CB Hotels and Accommodations RIU Hotels & Resorts guest room issues

RIU Hotels & Resorts review: guest room issues 1

Ghobrial of US

Feb 24, 2020 4:56 pm EST

Verified customer

Reservation number WRC0FM9A
Riu Class number [protected]
My husband and I reserved our long anticipated trip to Aruba in the all-inclusive Riu Palace Aruba from February 8th 2020 to February 16th 2020. We booked a junior suite with frontal sea view, cost $6, 642. Upon our arrival, we were checked in room 1035. The view from the room met our expectation however the room itself did not measure up. We noticed a leak from the sprinkler head in the bathroom ceiling and the water was dripping on the bathroom floor right next to the toilet seat which caused slipping hazardous every time one of us had to use the bathroom. We reported the issue to the front desk on February 10th and were told a maintenance staff will stop by to address the issue. NO ONE SHOWED UP and we had to deal with the issue by putting towels on the bathroom floor around the toilet and hoped none of us slip and fall.
The 2nd more major issue took place on February 14th, Valentine Day. While I was in the bathroom in the afternoon a large piece of the ceiling tile inside the shower area broke off and came down crashing in the middle of the shower floor. The broken ceiling tile knocked on its way down the towels on the rack inside the shower area. I was terribly shaken and extremely upset as I was one step away from a disastrous injury. It seems that the entire corner of the shower area ceiling was compromised by the leak that we reported four days earlier and the corner of the ceiling tiles was coming apart at the seam. We called for the manager on duty that day and Mr. Juan Carols Collada stopped by within half an hour with one of the maintenance staff. Mr. Juan Carols Collada immediately determined that room 1035 was unsafe due to the collapsed ceiling and we had to be relocated to room 736.
In summary, our safety was greatly compromised and our Valentine vacation was ruined. My husband and I paid $6, 642 for a luxury vacation in the all-inclusive Riu Palace Aruba and were disappointed by what happened to us in this luxury hotel and by the inaction of the hotel management to our safety concern.
We are asking for a refund of our vacation cost, $6, 642 as a compensation for jeopardizing our safety, ruining our vacation as well as the inconvenience of changing rooms on Valentine Day.
Sincerely
Amal Ghobrial Nabil Ghobrial
[protected]) 812-1665
[protected]@comcast.net [protected]@comcast.net
11905 Fountainside Circle, Boynton Beach, FL 33437

View 0 more photos

1 comments

Add a comment

Mskmr1

2 comments

Mskmr1 of US

Aug 06, 2020 9:47 am EDT

Riu Resorts and Hotels in every part of the world needs to have a MAJOR conference with each and EVERY single employee that teaches them the basics of Customer Service up to complete satisfaction of fantastic Customer Service to protect their name and to make sure they have customers that will want to return to their resorts! They seriously have a major lack in Customer Service! I did not have anything falling in my bathroom but my bathroom where I stayed was absolutely unacceptable and I can promise you that you’re in for a tough battle to try to get your refund back. Sorry this happened to you. I lost out on $1, 002.00 over two years ago and I was still fighting with them for a refund. I was told that I could have credits for an upgraded room but why would I want that? I was going on a once in a lifetime tropical vacation and it was a total nightmare and a waste of time and money. I was able to get a refund from the airline because they lost my luggage for a couple of days, so that was a plus. I will now read ALL the reviews before taking a vacation anyplace! Good luck to you!

RIU Hotels & Resorts - We will now become your 'nightmare'! 48

Resolved

RIU Hotels & Resorts - Casino scam 58

RIU Hotels & Resorts - Riu class membership 13

Resolved

RIU Hotels & Resorts - Customer service 2

Resolved

RIU Hotels & Resorts - Unthinkable conditions

RIU Hotels & Resorts - service and rooms

RIU Hotels & Resorts - All of our wedding gifts were stolen!! 1

RIU Hotels & Resorts - riu hotels

RIU Hotels & Resorts - riu palace paradise island, bahamas

RIU Hotels & Resorts - Drinks / food / service workers

View all RIU Hotels & Resorts reviews and complaints

RIU Hotels & Resorts Contacts

RIU Hotels & Resorts phone numbers

8800 100 6350
8800 100 6350

Click up if you have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number

25%
Confidence score

Russia

+34 902 400 502
+34 902 400 502

Click up if you have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 27 27 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 22 22 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number

10%
Confidence score

Spain

+34 871 966 296
+34 871 966 296

Click up if you have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number

Spain

+54 800 444 2021
+54 800 444 2021

Click up if you have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number

Argentina

+61 800 669 201
+61 800 669 201

Click up if you have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number

Australia

+43 800 8866 8277
+43 800 8866 8277

Click up if you have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number

Austria

+55 800 892 3280
+55 800 892 3280

Click up if you have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number

Brazil

+1 (866) 845-3765
+1 (866) 845-3765

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number

100%
Confidence score

Canada

+56 800 835 126
+56 800 835 126

Click up if you have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number

Chile

+57 800 752 2201
+57 800 752 2201

Click up if you have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number

100%
Confidence score

Colombia

506 2681 2350
506 2681 2350

Click up if you have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number

Costa Rica

+593 800 000 039
+593 800 000 039

Click up if you have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number

Ecuador

+33 811 655 273
+33 811 655 273

Click up if you have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number

France

+49 800 723 4360
+49 800 723 4360

Click up if you have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number

100%
Confidence score

Germany

+502 800 835 0350
+502 800 835 0350

Click up if you have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number

100%
Confidence score

Guatemala

+91 800 031 0011
+91 800 031 0011

Click up if you have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number

India

+39 800 976 304
+39 800 976 304

Click up if you have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number

Italy

+1 (876) 940-8019
+1 (876) 940-8019

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number

Jamaica

+352 80 024 812
+352 80 024 812

Click up if you have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number

Luxembourg

+230 650 4209
+230 650 4209

Click up if you have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number

Mauritius

+52 800 225 5748
+52 800 225 5748

Click up if you have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 11 11 users reported that they have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 4 4 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number

47%
Confidence score

Mexico

+507 282 0460
+507 282 0460

Click up if you have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number

Panama

+595 800 521 0023
+595 800 521 0023

Click up if you have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number

Paraguay

+51 80 054 881
+51 80 054 881

Click up if you have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number

Peru

+48 801 080 996
+48 801 080 996

Click up if you have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number

Poland

+351 808 780 809
+351 808 780 809

Click up if you have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number

100%
Confidence score

Portugal

+27 800 981 824
+27 800 981 824

Click up if you have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number

South Africa

+41 800 723 436
+41 800 723 436

Click up if you have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number

Switzerland

+598 405 210 121
+598 405 210 121

Click up if you have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number

Uruguay

+58 800 100 4916
+58 800 100 4916

Click up if you have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number

Venezuela

+44 870 099 0935
+44 870 099 0935

Click up if you have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 24 24 users reported that they have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 7 7 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number

55%
Confidence score

United Kingdom

+1 (888) 748-4990
+1 (888) 748-4990

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number

United States

More phone numbers

RIU Hotels & Resorts emails

complaints@riu.com

100%
Confidence score: 100%

Support

ilacosta@riu.com

94%
Confidence score: 94%

palace.pacifico@riu.com

94%
Confidence score: 94%

More emails

RIU Hotels & Resorts address

C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain

RIU Hotels & Resorts social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all RIU Hotels & Resorts contacts