rca.com / Technicolor’s earns a 2.9-star rating from 70 reviews, showing that the majority of electronics consumers are somewhat satisfied with their products.
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I purchased the RCA Audio System RS2058 from newegg.com on 6/24/007, It arrived July 1, 2007. The unit would only play a few seconds of a cd before it jumped to then next cd. In single play mode, it would only play a few seconds before ending. In "random" mode it would play on a few seconds before jumping to another track. I emailed RCA support about its mal-functioning on 7/5/2007. RCA returned the email and had me call an 800 number and also per page 29 of the manual explaining the warranty, I took it to a authorized repair center in Houston, TX, where it sat till Jan 2, 2008 unrepaired. RCA changed the warranty after the fact to mail in repairs only, so I paid to mail it to Venture Electronics, their case #US002404w. In February 2008 they sent me a single cd player as a replacement (value $60) for my 5 cd changer (value $178). This was unacceptable and on Feb 29, they sent me a UPS label to return the single player unit(1ZR188379072309533). Venturer called March 30 and asked me to call them. I returned their phone on March 31 and was sent to voice mail. I called twice weekly till April 3 when I attempted to contact AudioVox (who has taken over RCA/Thomson Electronics), and they referred me back to Venturer Electronics. I have been promised multiple times my unit will "ship the next Friday" but so far it has not.
I literally had this unit for 1 week and have now spent more than one year trying to get it repaired.
The complaint has been investigated and resolved to the customer’s satisfaction.
so much to complain about
The new RCA Opal model 4204 friggin sucks!
Where do I start? First, let's talk about the FM radio. On my past mp3 players, I could receive at least partial signal of all the stations from Cincinnatii when I live clear up in Winchester. With this foolish insult of an mp3 player, I could only pick up local radio stations! It wouldn't even attempt to pick up radio stations from the city! WTF?
Secondly, the shuffle mode sucks a lot of ###. Who wants to hear the same stinking shuffle order for years without end and no change or reverse in the order whatsoever? Not me. I was failed this same way from a My Musix mp3 player, but I once before purchased an RCA Lyra and it did not have this problem! This is an outrage! How could a brand name fail me whenever a former member of the series was actually acceptable? I don't know, but this was a huge disappointment. Shuffle mode, by definition, means a totally random order where any given song could come at any given time. It's not that hard to make it perform better, because every computer's media player does it without problem. Why does RCA even call it random when it's fixed to play the same songs all the time!? I don't know, but people should boycott all the products from RCA because they'd get more value buying an ipod shuffle that is minus a screen!
Thirdly, the material making up the mp3 player is a worthless piece of s%@t that is literally only good for less than a day of use. I was already disappointed by the crappy shuffle capacity of the mp3 player, and to top it all I charged it up with the USB cord of the mp3 player, and the computer said that "your device may not work properly." Like hell it wouldn't! I tried accessing back to the music, there was text that displayed "Please wait" that lasted for thirty minutes. Forget about it. It's gone to hell where it belongs and I'm not going to prey for it to come back to life. The funny thing is, two of my brothers got RCA Lyras and they both broke after five months or less of regular use! What is used to make these mp3 players, are they made out of recycled materials!? I don't know, but with the modern technology of the screen, they should have at least made it a little more durable. What were they thinking, spending so much of their money making a pretty and brilliant screen but not even good for twenty four hours of use!? On Christmas my thirteenth birthday I bought a boombox from RCA that is also broke now, that I did nothing to! They need to learn how to do their job and create stronger products or they're just going to have to file for bankrupts and be long forgotten through the Sony and Sand Disk brand's take over!
Going fourth, the customer service for RCA sucks horribly. One guy complained my similar problem with a past member of the RCA revolution, the Lyra Jukebox, which had a random mode that was considered inferior to other brands. Audiviox had an upgrade all ready for this guy to help fix the problem. So I had some hope that the same action would be done for me. I posted my question, and some jerk emailed me saying "There's nothing we can do about a bad random mode. There will be no upgrade for this. I'm sorry for any inconvenience." I can't type what I would have liked to have done to that numb-skull because people would probably think I'm a psychotic maniac and a beater, but I'll keep those fantasies to myself and worry about how there's so much not to do and all day not to do it in.
