Revitalize in Turkey
Reviews and Complaints

This is to inform anyone reading this review that, the patient above has contacted us on 03.11 - Wednesday last week, to ask if the redness and soreness around the incision area were normal. There was no sign of discharge or any open wound on the photos, which would have made us alarmed otherwise. All patient photos are normally sent to the relevant whatsapp group for them to be investigated by our patient director. It came to our attention that our office assistant has sent them to the wrong group as he didn’t pick up any signs of a problem on the patients photos, thinking that the patient is asking for a specific input for her recovery, which was the main reason we had three days delay in getting back to our patient. The moment we realized this, our patient director rang Ms Evans and apologized her by explaining about the circumstances out of our control that were conducive in causing a 3 day delay in getting back to her. Our patient director has also explained to her on the phone that he has found it to be the right course of action for her to GP, as it safeguarded patient’s being put on to antibiotic, whilst we always send out antibiotics to each of our patients immediately after a sign infection is picked, with the whole process of delivery taking up to 2-3 working days, we do approve patients seeing their GP’s most of the time to expedite the process of getting an antibiotic. We would like to indicate that we have Home Kit Packs made available to purchase for a small fee at our Patient Complex where we have all the essential medications including a course of antibiotics, we firmly advise to all of our patients to obtain one of these kits to make sure that they would have a snag-free recovery experience by when they are back in their home countries.

Ms Evans was explained on the phone that most of the time it could not possible to infer patient has a infection with the sign of redness on the operation site, with the absence of any physical examination unless there is an exudate, sloughy wound or opening on the wound like where there is pus type of discharge. After looking her photos, our surgeon wasn’t either able to conclude that the redness could be to do with the infection, however we would have still advised the patient to start with a course of an antiobiotic to be on the safe side, as signs of redness could still be associated with the early stages of a mild infection, although it is not possible to confirm this without any physical examination or by looking at one photograph.

Just to add one more clarification in our defence to Ms Evan’s statement where she seems to rephrased our explanation and recontrued it wrongly, there was no such written or verbal statement with any direct reference to our being busy to reply to her. The message our office assistant sent her only stated that the week's schedule was a bit tight due to the U.K. consultations, so we could not reply immediately.

We welcome all our patients to provide feedbacks on social media about their individual recovery experiences and provide us with constructive critism where necessary; however, we have obligation to all other online viewers and readers to shed all the facts and realities about any particular complaint for the sake of establishing the grounds for an impartial appraisal of any complaint; otherwise, they could be a part of unjust mechanism that could be conducive for misleading the public opinion.

We do take responsibility for our mistake for the inadvertent hick-cup resulting in 3 days delay in responding her email, once again as we did on the phone few times want to apologize here for the inconvenience being caused. Viv has been to our clinic three times, and she will always remain to be one of our valuable patients who we cherished great memories of frienship, we will always be supportive to her all through out her recovery and stand by her side to make sure that she gets the best out her experience as a part of our commitment to be part of this long term companionship. Would be more than delighted to see her back at our clinic.

In response to the complaint above, we are obliged to reveal all the facts of the complainant's treatment in order to prove that the her claims are baseless with no solid evidence to support them.

First and foremost, we regret that the complainant has seen fit to engage in disparaging our company and all of its hard-working, dedicated employees by seeking to profit monetarily which can be clearly evinced from the barrage of whatsapp messages we have received (Screenshots of the messages are attached ). We have been bombared threatening all sorts of action if we do not meet her demands made over the last couple of weeks.

We have enough evidence ourselves to take legal proceedings. Needless to remind the complainant that misleading the public by making false claims against a business with no solid proof to support it is classed as a serious civil offence that could incur legal penalties.

We are happy to shed light on every aspect of this sham review which seems to stem from an intention of extortion on the back of a smearing campaign.

1) The Patient had 2 operations on 09.12.2021 (Breast Uplift with Implant Replacement & Vaser liposuction to abdomen, flanks & waistline). The Patient, who is 61 years old, has been given thorough information about the level of improvement that each of the operations would deliver to her. We highlighted the fact that we wouldn't be able to give too much of a dramatic result with the vaser liposuction due to the skin elasticity not being optimal given her age. The Patient was happy to accept to have this operation by knowing what would be obtained and duly signed the consent forms. However, as the pictures below show, the patient obtained a much better result with each of the operations thanks to our surgeon's dilligent efforts. As clearly seen on the "after photograph" only taken a week after the surgery, the patient's transformation speaks volumes about the work carried out . (Please see the picture of the patient taken a day after the operation which she posted on social media, praising the aftercare she received from our clinic. Furthermore, please see the video of the patient, which was recorded on her own volition and consent a day before she flew back to the UK).

