COMMONWEALTH MOTORS reviews and complaints

To Whom It May Concern:

On, or about, August 12, 2009 I visited the Kia dealership to get my air bag sensor fixed. Since I was there and needed my front brakes to be fix I had that done as well; in addition to getting a new inspection sticker. I was there for more than 7 hours. I waited patiently in the waiting room and then used the courtesy shuttle. When it was time to have my inspection done, the vehicle was cold and "not ready". I understood and came back the following day after driving the vehicle 75+ miles. That day I was told that my vehicle failed due to a code indicating that an o2 sensor was malfunctioned. I was told it is covered by warranty from Eric Kruszczynski and Adam (the service tech at the courtesy desk) said he will order the sensor and call me when it is in. I waited 2 weeks and followed up myself. When I called Adam said he could not locate the warranty ticket and would call me the following day. I waited until 3pm and received no phone call. I then called again and spoke with a woman who handles the warranty's who informed me she could not locate the paperwork at all and I need to come back in to have the codes retaken.

I was already upset that I did not receive any phone calls as promised by Adam. To be told I have to come back made me angrier. I live in Peabody, MA and the commute is 30-45 minutes one way. Just to have the codes retaken, would cost me an hour to an hour and a half. When I arrived at the dealership I advised Fred at the service desk that I am quite upset. He did not listen to me and told me to lower my voice. He investigated the matter and insisted it was not an o2 sensor. He said I would not have to wait to get the codes retaken. I then went into the waiting area and let 60 minutes pass before complaining. Fred and Erik were unbelievably rude and insisted they never said it was an O2 sensor and I was never informed of that.If that was the case, how would I know that the dealership had two O2 sensors in stock and two out of stock. I also knew the one I needed was not in the inventory. Fred and Erick argued for 10 minutes with me and Erik insisted "it was out of his control". I would have calmed down if I had received an apology or some acknowledgment of errors on their part. Instead, I received the worst customer service of my life.

I am telling all my friends and family of this ordeal and making sure they think twice about buying any vehicles from Commonwealth Motors. In fact, I will never buy another Kia because of this issue, never-mind a vehicle from Commonwealth Motors. I have also blogged about this experience and posted comments on several customer service sites. I write to you to inform you that it may serve your company well to teach your employees customer service skills that they clearly lack.

Sincerely,
Laurie Nolan

My father bought a honda from them at a very low price. They then said that the car we wanted would be there in a week. A week later, it had not arrived. We then waited for a couple of weeks, but the car had still not arrived. Then we started complaining, and they kept on giving us random time when the car would come, but apparently it never came. Then we had friends call asking about the same type of car, in the same color, and they said that it was there. When we went, they told us that they has just sold it or that it wasn't there. It has not been over a month and they still are saying that it has not arrived. Finally, they then said that we had canceled out contract with them over the phone, which we do not remember doing.

According to people at my father workplace, the same sort of thing has happened to them when trying to buy a car from the same dealer.