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3.2 4 Reviews 604 Complaints
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Rehlat Complaints 604

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3:03 am EST
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Rehlat Booking ID: 2720542. Please send my confirmed ticket for 8th Jan. 2021.

My flight from EBB to RUH (due 25th Dec.) was cancelled due to Saudi closure of flights.
After flights resumption on Sunday 3rd, I sent an email to [protected]@rehlat.com to update and confirm my new travel date (8th Jan.) with the airlines but no response, only automated messages.
I called the help desk ([protected]) yesterday 4th January and it's now 19hours without response yet the flight date is Friday 8th. Why don't you confirm my ticket and send it to me through my email please ?

Desired outcome: Please send me my confirmed ticket for 8th January 2021. Same route EBB to RUH.

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6:35 am EST
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Rehlat No refund since last 6 months

Booking id 1544005. Cancelled my ticket in june-20. Airline confirmed they refunded money to rehlat on 10-oct-20 but rehlat comes with a new lie every day. At least twice they confirmed 'we are pleased to process your refund' but next week comes with new excuse. Here they may again respond forwarded to department, will do on priority and blah blah. But they are professional only in delaying tactics. Booking id is there...

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5:02 am EST
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Rehlat No refunds and even no tickets booked

Scam comany . Not a real one, employees work from home, have no offices to complain to. I have had two problems with them, first on booking they didn't confirm reservation 2723761, although the money was taken from my card then i asked for a refund and i call them nearlly everyday and i hear a new lie everyday from them about my refund for more than one month . They are real thieves not a real company.

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Update by Marwa el fiki
Jan 04, 2021 9:30 am EST

The same words as the call center and no one contact and no resolve to the problem .

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10:21 am EST
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Rehlat Refund for my canceled flights

Due to covid-19 pandemic my flight was canceled from Abudhabi to delhi and return ticket also . For the same I have raise a request to refund my amount in separate month but still haven't received any refund amount. Call may times to Rehlat call center but never got any satisfactory response and same on mail also

Passanger name:- Kaushal gupta
Booking -I'd:- 1735111

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3:25 am EST
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Rehlat refund not initiated

i booked the flight ticket in rehlat website from dxb to maa, due to covid-19 the airlines cancelled all the flights. I submit a refund request to rehlat since 5 months ago, till now i didnt get any refund from their side and it will be Emirates airlines, when compare to other sites like tajawal and cleartrip they initiated the refund with in a month but rehlat not giving proper response to me I will mentioned the booking id and my contact number for you

Name: Gobinath G
Mob: +[protected]
Rehlat id : 1721264

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kaushal gupta
US
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Dec 29, 2020 10:12 am EST

Same with me

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3:57 pm EST
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Rehlat I’m complain about my payment booking no 2604792

Booking no 2604792 please refund my payment please immediately 4 months not refund my payment please help me

Desired outcome: 2604792

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7:17 pm EDT

Rehlat Refund against my canceled flight

Not getting refund, Request was raised in September month and yet not received any refund from Rehlat side

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10:53 am EST

Rehlat Refund

Hi,
From last 6 months I am waiting for refund but still no refund. Always they tilling me we will refund u as soon as possible but 6 months is finish but still I am waiting. Booking id 1640018. Thanks

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2:10 am EST

Rehlat 1652702/ complaint about refund money.

Dear Sir/Madam,
My name is Mohammad imteyaz and my booking id is 1652702. I am still waiting for my refund money status. My issue is still pending since last 09 MONTHS. Plz this issue and resolve as soon as possible.

Thanks & regards,
Mohammad imteyaz

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12:52 am EST
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Rehlat request for refund amount since june 2020

I booked ticket in Kuwait Airways through rehlat on 4th July 2020 and flight cancelled due to covid 19. still today I didn't receive my refund. when I check with Kuwait airways they told they already refund to rehlat on 30th June itself. I am sending 50+ emails and calling to customer care every alternative days. no proper response. please help me to get my refund back.
My Booking reference -1495478

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2:50 pm EST
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Rehlat I payed for 3tickets and i didn’t recieve confirmation or the e tickets

Never buy or trust rehalat agent
Booking ID: 2723761
Never buy or trust rehalat . I bought 3tickets and the fees were deducted from my account and didn't recieve any confirmation or the etickets and i called the call center they told my the fonfirmation takes time, and this is really the first time i see this with any travel agent to deduct the money and never give you the confirmation . It is a fraud and non professional agent .

