Ryze Superfoods review: Ryze mushroom coffee

Hi Maria,

Thanks for your review, although we’re so sorry to hear about your experience. We never intended to frustrate you with our return/refund and cancellation process. Rest assured, we’re doing everything possible to make this right for you!

From our records, it appears that you selected a monthly recurring purchase (not one-time) when you first ordered on Oct 20th. We provide several disclaimers on our website explaining the details of the auto-ship service. We were also in touch 3 days before the latest shipment was scheduled to process to double-check that it was okay to send the new order through. But don’t worry, we understand that it wasn’t your intention to sign up for auto-ships, so we’ve already canceled your subscription entirely going forward. We’ve also processed a FULL REFUND on the latest order. Please check your inbox for an email confirmations of the refund and cancellation.

We understand you’d like to return the first order as you didn’t enjoy it. That being said, we’ve also processed the full refund for your first order so please note that you’ll be receiving another refund notification for this. Feel free to keep the opened bag, there’s no need for you to return it. You may share it with your family/friends so they can try RYZE themselves, or you may throw it away if you’d like. However, we’ve already sent you the return label for the most recent order, so please check your inbox for more details and instructions. Thanks for your patience and understanding!

Once again, we’re so sorry that the product didn’t work out for you, but if you’re ever interested in purchasing other RYZE products in the future, please take care to select “Buy Once” if you’re not interested in auto-shipments. You can find both choices at the following link: https://www.ryzesuperfoods.com/pages/shop-all.

Please let us know if we can be of further assistance!