Arwyp Medical Centre
Reviews and Complaints

The hospital is very very very bad. It was my first time to go there. L was not feeling well. My legs were heavy. And we were using medical aid'they checked it. And allow us to go through. After that. The examined me. They couldn't find any problem'then the said that they want to give me a drip' after the drip was finished'l was all alone. The blood was starting to flow out. There was no one to come and close the drip. After n hour the nurse came n removed it. N still kept me there alone. She told me that the dr was coming. Bt l waited for hours. After two weeks they sent my husband an email to say that he must pay r300. Because medical aid didnt pay it. And to us it was not fair because'they were suppose to tell us from the start about it.In my opinion. They a thieves'they are after money only. They charged us a lot of money. But they did nothing to deserve that kind of money. People save itself by not going there.

morning Dr

Please assist with my chronic script because im out of medication now,I normally send my script to Dischem Birch acres coz it"s easy to access

the name of the medication you changed me to is Vulante

my name is Reabetsoe Ndlovu

ID [protected]

medical aid number is [protected]

cell [protected] or [protected]

This is an email i sent to Dr Matsiliza because I was admitted at Arwyp hospital from th 6th June to 18th June she changed my chronic medication with valid reasons ,but I dont have a script yet since Monday her very friendly assistant /secretary keep saying shes waiting for Doctors signature and im out of medication ,I was 30 minutes late formy check up on Monday the 10th ,she had left when I arrived ,all im asking for is ascript because i can't afford to default which is happening now

please assist

Regards

Rea

I was admitted around 2 this afternoon the 05th of July. Lunch was already served so I was told that they are organizing food for me as I am diabetic and lunch had already passed. I have been calling the nurses asking them how far is the food. 04:50 I'm still waiting. I rang the bell twice and they all keep telling me they are following up. Is this how you take care of your patients?

Good day after I got treatment from my Dokter again by accident I felt at home and ripped 2 stiches I came in On the 8 of Thursday so taht I can be sorted before my sick leave is up at my employer so the Dokter dragging me so long since the 15 th already.

I asked her to discharge me she saying no I doo feel very very good to go home and I don't actually know why she puts me in High care that is unnecessary.

I'm good to go home now but because I feel apparently sorry for my self she keeps me her.. I feel she takes away my tights.

I disappointed with the security detail on Wednesday night shift 14/06/2023. All the days I have been staying with my wife up to 9pm coz she had a procedure done to her Monday 12th of June.

The arrogance of this security name provided Noma Twala, comes into the patient room and her control room is asking why I am still in the cubicle. I explained that we are supposed to leave at 9pm as all the previous days. I even told her please don't raise your voice on me and please go ask the sister on the desk.

She persisted that I should leave, then she leaves to desk and comes back saying you can stay. This greatly affected my wife as she has been having her heart beating fast.

When Noma comes back my wife says I should leave and I agreed and went to the sisters desk to lodge my complaint. They advise me to see the sister in charge the next day.

On my way out I asked for the security name and informed her that I am lodging a complaint because of her behaviour. She also goes to ask my details so that she wants also to lodge a complaint against me.

Please note the hospital staff are fantastic and caring and passionate about what they do.

This icu is really bad. Feels like patients are left for dead. Nothing is an emergency to them even if it means that a pasient can't breathe. You get told that the monitor shows he can breath. Things that need to be urgent just gets left. My dad is been here a week. Today it looks like he is being left to die. My dad needs his traccy too be changed as their is something wrong with the one he has in. But we get told their is Nothing wrong with it but they are going to change it? But then it is a waiting game as to when they are going to do this as their is always an excuse for this. I am so disappointed in this hospital. Their is something seriously wrong in this hospital.

On the 26th of May 2023 my son was admitted at Arwyp

I had to do a co-payment of R 5 000.00

The transaction was declined and the admissions staff told me that it should bounce back within a few minutes

But I had to swipe my card again as they can not admit my son without the co-payment

I have send proof on the 26th of the duplicated transaction

I have phoned Gabi on the 30th of May and she promised me she will get back to me as soon as she have feedback from the finance department

I phoned again on the 1st of June and spoke to Geraldine

According to the finance department, they have only received 1 payment

I have send a bank statement dated the 1st of June, showing the duplicated transaction and still no feedback

Arwyp was quick to take to money but not helpful in the refund at all!

On the 12th of March my father was admitted into the Arwyp hospital. He is still a patient in the hospital a week later. Currently he is on the 12th floor.

My problem is that he has fever, the air conditioning units in the hospital are not working and the room windows do not open. The rooms are stuffy, hot and smell bad due to no circulation. This is unacceptable for a private hospital and certainly a health risk. The bathrooms smell and are dirty, the hygiene is unacceptable. It has been communicated to the staff but nothing is being done about it.

