Rogers Communications
Reviews and Complaints

They will not cancel account and keep billing even though customer service will say they cancel and reverse the bill. They have overcharged and had erroneous billing for ten years and now try to just keep billing for a service they won't allow cancellation, even though they say the have. This seems very sleazy but also the norm for this company.. don't trust what a rep rolls you anfd follow up often we are three months into a cancelled plan and still fighting and still being billed. Worst cell company ever

As we pay bill payment of more than $80 each month, we find it's very high and request for cancellation. We were waited in the call for more than 1 hour unnecessarily with a customer care staff and finally the call was diverted to another team who was asking our native status card which we are not aware about.
When account holder calls from her mobile and provide the account number, name and date of birth details, still the official was adamant asking specifically for native card. She is also not ready to say what it is about. Finally the call ended and we really got FED UP AND DISAPPOINTED spending more than 80 minutes for cancellation. This REALLY FEELS BAD about your customer service.
Account number [protected].
We choose Roger good customer service and not for wasting in call for more than 1 hour.
That too nothing supported or my problem is solved.
Regards
Meera G

I just had my internet hooked up by someone who has no common sense the lines run in fro t of my neighbors window tangled around their outside light taped to a tree and looped around the satellite dish on my house the only secured wire is the o e coming in my unit this needs to be fixed or the home owners both mine and the neighbors will have it taken down I know I would

Hi All,

Please try not to use rogers internet service at all.It's customer service agents don't know how to solve and giving you some complected terms so some Non technical people cant understand and giving up with this kinds of agents.

I try to call and chat with rogers customer service agents two of them and both failed to give my answers.

He tried to make me full but I asked some question and failed and not providing me proper solution and blaming on my devices rather than fixing my issue.

I asked rogers customer agent that Can you see my device is connected with modem and he told me "YES" and he replied me that your device only have network card only 100M the I am not getting proper speed. In reality I havent connected my devices with cable then How He can see on his site that my devices has 100M Network Card?

Please beware of this service from rogers because Very poor service and response from customer service agents not properly train.

This would be funny if it weren't so inept and frustrating.
On Tuesday March 22, my husband, in order to lessen the amount we pay for television channel access, spoke with a Roger's customer service person and set up a new list of channels.
Tuesday, March 22 in the afternoon, after waiting ten - fifteen minutes, I spoke with a new customer service person, and asked that she add another 10 channels to the list. She was lovely, and did so. Then, she waited to see whether the new channels were coming through on the television... only 3 of the 10 were. She said she knew I could get a better price on the cost of this new channel series, but she had spent too much time with me now to search for a better package.
She said I needed a technical person to help...
So
I waited for another 15 minutes to be able to talk to a technical person... who quickly said for two of our tvs, we needed new set top boxes. She said that the customer service person should have know this, and had made a mistake
So
I waited another fifteen minutes to talk to a new customer service person... who wanted me to itemize all of the contact issues to date... and I wanted him just to look up the notes that he should have at his disposal.
I was annoyed to learn that a Rogers' service person wouldn't be available to come to our house until Friday.
So, I was told to come to the nearest Rogers store to pick up the two set top boxes. I asked for the address of the nearest Rogers' store... and because the service person didn't know about Toronto... so I asked where he lived... and he said: 'Nova Scotia'... and he couldn't help me find the nearest Rogers store as the map for Toronto was not working.
He did say that the boxes were free for one year, and that we would have to pay for them next year.
So
my husband found and went to a local Rogers store to pick up the two set top boxes... However, they told him to go home and bring back the old boxes before he could have new ones. No one had told us that this was necessary.
So late Tuesday evening, my husband brought the old boxes in and was given the two new ones.
So, on Wednesday, March 28, my husband spent hours trying to install the new boxes... one worked and one did not.
So, Wednesday, March 28, he returned the one that didn't work, was told that it was broken and was given a new one.
He installed the new one and it did work.
However, each tv needed two hand held remotes to turn the tv on, and to manage the volumn
so
Friday, March 30, the technical person came, and fixed it. My husband says he was not given accurate directions.
So
hopefully, we are done with this saga.
In fairness, the daily work of Rogers in our house is good,
I would like to avoid contact with Rogers staff as much as possible... as it is such a hassle
so
I would like to hear from you all how much you are prepared to lessen the cost of this new service.
Thanks very much
I look forward to hearing from you
Dianne Rae

