Royal Holiday Vacation Club review: Membership

Subject: Request for Cancellation of Contract Due to Unethical Practices and Lack of Accountability

I hope this letter finds you in good health. I am writing for the third time to formally request the cancellation of my membership contract with the Royal Holiday Vacation Club. My decision is driven by several concerns related to the unethical and misleading practices employed by your sales representatives, coupled with the lack of accountability and transparency throughout the entire transaction.

During the sales process, I encountered multiple instances of misinformation and deceptive practices, which have significantly eroded the trust I initially placed in your organization. The lack of accountability is particularly distressing, as I have been unable to identify any specific sales representative responsible for the discrepancies. Nowhere in the entire Contract is the name of any representative or salesperson mentioned, leaving only stamped seals that contribute to the perception of being scammed and deceived.

The primary reasons for my request for cancellation include:

1. Misleading Information: The sales representatives provided information that was later revealed to be inaccurate, creating a false representation of the benefits and terms associated with the Royal Holiday Vacation Club.

2. Lack of Accountability: The absence of any identifiable sales representative in the contract or related documents makes it impossible to hold individuals accountable for the misinformation and discrepancies encountered during the sales process.

3. Unethical Practices: I believe that the lack of transparency and the use of deceptive tactics during the sales presentation constitute unethical practices that are not in line with the standards I expect from a reputable vacation club.

In light of these concerns, I kindly request the following actions:

1. Cancellation of Membership: Please process the cancellation of my membership with the Royal Holiday Vacation Club at the earliest convenience.

2. Refund of Fees: Provide a refund of any fees or payments made in connection with the membership, considering the circumstances surrounding the cancellation.

3. Clarification and Accountability Measures: Take steps to address the lack of accountability by implementing measures to include the names of sales representatives on contracts and receipts, providing a more transparent and accountable process for future transactions.

I understand that the cancellation process may involve certain procedures, and I am willing to cooperate fully to expedite the resolution. I appreciate your prompt attention to this matter and request confirmation of the cancellation and refund process.

Thank you for your understanding and cooperation.

Sincerely,

Pablo Luis Gutierrez Iglesias

Membership ID 1566496