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9:49 pm EST

Rehlat Booking id 1705205/refund complaint

People are getting refunds then why is my refund on hold ?
What's the issue ? Airline are resumed
Emirates airlines refunded to you ! Just give me my money back, just refund me so I stop complaining/ bothering you !
Rehlat is a famous agency so don't lose your customers like me, I mostly booked flights from rehlat for me and my friends, check my history !

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5:38 am EST
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Rehlat Refund pending from last 9 months

Booking ID:
1473668
1473672
1457710

I had filled my refund application on 06 April 2020 and was said in 40 to 5 working days it would be credited.

Its been 9 months now and 270 days approx and im still waiting for it to be credited.When contacted numerous time they say that waiting for airline to process, First it was approved and now they change their version "LIARS"

Earnest request please stop lying to customer and give genuine and authentic feedback and dont fool around.I have seen worst customer ever and have asked my friends and colleagues to not o book through them.

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Update by Olandopinto
Dec 19, 2020 5:23 am EST

I wonder I’ll receive call by next year for sure!

Worst customer service ever

And on follow up i receive same copy paste email😂😂

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6:24 am EST

Rehlat I am complaining about rehlat not to refund my money back

I booked my ticket through rehlat in Kuwait Airways. And cancelled the flight due to covid 19. When i check with Kuwait Airways, they told they already refund to rehlat june month itself. But still today 16 December 2020, i didn't receive my refund. My booking id is 1495478.

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7:21 am EST
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Rehlat Delay in refund

More than 8 Months and waiting for a refund on my 4 flight tickets purchased from rehlat.com, and directed by sky scanner.
Please don't ever use Rehlat.com, airlines have refunded many of my friends who got their flights cancelled a within a month of cancellation but through rehlat.com I am not able to receive a refund. All we get is an automated reply "We will get back to you soon" from 8 months. Please steer clear of rehlat.com.

Booking ID : 2168951

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2:09 am EST

Rehlat Booking id. 1785340

Booking ID. 1785340

I have encountered multiple issues for which i have been calling them many times but no use.

It was really disappointing with rehlat service, especially with Abdul aleem who attended my call... I would like to demand an explanation for the same..

1. Wrong information Msgs was to us.. Which leaded to confusion and unwanted pressures to us.

2. I called call center and try to explained the confusion and stress created to us with wrong msg, but call agent Abdul aleem unable to understand and his communication was very poor.

3. flight was cancelled by airline and they refunded the money immediately to Rehlat, but till now Rehlat has not refunded me and after more than 10days of follow up now they asking me 50-60days times

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Ali Sarfaraz
kh, SA
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Dec 16, 2020 1:02 am EST
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Did you get any compensation from the Rehlat rep later, or till now ?
I contacted airlines and they are like please choose a better travel agent next time ..
and avoid Flytraps ..

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10:56 am EST
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Rehlat I am complaining I didn't get my refund yet for booking no 2691986

I booked a ticket from wego then transferred to rehlat then booked and pay ticket amount then getting No. but not confirmed! After that they send me to pay extra amount or cancel, i already send to them a lot of emails to confirm my booking or refund my money they always replied payment under process without any update please support me for booking No2691986

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11:06 pm EST
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Rehlat Refund

I booked a flight from rehlat of March but due to the spread of Covid 19, I cancelled it and they didn't agree for the refund at first but however they said yes they will refund, but honestly how can someone lie multiple time, many times they said that the amount will be refunded within 30 days, second time they said 14 days, third time they said 60 days, fourth time 5-7 days and recently they said me my refund was approved from financial team and will be refunded within 10-15 working days and guess what? I still didn't get my refund!
I am literally begging for my own money from past 8 months!

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Update by zezo ghani
Dec 09, 2020 5:38 am EST

Extremely unsatisfied with REHLAT.

Update by zezo ghani
Dec 09, 2020 5:32 am EST

So you agree you all lied?, when I called last time some one said the refund was approved, and now you telling me it’s not .

