Repwest Insurance Company review: Insurance

On sept 24, 2024 I went to my U-Haul storage unit in sunrise FL located on Nob Hill road to retrieve my things and close the unit. Upon entering, there was a disgusting and overbearing stench of mold and mildew. It had appeared that the place was flooded at one point due to water marks on the furniture. there was a leak in the cieling that was dripping into my silverware, leaking rusty water onto nearby furniture. My Mattress, bedframe, and rug are all damaged beyond repair due to mold infestation. Upon entering, I also saw cockroaches that were not there prior, as well as their feces all over the place. I have initiated contact with RepWest as instructed by the manager at U-Haul right away. The woman at the storage unit told me I could take my lock to the unit with me, but when this was brought up on October 5, when my friend drove there to take more pictures of the things that were damaged, she denied telling me to take my lock as she was in front of her manager who was very rude and irate with me. The people at RepWest said I was not liable to pay the storage fee for that month of September since my things were completely destroyed. I sent all information to Melinda's email and have not heard a thing from her since September. We are now in the middle of October and U-Haul is claiming that if I don't pay the amount owed then I lose everything in the unit, which I assumed needed to be there in order to be inspected. My friend was also not allowed to take anything out of the unit that was not affected because of what the angry manager had said. I am very angry and upset with this company. I called and emailed Melinda multiple times, as well as her supervisor Dan who definitely checked the message I left on his answering machine to call me back, because he now has an updated voice message stating he will be out of the office until October 21.