Renwood RealtyTrac
Reviews and Complaints

i found my home advertised as going up for auction when I actually own it outright and taxes are paid in advance. I have a tenant in the property and she reported this to me in a panic. There is a picture of the house on Trulia, and their site refers to Realtytrac as the provider of the information. Realtytrac denied providing the information to Trulia, stating that they had another home on my street for auction, and Realtytrac stated that i would have to contact Trulia to straighten this out. I have also written to Trulia, but have not heard back. And there the house sits "up for auction". How many homes are they advertising that are not being forclosed on. See Trulia.com Forclosures: Jefferson Ave Langhorne, PA #[protected]

This is without question the single slowest and useless site I have ever encountered. It advertises itself as having lists and listings for over a million foreclosures, but when I have entered the address for houses that I know are in foreclosure - such as my ex-wife- it usually returns a screen that says - and I am NOT making this up - "Bummer. We don't have it. But we're adding new properties every day." BUMMER?! B.U.M.M.E.R. ? What kind of amateur website sends out an error message "BUMMER" after charging $60 per month for a subscription? What's even worse is that I have view properties on one day, only to have REALTYTRAC not have the ability to display the property the next day. That time, the web site 'thinks' about it for 5-10 minutes, then comes back with yet another error message about REALTYTRAC no being able to display the property. DO NOT SUBSCRIBE! THIS IS A MONUMENTAL RIPOFF! The site is 99% useless. It's the slowest site I've ever encountered, data is outdated and frequently innacurate, and most times it will now show a property on the map but not allow you to actually look at the details. REALTYTRAC is a complete waste of time. DO NOT SUBSCRIBE TO REALTYTRAC.COMedy. They SUCK SUCK SUCK SUCK!

I agreed to a seven day trial with RealtyTrac. First, the promised information was not there. Secondly, when I went to cancel, I could not log in. I called and got an answering machine and no one called me back. What a nightmare. I am referring them to my state consumer protection board if they do not refund the entire amount that they charged to my cc after they were given appropriate notice. There was an article written by The Oregon Herald, a major newspaper about these people in 2007 where the reporter came up with the same problems. Interesting, isn't it? http://www.oregonherald.com/n/special-reports/real_estate/realtytrac.htm

I never used this website a day in my life, nor did I subscribe to them. I just found out after looking at my statements well after over a year. They have scammed me out of well over one thousand dollars. I want a full refund.

On March 13, 1020 I tried a 7 day free trail with realtytrac. I recieved a printout that was not very useful to me so I canceled the next day with Danielle. I later found that realtytrac Coach is putting a charge of 59.95 on my credit card. I called to cancel again and recieved a credit for april but not for March. They are piggybacking web sites and tricking you into charges. Then when you use costumer servcie to correct the problem they are less than helpful stating Realtytrac and Realtytrac Coach are not affilitated. It looks to me like both are operated by the PEI company in Utah. I would like to join the others in some sort of civil action.

There has been multitudious complaints raised about customers of RealtyTrac cancelling their subscriptions and thereafter having a charge appear on the credit card in the amount of $44.95 from a company called RE Promoter.

This happened to me.

When I went back to review my email cancellation acknowledgement from RealtyTrac, the email addres for support/ billing questions was [protected]@realestatepromoter.com. This would imply some connection between the two companies.

Nevertheless, RE Promoter denies anything but an advertising relationship with RealtyTrac.

You must be persistent to get a full refund from RE Promoter. When I emailed them, the email reply was that they would not grant a refund but would cancel my service. Of course, I never signed up for the service and so from my standpoint there was nothing to cancel.

Next, I called customer service. "Jeff" told me that he was authorized to rebate two charges for $44.95, although three charges had already been billed to my card. I thanked Jeff for this, but told him I wanted a full refund. He told me I would have to submit a form to the billing department. He emailed me the form, which I completed and returned.

Next, I sent an email to Dave Rogers at RE Promoter. I got Dave's address from another post to this site. "Jeff" did not offer Dave's contact informtion to me.

Dave's contact information is:

Dave Rogers
Client Relations & Services Director
[protected]
dave.[protected]@eharborinc.com

Next, I sent a letter to Dave Rogers explaining everything that had happened.

I received immediate action from Dave. Dave agreed to refund to me four payments. I was only aware of three, and I guess the last one will be on my next statement. To Dave's credit, he stepped up and offered to refund all four payments, not jsut the three I had asked for. This was the honest and right thing to do, and Dave did it.

