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3.2 4 Reviews 604 Complaints
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Rehlat Complaints 604

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6:12 am EST
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Rehlat Copy pasting / worst / cheating / useless customer service

Without sending your usual response of:
"We had already notified the respective team as when we replied to your review and they are awaiting the airlines reply"
Kindly respond to my below review:
Rehlat booking ID: 1656564. The ticket was booked on April 17th, the ticket automatically got cancelled from airlines but They deducted 45 Dhirams from me. After 100 emails for the explanation, I Accepted the refund on Aug 30 and still I haven't received the amount. Whenever I call rehlat they are saying the refund is already processed & concern team will provide the transaction ID. Since Oct20th I made 10 calls & 5 emails. Still No one responded. I want to escalate this to the manager.
Worst, rude & useless customer service. No one is helping a prompt customer. I have booked several tickets & I was recommending several friends. I loved Rehlat earlier but Very very disappointed now after this cancellation experience...

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Rehlat 1652702 / complaint about refund money.

Dear Sir/Madam,
My name is Mohammad imteyaz and this is my booking id 1652702. Due covid-19 my flight from Delhi to Dubai on 18th April cancelled from rehlat. Many mails I think 30 to 35 mails send to rehlat customer care but no any getting positive response from rehlat still.
My flight ✈️ cancelled from month of March and now November is running. So you count it's enough days/Months or not. So very bad message going to others. kindly this issue and refund my money as soon as possible.

Thanks & Regards,
Mohammad imteyaz
[protected]
[protected]

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Update by Mohammad imteyaz .imteyaz
Dec 02, 2020 4:16 am EST

Dear Sir/Madam,
What about my refund money status it's pending since last 8 months. Everytime your customer support team copy & paste same reply since last 8 months. Still I am waiting our refund money from your side. Plz look this issue and resolve as soon as possible.

Thanks & Regards,
Mohammad imteyaz

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Rehlat Refund not initiated booking id : 1706357

I had 4 booked air india tickets from New Delhi to Dubai on 1st April 2020 from Rehlat, Due to Covid situation i couldn't use those tickets, hence i requested them to be refunded on 12th June 2020. Now It has been over 5 months and still the Refund has not been Initiated, I had enquired Air India, they have confirmed that they have refunded my Money to Rehlat on 28th October 2020 and given proof for that. I have shared the proof with Rehlat and still same response I get every time that they have requested Airlines and authorization is Pending, This is final warning to you people else I will book a formal complaint against you civil aviation authority and Dubai police for scam and fraudulent activities.

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Update by Sharma Ashish
Nov 16, 2020 1:05 pm EST

When will this be Resolved. Kindly give me a date on which the money will be refunded. I have shared the proof with your team, that airlines refunded money on 28th October 2020, then why you are holding my money? Every time you say matter has been escalated & shared with finance team but nothing happens afterwards I need solution and my money back.

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3:44 am EST
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Rehlat I'm complaining about refund, my money since july, 2020

I booked internal flight then cancelled from flight company. When i called the flight company they said already the money refund to the agency. Since july, 2020 iam following with Rehlat agency they didnt refund my money.

Booking id:2491591

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Rehlat Ticket refund

I got my ticket cancelled by Qatar airlines two months ago. Rehlat wrote saying the refund will be processed within 10-12 working days. After two months still nothing. All this time I have been writing multiple emails but now they are saying 55-60 days. I phoned the airline company to find out that the money is already with rehlat. Why is Rehlat holding my money for so long? They ticket was paid from a credit card so now every month I pay interest on the missing amount. What sort of scam is this?
I would never use their services again and I would never ever recommend it to anyone.
[protected]@gmail.com

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10:09 am EST
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Rehlat Refund-booking ID: 1570851 & 1452912

From last 3 months you people are just saying just wait and wait, give us some time, for my two tickets refund. Airline said its already paid to rehlat. But you people saying just wait and wait.
I'm fed up of this. This is my final attempt towards getting back my refund. I case you fail to refund me immediately I will lodge a complaint against rehlat to civil aviation (iata number: [protected] & number 4220195 "ahmed al bader tourism & travel"). Please expedite this matter at the earliest.

