Reliance Communications
Reviews and Complaints

i purchased data card for my laptop on 15-02-08 under ur scheme of 2months 24hr free connection.it was activated after 2days and worked for hardly 2-3 days.when i complained it was restarted after 3-4 days.then i went to delhi and there i was not getting connectivity so i complained but no result.i returned 0n 25th march and when i complained i was told that the card was not properly activated which they are doing now and it was connected but again after few days i could not connect to internet and it is still not working.please see into the matter and do needful.

Dear Sir/Madam

Despite my multiple time requests my connection ( Relationship
no [protected], Relaince no [protected]) was not blocked and monthly
bills were sent to me in month of may and June. I have paid the bills
also. No communication were made by your side for same and none of my
mails were also replied.
Then I visited to local customer care centre on 30.06.2017 and they asked my to
deposit my ID and residence proof again and to clear the dues till date.
I filled a form for same and cleared the dues rs 243.00 on same day. I
have acknowledgment of request letter also.
Now I have received new bill for month of July also.

This incidence clearly suggests and high degree of negligence and
failure to perform duty of service provider despite multiple requests.

Kindly look into the matter and rectify the error . Your customer care
services require a huge improvement so that customers should not suffer.

Regards
Bharat Singh
[protected]

i am Amardeep ([protected]) from Delhi, Hari Nagar (India) i bought 7 days before 1 data card from Reliance. its connection for 2 day only after that disconnected when i inquired executive said my verification is netgative, after 3 days again we verifying so please make this positive. but after day i heard from reliance center (Hari Nagar) mis Ruchi said we are verifity 3 times but still nagative. its very true from my side executive came only one time. i received my welcome call 2 time from relieance but again my problem is still. know i decideced to purchased any other net connecetion and said relienace center to return my money but they are refusing me.

I purchased a Reliance netconnect broadband +, 3.1 mbps on 7th January, 2017. The person who came to give me device game a two numbers (Nilseh - [protected], Dinesh - [protected]) to contact if there is any problem. I paid Rs. 3500/- cash to that person. He said that connection will be activated in next 24/48 hours, but it’s not so I called on both the numbers but are not picking up the any call. They haven’t picked up the call for a single time and worst of it both the numbers had disconnected the call many times. My connection is not activated till date. I called up on the customer care number on [protected], they are asking about the some customer application number but that person hasn’t given me that too. What can be done to activate my connection.

Hi,
I have bought the RELIANCE Netconnect USB modem and i am the regular user of this product for last one month but i am very distressed to tell you that it's browsing and surfing speed is very slow and i am very angry as i had already complaint against it but nothing has happened.I request you to please do something soon or else i will have to take any serious action against you.

Hi,

I bought a Relaince data card form Shyam Singh (phn no.:[protected]) on 4th of Jul'11 but internet did not worked. I called this person serveral times he did not picked my phone and so did his supervisor Harinder (phn no.:[protected]) then I called customer care and they told me that my documents are not submitted so please visit Reliance Web World so I visited Reliance Web World and they told me that this data card was issued on some other person name Puspendra. Now, i was somehow able to reach Shyam and this person came on 12th Jul'11 and gave me new data card. Now again the internet is not working and now the address verfication has failed becuase no one came to do the verification and till today i.e., 21st of Jul'11 my internet is not working.

Please help me with this issue.

Data card # : [protected]

thanks
Somya Gupta

Sir/Madam

I have purchased CDMA Data Modem MG 880 by ZTE. It is very slow and not open any site quickly, its take so much time to open the site and when we open the page there is always some error and we are not able to download anything. So, kindly sort out our problem.

I had purchased Reliance Netconnect's CDMA Data Modem MG880+ with unlimited monthaly plan in Jul 2017. Upto 12 Sep 2017 it worked properly, but thereafter it stopped working and show the msg "The Remote computer did not respond". on contacting the costumer care, i got the reply, but not satisfactory. I recharged my connection on 05 Jan 2017 for next 3 months on paying Rs 1499/-. and contacted costumer care but still no connection. It is sheer disappointment and frustration. What should i do now.

