Royal Holiday Vacation Club
Reviews and Complaints

We have had no end of trouble with Royal Holiday Club. We have tried to get our concerns and complaints addressed with this company from the very beginning, but have never received any answer or any customer service whatsoever. They have repeatedly refused to address our dispute or acknowledge any of our requests for answers in any form, no matter our requests, written or otherwise.

Our complaints are many:

1. We were told and led to believe that we earned holiday credits every year and that those credits could keep accumulating towards a future holiday. Upon getting home, we discovered that this was a misrepresentation of the facts and that the true facts were not revealed to us in the interest of full disclosure at the time of purchase. Apparently, we cannot roll over each year's credits and build up enough for a holiday. From what we have been able to discover since then, only 20% from the year before can be used and that isn't even automatic. This knowledge, had we had it upfront, would have definitely influenced our decision whether or not to buy into the club. Again, we have been extremely upset with the lack of full disclosure and the misrepresentation of facts, including outright lies in order to pressure us into signing up.

2. Sales person promised that the club credit is always cheaper than booking online, but reality is using the points that end up costing way more than any airline holiday package. Royal Holiday Club uses dishonest or deceitful sales practices in order to get us to enter a contract.

2. We were granted a signing bonus of an additional two years (24 months) two rooms credit. This offer was used to pressure and influence us to sign up. But ridiculously this offer had an expiry date of 12 months from date of issue. This is fraudulent by itself, and especially so as we informed them before signing that we did not plan to take another holiday in the next year. Royal Holiday Club fails to inform us of the terms and conditions of the contract, which state leads to difficulties in booking travel dates or obtaining the accommodations suitable or comparable to what was presented to us upon the signing of the contract.

3. We informed Royal Holiday of our issues in emails dating approximately 1 week after our contract signing (Dec 25, 2018). We have never received any reply or answer from Royal Holiday regarding our serious concerns.

4. We are trying to cancel the contract and obtain a refund days later only to find out that they only had 5 days to cancel, which there was no mention of prior to the sale and signing of said contract.

5. We were led to believe a lot of other "benefits" were available such as "renting out credits" and non-restrictive holiday bookings, etc. Nothing has been easy or straightforward with this company and we have been unsuccessful in accessing these benefits and have received no assistance or helpful information on accessing these benefits.

6. We have refused to pay Royal Holiday any more money as a result of their fraudulent business practices and deceitful tactics used to scam us out of our money while providing an inferior quality of service and benefits that are contrary to what was disclosed and promised us at the very beginning. Instead of addressing our concerns, Royal Holiday without ever ONCE trying to resolve our issues with information, answers, satisfactory customer service, and documentation in writing as requested on numerous occasions.

Although we enjoyed our actual holiday in Mexico, it is really shame that the Princess hotel allow such sales happens in this resort. This experience has definitely spoiled any desire to return to or to recommend Mexico as a holiday destination. It is highly unfortunate that what we thought would be a good investment and beneficial to our family and friends has actually helped this unscrupulous company continue to scam more tourists out of their money, and continue to misuse the beautiful natural resources of Mexico for their own financial gain and irrevocably mar the reputation of Mexico.

We wish that our contract be voided and rescinded and demand all monies paid to Royal Holiday to be returned as soon as possible. (Total of $6500 USD lost in payments)

STAY AWAY FROM THIS FRAUDULENT CLUB! ROYAL HOLIDAY IS A SCAM!

https://abcnews.go.com/Business/Story?id=4627886&page=1

http://www.youtube.com/watch?v=l1W2HVGnNls

We were told and led to believe that we will be getting dreamed hotels with the holiday credits that RHC was would provide us every year. Then we find out upon our first reservation that there is always a fee to be paid to RHC according to the hotel chosen on top of the credits needed. Sometimes the hotel wil chages on top pf that too (hotels fee upon check in ) this was necer disclose to us. This knowledge, had we had it up front, would have definitely influenced our decision whether or not to buy into . Again, we have been extremely upset with the lack of full disclosure and the misrepresentation of facts, including outright lies in order to pressure us into signing up.

We were never told we will have to pay an annual fee to keep the membership. I had to find out all this while i was already gone. This is fraudulent by itself, and especially so as we informed them before signing that would have impact our decision to buy it or not. But they hide information

This yearly membership fee was never revealed to us during the sales meeting. This non-disclosure of further fees is fraudulent and deceptive.

