Rotita.com
Reviews and Complaints

I ordered my item December 16th, and paid extra for 5-10 day shipping, and still have not received it. So far I have been very patient, but I'm running out of patience, honestly. The order # is : W1612170714562602.
I would appreciate a quick response, or I will be forced to dispute the charges with my bank, so that you do not get paid for my order.

Placed an order with this company 2 weeks ago
Order #W1612192212317212
Paid the extra money to have shipment expedited and the item still has not shipped.
Have since seen numerous reviews and complaints on this company from people experiencing the same thing. There has to be something that can be done. This company should not be allowed to continue ripping people off. I am very upset and would very much like a response from this company!

I ordered cardigan from this company and paid for this on Dec.2nd through
Pay Pal.In 2 weeks I figure out that my order never left China I politely asked them do not to send it but return my money. But anyway they sent it to me,
but when I got it after Christmas my first wish was put it in trash. Size is maybe
S but not L which I ordered, on label -L.Totally different from the picture on their site, colors are pale and shape is ugly. So I wrote my opinion on support center and they offer me 20% refund if I shut up literally. After that I promised to contact all Internet in order to help other customers not to be fooled and they stop to answer me.

Irene Vera
6009 Daffodil Drive #30
Austin, Texas 78744

I am writing in regards to a order that was placed on December 9 th, 2016 .I paid with a bank debit card . The number issue it's not correct .Evertime I've checked throughout the United States Postal service tracking it's states the number is incorrect. I have not gotten any response back to see if product has even been shipped from Shanghai, China, I am only giving them til January 9, 2017 cause by then it will be 4 weeks that it was ordered and paid for.
If by this date I don't receive it I am requesting my funds immediately back into my bank account and I will not wait another month to get my funds back either .I paid extra to get it quickly but no luck. I need an answer ASAP ! Not happy customer thus far. I will report this to the Better Business Bureau if I don't get answers immediately.

I ordered from Rotita on Nov 11, 2016 and never received my dress. I have sent 4 emails to customer service regarding my missing order that was paid for in full and not one response back. The phone listed on their site is also no good. I posted about it on their Facebook page and they blocked me! I reported them to the FTC and Facebook. Facebook should not allow this to happen and I've now read that this company is notorious for doing the same thing to me to many others.

I have heard and read horrible things about your company. Am I not going to receive my item that I purchased on Invoice# WW1612191214172897. Let me know and if not I would really like to get my money back. I wanted the dress that I ordered before the holidays and even paid the extra shipping and yet my order says that it hasn't shipped yet. I would really like it if you could please explain to me the lies that I was promised and please refund me the 23$ that I paid to get this outfit in time for Christmas. I hope you are genuinely happy with yourselves.

I would like a respond back as soon as possible because otherwise I am going to have to spend more money and find a different outfit. Also select a category...what the hell is that!

You appear to be a sham company, selling defective goods and refusing to refund or give compensation.
I am reporting you to UK trading standards and will continue to leave negative online reviews along with all the of other unhappy customers.
People need to know you a scam company, selling rubbish items and refusing to give any refunds or compensation then blocking any communication with unhappy customers.

Order were placed, credit card info was obtained by the merchant, deducted right away... confirmation sent... waited 5 business days, nothing! searched, trying to find out who can help.. online, no reply!
made a phone call, answering machine to leave a message, no call back.
What the Hell! Company from China, I have dispute the charges, still waiting for result. DO, NOT BUY ANYTHING ONLINE WITHOUT KNOWING WHAT AND WHERE THE COMPANY IS FROM... lesson learned.

Ordered a "coat" from this company and it is a jacket, not a coat. Ordered this 2 sizes larger that what their size chart says I wear and it did not fit. This "coat" had 4 1/2 stars on it's reviews. I asked for a refund and all they want to give is 60% back of the purchase price claiming that the other 40% is for shipping but yet they advertise "free shipping". Oh and I also have to pay to ship it back to them in China.

This company needs to be shut down. They ask for information they don't need. They delay shipping for this. Then they send product that is the poorest quality possible. No one would keep this stuff. What they send is a cheap replica of what is advertised with very cheap material. Then they make it impossible to submit a ticket which is required to do any returns. Then they claim to only refund 60%. They have no legitimate phone numbers and are unreachable. I have not been able to begin the return process yet because of this. FACEBOOK should ban them.

