Regus review: Terrible experience hiring a meeting room

I recently hired a meeting room at Birmingham Airport for a coaching session on behalf of my boss. When I received the email confirmation it said that a member of reception would so them to the meeting room so I didn't think I had anything to worry about. On the day I got a phone call to say they had not checked in as they were running late I said they will be using the meeting room their meeting before has overran and they will arrive in 5 minutes. They parked up and couldn't find the building so I gave them the contact number for the person who I had spoken to (I presumed were the reception staff at the office) and said properly best to ask for direction. He sent them to completely the wrong place and upon arrival there was no reception there to ask for help. We did not realise you needed a key on your phone to open the door. We were going back and forth with phone calls to the receptionist to help us to try and open the door not at any point did he say he could remotely do it, all he kept on saying was you didn't read the email correctly which was not helpful at all. He finally proceeded to tell us he can open the door. They got into the meeting room which was freezing cold and not inviting for a meeting and there was no tea, coffee, water which when I booked the meeting room it said all of that would be provided. So they did not use the meeting room as this was not at all the right environment for a meeting/coaching session. I have also been over charged and the invoice I was sent does not explain where these extra charges have come from. When hiring a meeting room I would expect it to be at a standard people would be able to work in and comfortable.