Ryze Superfoods review: Mushroom coffee/matcha powders

I received my package of the product and tried it immediately. The taste was horrible so I contacted the company with the following message:

"I received the order and opened the coffee and creamer and made one coffee according to the instructions. I hated it!

Now what? Should I try the matcha? Should I return the whole package as is for a refund? Help!"

The response:

"Thanks for reaching out and letting me know! I’m sorry to hear you’re not liking the product yet. Is it a matter of not enjoying the flavor or taste? Or is there any other reason why you’re not liking it? If you could provide me with a little more context about your experience, that would be great so I can help better address your concerns. Please don’t hesitate to let me know!

Rest assured I’ve paused your next order as I await your response. I’m looking forward to hearing from you!"

Clearly, they didn't even read my communication! I verified the bad taste in my response and have not received any communication since. I have tried multiple times to reach someone by phone, email, facebook, messenger, etc. and have gotten no response.

I'm trying to verify the return address. I will send the product back and request a refund via PayPal. I'll also file complaints everywhere I can think of.