Roto Rooter
Reviews and Complaints

Do not use Roto Rooter for any service. i had a broken release pressure valve on my water line that caused banging pipes. Roto Rooter fixed it but charged me $486 per hour of labor! Outrageous and unfair. I called the company and their response was that that was the going rate but I called other plumbers and they only charge about $100 per hour. They refused to give me a break. Further they charged me for the time it took them to run out to get parts. I would have thought they would have parts with them since I described the problem in great detail and they mentioned it was the RPVs. It turned out to be an over $1100 bill for the work! Call someone else.

Roto rooter cheat people with telling then that all they service is pay directly from insurance to lure them to easy accept they service. In my case they clean toilet water backup with tremendous overcharge, doing totally unnecessary wall openings. Effectively left me over $2,500 bill and additional damage to my property exceeding another $2,500 in after service repairs.

came to my house around January 15th and worked on my toilet because the toilet was clogged. He's a plumber . He charged me 2500$ , but now my toilet is still clogged and backs up when I flush it. I don't think he did $2500 worth of work, and I deserve at least a partial refund. My toilet is still clogged

On Dec 29, 2021, the plumber came to my house and gave me a price of $469 to clean up the clog plus a camera inspection within a few days. On Jan 21, a Roto Rooter worker performed the camera inspection. He promised to send the details about the inspection to my email address. However, even after a week had passed and despite my repeated text messages asking for the report, I received nothing. I called the company several times last week and spoke to the customer service representative. Today, Feb 1, 2022, when I called the company's customer service, the representative told me I needed to talk to the manager. The manager got in touch with me and acknowledged that a camera inspection was included in the price and had been completed. When I requested the report, he claimed there was none. I questioned the purpose and value of the inspection without a report. This approach to business seems deceptive. I need the report for which I paid. The $469 I spent was not solely for snaking the plumbing line; it included a camera inspection, and I demand the inspection report or a refund.

Roto Rooter came to our house to fix a leak in the ceiling above our garage. The repairs were fine and we filed a claim with our insurance company. However, since that time (nearly 2 months ago), Roto Rooter has consistently failed to provide the necessary paperwork (photos, invoices, estimates) to us or to the insurance company so the claim can be closed and we can move to the next stage of repairing the 6 foot hole in our ceiling. The insurance company cannot close their claim until Roto Rooter provides these documents, and when we try to call or email, we either get transferred to some other office or get no response at all. This is incredibly frustrating, and the next step will be to call an attorney.

A technician came out to locate and repair a leak on Christmas Eve. Unfortunately, the leak led to water damage (the damage was all unseen) and needed water remediation. The representative told me the total cost would be between $10-15k, but advised us to write it up as $15-20k for insurance purposes. She also assured us multiple times that insurance would cover the cost. It was all so manipulative—almost by design. This is important because part of their service agreement holds the customer responsible for any costs not covered by insurance. She estimated repairs would be done by New Year's Eve. In reality, her team didn't finish until February 15th. We were unable to stay at the house during this time.

On February 15th, the main contractor had us sign a document stating the real total is actually $20-30k. Two days later, we got a revised version of the same document stating the total is now $36k plus an additional $5k for mold remediation. This situation is unreal. They artfully charge for things twice. For example, they would list 'clean wall, apply chemical, vacuum wall' as separate charges. Just vacuuming the bathroom cost $350, to give you an example of their inflated costs. Each page of the invoice is saturated with prices just as high.

While repairs were being done, we tried to inquire about pricing. The representative said we maybe or probably would have to sign a change of scope at the end (meaning the price would go up) but would never confirm. They never told us the price was changing. They never explained why more work was being done; they just kept ripping more walls out, the ceiling, the flooring, and even tore out the garage. They showed up at odd times, including 8 pm one day, and of course, that was billed as 6 hours of after-hours work at $753. My husband just happened to be at the house for this. I'm not sure if it happened multiple times. The bottom line is they are scamming people.

While I'm still waiting for Roto-Rooter plumbing to finish their work at my sister's house, I received a strange email from Complaintsboard.com early on Sunday at 5:45 AM, August 15th. The message stated that my complaint had been closed due to my lack of response. However, I was never contacted by them, so I'm puzzled as to how they could justifiably dismiss my issue. I need this problem with Complaintsboard.com resolved because I'm dealing with an incomplete plumbing service that cost $10,600. They must address my complaint. Roto-Rooter visited the property on Monday, August 9th, for an inspection and promised to return the following week. I've directed Roto-Rooter to communicate with my sister for any updates since I am unavailable during work hours. My current grievance is with Complaintsboard.com for improperly closing my complaint without any prior communication.

Was charged *** to replace hose bib and main shut off valve. I am 69 years old and disabled and the perfect target to be taken advantage of. I had to use them because I had no water. When I checked out prices the next day I learned I was highly overcharged. Is there no protection for seniors in this situation? This is deplorable!$

Roto Rooter came out to property charged $380.00 and the toilet drained for a day . They came back out to fix it again and same issue . I called and explained I have no satisfaction and they have never called me back. Even though they warranty their work

Had a service call few days ago , the team solved my problem but were negligible about the finish part, leaving connecting pipes dirty at the inside and loosely screwed. A couple of days later the kitchen flooded as the pipe dropped out of the sinks outlet. I took half an hour cleaning, getting new insulation tape and tightly plugging the pipes back in place. For the $800 they charge, I could have expected a professional job. I'd like to get compensations *** I talked to a supervisor and but got unsatisfactory response please have someone call me back. Thank you

I called and asked them to snake out my sewer line two weeks ago. they charged me $345 its only been two weeks it clogged again. I asked them to come out they want to charge me another $345. The last time they came, the entire time the guy told me I need to core out my sewer, and I told him I don't have the money to do that and all a sudden the sewer started to clear up magically. I had another plumber looked at my drain he said that the clog was not bad, there is no need to core out the drain. I had to get another plumber to core out my drain again, I would like Roto to reimburse me for the fee that I paid the first time as they didn't want to finish their job.

