on 6/23/2008 and tracking confirmed arrival on 6/272008. Over three weeks later we still hadn’t seen or heard anything regarding our replacement, so I called RCA/Thomson customer care again. Of course we went through all of the communication and please-hold issues again, only this time I was told our case had been made inactive. No reason was known or given for this, they simply opened another case number and I was told a replacement unit would be shipped back within 7-10 days. Over two weeks later we still hadn’t seen or heard anything regarding our replacement, so I called RCA/Thomson customer care again on 8/7/2008. This time I was told they didn’t have any units in stock to ship and furthermore they had no idea when they would have a unit to ship. The customer care person told me to call back again in 10 days, maybe they would know something then. Incredible!
I have very little hope of ever seeing this unit again, and frankly, that would be just fine with me. I will never have another RCA/Thomson product in my home as long as I live. After this, that brand name just makes me cringe.
On the bright side, I have enjoyed many hours of re-telling the story of the rotten customer care provided by RCA/Thomson to friends and acquaintances. Priceless!

I purchased a RCA TV, Model 20F424T, on Feb, 2008 by July 2008 it just stopped working, the power won't come on. I called the toll free number @ RCA; I was told that they would replace the unit for an exchange fee of $74.00. This is half of the original purchase price of $149.96 plus tax. I did not get resolution via RCA/Thomson Inc. customer service center or email. They were of no help. I strongly advice everyone - don't ever, ever buy an RCA product. RCA is Terrible! They need to recall this product.

Rca/Thompson is ripping people off that bought the Model #DRC8335. We bought it and it didn't work and they sent another one (Which we paid shipping for) and it didn't work. Now they say their system is down and they can't send another one for a while. They can't even say when they will send one. And my warranty will go out soon. We are out the money because they won't give us our money back. I will not buy another thing from RCA or Thompson. Their customer service is terrible. The man I talked to was trying to find something I did wrong. Trying to put me on the defensive. I didn't go for that. I hope they were taping him.

I had purchased a LCD HDTV..after 4 or 5 months, it would no longer complete the channel search. First e-mail..no response. 2nd...said call customer service. Eventually get tv to someone to fix it. They requested rca contact them. When I told rca this, they asked for the phone # (which they had previously given me)...so at this point they might have called... I didn't have it available...then they then said that they could not call out...only accept calls...if that was true...whay ask for phone #? Now I have to get the business repiring the tv to call them. I will Never purchase anything RCA again...and also will not purchase anything from a businnes that owns rca, or is owend by them. They have no conecept of the word SERVICE. THey should learn an important peice of info...a disatisfied custmer tells 10 times as many people of the experience than a satisified customer.