We were led to believe a lot of other "benefits" were available such as "renting out credits" and non-restrictive holiday bookings, etc.

I called the company to cancel my services with them they claim I cannot cancel. Like I'm forced to pay for a deficient service now?!
I'm going to pursue legal actions against this company.

We are absolutely infuriated with how the sales rep's dishonesty in selling us this package. I would have NEVER agreed to such a package if he had not assured us that we would have access to travel agencies with discounted airfare. Why would we waste the money on a package when we would still be paying minium of $800 in plane tickets to fly to the destination? Now, to use our 15, 000 "bonus points, " we are quoted $590 for the 5 day all-inclusive, plus $850 in airfare tickets! That is absolutely ridiculous, seeing as I can book a round trip flight/4.7 star resort/all-inclusive package through Expedia for only 1, 435 for two people, for 7 days instead of 5! Why have we wasted money on a package that barely saves us $100 on a shorter vacation? On top of that, we are being denied our one free air ticket that he PROMISED was good for three years, because it now expires in only one year! This is proof that this unethical salesman would do anything, including bold-faced lying, taking advantage of two people in a foreign country, just to make his sale. We would at least like to redeem our free airfare ticket.
We plan to take extensive measures to be refunded the full amount of the package and cancel our membership to this Royal Holidal Vacation Club.
Once we are on our last payment, we seem to mean nothing to you, who are happy as long as you get your money! How shameful it is to rip off your by couples through lies and deceit. Originally we were overjoyed to be a part of our first Vacation club as a young married couple, and urged our peers to invest in the same. Now instead, we will continue to dissuade all friends and family to ever purchasing or booking with Royal Holiday, if this is the way we are to be treated!

On Sept. 14, 2018, my Husband and I checked in to Park Royal Cancun for a week stay, The next morning the phone in our room started ringing non stop finally I picked up the phone and it was a woman named Chris from the sales office she stated that she wanted to give us a welcome packet I told her to please stop calling it was really early for us due to the time difference between Los Angeles and Cancun, she wanted us to upgrade our membership, after I told them they would not be getting one more dollar from us and that I was trying to get rid of the current membership because they are a fraud, after that been said she left us alone. On the forth day of our stay the Hotel had no water service for over two hours, this means people were using the restroom and going to the buffet without washing their hands, after I complained and told them I could not eat there because everything had been contaminated the corporate Office in Mexico told me that I could only get a refund of the meals for one day and I am still waiting to find out how many points I will be getting back. I am asking that I get a complete refund this means money and points and I want Royal to cancel my membership that is a complete fraud and refund my money I have been with this membership for about 3 years and it is a complete fraud. What can I do to get out of this fraud? Rocio Maldonado, Los Angeles California

Our membership agreement stated we had unlimited use of out timeshare at home base and our all inclusive fees would be guaranteed at the rate agreed. We are unable to book and are charged the regular non-member all inclusive prices. 10years and we have been unable to use the main reason why we signed up for membership benefits ( unlimited home visit in our home base at the all inclusive rate we had when we signed). .

We bought a membership on 2015 but nothing that they said is true. We paid around 15, 000 for the membership and never used it. They don't have nothing available. Now, they are asking for more money to use my credits . This company is a Scam! I read about many complains in PFROFECO in Mexico and here in the US too. They offer fly tickets, the best hotels and better prices but everything is a lie. I want to join in a Class action lawsuit against the company ! I want my money back!

No dia 08 de julho de 2018, chegamos ao hotel Grand Park Royal Cancun Caribe para desfrutar da viagem de nossos sonhos.

Chegamos as 10h00, e já fomos abordados pelo Sr Douglas onde começou nosso pesadelo. Foi cobrado uma taxa de R$ 20, 00 que seria devolvido em um café especial agendado para dia 10 de julho. Nesse café ele informou que ganharíamos alguns brindes e que poderíamos disfrutar do café frente mar.

No dia 10 de julho, fomos abordados novamente pelo Sr Douglas, dizendo que gostava muito dos brasileiros e que queriam nos fazer um agrado, nos presenteando com uma garrafa de tequila, camisetas e acesso à academia do hotel durante nossa estadia e que teríamos um café da manha diferenciado em frente a praia . Em contrapartida, deveríamos assistir à uma pequena palestra de vendas, não nos revelando sobre qual seria o tema.