My account number is [protected]. I got rogers internet on Aug 4th, 2017 and one year free but on February I received a bill with $177.27 in Tv and homephone which I haven't used. I called customer service and they told me I was installed tv, internet and homephone. I told them I didn't use one minute tv and homephone. And I asked them to cancle that but the customer service lady told me she can't do that because I can not give her my account number which I did not know. I can't find bill paper to provide the customer service lady. I told her my all the information but she refused to cancel my service which I never used. So I waited for the next bill come and call the customer service and they told me again they can not cancle for me cause I must return the tv box to store then they can cancle for me. So I finally returned box and get canceled on march 9th. And the customer service told me I must pay two moths fee over $350 which is two months bill. I haven't used for one munite and I didn't ask to install tv and homephone as well. You can check the usage I haven't used one minutes. If I used one munite I promise you I pay ten times fee to you. But I haven't used even I used I should pay 39 days fee. Rogers customer service is too bad and every time waiting over 30 minutes to connect and charge me too much which I didn't sigh up with rogers. I didn't sigh up with rogers tv and homephone. And I did not use one minute.

They have called a few times. Robocaller that does not answer to prompts. A local number (area code 613) shows as the caller but when I return the call the person denies having called me. It has happened 3 or 4 times and each time the call return number is different. I find it disturbing that Rogers allows this to happen and wonder if there is some law being contravened by calling me (my number is on the National Do Not Call List), Using someone's private number as a fake call back number, and robocalling without providing proper identification and access information.

I am a 58 year old guy with both of my folk`s in a nursing home.
That costs $5800.00 a month.
I have ADD and PTSD and I can`t work and have to go on disability.
Netflix have charged me without my approval. I have never watched Netflix.
Roger`s have cut off my phone for non-payment.
Now they are threatening to cut off my interest and cable television service.

When I open my e-mail, next to the messages on the right of my emails there is advertising by a company called NewChic which offers a variety of men's and women's shoes and accessories. This is apparently a Chinese company and I was really surprised when I read reviews about this company. 100's of reviews indicate that customers who place orders with this company rarely receive what they purchased. How can Rogers allow such a company to advertise on its Rogers Yahoo email website? There isn't even a toll free number to contact this company!

While Toronto boasts that diversity is its strength, Rogers Communications, in stark contrast, heads to the other direction. They don't have long distance services for many ethnic groups, especially in the Asian long distance package. Because they don't care for diversity, instead show hypocrisy. While they are buying businesses one after another, Rogers doesn't care for the diversity in their existing customer base. Because the top guns in the hierarchy in management are shameless greedy and nefarious. They don't care for the core Canadian values. And Ontario Ombudsmen, just happy with their silky ties. They're like fat, ugly bugs, just keep sucking destroying everything they get in front of them.

January 15, 2018

At round 8:30 a. m. three people where sitting at the desk and the middle person called Donald Trump a racist...

1- I do not appreciate the comment by a talking head... he has no business making comments that are way above his pay grade.
2- I do not watch a breakfast show to get someones communist political views.
3- You should stick to just being a fluff show and not have your people spout things they are not intelligent enough to understand.

This marks the 11th time I have written, gone into store or phoned in to speak with someone at Rogers regarding this issue.

During the weekend that the $60/10 Gigs plan was briefly available, I spent a huge amount of time trying to phone in to get it but the lines were always busy, so I went into my Rogers Store here in Squamish. The manager was absolutely swamped (as he always seems to be) and said there was nothing he could do for me at that moment as he had too many customers but took my name on a list with about 10 other customers who were told the same thing as me. He told me I should be contacted the next day as I there in store and therefor eligible to receive the plan.

I was not contacted so I went back into the store. He told me that he had given my name along with the others on the list to "Rogers" and that they would be calling me to set up the deal.

I received no call and went in and talked to him again and was told the same thing.Again no call.

I phoned in a few times on the matter and was told there was no record of my name and nothing to be done. As there is obviously a huge disconnect, and it seems my name has just been ignored by someone somewhere.

After gong back in, the store manager in Squamish Ramish still says that I should have every right to ask for the offer and to try calling in again.

I Do, and Eventually I am given to an escalation manager who offers me a far less good offer. $70/8 Gigs. I do not see why I should have to take a lesser offer when I did everything in my power to get the deal while it was being offered.