Regards,
[protected]@gmail.com

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Deepak1516
Dubai, AE
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Nov 18, 2020 6:21 am EST
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The same happens to me as well, Since April they are daily saying please allow us some time and our finance team is working on it. Thank you for your update, I will go ahead and lodge a complaint. Am fed up writing reviews for past 8 months.

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4:45 am EST

Rehlat Refund pending since June

I had booked a repatriation flight of 2 passengers for 19th June 2020. Rehlat failed to arrange the fight due to which the flight was cancelled. Rehlat promised me they will refund the complete amount of 216 KD within 15-20 working days and till date I didn't receive the refund.

I have been sending them emails and calling them 100's of times but they have the same old response (We have send your request to the back office team and finance team and you'll receive an email from our team). They didn't send me any email and there is rude and improper response from the customer care representatives upon contacting them by phone.

I'm fed up of this. This is my final attempt towards getting back my refund. I case you fail to refund me immediately I will lodge a complaint against Rehlat (IATA number: [protected] & number 4220195 "Ahmed Al Bader Tourism & Travel"). PLease expedite this matter at the earliest.

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Update by Syed.Mahmood
Nov 02, 2020 4:47 am EST

Booking ID: 637675

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2:51 am EDT
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Rehlat No-Refund Since 03 Months

This is my 18th follow-up email for getting my refund money. I am still chasing you to get my money back.

This is really say and very unprofessional. Didn't expect these kind of service from reputed company like your.

We already suffering due to this unforeseen situation and least we expect you to refund my money on time.

Booking ID: 2450092
Booking ID: 2450078

Looking forward your immediate response on this issue.

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Update by Munawar Sittar
Oct 29, 2020 7:15 am EDT

Thank you for quick reply, I hope you will refund my money with 2-3 days.

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Rehlat Refund not processed in-spite of airline paying them full refund

Rehlat Helpdesk,

This is my 26th follow-up email for getting my refund money. My airline already refunded full amount to Rehlat account mid of August 20 and I am still chasing you to get my money back.

This is really say and very unprofessional. Didn't expect these kind of service from reputed company like your.

We already suffering due to this unforeseen situation and least we expect you to refund my money on time.

Booking ID - 1629946
Booking ID - 1629997

Looking forward your immediate response on this issue.

Thanks.

Regards,

Tamimal Ansari

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Update by Tamimal
Oct 27, 2020 2:02 pm EDT

Hello Rehlat Team,

Thanks for your response. As you know its very long wait to get the money back. Please update me by when the refund shall be processed.

Regards,

Tamimal Ansari

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Noel Nelson
KW
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Oct 28, 2020 12:24 am EDT

That's just an automated response to everyone.

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8:53 pm EDT
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Rehlat Ticket

I booked a ticket of PIA with rehlat for Dubai-Karachi (PK-214 for 24th May). I requested for refund on 17th of June 2020 and got the confirmation on the same day that the amount will be refunded within 60 days + 2-4 days of processing time (effectively by 25th of August)

I sent my first reminder on 26th of August, then 18 September, 5 October and 14 October 2020 and have been getting a standard reply that we are looking into it and will get back asap.

My friends who booked the same tickets directly from airline got the refund within 15 days of request for refund.

The attitude of Rehlat team have seriously made me regrett my decision of using rehlat.

I need to know about the authorities or department (IATA/ DNATA/ Dubai Consumer Court may be?) to where I can lodge my complaint against such services? Can somebody guide me about relevant department?

My email id is: hafiz.[protected]@ymail.com

Thanks

P. S: Trail emails can be shared if needed.

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Rehlat Rehlat refund delay

I booked a Kuwait Airways Ticket (Jun 15, KWI to TRV & Aug 17 TRV to KWI) on Rehlat. The flight was cancelled due to corona and I made the refund request on May29. I didn't receive the refund yet. The Rehlat team said the Refund may take time due to the current situation upto 2months and since then Iam following up on the same. The response is just a forward mail from the team stating that "the refund are getting delayed due to corona".