Depois de uma muita insistência por parte deste funcionário, que quase suplicou para que assistíssemos a apresentação e de uma promessa de que tudo duraria cerca de 90 minutos, fomos assistir a tal palestra. Fomos atendidos por uma moça brasileira chamada Jaqueline, que começou a apresentação de forma muito convincente, nos apresentando a Royal Holiday, um supostamente muito vantajoso clube de férias, onde compraríamos créditos em forma de pontuação, pelos próximos 30 anos e usaríamos essas pontuações para viajar.

Segundo ela, as vantagens por se associar a este clube de férias seriam inúmeras, pois estaríamos tratando diretamente com a administração dos hotéis, evitando empresas intermediárias, reduzindo o custo final das viagens. Perguntada sobre a idoneidade da empresa, ela deu inúmeras referências boas dizendo que (supostamente) a empresa tinha muitos anos de bom nome no mercado, com uma reputação inatacável. Perguntou sobre o que queríamos em nossas férias, sobre nossas últimas viagens e quais as próximas que planejávamos fazer. Foi-nos prometido que haveria inúmeras vantagens, desde descontos especiais em passagens aéreas até atendimento pessoal por um "agente de férias pessoal".

Posteriormente, após muita explicação sobre o conceito "Royal Holiday", fomos convidados a conhecer instalações prioritárias para sócios. Primeiramente, ela nos levou para a Royal Tower (descobrimos posteriormente que não era prioritária aos sócios, qualquer pessoa a qualquer momento, dentro do hotel, pode se transferir pra esses quartos, mediante um pagamento de uma taxa extra). Depois apresentou as villas, que eram como sobrados, para se hospedar com amigos e famílias, que seriam exclusivos de sócios (mais uma vez, mentira, qualquer um pode se hospedar lá).

Fomos levados então para a sala de vendas, onde vimos um vídeo institucional muito bem feito, onde várias pessoas supostamente se declaravam felizes por estar em um hotel da rede Royal Holiday e onde fomos apresentados a um gerente, também brasileiro, Sr Glawcon. Muito simpático, ele analisou rapidamente as informações gerais que a primeira vendedora havia colhido e munido de um guia de férias (prometido que seria nos dado, no caso de associação), ele nos deu alguns exemplos de viagens que poderíamos fazer com facilidade se estivéssemos no clube, além de nos prometer 03 anos de estadia gratuita (sem usar as tais pontuações compradas) em qualquer hotel da rede Royal. Explicou-nos que esses 3 anos oferecidos como cortesia não eram totalmente de graça, que deveria ser pago, em cada diária o sistema All Inclusive, no valor de U$49 dólares por pessoa. Ambos nos perguntaram quanto havíamos gasto com nossa agência de viagens em diárias. Informaram tbem que iriamos nos presentear com 2 cartas de 60.000 pontos cada para que possamos fazer um viagem que começamos a planejar que seria O cruzeiro da Disney em Barcelona + alguns dias de hospedagem em Barcelona / Madri e Franca. Informaram que teríamos que pagar somente a alimentação do cruzeiro.
Inclusive havíamos informado isso para o Gerente Rafael que nos atendeu na sala próximo ao restaurante.

Apresentou então uma proposta genérica, que poderíamos pensar com calma, com um valor absurdamente mais alto e uma proposta "diferenciada", que só seria apresentada nessa oportunidade em nossa vida, e que não poderíamos nem sair da sala para pensar um pouco sobre o assunto ou pesquisar sobre a empresa.

Depois de muita negociação, de repetidas negativas nossas, ele foi baixando os valores pedidos, até chegarmos a um parcelamento de quase todo o valor, para nos associarmos em um plano de 15.000 pontos anual por 30 anos. Numa pressão psicológica absurda, depois de mais de 07 horas de apresentação, uma demora para redigir o contrato (por volta de várias horas, na qual somos convidados a ficar tomando o espumante servido para "celebrar o momento"), de toda inconveniência daquele momento, finalmente somos apresentados a um contrato cheio de termos, sem leitura conjunta das partes, com estimulação pra que "passássemos os olhos" rapidamente sobre o mesmo, assinássemos e rubricássemos tudo e fossemos, enfim, aproveitar nossas férias.

Antes de tudo isso pedi para levar meu filho para o almoço pois ja era 14h40 e estávamos naquela sala desde as 10h00 da manha, mas disseram que se saíssemos daquela sala perderíamos todo a negociação, informei que nosso filho estava com fome, ele ja estava pedindo para almocar mas mesmo assim o Sr Glawcon informou que o contrato seria feito em 10 minutos.