At this point the woman Im speaking with is being incredibly rude and condescending and basically telling me she doesn't believe me that any of this took place. (I would love for someone to go and listen to these last two calls to see how both women talked to me.) Do you train your mangers to speak down to people? I told her I would go into the store and have someone talk to the manger who would vouch for my story.

I go into the store, wait over an hour to speak to the Manager and put him on the phone with the manager from your escalation line. He explains the exact same thing that I have said here and basically, goes back and forth in a fight with your manger right there in the store. He tells her many times that as per his protocol he has emailed my name and a list of others to "Rogers" and was told that it would be dealt with by them. She tells me that as there is no record of him calling in for me (he was trying and couldn't get through at all) that this is invalid. There is literally no connection between "Rogers" standing in front of me and "Rogers " on the phone and it could not be more evident that the two are working against each other much more than with each other. I got off the phone with her after him talking to her and pleading my case for me affected her in no way, and she was actually much more rude and condescending after their conversation. I at one point asked to speak to someone else and after putting me on hold for a long time came back on (same person) and demanded I agree to a list of the things I had declined to take. I have never felt more bullied or threatened by a representative off any company. After being threatened with a time limit, (I understand there is a way to say you have 24 hours without it coming across this way, but it was all in the delivery, again please listen to the recording.) I felt that I had to take the offer or lose any bargaining position that I had made, and as the service has been horrific so far I had no faith it would get better.As I was running late for my yoga class and needed to get off the phone this could not be before I had to get off the phone and again I was threatened. I have spent many many hours dealing with this and it is very disappointing to be treated this way by a company I am a very good customer with.

I am happy to ask the store manager for the copy of his emails if I need to prove myself further.

At that point he told me he was so sorry

I recently bought i phone 8 on a 2 year plan on December 15 and was told as it was open box phone i would get a credit of 200 on my first bill but when i live chat with mi[censored]a this morning i was told i would have to physically go and meet the store agent who promised me as they dont see any notes
I told them i am out of country for my wedding and not coming back until feb, Mi[censored]a was not able to help me and i really felt disappointed and regret on why i signed up again for another 2 years
I already paid the full amount upfront for this phone . Even the billing was confusing and agent was not really able to explain. No hopes if i will get my money back which i paid for buying a open box phone. VERY FRUSTRATING!

I have been a Rogers customer for 10+ years. This incident has been ongoing since November 17th, 2017 where I submitted an upgrade request to Rogers for the new iPhone X.

The phone was on back order by Apple considering the high demand of the product. I was advised that I would HAVE THE DEVICE 11 days after I submitted my request. It is now 42 days later and I still DO NOT HAVE MY DEVICE. I followed up once a week via e-chat and I was blatantly lied to time and time again in regards to my extended delay. The customer service reps did absolutely nothing to compensate me for having to wait longer than they initially advised.

Why would a company advise a specific delay/wait time while knowing that the time they advised was not realistic? I understand that the phone is very popular and that the back order is not on Rogers but Apple. However, the company should be accountable for the guidance they are providing their customers. If I knew back in November that my "Christmas" gift wouldn't arrive, I would not have made my purchase and at this point there is no point in cancelling since I've been waiting for so long. This has effectively ruined the entire holiday seasons because of Rogers not setting expectations correctly. I feel cheated as I was advised that I would receive my device before Christmas.

The customer service reps then acted cold, unapologetic, and honestly couldn't care whatsoever about my delay. I was made to think that it was my fault. I was told that Rogers will do NOTHING to make up for their shortcomings. This is how Rogers treats customers who spending $1300+/year for the last 10+ years. Clearly this company does not care about customer retention or even having any human decency.

I got a cellular plan with rogers in march 2017. I have had issues from day 1. I didn't get my phones on time, their chat representatives were not helpful & could provide little to no information about the hold up. I was checking out upgrading options and a week later a new phone arrived at my door... The exact one I was looking at on their website. I never checked out, and agreed to purchase the phone. When I went online to tell them of this error, they told me I did request the upgrade and I couldn't return it.
I was given free spotify service for 6 months of my contact, which I cancelled before the time was up. For the last 3 months I have been charged 2-4 times for this service on one bill. Why would I need 4 spotify family accounts!? I use apple music and am very happy with it. Spotify was fun while it was free. I also went online to cancel this service, and 3 times I was told it was cancelled and they credited my account.
Tonight I am again on their site talking with someone to cancel my account with spotify. I am not pleased with this service, and it has taken over an hour to be told its a 3rd party issue, and they will "open a case" for me.
I also upgraded my phones recently to take advantage of some freebies. I purposely upgraded my phone to the pixel 2, so I could get the google home mini. I have yet to receive this or any information on it. My husband also upgraded his phone, on purpose, to the samsung s8, so he could get the google home. Again, we have yet to receive any information about getting the item.