Its been almost 5 months since the cancellation and still there has been no refund yet.

Rehlat Complaint No. 628967

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Update by Noel Nelson
Nov 29, 2020 2:59 am EST

I need to know about the authorities or department where I can lodge my complaint against such services? Can somebody guide me about relevant department?

Or Can I raise a complaint to the Directorate General of Civil Aviation (DGCA) in reference to the Complaints and Arbitration Committee to decide and act thereon—in accordance with the provisions of Article (21) of Decree Law No. (31)

Update by Noel Nelson
Nov 22, 2020 3:25 am EST

Not being responsible enough to respond to the complaints. I think its high time that everyone should ban these scammers like rehlat

Update by Noel Nelson
Nov 10, 2020 4:57 am EST

No response to complaint as well.

Update by Noel Nelson
Oct 26, 2020 8:31 am EDT

Team,

Why there is no response to my complaint?

Update by Noel Nelson
Oct 22, 2020 4:01 am EDT

Dear Team,

Please update the status regarding the refund.

Update by Noel Nelson
Oct 19, 2020 12:44 am EDT

Rehlat Team,

Thank you for the automated response. Tired of this forward messages and hearing the similar slogan for the past 5 months.

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12:45 pm EDT
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Rehlat Rehlat is taking too much time to refund whereas indigo refunded my whole amount to rehlat

Dear Rehlat Support team,

Its sad to see pathetic customer service by your executives, some reply A some reply B some reply C ...why you can't read complete Email history to understand the case . Due to your this attitude, I am not able to get my refund from March 2020.

I have given my INDIAN BANK ACCOUNT details twice to refund my money ASAP as airline already refunded my 1151 AED on 25 August 2020 to you guys but you guys are making it so difficult for me.

This is last warning, I will escalate the issue to UAE consumer court as I have 43 follow up mails. You guys are harnessing a customer and not returning his complete money whereas he already got refund from main Airline.

Looking forward to hear from you soon.

Note: whoever attending this case read complete trial mails to understand the case and my issue properly.

Token# 1739953
Email: [protected]@gmail.com
Booking ID: EMGYKN

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Update by Arshichamp
Oct 11, 2020 12:06 pm EDT

Please guys behave mature...don't give prerecorded answers . On 7 October I emailed then on 10 October again, however, no reply no resolution provided yet.

Notifying concerned team means they have to immediately address the issue and resolve customer dispute ASAP but you guys are operating in a different way. I regret to use your services, I will surely not use Rehlat ever.

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Rehlat Refunded amount is lesser than the actual amount

Team,
Actually I took 2 tickets, one from Rehlat & one from Kuwait airways for the same day, same time, same flight, same class. But the refunded amount of Rehlat is Kwd 34.5 & Kuwait airways is Kwd 66. I am asking about the difference in amount of my money not from your pocket. Damn sure I am eligible for the one side full refund.
The Supreme Court accepted the Centre's proposal. The court said that if the tickets were booked through an agent for travel during the lockdown period, a full refund will be given to the agent and he will pass on the amount to the passengers.
So I want my money back.

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Update by ELIZABETH THOMAS
Oct 12, 2020 5:26 am EDT

Team,

Update the status for the same.

Regards
Elizabeth Thomas

Update by ELIZABETH THOMAS
Oct 08, 2020 9:21 am EDT

Team,

Stop sending repeated slogan, try new slogan.

Do the needful ASAP.