S.Ashok Kumar,
Tamil Nadu
Ph. +91 [protected]
email-id - ash.jain009@gmail.com
Sub : Complaint regarding Reliance NetConnect
I am Ashok kumar using reliance Net Conenct (Card number – [protected]) I have a problem with my reliance netconnection since dec-14.2017.I was initially using postpaid wireless internet services, on dec.14 i placed my request asking for a change of plan from post paid to prepaid.i was responded immediately by an official who accepted to change the plan and also i was offered a scheme which said i will be given 5GB downloads per month for rs.1150 for 3 months together.but this did not happen.when i went to pay my bill i was shocked.they dint change my plan( postpaid to prepaid) due to certain issues and they had charged me with the normal charges for every GB used.they dint give me the scheme i was offered also(ie free 5GB per month).in return i was asked to pay rs.1800 extra. wen i asked about it the officials requested me to handover rs300 and agreed to tally the remaining amout rs1500.again i was offered a scheme where if i pay rs.2200 i can enjoy unlimitd internet for 4 months.i paid rs.[protected]+300).they provided me unlimitd for only 2 months ie.till mar14.2017 and after which my connection was resumed.when i asked them about it they asked me to settle the amount of rs.1800 only after which my connection will be made active.i have called customer care several times and spoke for more than 40 min, i ve rushed to all the reliance offices in the city and finally the head office at byepass road, madurai. i was answered rudely and ignorantly.am totaly frustrated.kindly help me out please !..

Dear sir/Madam,

I am writing this to report harassment done to me by your agents.

It began like this:

on 8th may my connection was disconnected. I call reliance customer care for complaint.
They told me that my bill is 3500 rs .I asked them how can it exceed the 1800, as the credit limit is 1800 and it is supposed to get disconnected once it exceeds the 1800 rs. I asked the representative to open a complaint, on this he said that he cant open the complaint as the server is down. I called it again after 2 days and I was shocked to hear that this time bill has reached 4200+. I explained all the story and asked him to open complaint and on this again he replied that servers are down he cant raise request now.
After this I called 2-3 times but seems like reliance had issue with their servers during that period. Then I started getting call for making bill payment of 4200+. I told them I cant pay beyond 1800. If they want the payment they should better resolve the bill dispute and come back. I got many calls after this and every time I had to explain the same story. On this every time I used to hear we will look in to and get back to you. But every time I had explain and no response and then on ward stop responding to their calls. I told them to resolve the dispute or I will not pay you anything.

And now I am getting the calls from person telling him self as policeman and harassing me and even abusing me and he is negotiating with me on bill amount. From 4290, 2800 and now to 2500.

I can pay 1800 rs and finish it.

I am so frustrated with reliance that I will never recommend any one to buy reliance.

Bill dispute-bill no:[protected]-relationship no. : 5000008966540000001monday, 17 october, 2017, 8:30 pm

thanks & regards,
gurpreet

Dear Sirs,
We are having 4 landline connections of Reliance at Mathura viz. Nos 3203192, 3203193, 3243192, 3243193. We would like to surrender the landline instruments as of 28th February 2011 and obtain the refund of amounts paid by us. Our personnel visited your outlet at Mathura and were told that the payments against receipts issued to us by Reliance were not valid and the refund could not be arranged. We fail to understand as to when official receipts have been issued on your letter head by your authorised personnel how you can disown the payments made. As a corporate customer we are surpised at the unprofessional behaviour of Reliance Communications. Would request you to please look into the matter and render justice immediately.
Yours truly
For Murliwala Agrotech Pvt.Ltd.
R.Vijaykumar
Head-Operations
C-40, Site A, Industrial Area
Opp. Nawal Motors
MATHURA-281004
Mobile:[protected]
e mail: r.vijaykumar@murliwala.com

Hi,

Please tell me about your subscriber id and e-mail id, let me see if i can be of some help.

Dear Customercare,
This is regarding my mobile bill payment for the [protected] through my SBI credit card.I cancelled the transaction when the popup security window stating third party able to see your transaction detail.I inquired about the payment receipt but reliance customercare informed that transaction not completed.
The messages from SBI immediatly recived on my mobile regarding the Rs 500/- transaction.Now SBI informing me that your transaction completed so they are debiting Rs 500/- from my account & given transaction details two detail as T07326 & T45016
Please resolve this issue as at earliest so that matter can be resolved
Regards
Samar Mansoor

Hi Samar,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

Hi,

I am doing the follow up since last 4 to 5 months for resolution few queries raised earlier, but the customer care is providing vague responses (3 times) without addressing the actual issues and itself marking the statement that “All issues are closed”.

