Rotita.com
reviews and complaints

Ordered item, in what I thought was my correct size. It didn't fit. I emailed and ask for info to return for refund, below is the exact wording on email I received from Rotita:

Sorry for what happened. But according to our return policy http://www.rotita.com/return-policy-a90.html you need to pay for the shipping fee if you want to make a return. it is not worth spending much time and money returning the order, right?
As for the one you received, if you really cannot wear it, I suggest giving others as a gift or selling it on line. you will sell it at good price.
And you can buy new one from us, I will help apply discount for you,
what do you think about it?

Word for word, bad grammar and all, this is exactly what i received from rotita.

Buyer beware, crappy customer service and little help from paypal.

I received the e-mail below after placing an order 2 days ago using Pay Pal. Seems odd to me that they want a photo of drivers license or Credit Card. This screams Scam!

PS: Please reply this email with your PayPal email address.

Dear Renee Falk,

Welcome to Rotita.com

Thanks for your payment of 135.12USD for order WW1610032044004132.

We really value the new customers, at the same time, we would like to help you and make sure the payment safe and authorized, Could you take a photo of your driver license or ID card for us if you pay for the order through PayPal account, if you pay for the order with credit card, you can also take a photo of your credit card. Make sure your name on credit card is clearly shown.

Sorry for the inconvenient, but we are trying to protect the benefits of our both sides. Hope for your understanding.

It's urgent. We will not process the order until we get confirmation from you.

Look forward to your timely reply.

Sincerely,
Rotita Service Team
Please note that this email inbox is not monitored. Please contact us at Support Center if you have any questions!

my order was lost i have reached out to sf express also to Rotita company. I really just want my refund back from the three dresses. My value was 60.93. the address on the order was correct but the apt number appeared wrong. some one signed off like they were me in it is fraud please investigate and issue me a refund thank you!

Be Careful! This is a scam. I ordered a swimsuit. Never received it an can only get a refund of 60% or pay 40% to get it resent. At this point I want to see this place shut down and the owners in handcuffs. I have never experienced a business with such shabby customer service and clothes if I am to believe the reviews I have read. I keep getting the runaround. So my only option is to warn people. I wished I had researched this company before I ordered.

I SPENT $134 with this company in May, its August and they have yet to give me my money back ! Its ridicules how horrible this companies customer service is they email back and say they will only give 60% when the problem was them I never received my items, I called my local post office they never had a package for me, then Rotita says it was returned back to them which seeks very odd that I didn't get no kind of notification from the list office and when I called they didn't have anything so how would it get sent back if it was never sent to me? And how is it I only get 60% back when I didn't even get my stuff! Wtf I want my money now! I'm ready to sue this company.

I received a dress that was made out of material for a slip. It was horribly made and a poor fit too. I asked for a refund and they replied that I should be happy because it was not expensive. They refused to return my money and said that since I have to pay all the return shipping to China that it wasn't worthwhile. I cannot believe the customer service is so horrible and that they can get away with substituting an any old item.

Hello
we are sorry for that and you can return it back. But it is not worthwhile for you to return/exchange according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time. How about we send you some compensation in your user center, you can use it next time

I was excited at receiving my first order but unfortunately the sizing is inconsistent (A large could be anything from medium to x-large).

While rotita's website says they will refund... They don't. On the day of receiving my order is a variety of sizes, I contacted rotita but they would not provide a shipping address - in spite of repeated requests - so that I could return the unused goods. I did everything according to their website as well as the paperwork that came with my order. Rotita advised me to "give the wrong sizes away. "

I don't mind that the sizing was inconsistent. I do mind that rotate would not provide an address so that I could return the us-used (And un-useable) clothes. Never again.

I have just been informed your company is fraudulent and I Would like my money back to the value of $31.00
Your reviews are shocking and all are warning that your site along with multiple others are illegitimate. If you don't refund my money I will take this further. I have had Email confirmation of the purchase I made which also proves this

I ordered 2 times from this place within days of each other. The items came and were mis-sewn, as well as the size was not correct. I wanted a refund and am having to go round and round with the company to get a refund. They tell me they will give me a partial refund- then they offer %15 of my refund. Well I spend 56 dollars so that's almost $7 back?! hell to the no. I told them I wanted a 1/2 refund on those things and I would gladly send them back as they are useless to anyone over here who does not wear a size 0. Don't buy or order from this company as the items received are definitely not what you see online.