So, if you push hard enough, you should get a complete refund. While Dave was good to work with, I do sympathize with the comments of other posters who point out that RE Promoter is aware of the methods used by RealtyTrac to channel business to RE Promoter and RE Promoter continues to advertise/do business with RealtyTrac. They benefit from all of the consumers who don't notice the unwarranted charges to their credit card and give up too easily in their quest for a refund.

So, while Dave did offer to provide me with a full refund, it is a poor reflection on RE Promoter that one has to go to such lengths just to receive one's money back for a service that one never subsribed to. How many people who are fraudulently billed for the service stop at the receipt of the first email saying "no refund, but we will cancel your service", and are willing to just cut their losses at that.

If RE Promoter had integrity as an organization, it would empower its customer service department to deal with the RealtyTrac problem in a forthright manner and offer an immediate refund. Then, RE Promoter would end its relationship with RealtyTrac because of the unethical manner in which RealtyTrac steers "subscribers" to RE Promoter.

As for the practices of RealtyTrac, nothing good can be said about a company that steers unwitting customers to a new service that the customer did not knowingly sign up for and provides the new "service" provider with their customer's credit card information. This is unconsciousable, and I hope the State Attorney General in California puts RealtyTrac out of business and its management behind bars.

Jim
Lafayette, Louisiana

I experienced the same SCAM. And exhausted all avenues to get my refund. I am going to share with you 3 contact numbers that you need to HARASS for a FULL REFUND. Carbon copy all of them on your correspondences via email. If they get enough of these requests they will have to change their deceptive business practices. They were getting ANNOYED with my persistance! They are quite aware of all the complaints. And Yes I received a FULL refund!

Rob Loschiavo
Director
RealtyTrac Inc.
[protected] x122
[protected]@realtytrac.com

Daren Blomquist '[protected]@realtytrac.com'

Dave Rogers, Client Relations and Services Director for REAL ESTAT Promoter
[protected]
[protected]@eharborinc.com

DO NOT GIVE UP!

I too was stupid to sign up for the trial subscription to RealtyTrac to see if they really did provide additional foreclosure information not available elsewhere - not really, just packaged a little better. I got sidetracked and was a day late in canceling the trial subscription so I figured I had wasted $49.95. To my surprise my credit card also had the additional $59.95 charge from PEI*Coach Network . I immediately called the phone number on the credit card bill and fortunately there were no problems in canceling the (real estate advisors) subscription as well as submitting a refund request. I went back to the RealtyTrac.com site and went through the signup pages again up to the payment page and carefully read the Terms of Use and did not find anything that hints at signing up for another service. Hence I do believe there is some misconduct involved in this automatic signup. The RealtyTrac Terms of Use does state "Member who posts Member Content on the Site or any RealtyTrac-controlled or sponsored website, including without limitation, properties for sale, hereby grants to RealtyTrac the right to distribute, by e-mail or otherwise, all, part or a modified version of such Member Content to any third party, including any media RealtyTrac may deem advisable in its sole determination for marketing purposes." --i.e. a pretty stong anti-privacy statement.

I went on realty trac.com to search for homes they offered a free 7 day trial period. they said as long as i cancelled within the 7 days there would be no futher charges.that was 2 months ago and now in december my bank account was charged 2 different charges one for 49.95 and one for 44.95. i received my email stating my confirmation of cancellation on the 6st day of my trial period and my bank will not do any thing. i need them to stop taking money from my account i went back to realty trac to try to cancel again but now it wont let me in it says i have to reregister with a different card and i refuse to do that. please help me get them to replace the money that they took from my account and stop any future withdrawls.the emails have been erased but i do have copy of bank statement that i can fax or copy and send.my email account is [protected]@yahoo.com

Like may other unsuspecting previous subscriber to Realtytrac, I just learned that REALTY TRAC releases your credit card information to third parties without willful or explicit authorization.

I canceled my subscription to Realty Trac in April 2009. In May 2009, I was billed by both Realty Trac for $49.95 and discovered a new charge of $44.95 by a shadow company of Realty Trac called REPROMO in LAS VEGAS NV (REAL ESTATE PROMOTER).

I have since learned that this company uses your credit card information provided by Realty Trac upon canceling your Realty Trac subscription without your explicit written or verbal consent.

While I do not recall ever selecting the option for this service, nor would I have selected this service had I been provided the opportunity, it appears that Realty Trac is responsible through either deception or unlawful representation.

While the Realty Trac billings stopped, this shadow company has continued to bill $44.95 per month.