Regards
Elizabeth Thomas

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Rehlat Amount not refunded since the last 2 months

I booked 3 tickets (for flynas) on 8-August-2020, first I received a confirmation email from Rehlat that the tickets have been booked and after few minutes I received another email stating that the tickets are not available in this price and I have to pay more for getting the tickets, I politely asked them for a refund and they said it will be credited within 10- 15 days. After patiently waiting for 20 days I started calling them and emailing them regarding my refund and each time I got a new excuse form the customer care which is listed below:
1. Refund will take 10-15 days
2. Refund will take 20 working days
3. We have forwarded the request to the Finance team
4. We are working on the case
5. We dint get any reply from the finance team
6. It will be credited this Thursday
7. It will be credited on Saturday

And the list goes on and on...

Till date I have send and received almost 30 emails from them and dialed multiple calls to there customer care but no one is able to give me a correct reply as to when the amount will be refunded. There are using the pandemic as an excuse for not refunding the payment. It took them minutes to take the money and for a refund it is taking them months.

I seriously doubt there intention of refunding my amount and I am looking for legal options to pursue my case further.

My booking Id: 2525814
My complaint Id: 657631

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Update by Faizy Anwar
Oct 07, 2020 4:58 am EDT

Thank you so much Rehlat customer care team, I got my refund. I would also like to thank the compaintsborad team for giving us a platform to register our issues.

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Thank you so much Rehlat customer care team, I got my refund. I would also like to thank the compaintsborad team for giving us a platform to register our issues.

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Rehlat No refund since 4 months

Since the past 4 months, I'm waiting to receive my refund from Rehlat. However, every time I contact them, I receive the same reply. I'm frustrated to have received 22 emails from Rehlat's team with the same stereotype response for processing my refund from the last 4 months. Several attempts have been made, in order to get my refund which has already been processed from the airlines long ago! I fail to understand what is the reason for the delay? I've been living in the UAE since the past 8 years but I'm yet to come across such unprofessionalism as I've experienced with them. Even during this pandemic, is this the kind of support they offer their costumers? My question is would they be so patient in dealing with me if there was a delay in payment from my side? I'm still awaiting the refund before I go ahead with a legal and formal complaint to expedite this matter.
API - New Issuance 1723890

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Rehlat Refund

Booking id 1472109 //oman airways

Rehlat is not refunding my money since 6 months.

I have never seen or worst experience since I booked my ticket with them

I booked with my money, once canceled they agreed to repay it on march 2020 itself, but last 6 month just they are thinking how to refund... Disgusting relat

Beware people before u think to book flight through this agency.

This is for your information

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Rehlat Flight not operating, booking id - *1694055ae*

My flight was cancelled and when I ask for my money back they still negotiate and always tells ( Allow us some time) and never get back to me. I have always to ask for update. Customer service is bad since they dont care about their end users.

Flight not Operating, Booking ID- **1694055AE**
I've been in touch with support for more than 2 months without any proper reply yet. I feel that I am really ignored and they want me just to get tired and forget this matter and leave my money although they indicated that will not refund all my money back which I totally disagree!

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Update by Abdulla Al Nuaimi
Oct 14, 2020 12:36 am EDT

Ive been waiting for almost 1 month now. Your ( shortly) response didn't reach me yet.

Abdulla Al Nuaimi

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Rehlat I am complaining about my flight refund

I am buy with ticket rehlat and i was process for refund request in july. Till now am not getting my refund its very bad exp with rehlat they making fool please check my below ticket id. Its all haram you guys receive refund from airline but given to me its more than 2 month please check and let me know. Am waiting for your response...
1743686
1656448
1743702
1656534

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Rehlat Rehlat scammed

Rehlat is scammed.they are deducing money from credit and debit cards without issuing tickets.and you will not get back these mony. So please be aware these scammed online trave agencies. One of my friend is preparing legal case against rehlat. He will be submitting by next week to dubai police. Requesting customer to dont use credit or debit card on rehlat website because they are saving your credit debit cards information and automatically deducting money from your accounts. So be aware from these scammer.
Thanks

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Rehlat fwd: api - cancellations booking id 1701210 ae / 21 may 2020 / indigo (request to refund my amount pnr kjcm5g)

Hi,

This is Tauheed Alam, I have booked my ticket through Rehlat. ae, but due to Covid-19, My ticket has been cancelled by Indigo Airline & amount already refunded by Indigo airline to Rehlat AED 1, 374/- but yet now Rehlat refunded my amount to my account. at the time of booking I have paid Total - AED 1442.49

for this I have called & emailed many time to Rehlat Customer care Tel - +[protected], Email - Rehlat & My complain no is #630492, but yet not refunded my amount.