I ordered some coats from Rotita online. I paid extra shipping to have them shipped fast and I got them about two and a half weeks later. The quality of the clothing is so poor I don't want to keep any of the items. However when I try to go get a return slip it tells me my product number is invalid and it is the one that they sent me as a confirmation via email. The only way you can talk to somebody is if you give them your confirmation ticket number and it won't accept mine as valid. It also tells you you have to send it back within 3 days and I haven't been able to get in touch with any customer service representative. I think this clothing line is a fraud.

I ordered my coat over 2 weeks ago and I still haven't received it! I have called 3 times and have not received a call back. Please send me my coat! I ordered something from amazon 1 week ago and have already received it! I have seen many other complaints and I'm thinking of getting a lawyer! This company can't keep doing this to people! Please Rotita make this right!

I bought a dress on rotita.com, want to give 0 star for this item. order#WW1610311205416135, I want full refund.

The item arrived is not the same as shown in the picture, the bottom is far different, and I have provided picture to CS. The dress is in poor quality, seeing-through cheap material, and no labeling and washing guild attached to it. It looks much worse than my oldest pajama. It is a piece of CRAP! The size is very weird, it doesn't fit me at all even I followed the size guide and their suggestion. I tried this site since they say free shipping and free return for new users. Unfortunately, they are cheating! They offered 30% refund and suggested me donate or gift it to a friend, or I get 60% refund and pay for shipping back China. They are ripping off customers by penalizing them as being their customers. I guess they are making money this way, so don't buy anything on this site! they robbed my money, they should be punished by authority, we should ban them to do business in the U.S.!

I seriously warn anyone not to buy via this site, stay far far far away!

My name is Adella Oliver and I live in Jersey City NJ I ordered from you a jacket, and two dresses on October 25th. Cost 80.25 you sent me three packages of the same items. Now why will I want three things the same, plus the sizes were way too small. You charged my account 80.25 three times.
I have called your two numbers (you are not available) I have sent multiple emails with no answer. I will like to send back the items but you had no return labels or invoices in the packages. Can you please email me three return labels? You have my email address. I cannot afford to lose 241.00 on things I cannot use. I will really appreciate hearing from you

Thanks

I ordered 3 items off of Rotita. My payment went through and afterwards I received an email that one was out of stock and that I had a credit in the store. I checked and it was there, but didn't really find anything else I wanted so didn't use it right away.

My items arrived and one was the correct size, the other is child sized. If we hemmed the sleeves it would fit my 4 yr old niece. I ordered a women's XL, so there is quite a disparity. I have been going back and forth with the company for a week with them telling me that it's not worth it to return it and refusing even half of a refund. This is by far the worst customer service, and the quality of the products is shoddy even if you get the right size.

The dresses are the wrong size, I need to know how to return my products. I left message on phone number [protected] I get a message to leave a message, so can y'all please call me ASAP I sir would appreciate it. I picked the wrong size, I order my dresses for church and would love to ware them but can't. So I'd like to return them.

Sincerely,
Barbara Dodson

Placed an order on Nov 2nd2016 and today is the 12th and when I look at the site it has my cart empty. Papal deductted from my account for 37.56 for order #W1611 and would really prefer021134408384 with a DHL tracking # CNMM161109346094701 and can, t get a response from anyone. I suggest any trying to place an order on this site do some investgating prior. Very dissatisfied with the service and would appreciate a refund.

£29.99 item arrived damaged, I contacted the company and eventually they agreed to me returning the item, but I have to pay the return cost. I have now found out this will be more than I paid for the jacket to return it to China. When I ordered the item, I did not realise I was dealing with a company based in China.

They are not helpful about returning the item and offer you 15% off your next purchase. Avoid buying from this company.

I ordered a dress last November and supposedly it had gotten sent back in December and I contacted them and it's been almost a year and I still haven't received a refund nor my order . The Assistant said that they put the money in my rotita balance but when I check it says that I have 0 dollars . And I really just want my refund . And I accidently closed my 'ticket' and I tried to open a new one but it says that my order number is wrong . I don't understand.

I ordered from this company not realizing it was a company based in China . My first mistake. It took months for my order to come in. In fact, I forgot about the order completely. I finally received it and the items were too small. I started the return process which is basically non existent. It is impossible to reach the company . I finally tried to return to the company and see if they would receive the items, but it has been months and I have not heard a thing. I have tried to email and call on numerous occasions to no avail. I am basically out of over $100 dollars. Don't make the same mistake. Avoid this company at all cost.