Passado tudo isso, fomos curtir o momento. Dado que estávamos fora do Brasil, com um serviço de internet precário por parte do hotel, não conseguimos pesquisar sobre a empresa e sobre o plano de férias oferecido.

Voltamos para o Brasil e sem perder muito tempo, fomos pesquisar sobre a empresa Royal Holiday. Verificamos que a empresa tem péssimas referências, estando em recuperação judicial, não havendo confiabilidade mínima pra ficar associado a uma empresa dessas por 30 anos. Que os prometidos descontos em passagens aéreas simplesmente não existem. Que os 03 anos de hospedagem gratuita teriam que ser sim pagos, pois o sistema All Inclusive tem que ser pago e o valor não é U$ 49, 00 e sim U$ 99, 00 para hospedagem no Grand Park Royal Cancun Caribe.

Fiz algumas simulações com relação ao que eu pagaria indo sem o clube e indo com o clube e o desconto é pequeno demais estamos falando em 20% no máximo de redução, porem temos que pagar um valor enorme.

Pelo Sr Glawcon foi vendido também a parceria com a rede RCI por 30 anos, a qual descobrimos no primeiro contato com nossa agente de viagens do Brasil, Sr. Bruno, que teríamos somente 01 ano desta parceria.
Decidimos verificar por conta própria, e fizemos cotações genéricas, tanto em baixa quanto alta temporada, e pelos próximos anos, seria muito mais barato viajar programando tudo por empresas como Decolar.com e CVC, para destinos da própria rede da Royal Holiday. Para hotéis conveniados da empresa, fora do México, a diferença de preços é ainda mais absurda. Ou seja, totalmente ao contrário da perspectiva nos passada no dia da venda.

Semana passada em ligação com o Bruno, descobri que os 120.000 recebidos não podem ser usados em cruzeiros, e somente em alguns hotéis previamente informados.

Nesse momento se quiser usar algum outro hotel tenho que antecipar o valor de U$ 600 da mensalidade.

Fiz diversas simulações infelizmente em nenhuma vi o beneficio que foi nos dito naquela sala, inclusive com os créditos que fechamos náo conseguiremos fazer nenhuma viagem legal.

Verificando tudo isso, decidimos que não iríamos sacrificar nossa renda pelos próximos anos para nos manter associados ainda mais agora que fui desligada da empresa . Decidimos ligar para a Royal Holiday e pedir o cancelamento do contrato. Fomos atendidos pela Sr Bruno Tentei contato com o Glawcon por Whatshap solicitando o cancelamento do contrato e o mesmo me informa que não receberemos nada do que já pagamos de volta. Juro que não consigo entender como devolvem nada se não usei NADA.

Estamos extremamente frustrados com a situação. O que era para ser um momento de alegria em nossas vidas está maculado, uma situação muito incomoda. Queremos o imediato cancelamento do contrato n° [protected], distrato ou algo que o valha. Queremos que a empresa entre em contato conosco imediatamente, num prazo de 03 dias úteis, para providenciar estes tramites. Sabemos que estamos amparados por todas as leis brasileiras e internacionais de comércio. Não havendo contato no prazo referido acima, entraremos com uma ação judicial.

Quero muito resolver tudo isso da melhor forma possível até para que possamos um dia voltar para algum hotel da Royal sem nenhuma imagem negativa,

Nào me recuso a pagar alguma taxa administrativa mas impossível que essa taxa seja U$ 2.800 sendo que não usei nada, dentro da lei isso não existe.

Inclusive quando estávamos na negociação falamos que tínhamos somente a RCI e acabei cancelando quando chegamos, ele nos cobraram 5% do valor que tínhamos pago e ainda estão devolvendo um valor que ficou a mais do valor.

Aguardo um contato o mais breve para que eu possa realmente dormir a noite,

Obrigada
Daniela

My husband and I bought from Royal Holiday on Oct.20, 2006. We paid 8, 520.00. We had paid annual fees since then. I have small dogs that I do not like to leave behind. None of the properties accept dogs, so I really don't enjoy my trips we are both 70 and we need to find properties that are not all inclusive and in locations that are impacted by a lot of tourists or not close to the amenities that we prefer. I contacted the resort and I told them that i want to cancel my membership and they told me that it was impossible. I sent them several emails but the answer was always negative. I hired a lawyer firm that achieved the cancellation. It has been a very long and stressful year but very rewarding when our ordeal with this unwanted timeshare was finally resolved. We hope no one ever has to go through this nightmare! Thank Mexican Timeshare Solutions for a successful outcome and it was a pleasure working with them. If you are an old couple, beware of timeshare they are definitely not for you.

