Menu
For Business Write a review File a complaint
Rowenta

Rowenta review: Steam Iron 6

G
Author of the review
5:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a Rowenta Steam Iron which is not
cheap in price and it stopped working. My husband
took it apart and found that the cord was burnt off
in the Cord Support. This could have caused a fire,
I think Rowenta needs to do something about this
before they ahve a law suit against them for a
home burning down.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
Add a comment
V
V
vfamily
US
Send a message
Jan 21, 2011 2:36 am EST

I spoke with a Rowenta Customer Service person today about my iron that did catch on fire. I told them of my concern that someone could be injured or lose a life. My house could have burned down if I were not home. They were indifferent and didn't really even seem to care. I did not feel very valued at all as a customer.

C
C
Concerned citizen 3
Kernersville, US
Send a message
Jul 10, 2011 3:48 am EDT

I recently had a similar issue with my rowenta dx 9300. My iron cord actually did catch fire. I recommend filing a report with the cpsc at www.saferproducts.gov.

T
T
T.Marchisello
US
Send a message
Nov 05, 2011 2:03 pm EDT

I have a rowenta iron for less than a year. Model No.DZ2060 U1.
The wire cover split and I got a short. It frightened me so that I threw out the iron and don't even know if I was covered under warranty. I am a senior citizen and have owned several irons for the last 60 years and have never experienced this type of short. I am very disappointed because I had heard many nice things about this iron. This experience has put a bad taste against your iron and will not be buying a rowenta in the future, nor will I recommend it to friends and family.

K
K
Kent_in_texas
Dallas, US
Send a message
Nov 21, 2012 8:53 am EST

A friend and myself have the model DX9080 that has a short in the cord and only 2 yrs old. These need to be recalled before someone burns their house down

B
B
Brenda Covell
US
Send a message
Feb 16, 2016 8:59 am EST

Right out of the blue my Rowenta iron(DW5000) started leaking.A lot!My husband checked it all over.It was not dropped.Called Rowenta to no avail!They could have cared less!A product as expensive as Rowenta should stand by their product better!

B
B
Brenda Covell
US
Send a message
Feb 16, 2016 9:03 am EST

Right out of the blue, my Rowenta iron started leaking.A lot!My husband checked it all over.It was NOT dropped.Called Rowenta. They could care less.pretty.Pretty bad customer service delivery for such an expensive product!

Add a comment Comment Guidelines

We have received your comment. Thank you!

More Rowenta reviews & complaints

Rowenta - Rowenta Irons Violate Safety 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rowenta - Failed to operate 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rowenta - lack of customer service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Rowenta Contacts

  2. Rowenta phone numbers
    +33 974 503 623
    +33 974 503 623
    100%
    Confidence score
    France
    +1 (800) 769-3682
    +1 (800) 769-3682
    100%
    Confidence score
    United States
    +44 345 602 1454
    +44 345 602 1454
    United Kingdom
    +61 130 030 7824
    +61 130 030 7824
    100%
    Confidence score
    Australia & New Zealand
    +43 18 903 476
    +43 18 903 476
    100%
    Confidence score
    Austria
    +32 70 233 159
    +32 70 233 159
    100%
    Confidence score
    Belgium
    +359 70 010 330
    +359 70 010 330
    100%
    Confidence score
    Bulgaria
    +385 13 015 294
    +385 13 015 294
    100%
    Confidence score
    Croatia
    +420 731 010 111
    +420 731 010 111
    100%
    Confidence score
    Czech Republic
    +49 698 5040
    +49 698 5040
    100%
    Confidence score
    Germany
    +36 618 018 434
    +36 618 018 434
    100%
    Confidence score
    Hungary
    +39 245 7751
    +39 245 7751
    100%
    Confidence score
    Italy
    +31 858 2424
    +31 858 2424
    100%
    Confidence score
    Netherlands
    +48 221 168 654
    +48 221 168 654
    100%
    Confidence score
    Poland
    +351 808 284 735
    +351 808 284 735
    100%
    Confidence score
    Portugal
    +40 213 168 784
    +40 213 168 784
    100%
    Confidence score
    Romania
    +7 495 213 3237
    +7 495 213 3237
    100%
    Confidence score
    Russia & CIS
    +421 232 199 930
    +421 232 199 930
    100%
    Confidence score
    Slovak Republic
    +34 933 063 766
    +34 933 063 766
    100%
    Confidence score
    Spain
    +90 444 4050
    +90 444 4050
    Turkey
    +82 805 234 711
    +82 805 234 711
    100%
    Confidence score
    South Korea
    More phone numbers
  3. Rowenta emails
  4. Rowenta address
    4 Chemin du Petit Bois, Ecully, 69130, France
  5. Rowenta social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 03, 2025
  7. View all Rowenta contacts