Update by zezo ghani
Dec 05, 2020 2:24 am EST

Booking id : 1705205
Name : abdul gani abdul gaffar

This is my 2nd complain again for the same reason, I am not getting my refund, it's been very long and I really really need my money !
I have personal problems and financially I am broke, please refund me ASAP !
I am jobless because of COVID 19 and rehlat is holding my money for very long from March, more then 50+ emails had been sent to rehlat and they always say it will be done soon, not soon I want now in my bad situations!

Update by zezo ghani
Dec 02, 2020 11:09 pm EST

My booking id : 1705205

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8:51 pm EST
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Rehlat Not refunding the airline cancelled flights

Booking reference id 2421475 I've been following since March 2020 and no progress on refund. Poor service. Can you please take action/ revert me in case of more details required.

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zezo ghani
US
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Dec 02, 2020 11:17 pm EST

Give me my refund also
Booking id 1705205

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6:50 am EST
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Rehlat Refund amount hold by rehlat

I cancelled my air ticket from Rehlat travel agency, Airlines refunded amount immediately but Rehlat not releasing my money, everytime I contact them they just make fake excuses, same copy paste emails, this is a fake and fraud travel agent please beware of them
Booking ID: 2567781

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About Rehlat

Screenshot Rehlat
Rehlat is a well-known online travel agency established in Kuwait that offers clients all across the Middle East a full range of travel services. The business has built a solid name in the travel sector over the years, earning praise for its extensive airline and hotel booking options, cutting-edge features, and committed customer service.

Travelers may choose from a variety of flights on Rehlat's flight booking website. The firm guarantees that its clients have access to a broad variety of routes and timetables by working with several airlines all around the world. The platform is made to fit different travel demands and budgets, whether they are for a domestic or international journey. The user-friendly interface makes searching, comparing, and booking flights a hassle-free process.

In addition to flight bookings, Rehlat offers an exhaustive hotel booking service. The platform connects travelers with numerous accommodation options in destinations across the globe. From luxury resorts and comfortable hotels to budget-friendly hostels, Rehlat caters to diverse customer preferences and requirements.

One of Rehlat's unique features is the "Rehlat eWallet." With each reservation a consumer makes, they may accrue and redeem points with this cutting-edge digital wallet. This feature is especially useful for frequent travelers since it gives the booking process something to look forward to.

Rehlat also specializes in the provision of excellent customer service. The business offers 24/7 customer service to guarantee that any questions and problems are immediately answered. This dedication to client happiness highlights the company's mission to provide a simple and pleasurable trip planning experience.

Rehlat is also renowned for its aggressive pricing and ongoing promotions. The business frequently offers bargains and discounts, lowering the cost of travel for its clients. Its Price Lock function gives consumers the option to reserve a fare and pay the remaining balance later, which increases convenience and flexibility.

Throughout conclusion, Rehlat is a reputable online travel service that supplies a complete response to clients' travel requirements throughout the Middle East and elsewhere. Rehlat keeps improving the trip planning experience for its consumers with a wide range of flights and lodging options, an easy-to-use platform, cutting-edge technologies, and top-notch customer support.
How to file a complaint about Rehlat?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have encountered with Rehlat. This title should be clear and to the point, allowing readers to understand the nature of your complaint immediately.

4. Detailing the experience: In the complaint description, provide a thorough account of your experience with Rehlat. Mention specific areas such as customer service, booking process, flight cancellations or delays, refund issues, or any discrepancies in charges. Include details of any transactions you had with the company, clearly stating dates, amounts, and services involved. Describe the issue in detail, including any steps you took to resolve the problem and how Rehlat responded to your concerns. Share how this issue has personally affected you, such as causing financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Rehlat. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the company, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Rehlat or other users to further your case and seek resolution.

Frequently asked questions (FAQ) about Rehlat customer service
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Is Rehlat a legitimate travel booking website?

Rehlat is a legitimate online travel agency based in the Middle East, offering flight and hotel bookings for customers worldwide.

How long has Rehlat been in operation?

Rehlat was founded in 2015 and has since been providing travel services to customers in the Middle East and beyond.

Is Rehlat accredited by any reputable travel organizations?

Rehlat is accredited by the International Air Transport Association (IATA), a global organization that sets industry standards for air travel.