We purchased out time share in 2003 paid off 2008 NEVER missed a payment. Only used it two times, out dates were NEVER available even though I tried book year in advance. Also the "all inclusive" was outrages cost for family of four. During sale they promised airline discounts, free points for paying on time endless promises, that we NEVER got anything. We continues to pay for maintenance fees but in 2009 we suffered a financial hardship I reached out to RH. Endless call and emails. Never got a helpful customer service rep. 2010 I STOP payment of maintenance fees, every time they would call I stated I want out of contract, I don't want my $$ back I just want OUT. They stated to please send certified letter, I did it right away and email and calls continued for years ... last year they stop 2017 ? and last week I get a collection letter for over $3000. I am so UPSET. We need a class action lawsuit or something, I been reading they are STILL SCAMMING FAMILIES after 15 years..

I signed a contract with Royal Holiday on Jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation.
After multiple phone calls and messages left no one answered or called me back. I could not afford to pay them anymore and they sent it off to collections saying I owe them 12 thousand dollars. I had never used their services or went on vacation.
I felt Royal holiday was acting bad faith and taking advantage or those like myself. I Hired Mexican Timeshare solutions a lawyers firm and they get my contract cancellation in 3 months. I leave you more complaints about Royal Holiday if you have the desire to buy a timeshare, first read this.

https://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/

Yo contraté royal holiday en unas vacaciones a puerto Vallarta a principios del año antepasado solo había dado el enganche y todavía lo estaba pagando .Nunca usé la membresía, pero hablé para cancelar debido a que no podía seguir pagando y me decían que no se podía cancelar.
Les expliqué mi situación, pero no me resolvían nada, yo ya no sabía qué hacer. El vendedor pasó de ser extremadamente amable, a ser grosero e ignorar mis correos y llamadas. En lugar de poder salir más de vacaciones, ahora me era imposible viajar, porque tenía que pagar la membresía, el mantenimiento y aparte el all inclusive, pasé de vacacionar poco a ya no poder vacacionar irónicamente por tener la membresía
Mi mamá me consiguió el teléfono de unos abogados que ayudaron a una amiga de ella a cancelar su tiempo compartido con otra empresa. Me contacté con la amiga de mi mamá y como ella ya había utilizado los servicios y todo había salido bien, me dejé llevar por las buenas referencias y los contraté.
Son los abogados de mexican timeshare solutions, para mi suerte tuve el mismo fin que la amiga de mi mamá y también se canceló mi tiempo compartido, mi mayor temor era afectar mi crédito si dejaba de pagar y ya con la cancelación del contrato ya no tengo ninguna obligación con royal holiday y tampoco afectaron mi crédito. Para todas aquellas personas que tengan un tiempo compartido, les recomiendo que se asesoren bien, porque cuando le dije a royal holiday que quería cancelar mi membresía me dijeron que estaba obligada a cumplir con mi contrato y que si no me iban a enviar con una agencia de cobranza y mi crédito se iba afectar, pensé en ignorarlos, pero para asegurarme investigué y esto sí es verdad, así que si tienen un tiempo compartido no lo dejen a la ligera y asesórense bien, porque más adelante puede afectar sus planes.

Vengo para contar como fue que yo caí en una estafa, sinceramente si me lo platicaran diría que yo no caería y que si no deseo un tiempo compartido pues simplemente no lo compro, pero ahora que soy una víctima veo las cosas muy diferentes.

Te obligan a una plática de 5 horas, donde te venden un tiempo compartido, y te dicen que si no compras en ese momento pierdas la oportunidad de una súper oferta, "oferta" que NO estaba buscando, pero te presionan tanto, que te hacen cambiar de opinión.

Al volver de mis vacaciones comencé a investigar y resulta que cada que pongo Royal Holiday en internet salen puras cosas malas, hablando sobre fraudes por parte de Royal Holiday. Me preocupé y quise comprobarlo intenté realizar reservaciones y siempre dicen que no hay disponibilidad y a su vez los precios en internet en la misma empresa, no tienen nada que ver con lo que me dijeron.

