RockAuto review: Lack of communication and no customer service.

Terry Quiram [protected]

Order #[protected]

I made an order yesterday 9/7/23 of 8 fuel injectors( all the same part number)

The website informed me that there were 10 in stock.

The cart informed me that they would ship from 2 different warehouses.

I was not pleased about that, but Rockauto had not failed me previously.

The next day (9/8/23) I received a phone call and e-mail informing me that the quantity I requested was not available and an action from me was required.

When I went to the website and looked up the order my order was one short (2 instead of 3) at one warehouse and the other warehouse had the 5 previously indicated and that the shipping label had been created but that the order had not been picked up by the shipper.

I cancelled the order for the 3 parts and when I tried to contact Rockauto to talk to a customer service rep.

I found out there were no customer service reps and that everything had to be dealt with on the website.

I spent over an hour trying to find an e-mail address to contact with no success.

In the mean time I received an e-mail stating that my partial order had been shipped. and that I would only be charged for the partial order.

Rockauto charged the full amount to my card($555.76), even though they didn't have the product.

I am very disappointed and very irritated.

Rockauto is so insulated, that I have to go through a second party to lodge a complaint.

I want to know why I wasn't contacted to see if a partial was acceptable to me.

I want it made abundantly clear that any future dealings with this company depend solely on their reaction to my complaint.