I have also done the follow up with RCOMNODALOFFICER.MH for resolution of the queries, but I think he/she is also keeping mum about this and there are no responses/action on the raised long pending concerns. The SLA time as agreed in the mail i.e. of 2 Days is also not followed/met.

The subject line of the mail is "RE: 'ADAG=[protected]'Reference your mail". Request you to take appropriate action for the resolution of the queries raised/listed in the mail (Pls. go through the entire mail for proper understanding).

Pls. contact me only on my number “[protected]” for properly understanding the concerns raised so that appropriate action can be taken for the queries raised earlier regd. my previous old postpaid number i.e. [protected].

Sir,

After going through your case details, we are giving you a waiver of Rs 1946.68 including service tax of Rs. 181.78 for rental charges from 4.04.09 to 26.05.09.

We are extremely sorry for the inconvenience caused.

Also now that your issue has been addressed we would like to know what made you go away from Reliance so that we can avoid the same in future.

Warm regards,
Reliance Customer care

My cdma RELIANCE mobile no.[protected] there is a auto renewal of Rs 19 every month ( SMS PACK ) but this month july 2014 it is not activate.

MERA CALL CHARGES 50 PAISA THA (LIFE TIME) AFTER SIX MONTH KE LIYE 30 PAISA KARAYA KARANE SE PAHLE ENQUIRY KI THI SIX MONTH PLAN KHATM HONE KE BAD 50 PAISA HO JAYEGA NA NOW CALL CHARGES 1 RUPEE

i have subscribed sms pack & got the confirmation also. but between 2-3-2010 to 3-3-2010 my maximum money has been deducted. i have used sms facility during above period . i have contacted on [protected] but could not recieve proper answer .please enquire about it & rectify my bill. my mob.no. is [protected]

This comment regarding for my sms pack deactivation i've been complaining past 4 months to the reliance customer care for sms pack deactivation bcoz ive tried my end its not been deactivated. So every month these peopel will give the compaint sr. no. these numbers as follows-[protected] date-4-oct-2001, com. no-[protected] date of complaint-4-nov-2001, comp no-[protected] date [protected] and says that this will not happen on next month we will take care for this but these people keep loudging the complaint not taking appropriate action, really its painful to waiving of our money we have to keep calling these people but no action from their end so am advising you people to dont go for this network else you will be face like these type of problem. I will update the same on other blog which am knowing to make people awareness

Please do something about the retailer who never submits any forms of customers who buys phones from him. His name and number is: Metro Watch Company, [protected]. Due to this reasons approx 11 reliance phones per month remain disconnected as he fails to submit consumers' documents at reliance office. We are really fed up of his misguidance & fake promises. Reliance needs to be a little alert upon the retailers that he chooses for his products.

I have been facing the issue of incorrect bill for past few months. The last month I was charged extra of rs 113 and this month of rs 528. I havent used any internet or premium services as myphone doesnt support internet. While looking for the resolution of the issue through google search I came to know that other customer also suffered from this issue before and had incorrect bill amount. Previously costumer also faced the similiar issue and posted in the consumer court. I am not willing to pay any single amount of money for the services I havent used and I wont pay the amount charged in vas. The bill showing the amount had been deducted for premiuim services 51234 which I havent used.

I had logged a complain regarding network issue last montmonth but till no action has taken. And now they are saying that it will take 3 to 4 month to solve the issue i am facing problem due to this issue it interrupt in between call aevery time call lost in between calls I hardly use internet in my circle

I don't liked the service of reliance Broadband uptill now. As in a month the connection does not works more 20-22 days, in which we have to make complaints daily with no resolution done by your side. Also from last [protected] my connection stopped working, the on 23 & 24 th of July The connection worked a little bit but after that from 25th evening again it stopped working. On the other hand firstly there is no service to tell the customer the bill or to send the bill. When the bill due date is over then the companies representatives contact's & asked to pay the bill. In this problem's how will be the customer be satisfied from your service and will die to proceed your connection. Many times i had made the complaints about the internet no working, about the bill, and also to TERMINATE my internet services... But there's no resolution from your's. So i request to please lokk through the matter or kindly TERMINATE my service.