Thanks you RCA, for ruining my trust on mp3 players. Now I realize that there isn't any good mp3 players out there that would fit my needs, because if all of the other ones are like that piece of crap, then I'm folding back to the past generations of CD players. I'm done purchasing any mp3 players, anywhere. I was lucky that these flaws came to my notice early, because I was able to send the damn thing back to Wal-mart for a refund. When they asked me if I would like a replacement, I rolled my eyes and asked "Are you kidding? I'm not buying anything from RCA!"
just buy an ipod never had a problem oh yeah r.c.a =recycled computer accessories
Hmmm, guess you didn't have it long enough to notice the battery problems. One charge, it's all they're good for. This is my second and last one.
Its not bad @ all IMO. It was a ### to begin with I will admit, but after I've worked it out its good now ( I HOPE =])
stay away!
RCA 42" LCD HDTV
Model: L42WD22
Purchased on 06/10/2007 at Wal-Mart
One-year carry-in warranty
11/07/2007: The sound failed on 5-month old TV. I called RCA Tech Support and was advised to take the TV, along with the sales receipt, to the nearest warranty repair center which entailed an 80-mile round-trip.
11/20/2007: Having been without a TV for 2 weeks, I called warranty repair center to check status. I was told that a circuit board had been ordered from RCA.
12/04/2007: I again called warranty repair center and was informed that the delivery estimate for the board from RCA was mid-January, 2008. I called RCA Tech Support and was informed that they could not help me and that I would have to call Customer Service, which had already closed for the day.
12/05/2007: Called RCA Customer Service and was assured that they would either locate a replacement board or generate another resolution to the problem within 3-5 business days.
12/11/2007: Called RCA Customer Service and was informed that RCA was unable to locate the circuit board needed to repair my TV. I was requested to fax a copy of my sales receipt, which I did within 2 hours of that conversation.
12/17/2007: Called RCA Customer Service and was informed that they were going to replace my TV, but currently had no similar models in their warehouse. They expected to receive needed replacement TV within a week.
12/21/2007: Called RCA Customer Service and was informed that they were waiting for warranty repair center to provide them with a copy of the Work Order. They said that they had requested it on 12/20/2007.
Called warranty repair center and talked to manager. He said that he had had no communication with RCA since being informed about the part delay on 12/02/2007.
Called RCA Customer Service again and gave them the phone number for warranty repair center and manager's name. They assured me that they would contact him "today" and request the needed paperwork. They then said that I'd be hearing from them "sometime next week".
12/27/2007: Called RCA Customer Service and was informed that all necessary arrangements had been made to replace my TV except that they still did not have the correct model available
12/31/2007: Called RCA Customer Service and asked to speak to a supervisor. They offered me a 50" DLP rear projection TV.
I took the model number given me and did some online research, then went to Wal-Mart and looked over the RCA 50" Rear Projection TV that was on display there. I learned that the 50" DLP would be physically too large for the area I have available. Also, both my wife and I considered the picture quality to be below that of the LCD TVs.
Called RCA Customer Service, asked for a supervisor and declined the 50" TV, stating my reasons. I was informed me that my only two choices were to take the 50" or wait two or more weeks for a 42" LCD to become available. I told her Wal-Mart still had three 42" LCDs, same model number as mine, available on the floor and asked if she could send me a voucher to purchase one of those. Was told that would not be possible.
01/04/2008: Called RCA Customer Service. They again offered me the 50" DLP and when I again refused, was told that they should have an LCD available within a week.
01/07/2008: Called RCA Customer Service. Was informed that they still had no replacement TV available and had decided to refund my money, but were waiting for a copy of the Work Order from warranty repair center in order to process my refund check. I reminded them of our phone conversations on 12/21/2007 concerning warranty repair center and the Work Order. I again gave them the name and phone number of the manager at warranty repair center. They said a "resolution specialist" would be calling me within 24 to 48 hours.
01/08/2008: Called warranty repair center. They had never received any request for Work Order information from RCA.