Los pagos mensuales que tenía que hacer eran más del doble de lo acordado. Además al momento de realizarme el cobro, se llevaron mi tarjeta de crédito por más de media hora y yo no podía ver lo que estaban haciendo.

Cuando compré el tiempo compartido ellos dijeron que en caso de querer cancelar, lo podía hacer cuando quisiera y cuando yo llamé a sus oficinas para cancelar, me dijeron que el plazo de cancelación ya pasó.

Como no deseaba perder más dinero, contraté a los abogados de MexicanTimeshareSolutions, aproximadamente en 3 meses cancelaron mi contrato la verdad en un inicio estaba algo incrédula y temerosa de tomar otra mala decisión, pero con su trabajo se ganaron mi confianza y credibilidad. Me es muy grato poder decir que lograron concluir mi contrato de manera efectiva, mi contrato está cancelado y ya tengo en mi poder mi carta de cancelación por parte del resort, me siento plenamente satisfecha con sus servicios y los recomiendo ampliamente, así como también recomiendo jamas poner un pie en Royal Holiday y jamas comprarle un tiempo compartido.

En el 2014 adquirí un tiempo compartido en México con Royal Holiday, quise cancelarlo después porque los beneficios que me prometieron no eran tales, el vendedor nos prometió varias cosas y ya en casa vimos que no se encuentran en el contrato. Les escribimos en varias ocasiones, lo intentamos cancelar en los 5 días, pero nos dieron largas y después de que nos contestaron nos dijeron que no era posible. Ya terminamos de pagar la membresía, pero los costos de anualidad son muy altos y nos parecía que estábamos gastando nuestro dinero en algo innecesario.

Afortunadamente los abogados de Mexican Timeshare Solutions nos ayudaron a cancelar nuestro tiempo compartido, sinceramente no confiamos desde el principio porque después de ser estafados una vez es difícil, pero poco a poco nos hicieron sentir confianza y sinceramente influyó mucho el hecho de que no teníamos que pagar nada por adelantado, así sentimos que no estábamos arriesgando nada, si no nos cancelaban nuestro contrato, no teníamos que pagar nada.

Salimos bien afortunadamente, pero leo historias de varias personas que no han corrido con la misma suerte y en el afán de sacar dinero al perdido intentan vender su tiempo compartido. Nosotros intentamos hacer lo mismo y cuando estábamos investigando para hacerlo nos dimos cuenta de las tristes historias de otras personas que fueron estafadas no solo con su tiempo compartido, si no también con la reventa del mismo. Tengan mucho cuidado, aléjense de Royal Holiday o cualquier otro tiempo compartido, porque ya vi que no es solo con Royal Holiday y también aléjense de las empresas de reventas o del tipo que solo buscan gente inocente como nosotros para seguir estafando.

I purchased our vacation club in Puerto Vallarta, Mexico. I was told that the points were retained from year to year and would build up; this was not true as I discovered after the fact. The sales person also stated we could sell our points for any year that we could not use the points; this was not true either. In fact, to sell the idea, the sales person actually called someone on the phone and had the person to verify the statement; the person that was called was part of the scam. I have been paying the fees each year believing that I cannot get out of the contract. However, I feel that I was tricked and the sales person lied in order to get a signed contract. I have never been able to utilize the vacation club, not once. The entire Royal Holiday Vacation Club is a scam.

Please stay away from Royal Hokiday Vacation Club. Long story but purchased after a 4 hour presentation in the Bavaro Princess Punta Cana. which turned out to be a nightmare. Within 5 days what was promised realized that credits do not transfer over and you lose them. Called to cancel and was told a letter needed to be written to Royal holiday where u purchased. I did so and sent email with a registered letter. Disputed credit card and then was told that I can't cancel. I contacted a lawyer who will be working on this for me. Finally got a cancellation notice but they are not giving me my deposit. I am not signing anything until I get my deposit of 2765.00 credited back to my account. I am not giving them a penny. It is a month later and still disputing with this awful company. Please stay away.

