Safe Home Security
Reviews and Complaints

My mother life in Puerto Rico, due to the tropical storm Maria my mother have no power. This company have been charging my mom for the alarm services the total of $ 204.00 so far. Call customer service and no help, my mother went to the bank to close her account that have been establish for a long time. My mom is 80 years old and I feel that this company take advantage of the people especially the older people my brother call last dicember and the never cancels the account and dint even credit her all the charges. And this year they still charge her $ 24.00 former 2018 and $ 45.00 for April 2018. The total charge since September 2017 and April 2018 is $ 204

I hope someone take care of this problem

After my house almost burned down on March 29, 2010, I should have switched monitoring companies! They blamed the failure of the system to notify authorities and me on me cable TV company...

For my [protected] agreement/contract I stated that I did not want the service part of the contract, only the monitoring part and sent them the proper amount for the yearly monitoring in November 2016. The first of February they sent me 2 letters: the first dated 2/1 stated that they were sorry I had canceled my contract with them and wondered why. The second dated 2/3 stated that my account was past due 140.78 which was the cost of the service agreement. I called the designated person twice and got voicemail both times. I left the message that I did not want the service agreement, only the monitoring agreement. When I did not receive a bill for 2017-18 I called and found out they had canceled me as of 2/2017. Funny they never sent any refund for the 309.24 I had paid for the monitoring service.
I am still waiting for my refund. They refuse to pay any interest for the money they received but offered me no service for. In 2010 my house almost burned down and killed my2 dogs because their system failed.

I switched from ADT to Security One based on the reviews Security One had gathered from themselves. I had to move to Asia for work and had to cancel service. I called Security One was told that my contract ends on December 30, 2017. I was asked to write an official letter and they cannot take my cancellation by phone. I was willing to do that. I told them I was prepared to pay the penalty for early termination but they were not willing to stop the monitoring because the receptionist declared that they had to honor their contract! Is there a more illogical service than Security One. When I wanted to talk to the manager, she said they are busy with other callers and then hang up on me and refused to take my mobile number. Very very rude unreasonable service.

My name is Garry Hightower my account number is 29582 please cancel and my account and refund my money back to my credit card since December 1st 2016. My address is 5471 Chatham Woods Court Columbus Ga. 31907. I was promise a camera security system which was never delivered. I have been calling twice a month and each time I was told the camera where on back order. I was told a customer services agent name Brenda would call me back it was just a stall. Fraud and lies the system is constantly going off we have to use the remote to get out the house.

The agreement is ridiculous I called to terminate service and they told me to send a letter 60 days prior to expiration I sent it and just because the letter arrived 55 day before expiration date they could not do anything and renewed without informing me about the agreement that was about to expire.
they told me that it was my responsibility to send the letter but where is their responsibility about letting the customer know about the status of the agreement?
In addition... their customer service is by far the worse there is.

I hope no one else has to go thru the BS I am going thru.

My wife [sharon k miller] had came home from the hospital.[ on some strong medication] a sales person for security system .[ james musella ] and pressured here into signing up for a security system . He was in my home for more than two hours .Finale. My wife said yes thank just to get him to leave . After a few days. She called the company to cancel the contract.And they told her she would have to get on the web sight to cancel it out . My wife quoted the law in fla . The spoke person repeated the same line, the she would have to get on there web site to cancel the contract

Windows were replaced at my residence. I notified safe home security that those zones need to be activated. After numerous calls, to them from me, customer service promises that some one will return my calls. No one returns calls from safe home services! After a month, I attempted to cancel their service when I was told I can't cancel. They take your money but provide no service.

I cancelled my contract on Nov. 4, 2016 and was told it would no longer be taken out of my checking account, but was in December. I received a letter asking me to contact them. I have tried 3 times and each time was on hold for 20-30 minutes and never talked with a live person.

I work and they do not come on Saturdays, twice I have taken time off from work and they have not showed up or called. The techinican thar came to install the system did not have a ID tag or anything, I had to ask him for an ID.

I would not recommend this company to ANYONE !

I sent a notice to Safe Security to cancel my service due to the sale of my home in September 2016. I pay on an annual basis & never received a refund of the remaining service. Then in September 2016, I get another annual charge posted on my bank statement. I called Safe Security to advise them of the certified mail that was sent (and I have the signed receipt from the US MAIL showing that the had received the cancelation request and of course they claimed they never received my cancellation notice. I called again today and they said they left a voice mail (which was never received) asking me to send another cancellation notice. The service was good until you have to cancel and they try everything they can not to give a refund. Please do not use this company!

Their Customer Service will not take a cancelation over the phone. I stopped payment and now I am seeking a attorney for the illgetament service practices and also notified the State Of California, State Of Arizona's Attorney Generals, Industrial Commission's for boths states and also the BBB.