July 2016

It took a month to receive my $200 order and when I did, I was very disappointed with every item. The material was cheap but that was not the worst of it. Clothing was not stitched together, there were letters missing from words and every item was not sewn proportionate. They refused to issue me a refund. Do NOT order from this site. It is definitely a rip off.

This is a horrible company that will take your money and give you cheap nasty clothes in return ! Returns are impossible and they tell you to give the clothes to someone else if you don't like them ! I ordered on 27th june and the stuff arrived on 14th July. this even though I had told them on 5 different times not to send the items because they were no longer needed when they were that late ! Now im told I can not ship them back and I will not get any money back.
They are rude and horrible to deal with and totally unhelpful ! DO NOT USE GO TO YOUR HIGHSTREET AND BUY REAL STUFF FROM REAL NICE PEOPLE !

On April 7/16 I ordered 4 bathing suits and paid in full with my visa.
It is now July 13/16 and I still have not received the order.
The tracking number they gave me is bogus. It does not work, never did.
When I finally contacted them via email (after a frustrating week of trying to find a contact to inquire about) they continue to send me emails in broken English and ones that do not make sense.
Things like" what you want us to do for u? " X 5 times
you have not receive the order? X4 times
our shipping apartment is checking, pls wait X 3 times
And many more. I suspect they are stalling for some reason.
This company cannot possibly be legal. I have read dozens and dozens of reviews and complaints all with the same scenario. How can this be allowed to happen?

I ordered a dress for my grandma's funeral, I paid £10.00 for the 3 days express delivery and it arrived over 3 weeks later! I have been emailing them and calling since march 2016 to request a refund for the delivery I did not receive. They have refused to refund it, admit they can not offer this service (So why charge people for it?). Half of the time they ignored my emails and when they did respond they were rude and replied in slang text speak. Incredibly unprofessional and very untrustworthy.

It is pure theft to take money from me for a service they do not provide. They are refusing to refund the money.

It even states free shipping worldwide on the website! What a joke.

I have full email conversation.

I ordered a swimsuit from here it didn't fit my daughter. So I keep emailing them asking for an address to return this item and they finally responded with this "These are Asian size clothes and it tells you on the catalog have you ever tried looking at it" when they were supposed to send me their address for a return. I have emailed, emailed, did research online there is no address to be found to return an item. If it's Asian sizes then WHY are all the women on the sites BIG AMERICAN WOMEN ? Please stay away do not order from them. I am going to try to get in touch with consumer products and have them removed from the web for advertisement. This is a SCAM people

As I cannot track this order through My Account because sign in does not accept my email and password nor can I register as message displays I am already registered, yet I cannot check my order. Please inform me via email when I can expect this order.

Ship to
Ann Williamson
Unit 7 54 Kingloch Pde
WANTIRNA Vic 3152
Australia
Transaction ID 6CP05363PJ0049710
Seller information
Rotita.com
http://www.rotita.com
[protected]@rotita.com (MESSAGE READS: Access Denied on this site)
Invoice ID
WW1605301013032541
Your purchase
Rotita.com $24.23
Shipping $0.00
Tax $0.00
Purchase total $24.23
Fee $0.00
Total $24.23
• See details on our Classic site (MESSAGE READS: Access denied on you site)

Customer Support At :05/08/2016 04:10:38 AM
Please make sure you have checked the size chart before ordering. If the size information on Rotita is wrong, we are responsible for it. If it's correct, you are responsible for any fees caused by return and exchange. Please check the policy first, http://www.rotita.com/return-policy-a90.html

Adminstrator At :05/09/2016 09:10:31 AM
Hello，if exchanging the item, you need to bear the shipping fee back and forth and the handling fees. It will be more than 30usd, pls know that and think about it again

[protected]@gmail. At :05/09/2016 21:04:37 PM
The size I picked is correct with your measurements and your policy states that is Rotita is wrong you are responsible. So stand behind you policy.

