Regus review: Refund

Dears, We are Dolaka in England, We are waiting for refund from Regus Riyadh office since July'2023.

According to the House Rules, the retainer and deposit should be returned to our account within 30 days. But as of today, we still haven't received this refund.

Below is the email thread copied. No proper response over email.

Re:  C-142552-D7T4 CRM:[protected] / Case Number C-118366-D2T1（previous case number- problem unsolved）

I am following up on my previous email sent on December 6th regarding the refund for case number C-118366-D2T1. As mentioned in my earlier query ([protected]) with CRM#: [protected], by now，I have not yet received the expected refund.

Your email on December 11th stated that the refund, comprising of both the account balance and deposit, would be sent to my account within 30 days. However, this refund amount has not been received in my account yet.

July 2023

We got in touch with Regus to refund our retainer for our rental office. Please refund（The total refund amount is 2,444.34GBP,include Retainer 689GBP & Deposit 1,755.34GBP）to our bank account. They agreed. The went about sending the refund which never arrived in our account.

Dec 2023

We also providing evidence from the bank that no money was received from Regus. Regus Account Helpdesk again, promise will process this as soon as possible but keep in mind that per Terms & Conditions this processing will be done in 30 days after request.

July 2023-Feb 2024

We sent one mail every few weeks to try to recover the refund over the internal Helpdesk function, explaining from the beginning why the amount needs to be full and to process the refund immediately. Every time they gave us a timeframe, we waited and no refund.