This company will tie you in to a five year contract make all types of offer and once you sign the paper work there is no out of this contract they will not even charge you an early termination fee, they told me they will just ruin my credit and report me to the credit bureau. So if you loose your job or if you find out that your child is ill and he requires expensive meds you can not break this contract. They are money hungry and once my contract expires in dec of 2016 will leave this company never giving them any of my business.

Thank you,
Greg

I asked for a copy of every thing & was told i had it all-they said there was no contract at all and i could terminate at any time without any fees for early termination etc. Later when i tried to cancel they told me i was locked into a five year contract.-i never ever would have signed a five year contract-never. I told them i had nothing stating a five year contract and they said they did, yet they said earlier i had all documents-why did i not have that one? I thought back over and over in my mind and honestly think they forged or created this on their devices and copied and pasted my signature to it(If they do have it)-by the way, i have not seen it and they have not sent it to me as i requested. Still working on that! How can a company have such a scattered clientele that in no way knows one another, yet all have the same complaints and yet continue to abuse the system, scam so many, and no one know what to do to solve it. This is my mission-to help myself and others-put an end to companies that do this to honest people.-they said there was no contract!-how else would they have my signature on one because i did not sign one-why has someone not set up a sting operation on this company! So many complaints on one company-who do really think is wrong here-the company or all the others! I think it is quite clear -someone please do something or help me do something-i/others work hard for what we have-they should not be able to get away with this-forged documents within a company is a huge crime isn't it-lets put an end to this asap

This company is the worst they are unprofessional, irresponsible, and rude. I don't know what monkey business they are running. Very disappointed at the product they offer. I assumed that by going with a smaller company I would save money. However, this was not the case I only saved a couple of bucks, but got stuck with bad service all around. Trying to speak to somebody that can actually help you is impossible. At first they are nice then you get to see their true colors. I wish I would have read and researched the company I was signing up for. Beware... Don't make the same mistake I did. You are best of going with a larger company.

Wow, there is even a Facebook page for people that have gotten scammed by this company! We should have read reviews before we did business with this company because they are horrible everywhere! It seems like the only reason they are still in business is because they lie to people! This company is unethical and should not be in business. My husband was excited when his step dad offered us a free system he 'won' to protect me and our two young kids on our 13 acres while my husband worked weeks at a time out of town. The company came and installed the system and had my husband sign a contract. The installer told my husband that the only way to get out of the contract is if we move. Yes, my husband should have asked more questions and should have read the contract in more detail, but we are trusting people and did not expect to get so screwed! Now, almost 2 years later we are selling our house and will be living with my mother in law while we look for another one. Safe Home Security says that we have to pay for the system for 5 years no matter what. Our only other option is to pay $1600 to have it cancelled. I own my own business and I would NEVER hold anyone accountable to pay for a service for an additional 3 years that they will not be using. I would suggest that no one does business with this company.

I had the security system installed 8 years ago with a different company. Safe Home Security took over the contract. The equipment is old and noisy. We decided to have a new company install a new system. Safe Home Security said we can only discontinue our contract in July - when originally purchased and had to continue to pay monitoring service until July - even though it is December. They also said if we refused to continue to pay they would just ruin our credit. The customer service rep became very irate and tried to end the phone call before I could even get the email address and proper information to formally cancel the contract. Very poor service all around!

We set service up with these people 60 days ago and it was the worst decision we ever made. They wrote down the wrong access code and when we had a burglary they called the police on US not the burglars. They never seem to listen to anything we say. They argue with us every time we call. They still argue about the alarm code which we have written down on a signed contract and which they ignore. We sent them a registered letter canceling service - they ignored it and called it a customer service inquiry. We're suing them in Small Claims Court and in our Constitutionally-protected opinion they are less than trustworthy. You're better off letting the crooks ransack your house. At least they leave. Once these fools have their hooks into you, you can't get rid of them. RUN don't walk away from them or anyone connected to them.

Has anyone else reported this company for going into a deceased person's bank accout with automatic withdrawal and withdrawing money to settle the "contract" they have, while doing so disregarding the estate probate law and priority payment of creditors, ie. furneral expenses, hospitals, doctors, etc. that are the top priority in payment from an estate?

Ugh, I am finding out the hard way about how horrible this company is too. We have not had a working alarm for at least 3 months now. I tried canceling the contract today and an employee by the name of Time Sparks was rude and informed me that there is no way to break the contract (we didn't even know we were still in one!) I asked him why this company does not have to hold their part of the contract but we do? Our alarm doesn't even work! HORRIBLE. I hope no one uses them.