My 17 year old daughter was taken to the hospital after experiencing extreme medical issues and blisters after being sun burnt at a school event.
The staff was extremely rude to my daughter's friends mom that took her to the hospital as well as to my daughter. My son came to the hospital as well as her father couldn't come and I am currently in the US.
Rude staff regardless - This is not however the reason for the complaint.

Treatment date 14.01.2023
My daughter was at first going to be kept overnight and treated for her burn wounds in theater by the plastic surgeon however he refused and they did it by giving her something to sleep so they could "scrub" her wounds and clean it and bandage her up.
Firstly my daughter has a real fear of needles but her friend's mom and my son was chased out because she is not a baby and they won't allow anyone to be present. My daughter was traumatized by a nurse when she was little due to a drip that was repeatedly attempted to be placed in her little arm and eventually after the 10th attempt they phoned the doctor /pediatrician to come do it. They took her to a room when she was small and repeated stuck my daughter with those needles even though she was screaming and crying they kept going. This gave her a real fear.

This nurse at Arwyp then placed the drip in my daughters arm incorrectly and the liquid seeped into her flesh. And not into the artery/vein. Later another drip was placed into my daughters arm. This same nurse sarcastically and tauntingly called my daughter "baby girl" after this for the whole evening.
Whilst they scrubbed my daughter's burn wounds she woke up during the procedure and struggled to breath because the nurses blocked the oxygen and basically smothered my daughter. These nurses do not deserve to practice as nurses anywhere ever.

Good Day,

Please note that I was rushed to Arwyp on the 21st of August 2022 between 1 and 2pm.

I came in with symptom's of a server headache, vomiting, weakness and sugar high.

They administered the drip for the pain and the person I cannot remember his name came to put the drip on and he was shaking a lot he poked me first time in a very awkward place and then removed the needle only to bleed a lot.

then he tried again administering the drip on my wrist this time he hurt my nerve I could feel it as it sent like an electric feeling on my hand.

ever since then i cannot use my hand as my nerve seems to be hurt and causes excruciating pain.

Kindly advise what will happen as this was negligence on the hospital side and this needs to be rectified.

Kindly contact me on [protected]

My Name is Chantal Gopal

On Saturday, 4 June 2022 at app. 2 pm I took my husband to your hospital, as he complained from a bad headache and his left leg and arm feeling numb and sore. What a big mistake. Firstly we waited so long to be assisted. Finally we received assistance. The doctor checked all his vitals, did an ecg on him, and sent him to do a mri. Once my husband arrived at the mri he had a seizure and collapsed. The staff there managed to stabilize him. After a long wait, he was then sent to redo the mri. The doctor that assisted us then came, and greeted us as she was going off duty for the day. She assured us that another doctor is on duty, and he will discuss all the details with us. We waited...and waited...and waited... No response. Eventually I asked what is happening, where I was told all the info was sent to the doctor. So I asked WHERE IS THE DOCTOR? She is not working tonight, she will only be available Sunday morning. After many words and attitudes, I was eventually connected to Dr Tsakane via a phone call. What a joke, she gave me the wrong patient's details, with an attitude nogal. After I told her that she is talking about the wrong patient, she gave even more attitude, and said that she told them not to assign a patient to her if they didnt want to. She is not on duty tonight and she will not be able to come and see the patent. Anyway, my husband needs to get into ICU. This is now after they admitted him into a normal ward, with a dirty room, medication lying all over. I asked what about food, since we were sitting there since 14:00 the afternoon and it was now late. No food available, dinner time is over. After more arguments a plate with a sorry excuse for food arrived. Now back to casualties, as the doctor insisted that he needs to get into ICU. Guess what? No bed available, so we get sent back to casualties. The unit manager was well aware off all these things happening, even he said he will file a complaint hahahaha... He instructed the staff to start phoning around for hospitals with ICU beds available. This was done at their own pace, as there was obviously no emergency for them. Finally the found space at Morningside hospital. The lady that phoned made sure to let me know that she did us a HUGE FAVOUR by getting space at Morningside hospital, as her friend is working there, and she managed to make space for us. REALLY? What a joke! Anyway, Now an ambulance needs to be phoned to transfer the patient, once again at their own pace. My husband was still complaining about a headache, which they did not bother to treat even. The ambulance arrived after 1 Sunday morning. They loaded him into the ambulance and I got into my car to follow. As I waited in my car my husband had another seizure. The paramedics managed to stabilize him. Guess what the Arwyp staff did? They stood there watching the whole episode happening. Not a single person even bothered to inform me waiting right next to the ambulance. I got out of my car and saw this whole episode happening. Unbelievable!

