RockAuto review: Poor service 36

I have to agree with your assessment of Rock Auto. I think they sell old, returned, and incomplete parts. Maybe that is why they are cheaper than most. They've shipped me a bad radiator, replacement radiator was missing parts, and they charged me shipping to return the defective radiator. They've shipped me parts which were unpackaged, opened box, and wheel covers missing 8 of 10 plastic mounting nuts, which are part of the assembly. They refused to make good on the missing plastic mounting nuts, and that will be the last time I use RockAuto.

The same thing is happen to me; they have shipped a TPS sensor and in the box is a wrong part. I will not return the items
because I have to pay shiping charge two time.

Next time take your car to a professional, pay once, get it done right, & get a warranty. I own a shop & see cheap people always trying to save money by acting like they know about cars because they read something on the misinformation highway & suddenly are experts on vehicle maintenance & repair. I friend of mine's father owned a shop when we were in high school & had a sign on the wall behind his service counter that said "The quality of poor workmanship & parts remains long after the sweetness of the low price is forgotten!" The original ball joints on a 2000 Honda Accord last an average of 80 to 100k miles, the list price for them is $27.18 at the Honda Dealer, so what did you save? Problem here is consumer doesn't know, not Rock Auto's fault.

I am a return customer of RockAuto and I have been pleased with getting the parts I wanted at a great price. Delivery has always been very good as well. Up until today I had only seen the good side of this operation when it comes to delivery of the goods. Last week I ordered a number of things for my 2007 Explorer (which is registered at Autorock). I had selected the parts I wanted and was in the process of checking out when a message came up that wanted to know if I wanted to take advantage of a deal on wiper blades (overstock or some story) . I did indeed need new wiper blades so I said great.. The wiper blades delivered yesterday via Fed X from England. The story gets ugly here. I started to install the wiper blades on my vehicle and realized that the new blades were about 2 inches shorter than the ones on the vehicle. I then went to the box and learned that these wipers were for a Ford Escort with right hand drive ( this apparently means the steering wheel is on the wrong side of the car). My next step was to review the Autorock documents and found that these 2 wiper blades cost me another $26 for Shipping.. It dawned on me that something was wrong.

I was unable to try to correct this on the usual web based Autorock site so I finally found a real number to call and got Eric. I explained the situation and that I had already paid $35 for a set of $10 wipers. I explained that I would never have purchased the wipers if I had known this would be the result. Eric in his own arrogant way explained to me that I had made a mistake and that the selection window showed an English flag and that was where they came from. It also showed that the wipers were for a right hand driven vehicle. I noted that yes there was a blue square and that I had never put my cursor over it until today, but I never focused on this because it was not shown with the "special" offer as I was checking out. The "offer "had selected the wipers based on my registered vehicle it was not like I went shopping again. Eric did tell me that I could return the two wiper blades to him but that I would have to pay the shipping. I told Eric that I already had $36 in a $10 set of wiper blades that I could not use. He held fast on that it was my fault. I let him know I was not happy and that I felt I should not have to pay for this mistake. I called my credit card company and explained the story. The are notifying RockAuto that they will deduct the disputed amount.

It has been a great place to purchase from until today. I am not sure I want to continue purchasing here in the future.

THERE A JOKE! SCAM SCAM SCAM. I bought tie rod ends for my Nissan truck. They sent not once or twice but three times. Sets that didn't match. Finally on the last delivery the cs rep says well it looks like were out of those now. I said wow I got 6 tie-rod ends and none match. Ya'll sent me so many 6 different parts. Well the cs rep said well... those are probably old stock that could be returns or a closed store?

Gave a refund. And said keep parts. WTF does this do. Still gotta fix truck.

Now two years later. I tried again. Order a starter for Nissan truck. Well website shows Mitsubishi starter. Well they sent a made in CHINA knockoff, Got [censored] from the get go on returning it. Keep saying it will work and there not at fault for sending a substitute.

