Repwest Insurance Company review: Car rental reimbursement

My Subaru was damaged by UHaul truck while parked on the street on or near July 10th . I had to rent a car while my Subaru was in the garage awaiting reimbursement from Repwest for the damages. I was told by several UHaul representatives that I would be reimbursed for the rental if the damage was not my fault. Since my car was unoccupied and parked at the time it was hit, I was found not responsible.

In addition, since both the driver of the UHaul and myself work for the NYC Department of Education, RepWest thought that sounded suspicious and needed to do an "investigation." (The NYC DOE employs 135,000 people in and around New York city, so it is not unusual to find NYC DOE employees living in a middle class neighborhood in NYC.) It seems that this investigation added to the amount of time it took to get the claim resolved

The garage let me know in October that my car was ready, and I was able to pick up my car on October 17th.

I submitted receipts for the July to August reimbursement in the summer, and received reimbursement for the car rental for that month. I then submitted the rental receipt amounts listed below back in September, and then again in October, but have not received a second reimbursement check.

I spoke to Maria Haig, a RepWest rep, once, who claimed that the garage had received the insurance claim check some time during the summer, so she stated she would need to "investigate." Despite attempting to contact her numerous times since, I have not heard back.

It is not my fault that the garage delayed returning the car until October. I received no contact from them or Repwest that the car was ready in July or the claim check had been sent out.

Communication with Repwest from my first adjuster, Patrick Ghearity, was non-existent, except for the one rental reimbursement check that I was sent in the summer with no explanation of what it was for. I thought the check was the claim check for the garage, so when I called the garage saying I had the check, they asked me to send them a photocopy of the check, and I heard nothing more, except that they said the car still wasn't ready. Repeated calls to the garage up until October were responded to by telling me the car was not ready. The garage did not tell me they had received the claim check in July. Repwest did not tell me they had sent out the claim check in July, nor did they inform me of the amount of the claim check.

Had I been informed that the claim check had been sent to the garage in July or August, I would have picked up the car as soon as possible afterward and not needed to continue to rent a car through October.

I would like to be reimbursed for the car rental receipts listed below.

8/13/23-9/12/23 for $3203.00

9/12/23-10/12/23 for $3203.19

10/12/23-10/17/23 for $1011.23

Total: $7417

I am a teacher and I cannot afford to have that amount in suspension while waiting for reimbursement.

My claim number is [protected]-2023.Thank you.