Are there customer reviews available for Rehlat?

Customer reviews for Rehlat can be found on their website, as well as on independent review websites such as Trustpilot and TripAdvisor.

Does Rehlat offer a best price guarantee?

Rehlat offers a "Best Price Guarantee" on flights and hotel bookings, promising to match or beat lower prices found elsewhere.

How does Rehlat's pricing compare to other online travel agencies?

Rehlat's pricing is competitive within the industry, offering affordable rates on flights and hotels.

Are there any hidden fees when booking with Rehlat?

Rehlat is transparent about their fees, which are generally included in the quoted price. However, it's always a good idea to review the terms and conditions of any booking to understand potential fees.

What kind of customer support does Rehlat offer?

Rehlat offers customer support through phone, email, and live chat, providing assistance for booking and travel-related inquiries.

How does Rehlat ensure the quality of their flight and hotel offerings?

Rehlat works with reputable airlines and hotels to ensure high-quality travel experiences for their customers.

Is my personal information safe when booking with Rehlat?

Rehlat takes customer privacy seriously and uses secure technology to protect your personal information during the booking process.

Can I make changes or cancel my booking with Rehlat?

Yes, you can make changes or cancel your booking, but fees and restrictions may apply depending on the specific airline or hotel's policies.

Does Rehlat offer travel insurance?

Rehlat offers travel insurance options through third-party providers to help protect your trip investment and provide coverage for unforeseen circumstances.

Are there any membership or loyalty programs with Rehlat?

Yes, Rehlat offers the Karam Rewards program, which allows customers to earn points on bookings that can be redeemed for future travel.

Can I book last-minute travel deals with Rehlat?

Yes, Rehlat offers last-minute travel deals on flights and hotels, depending on availability.

Are there any promotions or discounts available through Rehlat?

Rehlat frequently offers promotions and discounts on flights and hotels, which can be found on their website or through their social media channels.

Can I book international travel through Rehlat?

Yes, Rehlat offers international flight and hotel bookings to destinations worldwide.

Does Rehlat offer accessible travel options for people with disabilities?

Rehlat provides options for travelers with disabilities, but it's important to communicate your specific needs with customer support or directly with the airline or hotel.

Can I book flights, hotels, and other travel services separately through Rehlat?

Yes, Rehlat offers individual travel services such as flights and hotels, in addition to their combined booking options.

Can I book group travel or special events through Rehlat?

Rehlat can help with group travel bookings, but it's recommended to contact their customer support team for assistance with larger groups or special events.

How can I contact Rehlat if I have additional questions or concerns?

You can contact Rehlat through their website's contact form, by phone, or by using their live chat feature for personalized assistance with your travel-related inquiries.

Overview of Rehlat complaint handling

Rehlat reviews first appeared on Complaints Board on Sep 26, 2016. The latest review Did not process my booking and refund delayed more than 2 months was posted on May 1, 2024. The latest complaint Flight Cancellation And Refund Required was resolved on Apr 13, 2024. Rehlat has an average consumer rating of 3 stars from 608 reviews. Rehlat has resolved 319 complaints.
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  1. Rehlat Contacts

  2. Rehlat phone numbers
    +965 22 063 052
    +965 22 063 052
    Click up if you have successfully reached Rehlat by calling +965 22 063 052 phone number 14 14 users reported that they have successfully reached Rehlat by calling +965 22 063 052 phone number Click down if you have unsuccessfully reached Rehlat by calling +965 22 063 052 phone number 19 19 users reported that they have UNsuccessfully reached Rehlat by calling +965 22 063 052 phone number
    Kuwait
    +20 224 134 504
    +20 224 134 504
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    6%
    Confidence score
    Egypt
    +971 42 944 633
    +971 42 944 633
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    United Arab Emirates
    +20 2 33473100
    +20 2 33473100
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    Egypt
    +965 2226 1501
    +965 2226 1501
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    Kuwait
    +966 9200 33029
    +966 9200 33029
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    Saudi Arabia
    +971 4 243 1343
    +971 4 243 1343
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    UAE
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  3. Rehlat emails
  4. Rehlat address
    Al Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
  5. Rehlat social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Rehlat contacts

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