Called RCA Customer Service. They stated that they would contact warranty repair center "today" and that I would be hearing from the resolution specialist soon.
01/09/2008: RCA Customer Service called and informed me that warranty repair center had received the circuit board necessary to repair my TV. I told them that I no longer wanted an RCA television in my house and was informed that I could still receive a refund check instead of accepting the repaired television, but it would take 6 to 8 weeks after RCA received my television from the repair center.
01/14/2008: RCA Customer Service called to confirm my address, phone number and the refund amount.
01/18/2008: A transportation company called from to make arrangements to pick up my TV. I referred them to warranty repair center.
01/31/2008: Called RCA Customer Service who confirmed that the TV had been picked up from warranty repair center and was in transit. Was informed that the Refund Department had my information and that I could expect the check 6 to 8 weeks from 01/22/2008.
03/04/2008: Received refund check from RCA.
It took RCA 4 months to resolve this situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes .I agree ..I just bought a RCA 60 inch Led TV at Sears .. The warranty was just up on it ..it was made in Feb of 2014 ..I bought it August of 2014.. And now it's dead...a month after the warranty..nice..the picture on it..had colors running into each other.. Like the 70s .. Was told that it was the main board..and it would cost me more to fix than what it's worth... So .. what are they doing ?making throw away TVs .. You buy one ..then you throw it away after a year.. Damn...what's up with that..where's quality control? They don't have any in China ..I forgot..
We have a 42inch RCA lcd tv about 3 yrs old. We have sound but no picture, it is black. I can listen to music channel and listen to the shows but not see anything...lol...Any suggestion
I purchased a RCA L32HD31 and I hardly watched it being alone . Well it was less than 18 months old went completely dead took to repair shop needs a new converter can't get the part I was told . Called RCA support was told to fax copy of the sales slip then i would have to ship TV back to them in Ohio.And I would probably get 20 to 25 % of what I paid for the TV back. I told the repair man junk the TV as I am recovering from cancer and do not drive or have family who does. So if we all get together and fight RCA hopefully we all will get what we deserve our money back I will never but another RCA TV. OH by the way there are no parts for RCA in the USA I was told. lets all get together fight this my e mail is bettesboob12001@yahoo.com I am writing to the lady above too join me
ANYONE who has purchased a RCA L46WD22 46" Television and has had a the main PCB fail, part #274704, please contact me. My RCA is completely dead after a short 2 years. There is a known problem with this model. RCA no longer manufactures the part, and I was told by their customer service department that since it was out of warrenty, that its "no longer their problem" I am hoping to find enough people who have experienced the failure of their television and the unbelievable, terrible customer service from RCA, to force RCA to do something/anything to resolve this problem. Katherine1259@yahoo.com
PROBLEM:
RCA L46WD22 ... while watching the TV all of the sudden it went black and says UNUSUABLE SIGNAL on all of my analog channels (we have basic cable, NOT HD/digital cable). I have upper channels that are digital and for some reason they are watchable. The RCA Tech Support line guy (from the few sentences I did understand) said to unplug it and waited a few minutes & he told me to plug it back in. Well, I did and now I still have the trouble but NOW there is also something jacked up with the volume. I can see the digital channels but to hear it they all have to be on FULL volume and it still sounds half-muted and crackles like blown car speakers, then the sound fades off totally.
MY FIX:
Upon removing the back and base and then the metal cover towards the TOP, about 2 inches behide where the coax plugs in is a TINY fuse labeles F...it is 1/2 amp and needed to be 3/4 amp...fuse BAD! I searched for the item # F1455CT-ND (new 3/4 amp fuse with G printed on it...don't faint when you see it...it is only about 1/4 the size of a match head) and bought it from www.digikey.com for a whole $2.85 including shipping. It arrived in about 2-3 days. Hubby bought a fine SILVER SOLDER and a $20 solder gun @ HomeDepot.
We placed the new G fuse right on top of the old, dead F fuse and with the use of a magnifying glass we barely touched both ends with the solder and reassembled all we'd disassembled. Hooked Coax and power back up and BADDA BOOM...we have sound and the analog channels back. For us, there was NO other option. NO ONE here in SE KS will touch this TV. Feel free to E-mail me with any questions if ya need. jbs_fanci@yahoo.com GOOD LUCK!
