Ryze Superfoods review: Unauthorized order and payment

Hi Carol, we apologize for any inconvenience you've experienced with our subscription process and the difficulty in reaching us by phone. We understand your frustration and want to address your concerns.

Firstly, we assure you that we were able to stop the shipment before it shipped, and a full refund has been processed for the unexpected charge. Additionally, your subscription has been canceled as requested.

Regarding the email response you received from Alex, we sincerely apologize for any confusion or inconvenience caused by the delay in canceling your subscription due to our system migration. We understand the importance of timely responses and actions and regret any inconvenience this delay may have caused. Rest assured, we take full responsibility for any unintended charges due to backend updates, and we are committed to providing immediate and full refunds in such cases. We appreciate your patience and understanding as we work through this transition.

We understand the frustration you may have experienced in reaching us by phone. Please be assured, we are committed to providing prompt assistance via phone and are always available via email at alex@ryzesuperfoods.com.

We sincerely regret any inconvenience this situation may have caused you. We value your understanding and patience! If you have any further questions or concerns, please do not hesitate to reach out to us.