Ryze Superfoods review: Subscription deception

Hi Karen, we're sorry for the frustration and inconvenience you've experienced. We understand your concerns and want to address them promptly.

Firstly, we apologize for any confusion regarding our auto-ship process. Our intention is never to mislead customers, and we strive to provide clear information about our subscription options. We do offer a one-time purchase option for our products, which is available on our website to ensure customers have a choice without committing to recurring shipments.

On our website, you can manage your subscription through our customer portal, located in the site menu under 'Manage Subscription.' This portal provides comprehensive control over your orders, including managing products, adjusting delivery frequencies, skipping deliveries, delaying shipments, or canceling your subscription whenever you choose.

Rest assured, your cancellation request has been processed as per your request. You should receive an email confirmation shortly. We have also initiated a refund for the recurring order. Please check your email for confirmation of the refund.

We sincerely apologize for any communication delays and the frustration this has caused. Our customer service team is committed to timely responses, and we regret any lapses in our communication with you.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our customer experience.