I have contacted my Credit Cards fraud unit and am filing a complaint with the BBB. Unfortunately, I am stationed overseas in the military which complicates attempts to resolve this issue. I am contacting the SJAG office for further action.

CONSIDERING SIGNING UP FOR REALTYTRAC? CAVEAT EMPTOR!

Russell

I was charged 44.95 in October and November of this year, after cancelling my Realty Trac account, they gave my Credit card Information to a 3rd party Real Estate Promoters without my consent or authorization. I prompty closed my account and disputed the charges. When I called Realty Trac they had the number and a whole spiel lined up for Real Estate Promoters. It was extremely disheartening. I have been charged nearly 100 dollars in the last 2 months, I even had my cancellation number for Realty Trac. I really hope that this can be resolved. But after reading other posts I highly doubt it, but I know I never authorized these charges. Realty Trac even asked if it was possible I clicked on this link on the second page since this other company advertises on their site. I only put my CC info in once, and read the cancellation policies for Realty Trac, I never even saw anything for this other company. I can't beleive they have been able to do this for months without be prosecuted for fraud.

I signed up and cancelled my realtytrac acount within 1 day. A few months later my account showed a charge of 44.95 on the 3oth of Sept and also on Aug 30th. I had no idea what it was! I called the bank and disputed it (Chase sucks) and they said it was my fault and I had to call the company that charged me--although it was completely unauthorized. Of course I researched it online to see what the hell Real Estate Promoter is and the first thing that came up was "SCAM!" I called Real Estate Promoter to yell at someone and surprisingly they cancelled my "membership" whatever it was... and said they'd refund me the two charges within 3-5 days. The guy kind of sounded like this happens all the time and even called it an accident. So then I called RealtyTrac to file a complaint and let them know they are part of a scam. The customer support guy couldn't have cared less and they are more than aware of the problem but it is "our" fault not the company's. So beware! Do not sign up for Realtytrac!

I did sign up with Realty Trac for the discounted 7 day trial and cancelled in the same day via their instructions because the information that was given was the same that I found on my own. After the 7 days, I was charged the full price. I called and spoke to a customer service representative, who insured me that I would no longer have an account with Realty Trac which was almost a month ago. No where did I read they would be passing on my account information to another company. Now I am being charged by Real Estate Promotors for information that I DID'NT want, have not seen any info on and DID'NT authorize. Now I have the hassel of getting back my money that I did't willingly give out.

Please do not use this company for any services. You will be linked to Real Estate Promoter and charged a monthly fee of $44.95 at least. It appeared on my statement as 1323 Research Way with a phone number of [protected]. You will get an answering machine at this number. The only way I reaced any one at this company was to go to their web site and call the customer service number. The person I spoke too claimed I had to click on their link on this web site to get their services. Beware, because I certainly did not do this intentionally, or I would have cancelled it out immediately. Beware of hidden charges and cost with Realty Trac links!

I tried to create a 7 day free trial account to use realtytrac, a website which provides information about foreclosed properties on the market. My acount never worked, and I have never logged successfully logged in to the website. You are supposedly able to cancel your subscription on line, but I could not because my login didn't work.

The 7 day trial lapsed and I called when I noticed the $49.95 monthly charge on my credit card. I was able to speak to a representative after just 5 minutes or so to cancel my subscription (although they charge a $5 fee to cancel by phone), and then I was transferred to another line to speak with customer service representative about my refund and waited on hold for over 2 hours before I was allowed to submit a request for a refund. No big surprise, They have refused to refund the full amount although I have never used the service, not even once.

Do not use this service, they are out to rip people off. And at a quiet $50 a month, they are making a bundle.

Realty Trac shared my information with another company and charged my card 49.95. unauthorized charges.

I am disputing this transaction because I tried to cancel my membership on the 7th day of the free trial. I received a call and email on instructions on how to cancel my account on the e8th day. Additionally, I received a call from a Realty Trac representative that was
Trying to sell me goods and services unreleated to what the free trial was offering.
The solicitation was for entering a training program to either buy short sale home and use realty tracs legal services to make the purchase or become a research person to get money for finding houses for short sellers. The advertised product was simply what I though was the reputable statistical real estate tracking company. Since I only used the free trial for 7 days and get a delayed response in cancellation, then a call regarding a product and service that they are selling that had nothing to do with my free trial and they go ahead and charge me $49.95 for service that I tried to cancel in the appropriate time frame, I will dispute this transaction for misrepresentation of the Services rendered as well as many sources of documentation regarding complaints against this company for misrepresentation. I was unaware of this until I noticed that my credit card was being charged for one month of service that I was misled by their claims of service.