Repwest Insurance Company review: No communication from the claims rep, they dont return calls or emails, my claim been in since Nov, and still nothing.

My car was hit by a uhaul truck, on 10/29 at the gas station on Central ave in Newark, the driver hit my park vehicle a new 2024 honda civic, and I call you guys and was given a claim # [protected]-2024 and a claim rep, Esmeralda, I spoke to her and gave her the documents needed and never heard from her again, I've called and left messages and emails still nothing... this is so unprofessional! I need help.