It clearly shows her statements are in stark contrast with what she says on video - it could make one wonder why an unhappy patient would make a video to praise the level of after-care and the medical service she received from our company.

As could be proven by the screenshot of the attached text messages below, the patient has texted our medical coordinator on a number of occasions sending photographs of her clients wanting to come for various different treatments - one could wonder why an unhappy patient would want to refer patients to the company she is supposedly at 'odds' with. There is a striking contradiction between the messages as seen here on screenshots and the statements being made.

2) Patient had developed a mild infection after the operation after she flew back to UK. Although not being a common occurrence after most of the operations, it is hard to say that infections would never happen post-operatively. Even factors like patient's immune system not being strong enough to tolerate the trauma of the operation could cause infection. However, we are equipped to spot the problems of this kind on its onset by monitoring our patients as painstakingly as possible to guide our patients through a smooth recovery process. Packs of antibiotics are being sent to patients immediately after signs of infection are seen. Complainant has contacted us to inform us about her having an infection after she went to the hospital when the treatment plan was already started by the NHS hospital where she was put on antibiotics which is perfectly consistent with our recommendations. Our patient coordinator, Mr Tuncelli, has been in constant communication with the patient to support her day and night in terms of providing medical advice and making our presence felt when a patient needs it most. Screenshots below are showing the messages sent to her doing so with the intention of steering her treatment in the right direction. Infection was kept under control and patient got back on track. The below photo taken after the infection documents the recovery of the patient after the infection fully cleared out on her breast. As clearly seen, there is no any disfigurement on any of her breast that a severe infection could cause, which is a proof refuting complainants misleading claims and accusations.

What we are not equipped for however, is knowing a patient has misused scar tape which could have contributed to the patient’s infection! (see screenshot below).

Also, the patient has eluded her post-operative illness contributed to hair loss - as can be seen from her pre-arrival social media post (screenshot below) she already had such issues and sent photos to our coordinator of her expensive new hair treatment after she returned home.

3) Patient has contacted us in February 2022 only two and half months after her operation to stake her claim that her breasts are not more upright when lying down (She says she is chuffed with her breasts when she is standing up). Our patient director has kindly explained to her on several occassions after consulting with the surgeon on the issue - that it is not technically possible to give her such an unrealistic result which is against what is medically possible. It is a natural phenomenon for any mass of breast tissue sitting around the implant - although substantially reduced - to stay erect and firm on a 'lying position'. (Please see the messages sent to her). We have had a video conference call with her in the presence of our surgeon, who has explained to her in detail about the facts of body anatomy. Due to the muscle fascia coverage being limited on one side, and in view of the skin thickness being limited, the round edges of the implant are slightly visible on one side where we recommended a fat transfer to address the problem.

Under the terms of our guarantee which the patient agreed and signed to accept we have offered her further surgery to correct the problem as she sees it to some extent by stitching the pocket which is not a routine procedure but this is not going to be able to address lax breast tissue so unless this is further reduced it will still fall to the sides.

We have gone to great lengths to try to resolve the issue under the obligations of our contract but are only bombarded with demands for refund and threats including possession of a medical report from a specialist claiming to support her case which we have yet to see.

We regretfully have no choice but to respond to these unfounded claims in order to protect our business, employees and reputation we have built as one of Turkey’s most long-standing, trustworthy treatment-providers.

We shall respond to any legal proceedings or any other threats in full confidence we have acted in the interests of integrity and medical ethics.

In contrast to what the patient is claiming in her complaint, we have an abundance of documents, before and after photographs, and screenshots of the e-mail correspondence that could easily refute the complainant's claims. Attached is the video testimonial of the patient taken at her own will during her stay at our complex. It is interesting for a patient who claims to have a burn on her face to do a testimonial video after her surgery. Please click the link below.

https://www.instagram.com/p/CXlJds_gNIQ/?igshid=YmMyMTA2M2Y%3D