I am using Relience Postpaid connection with Micromax P650E tab which support EVDO, network is ok but when I try to connect to internet page is not opening & speed is reaaaaly slooow I am really frustrated with customercare support on this, they did nothing. please help. Also during purchase I have been told by RCOM executives that in North East there is service of RCOM, but last month I was in Manipur state capital city Imphal no coverege was there... Why you cheat people like this?

I'm M.Dileep from hyderabad. My Father (M.S.M. Raju) is using reliance cdma (prepaid) from the past 6 years. Recent times without any prior intimation he is being charged for various value added services which were not activated by him. Many a times we asked to the customer care executives to deactivate all such services but in vain. Yesterday (11/07/2017) also my dad's balance was again deducted. I request the appropriate authority to solve this at the earliest convenience.

Dileep [protected])

M.S.M. Raju [protected])

This is Gangesh from Chennai. I have started using reliance broadband wired connection from mid April 2017.
It worked fine for one month and on 14th of may it stopped working. That's when i made my complaint to reliance on 14th of May 2017 {comp no : [protected] }.

That was the beginning of the series of complaints, I used to call them every day at least to know the status of the complaint for which i received the same response that a technician will visit your place or will give you a service call. I received no communication from them. Two weeks passed by on the course of which i received the following complaint numbers : [protected]; [protected]; [protected] and [protected] and more.

I even tried the reliance secretariat of appellate authority who boasted of solving any problems within 4 days. I obeyed their response and waited and i got no response . Tried the same thing again and got the same result. This went on until 17th of June when i received a mail from Reliance Communications which turned out to be the bill for the month of mid may - mid June ... the exact period of my Internet blackout. I got disappointed and called them to explain the reason ... the guy just told me that i should pay my bill and wait until the complaint is closed and then claim my waiver.
Its really unbelievable from reliance.

Kindly help me resolve this issue,
Regards
Gangesh

On 27.3.2017, all of a sudden, ### messages started going out from my mobile No.[protected]. In spite of my all efforts, they could not be stopped. The mobile was switched off to stop out going SMSs that had no meaning.
On 28th March, 2017, I lodged a complaint with the customer care centre at Jail Road show room where from the instrument was purchased in the month of February, 2017. It was switched on and the messages started going again and again with out stopping. Mr. Praveen Kumar, the in charge at the customer care centre (Ph. No.[protected], [protected] & 011-326 33331obserbed the problem and retained the instrument for repairs. A stand by instrument was provided to me for a day.

After I returned, the same problem of automatically sending SMSs from my cell started. They could stop after the mobile was switched off. This was with the instrument which the care centre had provided me as a stand by for a day.
By automatically going ### SMSs from my No. [protected], about Rs. 350 were debited from my balance. It was not because of a defective instrument but due to some problem in the Reliance system. Change of instrument could not stop sending messages.

In spite of repeated requests by mail and phone and in person to Mr. Praveen Kumar of Jai road, Tilak Nagar, New Delhi, the money debited from my account could not be refunded.

This is jitendra sarathe .i am a postpoid user of reliance cdma service.i am using reliances services since to many years . but the problem is that now i hav subscibed for reliance crbt service.but the service is not activated on my no.actually it was activated but not working in my no...they charged for the service.

i have raised a complaint for this n complaint no is [protected]. but there is no resolution for that. the complaint was resolved at there end but the service still not working on my no.. while i contact to customer care center they didnt provied any setisfactory solution...they hav no resion to give why its not work.also the behaiveor n the way talking to me is not good.