It was a cool december morning, in 2005. I finally decided to make the leap, not marriage...but to be apart of the HD nation. I went out to my local electronics store (name will be spared so they dont sue me) to purchase the most recommended tv available. I bought a 50 inch HD DLP (HD50LPW175). The brand was RCA. If I knew this website exsisted, we would not be reading this blog, commment or whaterever you want to call this. Now just my luck, the P.O.S. goes out. I assumed it was the bulb but I was advised that if the bulb goes out there would be no picture. I had picture and the tech only said it is somethign worse. The advised me I needed to Photo light Generator. Long story short since I did not buy the extended warranty plan, I am screwed. The part I need, does not exsist. I get the run around from RCA and they tell me there is no ETA on when the part is available. They tell me it could take up to a year to get the part. The retailer is no help, come to find out they do not even carry that brand anyway. Now I am stuck with a TV that doesnt work and cannot fix. Well I was also advised by another repair shop that RCA tvs are the most expensive to repair. And today a repair shop advised me I can wait 2 months until black friday and buy another tv... DONT BUY RCA... AND ALWAYS GET WARRANTY FOR AS LONG AS THEY CAN GIVE YOU... well I have to go now.. I have to get my old tv from college that still works great. The Irony of that is, it is RCA as well. Guess that will go soon too.
I bought a RCA Model L32Wd22 I had this television set for only 1year and 2 weeks. Two weeks past warranty. Can't get part for tv call support 3 different times and just got around. I ask them to send part for tv, said they couldn't do that. This support call center is in Manilla. Wanted me to send the tv and pay for shipping it plus want another 189.00 for exchange, of course they wanted my Visa #. I told them I may not be the swiftest bird in the cage but not the slowest. Never got anywhere with them so bought another tv. I will never never ever buy another RCA product. Blythe
I have the same problem starting Feb 08. It is Sept 11, 08 and I am still trying to resolve this. I will never buy any RCA products ever again. Their customer service is the worst I have ever experienced.
I'm in the same boat. I'm glad to hear you didn't get the DLP. I have that television and here's my story:
I live in Wisconsin. Packer land. This was the last year of our hero Brett Favre. My television dies on January 3rd just before the playoffs with the Packers in there. The WHOLE reason I bought an HD TV.
They diagnose over the phone it's a lamp and say they will have me send the old one back and once they get it I will get the new one in 7 business days. I overnighted it thinking by some miracle I'd get it back by the super bowl.
I received the replacement lamp the last week of February.
Received the lamp - it wasn't the problem. They told me to take it to my warranty repair guy. So I did.
It's now 2 days before June and my television has been dead since January 3rd.
I called them today and was given a major run around to speak wtih someone who could work with me. I had some call center across seas with some dude saying his name was Steve when I knew good and well it wasn't - it was probably Jihad or something.
Either way - I demanded to speak wtih a manager which supposedly will be calling me tomorrow... we'll see. I'm livid.
don't buy an rca television
We bought this TV from target in Jan 07. By Nov. 07 it quit working. We called RCA and were told someone would get back with us in 24-48 hours. It never happened. I called them instead. I was told it was going to take 8 weeks to replace the part needed. I said this was unacceptable, the TV is less than a year old. After much yelling and spending time on hold they finally ended up replacing the TV in Jan 08. Yes 2 1/2 months later. It is now March 08 and the replacement TV is now not working. I called once again only to be told I would be contacted in 24-48 hours, was I? NOPE. I once again jumped on the phone. This time I was told my TV was no longer under warranty. I had to yell at them to get them to understand that this TV was just replaced 8 weeks ago. They finally understood that it was still under warranty and the lamp (after 8 weeks) needed replaced. I was then told they don’t replace those after 90 days. ITS ONLY MARCH, IT HASNT BEEN 90 DAYS YET. After 40 more minutes on hold I was told to ship the lamp back and they would ship me a new one upon receiving the defective one. I am supposed to pay for S&H to ship a defective lamp back to RCA... Absolutely not. So I was then told we will ship you a prepaid shipping label that you can use to send it to us. 11 days later... no shipping label. Another call to RCA. Oh, the shipping label hasn’t been shipped yet. I will arrange for FedEx to pick up the defective lamp on Friday. Once we receive the defective lamp we will send you a new one in 7-10 days. So I get to wait to see if a new one even shows up after sending them the old one? After no one will return my phone calls? It is a good thing we got the Target extended warranty as well. Do NOT BUY RCA ... You will regret it. We are still without a TV. A manager is supposed to be getting back with me. I will believe it when I see it.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality, poor customer service
I purchased this RCA (24V511T) television not quite a year and a half ago and I am already having issues with the picture. The picture has little narrow black horizontal lines at the bottom and the top. Every other experience I've had with this was followed with the picture dying completely. I e-mailed RCA to complain about this and they responded with...