This is the service that you get while paying private rates for this hospital. The no care and arrogant attitudes from the nurses to the doctors on night shift is unbelievable. It felt like I was dreaming.

I will NEVER EVER recommend this hospital to any person that I know, not even my worst enemy. And if someone EVER talks to me about Arwyp, wanting to do ANYTHING there, I will make sure to tell them my whole story and make sure that they do not go there. ARWYP hospital is a place where you go to if you want to die.

My 3 year old daughter obtained out patient services at the hospital on 03 May 2022. I was told to pay R 2,000 as deposit which I did reluctantly as I only wanted to pay the final bill directly.. But advised by the staff to pay the deposit and the remaining will be refunded to my bank account (even though I am not from South Africa and residing in Botswana) within 7 working days.

They did not provide service until the deposit was obtained. Pathetic staffs and hospital. It was a minor cut for my daughter and I did not want to take any risk.

The final bill of my daughter was R 1,029.23. I was told by the staff that the outstanding balance of my deposit (R 970.77) will be refunded within 1 week in my bank account in Botswana. My banking details were provided but I have not yet received the outstanding balance of my deposit.

I have sent 2 emails but no reply. So, now it made me thinking whether this hospital is genuine or simply money hospital.

My mother was admitted to arwyp hospital on 19/04/2022,i have been trying to contact the hospital to find out which ward is my mom in,I was taken from pillar to post but eventually got assisted by a kind nurse wbo advised that my mother is in ICU but recieved news that she is doing well,a few minutes after spoken to the kind nurse,I then got a missed call from Arwyp and tried calling back,I got through to a rude lady named Leandre Swanepoel,she did not listen to what my request was,as I was about to explain that I got a missed call from the hospital,she literally sighed and told me that she doesnt know who called with an attitude that wasn't pleasing at all,I have spoken to this lady before when my mother admitted i asked her to help me by transferring the call to ward 12,she did so however the line dropped,I called again to find out what happened because I have been holding on the line just to speak to someone to transfer me and the call cut maybe there is an issue with the lines or not ,but I was patient and radialled again the call went to Leandre her attitude over the phone isn't pleasing she shouts at customers over the phone,she sighs in customers ears,she doesn't listen to customer the list continues.I did not appreciate her way of speaking to me I have my mother in hospital she shouldn't be treating customers like they are worthless.Leandre is the most rude lady I've ever met I am highly disappointed with the service at Awryp.

Personnel not making patient feel safe and secure like stated on you website Patient felt lime his life was in danger. Communication barrier but some of the staff does speak German and Afrikaans but the refuse to speak to hom in one of these languages. Patient was tied to the bed with a white strap and a cuff, cellphone was taken from him.
What kind of healthcare facility is this.
I will be making a case at the SAPS with regards to planning to murder my father in law. This will be published in all newspapers if i don't get satisfactory feedback

On Sunday the 17th of October I took my toddler (3 years old) to Arwyp casualty after contacting his Pead that advised us to take him there immediately and to all him once we there. my son had a temperature of 40!

Once we got to casualty we were helped immediately. His vitals where checked and we were taken through to the room. We were then seen by doctor Elmarie, which examined him too. I asked her to call my pead immediately which she refused to. I was told that they will deal with the situation and if they feel the need to call the pead they will do so. I explained to her that the pead said we need to contact him as soon as we get to the hospital. She refused.

My son was taken for xrays on his chest. Which he was diagnosed with bronchia pneumonia. She sent us on our way with a script which didnt even have nebs on, I had to ask her about nebs as well as if physio was needed for my son.

Needless to say my sons got a very sensitive chest and can get very sick of just a simple flu which his pead is very well aware of. Dr Elmarie does not know my son, nor does she know any of his medical history. It is totally unacceptable the she refused to call his pead.

On Friday the 22nd of October I took my son with my to our house doctor, and he was absolutely shocked that my son was not admitted to hospital cause of the severity of his bronchia pneumonia. He still had no sign of improvement on friday after his antibiotics were finished. Needless to say he made myself and his father as well as his elderly grandparents sick as well! All of this could of been avoided if the correct procedure was taken from the word Go

Very unhappy mother of a sick little boy!

Jacqueline Parsons
[protected]

Good day, I received a message this morning that I Need to pay Dr Wypkema urgently to settle an account to avoid legal action.

