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CB Furniture Stores Rooms To Go 6 attempts at getting this resolved!
Rooms To Go

Rooms To Go review: 6 attempts at getting this resolved!

H
Author of the review
1:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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In summary…

1. I was promised by the sales representative online if I didn’t like the table for any reason I could return it.

2. The table broke upon assembly (piece of crap), so I called and spoke with AFORTS** and she asked me to send pictures, which I did (though I’m not sure why, I no longer liked it and wanted to return so pictures seemed unnecessary).

3. I sent the pictures, never heard back so called again and spoke with JLARRAB** and sent him pictures. No response.

4. I sent the pictures to Jamal on the online chat help, he put me on hold for over 45 minutes when trying to connect me somewhere else.

5. I then re-sent my pictures to both emails above, with a delivery receipt request, and the emails were delivered. Again and with no surprise, no response.

6. I filled out the customer service form at RoomsToGo online, NO response.

7. This has been going on for TWO MONTHS.

DO NOT BUY from Rooms To Go! Definitely not online, horrible customer service, worst I’ve ever seen.

Desired outcome: Pick up the broken table and refund my money.

Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.

Rooms To Go response
Feb 01, 2024 1:18 pm EST
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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Heather, we're sorry to hear that you didn't receive the service you deserve! Please email your order info and the details to TellUs@RoomsToGo.com. We'd be happy to help in any way we can!
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  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
    +1 (888) 709-5380
    Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number
    100%
    Confidence score
    Internet Sales
    +1 (800) 766-6786
    +1 (800) 766-6786
    Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number
    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Rooms To Go Category
Rooms To Go is ranked 20 among 372 companies in the Furniture Stores category
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