Read full review of rca.com / Technicolor and 14 commentsdon't count on rca!
RCA 32"TV bought at Walmart, Denham Springs, Louisiana
Bought the TV for my father, who is legally blind and has Alzheimer's. He mainly listens to the news on TV. Sound went out after 6 months. RCA/Thompson will not do anything because my BLIND father - with Alzheimer's - cannot produce the receipt. He misplaced it. RCA looked up the TV by the serial #, and verified it was sold in Dec 06, thereby making it still under warranty. But they won't authorize the service dealer to do anything because of the lost receipt. Mind you, DEC 2006 is stamped on the back on the TV with the serial number! Walmart will not take the TV back -- guess why? Because of the lost receipt.
IF YOU ARE OLD AND HANDICAPPED, DON'T COUNT ON RCA OR WALMART TO DO ANYTHING EXCEPT SELL YOU A FAULTY TV!
RCA and Wal Mart -- what a pair. Absolutely the worst customer service I have ever experienced. RCA admitted that these TV's were no good. They told me that they were not reapirable. Yet they continue to give me grief about replacing a TV that lasted 99 days. Thier customer service reps are a joke. I have been dealing with these people for almost 9 weeks. I still don't have my replacement TV. In fact I probably will never see it. I have furnished them with everything they have requested more than once. They can't cordinate anything.. They loose or at least say they never received anything you send them. I even sent copys of everything they requested UPS overnight and they signed for the package. Guess what, they say they never received it. Wal Mart is no better. I have spoken with the local store manager and I also contacted the corporate customer service rep in Bentonville. They were very attentive and seemed very sincere at helping with my problem. So concerned in fact, that they never bothered to return my call as promised. They could do thier customers a favor and refuse to sell any products made by RCA or Thompson Inc.
We bought an RCA 32" Television 3/29/06. August 06' it went out, stopped working. Full warranty is only 3 months. They wanted us to drive for 6 hrs to a repair center. After numerous, pestering, phone calls they finally agreed to send us a new one. And sent us a shipping label to send back the old one. We received the new one 12/22/06.
7/7/07 New replacement TV goes out. Same thing as first one. RCA is a piece of Junk. Got off of the phone today asking for a refund this time. They won't refund money, the wanted to release me from my warranty and have me drive the 6 hrs to have it repaired at my expense. I explained that this was not an option and this was not my problem that they make inferior products. They agreed to send me another one. What kind of company can stay in business with products that last only several months. Especially high ticket items. Imagine if they made cars.
defective tv, poor after sales service!
I purchased a RCA TV 32 inch screen for over $600. dollars. I purchased this TV in 2002. It broke last year in March. I contacted RCA for help and no one responded to my email. I then took the TV to get it fixed. Now it is broken again. I called RCA this time. Their response to me was defensive and their attitude was this is my problem. I explained to...
Read full review of rca.com / Technicolor and 23 commentsterrible customer service!