Please check below email from Indigo Airline-
IndiGo Customer Relations

Dear Mr. Alam,

Greetings from IndiGo!

With reference to your email, we would like to inform you that a full refund of AED 1, 374 for PNR KJCM5G has been processed from our end into your travel agency's account which was used to create the booking initially.

We would request you to kindly reach out to your travel agencyto receive your refund.

Please feel free to write back to us for further assistance or contact us at [protected] or visit www.goindigo.in.

We hope this clarifies.

Thank you for writing to us. Stay Safe!

Regards,
Stuti

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

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Update by Mohammad Tauheed Alam
Sep 02, 2020 6:32 am EDT

Attn- Rehlat Travel
What is the status of my refunding amount AED 1, 442.49, Why you guys are not refunding my amount, If i will not receive my amount then i will raise the FIR against you.
stop playing with us & refund my money without any delay.

Rehlat booking ID- 1701210
Indigo Airline PNR KJCM5G

Update by Mohammad Tauheed Alam
Aug 30, 2020 3:59 am EDT

Hi,

Yet not refunded my amount, Take it seriously & refund my amount without any delay.

Regards,
Mohammad Tauheed Alam

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About Rehlat

Screenshot Rehlat
Rehlat is a well-known online travel agency established in Kuwait that offers clients all across the Middle East a full range of travel services. The business has built a solid name in the travel sector over the years, earning praise for its extensive airline and hotel booking options, cutting-edge features, and committed customer service.

Travelers may choose from a variety of flights on Rehlat's flight booking website. The firm guarantees that its clients have access to a broad variety of routes and timetables by working with several airlines all around the world. The platform is made to fit different travel demands and budgets, whether they are for a domestic or international journey. The user-friendly interface makes searching, comparing, and booking flights a hassle-free process.

In addition to flight bookings, Rehlat offers an exhaustive hotel booking service. The platform connects travelers with numerous accommodation options in destinations across the globe. From luxury resorts and comfortable hotels to budget-friendly hostels, Rehlat caters to diverse customer preferences and requirements.

One of Rehlat's unique features is the "Rehlat eWallet." With each reservation a consumer makes, they may accrue and redeem points with this cutting-edge digital wallet. This feature is especially useful for frequent travelers since it gives the booking process something to look forward to.

Rehlat also specializes in the provision of excellent customer service. The business offers 24/7 customer service to guarantee that any questions and problems are immediately answered. This dedication to client happiness highlights the company's mission to provide a simple and pleasurable trip planning experience.

Rehlat is also renowned for its aggressive pricing and ongoing promotions. The business frequently offers bargains and discounts, lowering the cost of travel for its clients. Its Price Lock function gives consumers the option to reserve a fare and pay the remaining balance later, which increases convenience and flexibility.

Throughout conclusion, Rehlat is a reputable online travel service that supplies a complete response to clients' travel requirements throughout the Middle East and elsewhere. Rehlat keeps improving the trip planning experience for its consumers with a wide range of flights and lodging options, an easy-to-use platform, cutting-edge technologies, and top-notch customer support.
How to file a complaint about Rehlat?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have encountered with Rehlat. This title should be clear and to the point, allowing readers to understand the nature of your complaint immediately.

4. Detailing the experience: In the complaint description, provide a thorough account of your experience with Rehlat. Mention specific areas such as customer service, booking process, flight cancellations or delays, refund issues, or any discrepancies in charges. Include details of any transactions you had with the company, clearly stating dates, amounts, and services involved. Describe the issue in detail, including any steps you took to resolve the problem and how Rehlat responded to your concerns. Share how this issue has personally affected you, such as causing financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Rehlat. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the company, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Rehlat or other users to further your case and seek resolution.