When we signed our contract 15 years ago on March 4, 2003 it was difficult to get availability for locations in the United States but we booked 9 months in advance and went by their availability. While we paid our note down we hoped as technology grew they would become .More efficient. They have always had the worst customer service but their response to our requests are not part of contract. I called Nov 2 and requested the amount due for our membership points as they did not have availability for us in 2017 that would be covered by our points. I called on Feb 18, 2018 to book for 2018 and was told they hadn't rolled over my points. They had availability if I paid an additional $354 (on top of or $655 membership I'm required to pay by contract) but no availability for my points again. Outraged I requested a supervisor call back and none received. I followed up by chat but was disconnected. I followed up a second time leaving a message and receiving a response from Diego Garcia. After stating my concern regarding their mistake in not rolling over my points rather than paying for more to book my reservation again I received no response. Today I phoned to follow up and spoke with May Rojas who stated if I booked today they can credit my 2017 points. I then gave my destination and they had availability Dec 1 thou 8 but could not roll my points over. Again more money due to location. I stated to book me for options they had. She located Florida for me, stated she did roll my points and cancellation fee of $40 if I cancelled at least 90 days prior to check in. I said great, then she stated unfortunately I'd have to travel in April, and it is March 10 and would not allow me to organize our 2 kids school schedule for such short notice. Only June forward would work. She stated no availability and when I requested to speak to Supervisor she stated they just went into meeting would be 30 minutes for them to call me. After 45 minutes passed I called and spoke to another representative. She stated it wood be Monday before her Supervisor would be able to reach me back with my request to listen to receded call from Nov to obtain my points back. I asked to cancel and they stated I am responsible for my membership fees for another 15 years but not able to use my points I purchased without paying an additional 55% on top of my membership fee. They won't allow me to access my previous years points which is not in our contract.

My husband and I, while on vacation in the Bahamas in 2014, were approached by Royal Holiday to attend one of their short presentations on their vacation club. We stupidly signed up because it was presented as a great vacation option, you earned points every year which you could use to upgrade or transfer over to the following year...LIE. I have tried on multiple occassions to call to have our contract cancelled or taken back, to no avail. I always got put on hold or disconnected. I finally emailed, and that too was useless because I was told that you couldn't cancel the contract. My husband and I no longer are traveling due to the failing health of his parents and we just want OUT of this horrible club. I would appreciate any suggestions on how this can be done...tired of paying the yearly maintenance fee. This company is all nothing more than one big SCAM!

Disgruntled Customer

My husband and I were approached by this company while on vacation in Punta Cana at the Tropical Princess resort on November 20th, 2017. They offered us a drink which we weren't going to refuse since we were on vacation. Royal Holiday then proceeded to tell us how they can save us so much money on our future vacations and offered us a price. The price was fair for what they claimed to be offering, I still wanted to do some research on my own and said that we would come back tomorrow if we liked what we researched. RH then continued to bring out more drinks and made promises that we would be able to cancel our contract at any time if we didn't like any research we found or if they didn't hold up to any promises. This was a selling point as I felt reassured that we could cancel at any time for a full refund if we were unhappy with our decision. During the Holidays is when I usually book our upcoming vacations for the year, at this time I noticed that we would actually be spending more money yearly (plus the yearly service fee and all monies paid to Royal Holiday) for our vacations. I called Royal Holiday on 1/2/2018 and was hung up on twice when asking who I need to speak with regarding terminating my contract. I then sent an email to Juan Fonseca expressing my desire to terminate my contract and requested all monies paid refunded. See Below:

Melissa G
Jan 4 (6 days ago)

to Juan
Hello Juan, I would like to cancel my membership and request a full refund ($3, 946.00 USD). I have found that there is grounds to cancel the contract as promises made cannot be fulfilled. We were promised that this membership will save us money on our vacations. I ran an analysis of the next three vacations that we are planning. Not one of them is saving us money by using Royal Holiday Vacation Club, we would actually be spending hundreds of dollars more.

Also of these vacation spots, there are no Hotels that I would choose as only a couple of them are actually on the beach or have satisfactory reviews.

I have contacted my attorney to find the best way to resolve this matter and he has urged me to reach out to your company before filing a formal request.

I do hope that we can resolve this matter in a timely manner without additional legal fees as we have not used this contract yet and do not plan to do so.

Thank you for your time and I hope to hear back from you soon.

On 1/7/2018 I called Royal Holiday again to be told that someone would call me back shortly, no one called. On 1/8/2018 I called again to be told that everyone was busy, however someone would call me back, again no one called me back. The same day I sent another email to Juan Fonseca:

Melissa G
Jan 8 (2 days ago)

to Juan
Hello Juan, I have been waiting on a response from you since sending my previous email. I have even called a couple of times and have not heard back from a single member of our organization. In regards to the complete lack of attention, refusing to take my calls or call me back and the obvious avoidance from your company (Royal Holiday is available to your 24/7?) I am now set more than ever to terminate my contract with Royal Holiday.