I purchased an MP3 player for my son for Christmas 2006. It was a model H100. Before New Years Day it had froze up and we couldn't get it to work. I called their tech support at the number listed on the instruction manual in the box, which incidentally had been changed. I guess they're to busy addressing consumer complaints to rewrite their manual. They informed me that I would have to ship it to their exchange center at my own cost and once they received it they would mail a replacement out within 4-6 business days. It was January the 19th before we received the replacement. But wait, that's only the start. 12 days and 3 uses later of the new model H106- it froze up as well. The new and improved model had a great added feature though. When it freezes up it also hums and ticks like a homemade bomb from a Rambo movie. Now that's top of the line merchandise worth every penny of the $139.00 plus tax paid for it.
I contacted their tech support center again. Still the wrong number on the instruction manual. They tell me that if I ship this faulty equipment back again they'll send me another one. Well, I explained to them that I'm in the process of moving and don't really know where to have them ship it. They told me that if I give them a credit card number that they'll ship the new one right away and refund my card as soon as they receive the faulty unit. I told them that they were crazy. I've already paid for their less than PERFECT unit once and I won't pay again. They did offer to send me a shipping label so I wouldn't have to pay the postage but it would take 4-6 business days for me to receive the label. Guess their labels aren't any better than their MP3 players! I expressed my thoughts and feelings on the way that they handle business and I plan to file a complaint with their customer service department as soon as I can get someone to actually answer the phone there. Guess they're busy rewriting their instruction manuals. Hope they can spell better than they can manufacture MP3 players. Gotta laugh!
Thank you for letting me vent and tell the rest of the consumers out there what to watch out for. I run a hotel and we do whatever it takes to make any unhappy guests satisfied. It's a shame that everyone can't take their consumers needs as seriously.
I used to service TVs. RCA is worst design ever. Power supplies quit and cant be fixed, RCA would not help me as they didn't know what to do and these are 'Engineers' who designed them. When Id get parts, ordered 3 as 2 were always bad. RCA should go out of business and I recommend Sony or Toshiba instead. RCA will NOT honor warrenty-period.
You cannto talk to anyone in the states only in the phillipines. This is a rip off company. I have been trying since January, 6 months to get a $198.00 refund and all I get is runaround about changing the system and will send a check in a few weeks. How long does it take to write a check? In the Phillipines it takes at least 3 months.
i also bought a new tv in less yhan 2 months screen goes bad customer service is in phillipines repeat over and over they have my tv for 2 months now we are waiting for abroken tv that can be refurbished and sent to me they dont have a clue when that could be .prob never since all of these peoples tvs are sitting in a repair shop being told same thing there not sending these tvs back to them from repair shops i told them i bought a new tv i want a new tv they repeat the same sob story they are giving all of us they are in the plillipines jut to repeat same story and not give out any info i need someone to contact about this .
I so regret buying an MP3 from RCA! they suck like no other product.. my mp3 lost all the words the next day and i tried to contact customer service but all i get is a stupid machine to talk to and no one is fixing my problem [censored]! i spent all my money on this stupid mp3 and now it has problems on its own and the company doesn't even try to help fix it but avoid us! WHAT THE HELL... RCA products SUCK.. they should go out of business if they dont give a ### about other peoples problems with there products! im so mad
P.S. pardon my language.. its just that im so fed up with this BS
Horrible Customer service did not want me to talk to the supervisor
?
I really still need to because this person NATALIE DID NOT UNDERSTAND ENGLISH AND KEPT REPEATING HERSELF
very frustrating
I have a TV that need to be taken care of and I cant through to the people who can fix it.
:(
We purchased a 52" RCA TV a little over 2 years ago. The deflection module went out and we have been waiting over 3 months for the part. I have been on several websites and everyone I have been on has had several complaints about the same problem. I have contacted customer service several times and they are terrible. They will never let me speak to a manager and seem to think that this is all a big joke. I am hoping that if enough people file complaints and get the word out there, RCA will begin to have some recalls on their terrible products. I will never buy anything RCA again and would advice anyone who is looking for new electronics to stay away from RCA.