Frequently asked questions (FAQ) about Rehlat customer service
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Is Rehlat a legitimate travel booking website?

Rehlat is a legitimate online travel agency based in the Middle East, offering flight and hotel bookings for customers worldwide.

How long has Rehlat been in operation?

Rehlat was founded in 2015 and has since been providing travel services to customers in the Middle East and beyond.

Is Rehlat accredited by any reputable travel organizations?

Rehlat is accredited by the International Air Transport Association (IATA), a global organization that sets industry standards for air travel.

Are there customer reviews available for Rehlat?

Customer reviews for Rehlat can be found on their website, as well as on independent review websites such as Trustpilot and TripAdvisor.

Does Rehlat offer a best price guarantee?

Rehlat offers a "Best Price Guarantee" on flights and hotel bookings, promising to match or beat lower prices found elsewhere.

How does Rehlat's pricing compare to other online travel agencies?

Rehlat's pricing is competitive within the industry, offering affordable rates on flights and hotels.

Are there any hidden fees when booking with Rehlat?

Rehlat is transparent about their fees, which are generally included in the quoted price. However, it's always a good idea to review the terms and conditions of any booking to understand potential fees.

What kind of customer support does Rehlat offer?

Rehlat offers customer support through phone, email, and live chat, providing assistance for booking and travel-related inquiries.

How does Rehlat ensure the quality of their flight and hotel offerings?

Rehlat works with reputable airlines and hotels to ensure high-quality travel experiences for their customers.

Is my personal information safe when booking with Rehlat?

Rehlat takes customer privacy seriously and uses secure technology to protect your personal information during the booking process.

Can I make changes or cancel my booking with Rehlat?

Yes, you can make changes or cancel your booking, but fees and restrictions may apply depending on the specific airline or hotel's policies.

Does Rehlat offer travel insurance?

Rehlat offers travel insurance options through third-party providers to help protect your trip investment and provide coverage for unforeseen circumstances.

Are there any membership or loyalty programs with Rehlat?

Yes, Rehlat offers the Karam Rewards program, which allows customers to earn points on bookings that can be redeemed for future travel.

Can I book last-minute travel deals with Rehlat?

Yes, Rehlat offers last-minute travel deals on flights and hotels, depending on availability.

Are there any promotions or discounts available through Rehlat?

Rehlat frequently offers promotions and discounts on flights and hotels, which can be found on their website or through their social media channels.

Can I book international travel through Rehlat?

Yes, Rehlat offers international flight and hotel bookings to destinations worldwide.

Does Rehlat offer accessible travel options for people with disabilities?

Rehlat provides options for travelers with disabilities, but it's important to communicate your specific needs with customer support or directly with the airline or hotel.

Can I book flights, hotels, and other travel services separately through Rehlat?

Yes, Rehlat offers individual travel services such as flights and hotels, in addition to their combined booking options.

Can I book group travel or special events through Rehlat?

Rehlat can help with group travel bookings, but it's recommended to contact their customer support team for assistance with larger groups or special events.

How can I contact Rehlat if I have additional questions or concerns?

You can contact Rehlat through their website's contact form, by phone, or by using their live chat feature for personalized assistance with your travel-related inquiries.

Overview of Rehlat complaint handling

Rehlat reviews first appeared on Complaints Board on Sep 26, 2016. The latest review Did not process my booking and refund delayed more than 2 months was posted on May 1, 2024. The latest complaint Flight Cancellation And Refund Required was resolved on Apr 13, 2024. Rehlat has an average consumer rating of 3 stars from 608 reviews. Rehlat has resolved 319 complaints.
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  1. Rehlat Contacts

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  3. Rehlat emails
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    Al Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
  5. Rehlat social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Rehlat contacts

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