While being sold this contract membership I was assured by the Manager onsite at your Tropical Princess Punta Cana location that I would receive all monies paid back if I am ever not happy or agreements were not met. This is the main reason I decided to go with your company (if I didn't like it, I wouldn't be out anything). I was promised that we would have excellent customer service and that this club would save us so much money on future vacations. As stated in my previous email, using your company would actually cost me more on my vacations, also your locations are not as desirable as your sales team made them out to be, at best most only obtained a 3.5 out of 5 rating from individuals world-wide. Royal Holiday's customer service and response time also has me questioning this agreement and feeling as though my Husband (Adrian Gernert) and I were taken advantage of after being given several drinks and then scammed.

As stated in my previous email I am requesting immediate termination of my contract with all monies paid promptly refunded to me ($3, 946.00).

If I do not have a response and remedy to this situation by 12:00pm EST on or before January 15th, 2017 I will be forced to involve my attorney and also seek damages for time wasted, and all legal fees incurred.

Please feel free to contact me at your earliest convenience [protected].

On 1/9/2018 after receiving no response either email or via phone I called Royal Holiday once again and was assured that Juan would call on 1/10/2018.

On 1/10/2018 Juan called me at 12:32 EST, our conversation lasted 25 minutes and 44 seconds. I explained to Juan why I want to terminate my contract and that the only reason I did agree to the contract was that I was promised that I could cancel if Royal Holiday didn't fulfill their promises and if I was unhappy in any way (Yolanda at the Tropical Princess location is who made these promises). He told me that this isn't true and that I cannot cancel my contract. The promises made were not included in the contract either, so obviously I am lying about this. Juan was very eager to book my vacations instead of helping me to resolve these issues, he reasoned that I haven't even given them a chance. I explained that I don't need use the clubs services as the only benefit of going with this company would be to save me money which ultimately isn't happening after doing my own research. I ended the conversation by asking him to do the right thing to cancel the contract and refund me all monies paid, I haven't used their services, promises made are not factual and the promise of being able to cancel was conveniently left out of the contract.

This company uses excessive alcohol and false promises to get your money and quite frankly I don't know how they are still in business as unethical and crooked as they are.

Royal Holiday bad experience

I was ripped off in the cruelest way possible, while I relaxed and confident on my vacation, I was invited to a presentation of "supposedly" 90 minutes which really lasted nearly 6 hours, at the beginning we did not want to buy anything, but for them seemed quite the opposite, like "if you tell us more, we are very interested in buying" finally tired we believed that our only way to get out is buying, as the seller told us: " try it and if you don't want it you can quit at anytime with a refund back ", obviously we believed them and as we were very tired and fed up or read anything we accepted. We decided to enjoy our vacation and returning home and with calm we could cancel the timeshare with no problem. To our bad luck when we called to cancel, they said it was impossible at the moment and they are not buying memberships.
My wife and I we cannot sleep thanks to the high stress of knowing that we had to pay all that money, the situation is becoming increasingly difficult. We searched and searched on the internet and all we found were complaints and more complaints against Royal Holiday. On top of the monthly payments, every year is a flat fee of over $600. I have not used my points at all since I signed up almost 3 years ago, so I thought that I will have 30, 000 points by now. I called them and they said that if I don't request to rollover the points I loose them. So I lost 20, 000 points. I told them that at the time of the representation, I was told that my point rollover automatic. I want to come out of this contract and don't know how. Please help!

Please provide information on how to join the class action lawsuit. We've owned a Royal Holiday Time share (paid in full) since 1995. Travel hasn't been done since 2011. Been asking Royal Holiday to take the thing back since our health does not allow for travel and the thing is paid for. Royal Holiday says sorry you either sell it to family member or rent it out (their rental period is never available) Thus we are stuck paying almost $1300 a year in maintenance fees. This year we tried hiring a company to get us out of it. So far, no luck and out another $2500 and the dues were not paid. Royal Holiday still sending letters of collection. Thinking of hiring an attorney to get us out once and for all. Should be easy since this is not a deeded time share, but a vacation club? Our club doesn't even exist anymore