Maxxton India Technologies Pvt lmt, Floor-6, Wing-2, Cluster C, EON IT PARK, Kharadi, 411014
Reliance has a STD tariff of Rs. 37.00 for 30 days in which for first 200 minutes will be charged at 25 paisa/min then 40 paisa/min, this is auto-renewal pack which activates after 30 days. I activated this plan 2 months back and used first 200 mins for 25 paisa/min then for few days it was charging 40 paisa/min as 200 minutes were finished, on 28/Oct/2017 it got auto-renewal for which i should again get 200 minutes with 25paisa/min but when I called the first std call after auto-renewal it was charging 40 paisa/min.Then I called at customer care, and first he said to me that your 200 minutes are over and benefit is activated on your number but after checking "he agreed that their system is taking previous data in which previous minutes (in which 200 minutes were over) of previous tariff(before auto-renewal) are added" and logged a complaint. After 24 hours, in resolution they said that you are already using benefit of this pack as it was charging 40 paisa/min. but I dint used first 200 minutes of this pack in which charges are 25 paisa/min but according to them I have used it and 200 minutes are over now. I have used this plan a lot of times and each time after auto-renewal, I face same situation in which they say that your 200 minutes are over and after calling customer care they gave benefit to me in which first 200 minutes are charged at 25p/m but this time they crossed all the limits. I called at customer care around 15-20 times, a few of them agreed that previous minutes are added (not updated to used minutes as 0-zero) due to their technical problems. What their system is doing is adding previously used minutes to benefit and is not updating to Zero used minutes when pack is reactivated.
for example, I activated pack on 29/Sept/2017 and got 200 minutes a 25paisa/min which got over on nearly 20/Oct/2017 after that 40 paisa/min till 27/Oct/2017 (nearly 200+50 minutes were used). then on 28/Oct/2017 it was auto-renewal so deducted Rs 37 from main balance. now first [protected] minutes) should be charged at 40 paisa/ min but at the first call itself I was charged at 40paisa/min. till now I am calling them but they are saying the same thing that your number has been benefitted from this pack and your 200 minutes are over.

I have called them so many times on the same issue but this time they crossed all the limits as I have wasted my time in talking to them and explaining my problem. Each month i have to call them on same issue.Now i am not able to call at customer care as it automatically get cut. and this activated plan will be over on 26/Nov/2017 and i will not get the benefit as per tariff.

Respected sir,
I am sorry to say but i am really not happy about ur product n services because i am facing much more problems about speed of wipod dongle n i have already complaints many times about this problem in ur relation centre no. [protected], there is given to me a service request no. N said ur problem solve in next three days but my problem is not solve till now and another thing is i have a big problem about my bill amount when i am purchase the wipod 3g dongle with rs. 599 / plan with unlimited data plan the agent said to me 5 gb day and 5 gb night data in ur plan for every month and ur every month bill amount is only rs. 599 / . But my last month bill amount is 689 and this month bill amount is rs. 872 / . I just wanna to know why the my bill amount is exeed than my monthly rental amount of rs. 599 / /
I am requesting you sir please help me and inform me about my billing problems and please solve my speed problem.
If my problems not solved by you than i should to close your services forever.
Wipod-[protected],3g dongle
Amzad hussain
Kurbansiddiqui@gmail.com
[protected]

Hi,
i have recharged for Rs 51 to activate 50ps/min plan. But couldn't get activated as the cusomer support of reliance told that you have done a wrong recharge, you should have done Rs48/ instead.But the Reliance flashy website will say you to recharge for Rs51 to vaila the offer.
Anyway my mistake to do the wromg recharge, but how their system has accpeted and sent a return message saying, now you can enjoy 50ps/min calling. But i came to know that after two days since it is deducting rs1.50/min and they don't have a policy to return the wrong amount you have recharged. once you recharge a wrong amount that will go to charity with no clue by the Reliance system!

Sid.

Dear sir,
I want to submit that from balance of my Reliance CDMA you you Deducted approximate Rs. 90/ f without any authorization from my side. Some service has be activated with out my consent and are being charged. I am really not interested to avail such services and of course I am not using these services . Please deactivate all such services and refund my amount of approximate Rs. 90/- as early as possible.

Reliance communication, being a respectable brand must not indulged itself in such type of activities which come in the category of CHEATING. Please advise your executive staff.

With regards

Sanjeev Kumar Sharma

[protected]

Please reply why are you cheating us. It a corporate culture of Reliance Communication or whole Anil Dhirubhani Ambani Group. Please say some thing.

No. I am not agreed upon to your version. No service has been activated from my side. I have been charged wrongly and I refund of my amount. You should not cheat your customers. Your behavior is forcing me consider the change of operator.