[protected]@gmail. At :05/09/2016 21:05:25 PM
I do not want to exchange I want to return and never deal with your company again.

Adminstrator At :05/10/2016 16:31:41 PM
how about we try to apply 15% refund of your payment as a compensation to your store account, so you can use it in next time.pls advise

[protected]@gmail. At :05/10/2016 21:03:57 PM
How about if you go screw yourself like you have screwed me and it will tell everyone on fb what a crock of ### you are

[protected]@gmail. At :05/11/2016 01:04:37 AM
Is that how you talk in your country. In circles. Well how you probably don't even get that pun.

Adminstrator At :05/11/2016 17:00:10 PM
If keep it, I will try the best to apply 20% refund of the payment to you, hoping you accept

[protected]@gmail. At :05/12/2016 05:50:05 AM
I AM NOT KEEPING I WILL THROW IN THE TRASH IT DOES NOT FIT AND IT IS OF HORRIBLE QUALITY REFUND ALL MY MONEY

Adminstrator At :05/12/2016 14:24:53 PM
so you want to do return?

[protected]@gmail. At :05/13/2016 03:07:37 AM
Yes I want to return for full return.

Adminstrator At :05/13/2016 10:26:43 AM
if return, you need to pay the high shipping fees back and we offer refund as 60% payment of your order after we get it.pls know that

[protected]@gmail. At :05/13/2016 22:02:27 PM
Joke just a joke. I will be sure to let everyone I come into contact with what a sham your company is

Adminstrator At :05/16/2016 15:13:35 PM
Then how about 20% refund? Could you pls reconsider my offer?

[protected]@gmail. At :05/20/2016 21:28:35 PM
At this point just do whatever. Refund me 20% and let me know when I should see this.

Adminstrator At :05/21/2016 09:14:52 AM
ok, we will put 20% back to your store acct, pls no that

[protected]@gmail. At :05/23/2016 21:09:21 PM
this conversation is over I do not want store credit F OFF

Adminstrator At :05/24/2016 09:55:28 AM
how about we refund 20% to your card?

[protected]@gmail. At :05/25/2016 05:02:04 AM
20% REFUND TO MY CARD IS BETTER THAN NOTHING

Adminstrator At :05/25/2016 14:38:51 PM
ok, 20% refund is 8usd, pls no that

[protected]@gmail. At :05/26/2016 02:18:20 AM
Whatever. You could also use some grammar lessons. You have said please "no" that 10 times and it should be know. I am obviously dealing with a 5 year old. Your company name and mine will become synonymous with the wors JUNK and ignorant.

[protected]@gmail. At :05/26/2016 04:11:33 AM
And I CERTAIN my message is getting across as every time I see your site on my FACEBOOK page I comment with those words and people message me and ask what kind of problems I have had and say they do not even wish to deal with that so they are foregoing ordering. Yea me

[protected]@gmail. At :05/26/2016 04:12:58 AM
oh yea PLEASE KNOW THAT

Adminstrator At :05/26/2016 11:39:39 AM
thank you so much for your advice, yes, I know that now and will correct my problem.
and we will process 8usd to your card asap

[protected]@gmail. At :06/03/2016 04:30:56 AM
ASAP huh. Well I think you have no intention of honoring anything.

Adminstrator At :06/03/2016 10:19:44 AM
hello, we have processed it for u, the refund will take 3-7 days to transfer it, pls know that

[protected]@gmail. At :06/09/2016 03:33:50 AM
Um today is the 8th. Exactly 13 days after you said you would refund my $8 (sad but true) Even discounting weekends that would be 9 days and you said 3-7. Again I am dealing with a toddler as you cannot even count. Your company is a sham. Hope you are earing that $2 an hour.

Adminstrator At :06/12/2016 11:31:23 AM
I just checked it for u, as your smae payment has some problem now, we can't refund it.pls know that
in this way, we can only refund 20% to your user center, pls confirm

[protected]@gmail. At :06/13/2016 02:32:05 AM
You are so full of ### you never had any intention of refunding. I assure you there was no problem taking it out of my bank account so there should no problem refunding my payment. I am contacting the better business bureau as we speak.