I also regret buying RCA product. I am having problem with my DVD/VHS comb unit. I had took this unit back to Wal-Mart within two week time. Wal-mart exchange for another unit. The unit stop working after three month time. I than mail back to the company. . They did replace the unit with the same model. After two month the unit stop working . I call the Thomson Inc customer service about this problem. They told me they will mail me a shipping label. So I can return the unit back to them. That about two week ago. I call them about this matter again. I got diconnect and put on hold for very long time. I am filing a complaint about their customer service department. Tell you one thing I will NEVER, NEVER, NEVER buy another RCA product again. I guarantee you that!
My 61 inch Rca Dlp tv is just two years old and the color wheel
went out. Two months now and the dealer tells me that the
part is still on national back order. Doesn't that tell you something, so many of these things have failed they are on back order. Shouldn't RCA Thomson issue a recall of this junk they produced. I will never purchase anything RCA or Thomson produces again. What used to be the top of the line equipment is now junk. I will be on a campaign to let people know about this junk.
I regret my purchase of an RCA High Def, 50 " DLP. Model 50DLPW165. After a year - the lamp went - $ 300.00. Less than 2 years later - the Digital Module went out - $ 475.00 plus labor. $ 950.00 in repairs in less than 3 years that cost $ 2000.00 And what did RCA have to say? A computer generated Email thanking me and referred me to Thomson Network. Result: Voice mail maze that did not address my needs.
Same problem as was posted by Alex Christiensen "FAT error pls connect UMS device format" But when I try to connect the player to my computer it will not connect. RCA only has drivers available for download for windows 98SE. If I need to format the player it cannot connect anyway. I have written to RCA 3 times and still no reply.
customer service at rca is crap!
I purchased a RCA Scenium, model: hd 50lpw175 on 12/03/05.
On September 22nd, 2006 (9 months later) the screen went blank.
I called for service from Best Buy since I purchased warranty from them for 4 years of in-home service.
Best buy suggested I call RCA instead since it’s under a year it’s still under the manufacturer’s warranty.
I called RCA and was given A.I.D Audio and T.V (closest location to me) number to call for servicing.
I called A.I.D and they gave me the earliest appointment they had which would be 1 ½ weeks later on October 3rd.
Well October 3rd, no one showed up or called so I called them and there was no answer. They were obviously closed due to the Jewish Holiday of Yom Kippur.
I called on the fourth and they were still closed so I called RCA who apologized and gave me the number for 3 more service centers……none of which come to my location. I called back RCA and was given another 2 numbers to call, One spoke no English and the other doesn’t come “out that far, honey”. Yes, you guessed it, I called back RCA and again they apologized and we decided to just order the lamp and replace it our selves…simple enough…right...wrong!.
I gave my CC info and the order was placed. Well 6 business days later I call up to see more or less when my order would arrive and guess what? The agent placed the order incorrectly and they do not want to re-order so I won’t be double-charged. Needless to say at this point I wanted it re-ordered and overnighted. However, it seems they are not able to over night items even at my expense, I’m willing to pay at this point.
But the “Supervisor” Neil, who had promised earlier to overnight it, backed down from his word and claimed he never said that.
Of course, after dealing with the incompetence of these Customer service reps, I wasn’t surprised to find that he (Supervisor) wasn’t a man of his word.
Customer Service at RCA is CRAP! Without CUSTOMER”S they wouldn’t have a company, and if this is the way they treat their customers (myself and others on this board) they won’t be a company sooner rather than later.
P.S I called their Consumer Dept to file a complaint and they are as bad if not worst than the customer service reps themselves.
As someone who works in the customer service field, I am APPALLED.
Thx for letting me vent.
It’s October 18, 2006 and I still have 6 more business days for the part to arrive IF it was entered correctly this time.