Sanjeev sharma
[protected]

Hi Sanjeev,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, please email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Hi Sanjeev,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Dear Sir/Madam i would Like to draw your kind attention towards the network problem what we are facing theses days. We are reciving very less frequency/network at golaganj peer jalil area landmark is Golaganj post office please take immidiate action. Problem we are facing like call drop some time network signals gone away and many more. We are very thankful to you if you take an appropriate action

my mobile lost today no9839216225 please block sim. rohit arora, m/133/52, near jangli dev mandir kidwai nagar kanpur.

I REPRODUCE BELOW MY REPLY TO THE MAIL I RECD FROM RELIANCE ON 19/6/09

--- On Fri, 19/6/09, surendra shetty wrote:

From: surendra shetty
Subject: RE:'ADAG=[protected]'Reference your mail
To: "customercare@relianceada.com"
Date: Friday, 19 June, 2009, 10:17 AM

K SURENDRA SHETTY 6-3-1247/357
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082
June 19, 2009
Ms Vaishali Kadam
The Customer Care
Reliance India Mobile

Dear Ms Vaishali,

Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]

This is with reference to you reply of 19 June 2009
regarding my complain on the above.

I am surprised to receive your standard reply regarding
my complaint of unnecessary deduction of amount of
Rs.30/- towards job alert facility as stated you your
call centre (*333) personal on 13/6/09. Please note
that as soon as I found out that this amount was
deducted from my prepaid account, I got in touch with
your call centre on 13/6/09 at about 0830 hrs. Every
time when i called the call centre to find out my case,
I was getting a standard reply that they will rectify
this and credit the amount which never happened. I was
therefore forced to write to you on 16/6/09 in order to
bring this inordinate delay to your attention.

I now write to understand whether you are going to
credit the amount deducted from my prepaid account nor
not. If you are going to ignore my request, I have no
other option but to take up this matter in a public
forum.

I look forward to hearing from you.

Yours sincerely,
sd/-
K S Shetty

K S Shetty

I received a reply to my complaint on reliance Unnecessary Deduction of Amount from
my Cell No: [protected]. I reproduce below the reply received:

--- On Fri, 19/6/09, customercare@relianceada.com wrote:

From: customercare@relianceada.com
Subject: RE:'ADAG=[protected]'Reference your mail
To: "surendra shetty"
Date: Friday, 19 June, 2009, 8:36 AM

Dear Customer,

In response to your mail regarding Reliance Mobile number [protected], please note that the dispute is beyond three days. Hence, we are unable to process your request for the waiver.

However, we have noted down your request for deactivation of the ALTJOBSPHONE pack.

Further to your mail regarding deactivation of the ALTJOBSPHONE pack, please note that your complaint is logged as Service Request ID [protected]. We are working on it and will respond to you in next 2 days.

In continuation to your complaint against Customer Care staff, we would like to inform you that we have noted down your complaint and forwarded to concerned department for necessary actions to be taken.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at customercare@relianceada.com or fax us at [protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Vaishali Kadam

Customer Care

Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

K SURENDRA SHETTY 6-3-1247/357
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082

June 15, 2009

The Customer Care
Reliance India Mobile

Dear Sir,

Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]

This is to bring to your notice that during the first
week of June '09 I had Rs.99.11 in my account. On 12
June '09 when I checked my account, to my surprise I
saw that an amount of Rs.30/- had been deducted from my
prepaid account and the balance left show as Rs.69.11.
On 13 June '09 at about 08.30 hrs I called your call
center (*333) and enquired about this and was informed
that Rs.30/- had been deducted for job alert facility.

I was surprised to see when I did not opt for any such
facility nor I sent any SMS to opt for this, how can
you deducted Rs.30/- towards job alert. A complaint was
registered on 13/6/09. Every time when I contacted
your call centre (*333), I have been giving a standard
reply saying that action will be taken to revert back
my money within two hours. Till date no action has been
taken to rectify my problem.

Your inaction leads to believe that some kind of
malpractice is going on.

Please look into this problem immediately and rectify
the mistake and confirm. If you fail to take action on
receipt of this mail, I will be constrained to take
appropriate action against you for which you will be
held response for cost and consequence.

Thank you,

Yours faithfully,

sd/-
K S Shetty

Ya, this is very true that activating call tunes and such options which company gives to a costumer is actually company own way of making money. They with their wish, detect amount and we costumer like fools know that we lost the money for no reason.