I am beyond frustrated with rogers and would cancel, but they charge you waay to much to leave them. I feel like I am trapped with a [censor] cell phone carrier.

hello
i am using rogers service since last 1 year but i never had this issue i am very disappointed and dissatisfied with this . when i bought this sevice with you your rogers retailer ask me to pay $600 and i had give him 2 iphone 6s but at that time i told him that if in future i have to stop this service what should i do he told me that you have to pay $600 subsidy for both the phone and when i go to the retailer shop he told me that i cant do anything about this and rogers suspended his rogers product he is no more sell rogers product he give me very bad answer and i call to rogers customer care even they didnt give me any answer regarding my bill . your rogers retailer cheated with me he charge me $600 and plus 2 phone i told him give me my teo phone he abusing on me and even you customer care agent abusing very badly this is very rediculus . i want whole credit on my account that you guys charges me on my bill .. because i had never experimce this type of issue with anyone . i call 100 times to customer care agent they always abusing and disconnect my phone .

This is a complete insult to me! Christmas themed adverts on november 4th during hockey night in canada is a complete lack of couth and in fact common sense! This is a telecom retailer who is wayyyyyyyy too early in promoting sales 2 months ahead of the holidays, which in fact, are a time to celebrate jesus' birthday, not to recklessly promote their bottom line/shareholder profits! I am disgusted! No wonder I refuse to do business with these [censor]!

My mom got a bill saying she rented a number of movies on her nextbox which she didn't. She never rent's movie's. She contacted Roger's and told them that the bill was wrong and told them that someone must have hacked her nextbox and they told her that it is impossible to hack the neckbox. Some of the movies that where rented were while she was in Hamilton. Roger's got feed up because she wouldn't pay for the movies that they cut her services off. So now she has no way of getting a hold of no one because Roger's wouldn't look into the matter.

Firstly It seems to be impossible to reach the customer representatives through phone.Three days before I received a mail from your company to inform me about my past due bills.I have been getting internet service from your company since may. before the internet service installed to my home, I have been informed by Rogers customer relation representative that no installation and technician fee will be charged.But When I received the first bill it was 152 ca.when I called your company regarding this issue, the customer service representative told me that this 152 was charged mistakenly and advised me this amount asap but added that installation and technician fee would be deducted from the forthcoming bill. I was shocked when I see the second bill; it was 95 ca.I was supposed to be charged 69 plus tax. now it was stated in the last mail that I was still supposed to pay 252 ca. Why? if I did not pay, I was informed that after 14 days internet service that is provided by your company will be terminated.
therefore I kindly request to terminate my agreement with your company at the end of September 2017.I do not want to receive internet service because of the reasons I mentioned above.

They are a 21 frist Centry mafia !
Every month they add extra money to m and my mums bill they lie when they sell you the contracts and you have to call up mutable times to try and get what they promised! But wow that deal has gone now ! What I haven't even used me phone yet ' and rogers start there scam ! Then data holly ffffg 270 dollars extra no text warning! AND !and I had wifi connection all month never left my house . Data off on my I phone they are con artists on every level just out to take everything thing they can get from you . And make it so hard to talk to the right person to fix the problem! And they know we all work long days so they just hope we just let it slide as know one has the time for there scams as we have jobs they never call back and when you do get to talk to some one they cant help you hahaha they have to pass you on to some one else . And then after explaining another time ! Ps they know this is a time waster so they hope you just pay there [censor] bill !
You have to go all though it again. ! Then they say technical will look into it and call you back in 2 days. A week later I call and wast more fff time that cost me a lot!
Explain again then they say there not sure call back in another 3 days .
This is i business based on knowing they can always over charge on every thing !
Because no one has the time to get to keep calling then on to another person another person lol To fix there errors! But no one is alound to refund there over charges or correct there own mistakes.
Roger must me from Italy
As he know how to [censor] you over and get away with it legally. As working people just don't have the time for his game play . And he knows it ..
get rich by [censor]ing with the little guys .
Your company should not be legal !