RCA sucks! My husband and I received a 32' tv as a wedding gift Sept. 23. Six months later we went to turn on the tv and nothing happened, it wouldn't turn on. I called RCA about our warranty. i was told everything would be covered and they referred me to a service center. The service center picked up the tv and two weeks later it was fixed, but the service center told me that RCA would only cover parts. So i called RCA they told me that parts were covered for 1 year and labor was 90 days. That would have been fine if I was told that to begin with. I was told everything would be covered. The people that bought the tv for us also purchased an extended warranty through Wal-Mart. RCA told me specifically not to use the Wal-Mart warranty because everything would be covered through them. WRONG! They argued with me over then finally agreed that everything would be taken care of all I had to do was call consumer relations. Keep in mind this was a two hour phone call. So i get the number for consumer relations and guess what they are closed. Customer Service is evidently a Monday through Friday 8-5 job! That's Crazy! It was Friday so I had to wait until Monday to call them. I call on Monday and they tell me they won't cover the labor after I was told that everything would be taken care. What made me mad was that if they had told me that everything wouldn't be covered in the first place I could have went through Wal-Mart and it would have been covered through the extended warranty. So after many hours on the phone once again they agreed to pay $80 on the labor. The labor was only $90 so i didn't understand why they couldn't pay another $10. This is a multi-million dollar company and you can't pay another $10 to settle a customer service issue. I myself have worked in Customer Service all my life and i could never imagine putting someone through some much crap and then give them attitude over the phone. I told them It's not my fault that your rep didn't know the parts were not covered and it's not my fault that RCA can't make a tv that will last longer than 6 months. So why should I have to pay a cent. That's why you buy warranties in the case of this, so much for that. Needless to say we still haven't got our tv back it's still in the shop and it's been a month now. I agreed to finally pay the $10 so I could get our tv back. Now I have to wait another week. We see how that goes heard that once already! Every rep I talked to was so rude and I got hung up on twice and had to wait on hold for 30 minutes just to get back through just to have a guy tell me I can take or leave and that he was going to hang up on me! What kind of customer service is that! I have never in my life had such an experience this bad! I had ask to speak with a supervisor and was told they were unavailable to call back in an hour. so i call back in an hour and she was still unavailable. They would not let me speak to anyone, I asked for corporate office number and was told there wasn't one. Hello I'm not stupid, what business has all Indians and no chiefs! I want to scream at the whole world DO NOT BUY ANYTHING RCA THEY SUCK! I know I never will.
rca in home stereo sucks!
My complaint is with RCA. I got a stereo for my birthday in April. The system is broken. The CD door won't open, my CD's are inside. I went on their website several times. I have never received a thing from them. I just wanted to know where I could take it in my area for service. Simple, but nothing from them. Time is running and I still have no stereo and no answer from them.
Thank you for your time,
Frances
Anaheim, Ca.
Bought a tv which lasted 10.5 months & just stopped working. RCA gave me the runnaround with excuse after excuse until the 12 month warranty had expired and refuses to make good on the warranty. They never even offered to try to repair the TV much less replace it .
David Lesnett
Lakeland Fl 33805
Defetive product my son tablet stop working 2 months later me and my Husband been emailing theses people bak to back they supposed to send email to send it bak to them they never email back RCA produts are very bad and will go out on you do not buy from this company bad coutermer service as well they will have you waiting on the phone for hours.
I bought the over the range microwave just a over a year ago. I still have the extended warranty. The appliance has no power and calling this company and sending them emails for a month has no reply back even though I have submitted everything. The worst customer service, and the worst company and the worst products. Please do not buy it.
Mounting hardware needed for wall installation
i will never buy from RCA again my stereo system is not working, my disc are stuck and they even have a recall on this product after all these camplaints wow, thats a way to stick to the consumers...
I RECENTLY PURCHASED AN RCA RC10.4IRF HIGH RESOLUTION SCREEN TFT-LCD FLIP DOWN SWIVEL MONITOR FROM WALMART. MY PRODUCT WAS ORDERED ON LINE. MISSING IN THE PACKAGE WAS MY OWNERS MANUAL, WARRANTY INFORMATION, AND INSTALLATION INSTRUCTIONS. PLEASE RESPOND. I NEED THE ABOVE MENTIONED INFORMATION. I SENT AN E-MAIL TO RCA AND HAVE NOT HEARD FROM THE COMPANY.
THANK YOU,
LARRY GARCIA
NEW MEXICO.
rca.com / Technicolor Reviews 0
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rca.com / Technicolor emailscontact@technicolor.com100%Confidence score: 100%Support
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rca.com / Technicolor addressPO Box 6860, Aurora, Illinois, 60598-0860, United States
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