But what is the solution, no way to solve all this. One no in call center gives damn to customers problem.

Many times they don't even give us the complaint no. and after requesting also they don't even discontinue the call tunes.

NO HELP

Even i have a similar experience. I do own a RIM postpaid as well as prepaid .

Once i subscribed to the mobile radio pack on postpaid which was supposed to offer me some free minutes after which i were to be charged but after the subscription i could not access the service at all not even a single second i lodged a complaint regards to this 8 times everytime i was told that its been escalated to higher authority and even i was promised that i'll get a waiver on this which ultimately din't happen.

problem with the prepaid sim ( which was switched off for two months ) the money was deducted and a caller tune was activated automatically and daily rental was also deducted for the same until i came to know when i switched it on after two months and was shocked to see 80 rs was down to 25 rs i lodged the complaint regards to this also but in vain again i was promised the same thing which din't happen finally i was told that the activation was from my side (on 26th march 2009) .

Reliance is a big fraud and i'm damn sure that these kind of problems might have been faced by many.

hi

This is srishtee Pandya from indore i applied fo rreliance broadband connection . some of the exicutives came an attach the modem and phone with my Pc but 3 weeks went its not installed yet... none of them was bothered i took regular follow ups which is of no use due to which i got so disturbed now iwant that they should take their modem and everything back they are not the stuffs to decorate my home and as up to me soon I am going to file the case in consumer forum .i am going to take actions against it and according to the information act laws they have to pay a big cost . I trusted this brand but sorry to say this doesnt deserves to be called as brand . didnt expected this from such a big brand ...this is shamefulll act your relience office in indore has performed ...
srishtee pandya
PRO
132, Prikanko colony annapurna road
indore, M.P
[protected]

Hi,
This is Saleem staying at road# 2, Banjara Hills, Hyderabad. I am also facing the same problem with the Reliance broadband. They took 500 rupees for installation charges and promised that connection will be given within week max. Executive has collected the money in mid May month, after two weeks they said that they have some problem with the connection and there is no facility to give me the connection and said money will refunded after 45 days. By now it has been more than three months I did not get my refund. I called them many times for my own money but always keep telling you will getting the money with in week and now they are not lifting my call itself. The person who has taken my money is Mukesh (mobile# [protected]) and he is in charge for my area.

They have given receipt/acknowledge for Rs 500 and its number is [protected].

I have found this site as last hope to get out this junk reliance. Can you please help me in getting out of this.

Thanks.

sir/madam

sub-balance deduct in my mobile/ 650 rupees, 13/06/11

i am Sandeep gupta.my mobile number [protected] in Mumbai,
my request number-[protected] in 13-6-11, 48 hours finish.
now my problem not solve
if my problem no solve than i will live your Reliance
my other contact number-[protected] or e-mail-sg6810@gmail.com

I am saurabh from jabalpur my father purchased a reliance lifetime Prepaid mobile few years back now the reliance

communications it is work fine but know for last 3 months they are automatically charging it for different pacakages like

India Edu etc. I have complaint several times to there customer care(Dial *333 on any reliance mobile for customer care) but

but they are not responding.please take an strict action.

Thanks !

Your's Siincerely

saurabh

dear sir i have a postpaid connection of reliance cdma([protected]) in up east, kanpur . it was a prepaid connection before 3 months & i have converted it now in postpaid.after conversion, i have taken plan for for rs.199 for free unlimited calls in all over up. we have already selected an another plan of free sms for rs.60 per 1000sms... and they have given us an another plan of rs100 for 300mins. free for other phones in east up...& i have diposted rs 500/-security money and last three month my bill is never cross the limit of rs500/-.but after activation of postpaid connection, the co. (reliance) is always warning me that my billing is exceeding the limit & it will be suspended if i could not deposit Rs.500?400 Extra...
before a week they always de-activate my connection when i ask for billl then they said that my bill will be generated after 5 th day of every month...and further they added that till i not deposit some amount to them, , they will continue the de-activation of out-going on my phone...
i requeted them that our billing amount is not so high, , so plz do not de- activate your services...
every time when generate our bill, , , , , it is proved that our biling amount is not exceeding the credit limit of rs.500/-
Instead of all that we are facing the deactivation every month without any failure for near about 10 daysss... so plz tell us what next step to take...