Firstly, as per my medical aid all treatments and bill for Arwyp was settled in full
Secondly I have never received an bill, statement or any other correspondence regarding this outstanding account
Thirdly, there are no details on the message received only an amount and banking details
And last but not least, I was last at the hospital casualty department n the 19/05/2021. Why do I only receive a notification now.
I refuse to pay money over if I am not sure what the bill entails and require a proper statement or billing info to investigate

MEALS
For a pvt hospital the quality of the meals are pathetic. I have been in hosputal from 15 Aug and still is. Not once did I received a hot meal, I had to ask one of the Ladies to warm it for me...and got the look - yes- that look.
The Ladies I shared with complained and there is some improvement.

LINNEN
I was admitted to one of the holding rooms while waiting for ny covid results. The bed had no bedding on except for 1 sheet, with shoe prints on, after admission i wanted to lay down...the nurse thought it was very funny with only the one sheet on the bed. If. I didn't made aware thst the sheet was dirty they would have left it on the bed. I actually took photos of the dirty sheets and pillow cases. A Little later on I asked for a blanked just to be told that they dont have blankets...but she will see what she can do...A PVT HOSP THAT DOESN'T HAVE BLANKETS IN THE WINTER SEASON...
The pillows are in such a bad confition, been used over and over and over again
I cannot believe that Arwyp let their patients sleep on it.
Once my results came back and i was moved to ward 10, which was around lunch i think the basin still had tooth paste in of the morning where i suppose the ladies washed when they woke up. 2 bwd pans where placed right in front of the toilet which i moved out of the way with my foot so that i can use the toilet.
When i asked why the bathroom had nit been cleaned for the day the cleaning lady said she is still working her way down...at lunch time...
That very same cleaning lady was helping patients when they rang their bells assistants.
I am not discriminating against her title or the kind if work she is doing, but, she is not qualified to assist patients.
This afternoon a few of the students staff had a "disagreement" in front of my room of who is going to push a patient to theatre and not.
A hour later they - the students made such a noise that i had ask them yo please quite down...they carried om with their loud convetsations for more than a hour...it actually sounded of they were
kicking /pushing boxes up and down..i was so frustrated with the noise they made.
I honestly think that the Management of this very expensive pvt hospital should re-visit the rules and spend more yime on the
Floors to see what is really going on in this hospital.

My spouse was involved in a car accident on the 01st Oct0ber 2020 and casualty staff was very useless in completing the patient report.

I submitted a J88 (police accident report) and insurance form for completion and i have been waiting for more than 6 months. The customer care lady (Annelie) useless and not helping at all. When you follow-up with her she just give a standard answer, she waiting for Dr. Grieve or not answer her phone at all.

Arwyp knows customer care when they want money but when you require they assistance they just treat you like [censored]. I wonder why they have people like Dr. Grieve and Annelie that I so useless. Annelie promised that she will get us the forms last week Friday, 18th June 2020, and nothing. Just empty promise. Arwyp staff can promise and not deliver - no accountability.

Will not recommend this hospital to family and friends.

I'm not one to do this but I think the receptionist I just got off a call with really crossed the line this time around...

I made an appointment to see the ENT in May at 12PM, i was so ill, I took a day off and drove to arwyp medical Center . I told the receptionist I had an appointment with the doctor at 12Pm. The receptionist tells me the doctor has left and she called all the patient's to come in earlier and not me !

She asks for my last name I tell her, then she claims that the doctor saw me 🤔. I tell that's not true . She then tells mistakes happen "askies" and walks away.

As she walks out I asked her for a business card or a number that I can call the doctor on for telephonic consultation, she still walks out and points where it is.

Fast forward. Doctor says I should come one Monday he will see me ... again she gives me an attitude telling I didn't book an appointment, I explain to her that the doctor said I should come at this time.

Doctor explains that I need to do a tonsillectomy. They will contact my medical aid for an approval.

Fast forward, 8 June I call the reception to find out if medical approved or not, she rudely tells me to wait she's still busy with other patients she will do mine later and hangs up 🙃.

Fine. 9th June I call my medical aid myself and they conform to have approved. On 10th I go to the hospital,

9 days post surgery I experience some painful
Contraction on my neck, my nose is drooling . throat is bleeding. I call the receptionist to ask if I can maybe consult the doctor, she shuts me out completely, first she complains that I'm not loud enough (which true because I'm still recovering)

She tells me to come at 2PM, the time is 11am, I'm in pain ... I ask for the doctor numbers she says she can't give me that number, I ask for the same number she once gave to me she eventually gives.

All in all, I've had a very good experience with the dr Makaulule, his helped my son with his sleep apnea, I could call whenever there were issues and he helped me.

With the receptionist I've been holding things back . She's rude. She will shout as if I'm a child. She has an attitude .. I don't think this is a way to treat patients especially when they've expressed that they are in pain !

I really which the ent had a another practise with a different receptionist, because truly speaking his a good doctor !