F ROCK AUTO

RockAuto
RockAuto.KKK screwed me on shipping, tried to blame FedEx. Customer service (ironic title) was rude, manager was worse. Package NEVER delivered, payment cleared Paypal. RockAuto issued stop delivery to someone, but sent my order number by mistake to FedEx, then charged me shipping. RockAuto then held the part 10 days for "inspection", if there was damage it would be between RockAuto and Fedex, since it was never delivered. I got the info from Fedex to clear up the issue, but to date RockAuto refuses to take the info. The credit to my Paypal was then another 5 days. Note to Max and Zack(?) turn mic OFF if you are going to talk trash about your customer, also DeLoach is not even a "Mexican" name, if you are going to be a racist at least be an informed one. No one of Hispanic decent or Color should give a dime to enrich these racists.

Rock Auto is awful. Customer service is rude, disrespectful, and obviously (this particular agent) has a problem dealing with WHITE women. Yes I used race. This man was awful. Couldn't answer basic questions, kept referring me to online videos, and kept answering questions with non-answers. Doesn't care if he's costing his company business. Won't transfer the call to another agent or manager. Hangs up instead. I won't deal with Rock Auto again. NOT worth the little bit of money saved. And yes, he was black. Admitted it and verified white women are stupid.

I'm a former RockAuto employee and I assure you that your problem and their unwillingness to assist you is standard operating procedure. The RockAuto catalog is chock full of errors so you stand a good chance of receiving the wrong part, even if you order correctly, according to their catalog. The customer service staff is young (20's) and often working their first job out of college. They have no automotive knowledge and, if presented two parts, side by side, couldn't tell a ball joint from a tie rod but all of them are earning more than $100, 000 annually. Because they are so well compensated, they figure they must be smarter than the customer and this attitude comes through in all customer interactions. They think they're smarter than you. Incidentally, RockAuto owns no warehouses. They don't own a single part. They rely on independent warehouses to fill their orders; RockAuto is just a middleman. RockAuto management understands that they treat customers poorly but, with the number of folks ordering online, they simply don't have to care about the individual. By making it nearly impossible to refund or exchange an item, they got your money and...there will always be another customer in the queue...

Hello All! I been a RockAuto loyal customer for almost 10 years always buying parts on their website. I bought an oil filter for my car for $13.68. It's been little bit over an year. I usually change oil in my car once a year. I was very disturbed and upset when lady from their company who was nice and another very rude guy (customer service) again when I called back telling me I can't give your money back because over an year. I understand because over an year old. I am upset because you sent me the wrong oil filter for my car. My technician was about to install it and he realize this was the wrong oil filter you sent me. This could have hurt my engine & caused major damage for my $140k SL Mercedes AMG car.

I can understand if I bought the part and it was the right part you sold on their website then I can understand don't give me a refund but they sold me the wrong part and I told customer service person you still have the wrong part on your website at that time. When I talked to the customer service they said they will take that part out of the system.

I told them to refund my money $13.68 + shipping for the wrong part you sent me. It will be ashamed loosing a value customer for over $13.68 + shipping. My frustration with RockAuto.

I was told that it had been sent to PayPal, but PayPal says they never got it. I would like answers as to why it is so difficult to get my money back

didnt receive package

Package is delayed at Heathrow airport in London since 7th of December 2018.

Tracking Number: CJ556105765US

shipment of :
BREMBO 09B45310
BREMBO 09B45411

Rockauto order Number: [protected]

I didn't allow Rockauto to take money off my card but they took money anyway.

The part was ordered two Years ago on August 4, 2017.
Order #[protected]
Part #WMA 1R1390
Warranty 3years/36K miles
I can't find the order on the website.
The part needs to be replaced under warranty.
My email address: gszakar@gmail.com
Thank you for your prompt attention of this matter.
Sincerely
George Zakar

Order no.[protected]. Brent Mullens. Please let me know.

