Menu
For Business Write a review File a complaint
CB Restaurants and Dining Round Table Pizza They did not prepare the pizza as requested
Round Table Pizza

Round Table Pizza review: They did not prepare the pizza as requested 1

R
Author of the review
7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the second time I received a pizza that was not made to my request. I called them and was told that she was the supervisor, and she made the pizza and added heavy sauce. I'm the consumer and I know the difference. I noted heavy sauce and added a note as per usual to please make it extra heavy. The pizza had a regular amount of sauce and that is not what I ordered. I would not have ordered it if they were going to disregard my specifications.
I called and the girl that answered was rude and when I asked for the supervisor, she said that she was the supervisor.
I loved RTP but now I am not getting what I am paying for and an attitude on top of it.
I don't want the pizza and I want my money back. It's dry as a bone. She offered me no resolution and I feel that she was probably not the manager.

Claimed loss: 43.69

Desired outcome: refund me. The supervisor wasn't going to assist me any further.Why does this complaint not ask me for my information?

Confidential Information Hidden: This section contains confidential information visible to verified Round Table Pizza representatives only. If you are affiliated with Round Table Pizza, please claim your business to access these details.

1 comments
Add a comment
L
L
L. Brekke
Sep 24, 2024 5:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It’s frustrating when a place you used to love starts consistently messing up your order, especially when it’s something as specific as extra heavy sauce, and you’re left with a dry pizza. On top of that, dealing with rudeness when you call to address the issue is completely unacceptable. You should be getting what you pay for, and it’s clear they didn’t take your request seriously.

It might be worth escalating your complaint to the actual management or corporate level, especially if you're questioning whether the person on the phone was even the real supervisor. Hopefully, they’ll resolve this by refunding your money and ensuring you get the service you expect next time, if you decide to give them another chance.

R
Author of the review
R
RTPnomore
Rocklin, US
Sep 24, 2024 9:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of L. Brekke

Unfortunately, the corporate number doesn't work. found another number but it only handled their gift card issues and they said this is the only way to complain. They have lost a customer.

Thank you for your comment

More Round Table Pizza reviews & complaints

Round Table Pizza - Bad service bad quality 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Round Table Pizza - Bad food 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Round Table Pizza - Round table pizza coupons, apparently are not in the system 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Round Table Pizza - Wrong order 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Round Table Pizza - Delivery
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Round Table Pizza Contacts

  2. Round Table Pizza phone numbers
    +1 (925) 969-3900
    +1 (925) 969-3900
    Click up if you have successfully reached Round Table Pizza by calling +1 (925) 969-3900 phone number 0 0 users reported that they have successfully reached Round Table Pizza by calling +1 (925) 969-3900 phone number Click down if you have unsuccessfully reached Round Table Pizza by calling +1 (925) 969-3900 phone number 0 0 users reported that they have UNsuccessfully reached Round Table Pizza by calling +1 (925) 969-3900 phone number
  3. Round Table Pizza emails
  4. Round Table Pizza address
    5555 Glenridge Connector, Ste 850, Atlanta, Georgia, 30352, United States
  5. Round Table Pizza social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024