Work was performed (and paid for) under the City of Tempe, Arizona SLPP program. City supplied vendor, HSW RR Inc, dba Roto-Rooter Plumber, inspected sewer line from residence to City interceptor box to determine location of pipeline failure. HSW RR Inc. then determined that pipeline excavation and replacement was required. Pipe run to interceptor box was close to a property boundary block wall. Excavation was done and pipeline repairs made. Back-fill was done after pipe repairs. No complaint regarding pipeline itself repairs. Complaint concerns poor back-fill work. Property owner had to repeatedly add fill to the area of excavation as it continually settled over time. Above the excavation site is a gate used by the property owner to access alley trash bins. Since completion of pipe repairs, property owner has had to repeatedly adjust above gate as it would not close, becoming to tight to its latching pin on the property boundary wall. September property owner noticed the boundary wall masonry mortar was cracking and coming apart.Property owner contacted City of Tempe SLPP manager Wendy Springborn, She advised contacting Roto-Rooter. Chad Librizzi from Roto-Rooter of Glendale responded and visited property site in October . Property owner provided Chad with bids from masonry and fence contractors to make wall and gate repairs. Property owner visited the Roto-Rooter office on West Frier in January but Chad was unavailable. Property owner cannot access alley as gate appears to be holding up wall from collapsing.

I've been ripped off! I was babysitting my grandchildren at my son's house and put potato peels down the garbage disposal. My mistake and a very costly one. They were having a small gathering the next day for my grandson's birthday and really needed the sink. I told my daughter in law to call someone out and I would cover the cost. She called Roto Rooter. Big mistake! I expected to pay about $200 max. After looking at the clog, the supervisor came to me with an invoice to sign...$750 if they run a snake from the roof or $950 if they go under the sink. I was shocked and hesitated, but felt like I had to get this done and soon. They took advantage of my predicament and didn't even flinch at the cost. I reluctantly paid the $750 after only 20 minutes of work to complete the job. I've been sick over this! They e-mailed me a copy of my invoice and it had nothing itemized on it. It only had the date and the amount. Nothing explaining the work that was completed or the time it took to complete. I called around to several reputable plumbers in the area and they agreed, max I should have only paid $150. Product_Or_Service: Clogged Drain Order_Number:

I just spoke with a Christina in the corporate office. I explained to her that their technician busted my sewer pipe while rodding on 5/21. He didn't even tell me. Days later we found raw sewerage in my crawl space causing me and my family to relocate. This morning, we had another plumber come with a camera and they found the damaged pipe. Before I could fully explain the situation and how frustrated I felt, Christina continuously over talked me about how Roto Rooter is not responsible for "condition" of my pipe. There was nothing wrong with my pipe before the technician came. Not only am I frustrated about the broken pipe, I'm even more frustrated with Christina's lack of empathy and unwillingness to help. I think it's unfair for something like this to happen and the customer is left in the dark to pick up the pieces. Now I'm stuck with having to pay to fix a busted pipe and the sewerage cleanup in addition to the original sewer line repair. This experience has been draining and exhausting on me and my family. I just find it hard to believe that they can't offer any help in this situation. Christina refused to tell me who she reports to. She said she's in charge and any complaint would come to her. I guess she just shreds them as they come. I'm hoping to reach someone more compassionate.

Project Solutions is a facility maintenance company that hired Roto-Rooter to fix a leak in a bathroom at one of its client's locations. Project Solutions has documentation of the work order with a not to exceed clause of $175. By accepting this job, Roto-Rooter agreed to Project Solutions' terms and conditions.

While onsite, Roto-Rooter attempted to shut off the water to the client's facility. However, they mistakenly shut off the water for another tenant of the building, Hobby Lobby, which was not a client of Project Solutions. When Hobby Lobby informed Roto-Rooter of the error, they tried to restore the water service but in the process broke the shut off valve for Hobby Lobby. Hobby Lobby requested Roto-Rooter to repair the broken valve. After repairing the valve, Roto-Rooter completed the initial work for Project Solutions, which was a minor plumbing repair valued at $175.

Subsequently, Roto-Rooter billed Project Solutions $3173.04, which included the cost of the repair to both the client's facility and the cost to repair the shut off valve that Roto-Rooter broke at Hobby Lobby. Project Solutions attempted to negotiate the bill and offered to pay for the work done at its client's location, but Roto-Rooter refused to split the invoice. The account was then turned over to collections by Roto-Rooter.

Project Solutions has tried to explain the situation to the collection agency and has again offered to settle the debt for $175, the amount of the not to exceed clause on the work order for its client. The terms and conditions of Project Solutions state that Roto-Rooter is responsible for its own negligence, which includes mistakenly shutting off the water at the wrong facility and breaking the valve when attempting to correct the mistake.

Called for advertised free estimate of repair of plumbing water leak and was charge $350. No written estimate was provided nor bill for $350 but a verbal estimate of $2400 was provided which was raised to $4300 dollars without water leak testing and the water leak site was shown to them in the area of the main water line into the house. I called to complain and they said that was the cost of finding the water leak and for using a shovel. They offered to fix the leak for $2400 dollars and include the deduction of the $350 dollars paid if agreed. I said no and they offered to discount the FREE estimate to $226. A different plumber fixed the leak for $975 total including concrete work.