I ordered a locking fuel cap for a 1971 Jeep CJ5. The part I received is too small. It will not engage the fuel receptical. Rock Auto would not refund or credit me because they claim their application listing must be accurate. It is not, and now I'm stuck with a part that won't work for me.

NO customer service.
Rude emails.

I purchased a transfer case for my truck from Rockauto. I was delivered, but never opened, the problem was not the transfer case after all. I returned the package unopened. They informed me, that I could not return a previously installed part. I never touched it. They have refused to correct this

Paid for 2 day shipping 37.99 you shipped standard shipping and kepted money you didnt eared

order #[protected] i did not authorize these parts i want my money returned to my account lynne walker

Order [protected] was to deliver on fri. 9/2/22 paid extra for this delv. date

as car is not running. It showa arriving in Mabelton Ga. 0244 on 09/02

and it's now tues. 9/6 and it still shows in Mabelton Ga. appr. 60 miles from

my house.

No one answers emails and no # to call...

I bought a part from RockAuto and they delivered the wrong one and they won't send me a shipping label so that I can get a refund on it customer service is impossible to reach or understand

To whom it may concern. I have wrote to you now three times there is no reason for me to keep doing this i have explained the problem with al necessary information . My next step is going to but a complaint thru the bank and let them handle this.

11/11/2022 12:59 pm placed a order was charged $117.99 dollars for next day delivery. Did not choose this option and did not receive my order as of 11/13/2022. Not happy request a refund on this charge. Was charged to my debt credit card

parts only lasted 18 months. should have lasted at least 10 years

i paid $89 for next day delivery. the part says it will be here monday when i could have paid $14 for the part to be here monday. i need this part tommrow.please contact me at jelicseth@gmail.com

Your description of the timken wheel bearings did not match what was sent to me in a timken box. The wheel stud plate was half the thickness as the on I took off. Your web page shows a chrysler logo and part number. The ones I got did not. Sure feels like this is a bait and switch.

Order number [protected]

headlight assembly right,composite.order [protected].part number,7D332-1181R-AS other 3 parts was new.

Order #[protected]

When I placed the order; delivery date was listed as Thursday July 13, 2023. Shipping Email changed the delivery to Tuesday, July 18; 5 days later than listed on the order! 8 days delivery from Pico Rivera, CA to Manhattan Bch, CA?

This is unacceptable. I will never order another part from Rockauto.com again!

John F. Edwards

I’ve paid for shipping $17.99 for the order to be at my parents house by the time I’m in town for the holiday and it still isn’t here. I order it on Wednesday and the estimated date was Friday. My package have not been picked up or shipped out of anywhere.

9/11/2023 ordered auto parts from Rockauto and payed in full with credit card. Then on 9/13/2023 debit card was charged unauthorized amount for same order that was paid in full. Order number is [protected].

Purchased $2,400.00 in parts and when I got to the final assembly it was longer then the 30 day return. When i went to open the box of the Delphi 02 sensor the seal package was open and the sensor shows signs of being installed. Could not even get a return or a warranty claim being it was over the 30 day. I will never buy from RockAuto again .

They put 11.14 in my account and took it right out saying that they gave me a refund I am going to bring them to small claims court if this is settled. In the link, I show the two transactions that you gave me taking the money back out.

when I go to order your computer sez line 2 empty on adress I try to fix but nothing works page comes up the same every time same line 2 empty click on suggested adress does't help

2 front wheel Bearings, 4 Brake Rotors, Brake pads for all 4 wheels, 4 Spark Plugs. I ordered the parts listed above on February 12th, was charged $404.24 on february 13. My packages never got arrived. and they arent showing up on the previous orders.

Did not send parts to the wrong address. DHL return with out my permission. Then charged my with their mistake. I'm parts and money.
This has cost me time labor. It should not be permitted to make any changes with out percentage agreement.