Adminstrator At :06/13/2016 09:59:37 AM
you can check your card information in your paypal or your bank

date 30th March 2016 delivery end of May 1x XL swimsuit (wrong size)was supposed to be gray bur came in brown There was also a 1x Medium of the same costume which is ok.It has a flap over effect .
I also ordered a gray wool jersey which was of the most inferior quality which means I will never order from you again. It was also free delivery which worked for the jersey but had to pay R82 customs duty for the costumes.
The numbers I have are
W160 [protected]
ticket no T923 146 8750
Rotit 15
I have not received invoices stating that I bought the goods but I have been charged for them.
Best case would be that I have my money refunded for the swimsuit and the jersey. Worst case that I have to return the goods to be replaced but I would not want a replacement for the jersey as I live in South Africa and postal service is impossible. Please let me know if you receive this and what the outcome will be.
Maureen Marshall
7 Gilmourhill Rd
Tamboerskloof
Cape Town 8001
land line +[protected]
Mobile + [protected]

I ordered some clothing and jewelry from Rotita, when I received these items the bag was torn and some items (jewelry, earrings) missing. The clothing were soiled. I emailed the company to tell them I was returning these items sent to me because of this problem and they tried to offer me 30% off, but I could not wear the items because they were white and soiled. My order amount came to $106.93. I tried explaining to this company, but they refused to give me my refund. I sent the items back on 4/15/2016 from the Chicago Post office received my customs tracking. I have not received any feedback or refund as of yet. I will never order because the items are not like it looks on there Web site, and they do not package there products correctly, also it is to hard to receive a refund from this company.

BEWARE and do not make the same mistake 1, 000's of americans are making... ordering "too good to be true" clothing or items direct from China. Chinese mfg's can ship this stuff to you next to nothing, different packaging/shipping system then we have.

If you receive a package, Paypal assumes you got "your" order. No matter WHAT was in that box, you are supposed to return it. TO CHINA. No way, for my $90 and 2# worth of swimwear, it was $55 to send it back. THEY KNOW THIS. There was no good faith effort to assist after I received the order and NOT ONE PIECE FIT.

The swimwear: you do not see back views, but beware, there were NO ties, buttons, hooks and no stretch... so it was truly impossible to pull the tops over my shoulders. I am size 4-6, small so I honestly tried to pull one over my hips when shoulders was impossible. EVEN THE ONE SIZE stuff was too small.

EVEN if it were the right size (which I spent HOURS converting to their cm measurement chart and eventually chose XL for everything except one size) I would not have worn it. Flimsy, poor sewing/matching seams, one trim button was already off and lose in the package, fabric was too thin for me to even consider wearing in public, just a mess.

STUCK WITH IT which is what you'll be. If you order from this company, there is NO fixing it. They will not pick the package up, even though their mistake and returning it will cost 1/2 or more than the items worth.

UNLESS you are willing to kiss your money goodbye, do not order from a direct from china company. I had another order from different company for bike accessories and they too were just wrong, ie the LED light bands were made for a motorcycle but advertised for a bicycle ie I could not pedal FAST enough to get those lights to go etc. Cheaply made and flimsy even if they work for awhile, or fit for awhile.

Google ebay chinese scam OR paypal chinese scam and see how many other people have ordered inferior goods, got the wrong stuff and NO WAY to get a refund. I'm done ordering "too good to be true" cheap stuff, the hours I spent trying to resolve this with Rotita AND paypal I can never retrieve. Cheap junk, argh!

On the 20th of April I ordered a cardigan in a medium size. It is more like a very small and is terrible quality. It is very short and looks nothing like the picture. It is not possible to contact any one in the company and I would have to send it back to Singapore at my own expense. This is the worst customer service and worst quality clothing that I have ever bought in my life. I would like to find out how I can get my 15 UK pounds refunded. I have Paypal proof that I paid but no delivery note or return address came with the garmen.

Many thanks

Hilary