Safeway
Reviews and Complaints

Recently I visited the san ramon valley blvd safeway store with a friend, drove into the parking lot to park before entering the store, and a female middle aged woman employee was walking to her vehicle. She passed by us, running into me, and wanting to start a fight with me. I ignored the rude woman, and then after she entered her vehicle, she was sniffing drugs. I don't understand why it is safeway nor lucky's drug screen their employees after hiring. This is the kind of hired help we allow to help us while shopping in grocery stores? What is wrong with such a large corp like safeway, to not keep under control their employees? Strung out low life # is what works for safeway in san ramon ca.

I'm an employee of Safeway Corp. (PHX Division), I am be accused of wrongfully of inappropriate behavior in the work force. (Store #255) I have lost my temper with the following : customers being loud and rude, work load and being short staffed an hours being cut, from 8hr shifts to 5 maybe 4 hours. BUT NEVER EVER INAPPROPRIATE BEHAVIOR among another EMPLOYEE as I'm being accused of. Fact : the accuser has a history of making these statements. An should have further review upon knowing this of their character is in questioned. But, if I have done any wrong in any way, it's pure accidental and not intentional by any means. Her name is Xenia : all purpose clerk in the Bakery Dept. At Store #255, 1551 West St. Mary's Blvd., Tucson, AZ. 85745, ph# [protected].

I have avoided Safeway like the plague because of their mis-leading ads. Their standard answer is "oh, but that's not on sale at THIS store", when the ad is in the local newspaper. Slowly I drifted back to Safeway because my bank branch is located in the store. Today I looked over the ads, chose three items, and the clerk said, OH, not at THIS store. Also, for example,
there was an ad for Cantaloupes $1.00. The sign inside the store said $1.88. No explanation. No one cares. The clerk just shrugged his shoulders as in "the hell with you". Never again. I have many alternative places to give my money to. And I won't even buy gas there ever again,
I am one annoyed consumer and I don't need to me annoyed. This is the first time I've ever been annoyed enough to email anyone. And I expect that Safeway will just shrug it off. They deserve to go out of business.

Times are tough and it just bugs me that a store such as this, would let this just pass by . Not only did I have a issue with this cream cheese, but I also have a issue with the milk. I wanted to enjoy my cream cheese on some french bread, what do I find when I open the lid, it's molded, it smells will I cant eat that, instead I have to throw it out, and that's a waste and a waste of money. This cream cheese hasn't even passed it's best by date which is Sep 20, 08, the milk had the same issue of the best by date, what is going here? Come on guys you need to do a better job, this just doesn't look good, I think I'll shop elsewhere, I cant really afford to throw food away.

Slowly but surely, Safeway is dropping all the brands that I like and replacing them with its own brand. For years, I had been buying Mrs. Butterworth's Lite syrup until, suddenly its availability was spotty at best. Finally, the store just stopped carrying it. It still carries the regular Mrs. Butterworth's and the godawful sugar-free stuff (I don't mind less sugar, but I do mind the fake chemical sweeteners). You might think it's because the demand dropped, but at the same time, suddenly a Safeway brand of "Lite" syrup showed up.

I went looking for Saran Wrap, which is the only brand of wrap that has the right amount of hold. Safeway's brand is awful. It has little hold. And Glad's is way too clingy. Guess which brand is missing from the shelves? Yep, Saran Wrap.

Finally, the store has dropped the Ruffles Reduced Fat brand. It's just like the Mrs. Butterworth's deal. Safeway still carries the godawful stuff with Olean. But just carrying the product with less of the bad stuff without a substitute chemical component doesn't seem to be in Safeway's DNA. I haven't yet found a Safeway brand of low-fat ripple chips.

But I am so tired of finding products I have bought for years and years just disappear. According to the company Web sites, these products are still being made and merchandised. Just Safeway has dropped them.

Yes, I do know that Safeway's profit margin is much higher when it sells its own brand. But I don't shop at Safeway to increase its profit margin. I'm happy if the company can stay in business, but I shop there to find products and brands that I like. I don't want to be sold on a similar brand.

It's like the time I told my husband to get pickles, and he returned with one type of pickles--not the brand I'd requested. "Pickles are pickles, aren't they?" he asked. Well, no. They're not. Different brand pickles taste different. Different chips taste different--and there is no other non-baked, non-Olean-laden, lower fat ripple chip on the market. Different syrups taste different. Different plastic wraps cling differently.

Please, Safeway, stop dropping my brands.

Received 30 Days of Savings for YOU mailer to my home - it had 10 items listed for me to receive discounts on and 4 $10.00 coupons off $50.00 + purchases at Safeway stores. I shopped for a large order, drawn in by the savings on the mailer, and when I gave it to the cashier I was told it didn't apply to their store. I spoke to the manager and he didn't know about the promo but agreed to give me $10.00 in cash. I purchased milk stated as $1.79, bananas as .39, & strawberries as $1.49. I paid the regular price on these items - $2.49 for milk, .59 for bananas, & $3.50 for strawberries. I am angry to have been lured in to a Safeway store by false advertising -- I know many other people were having the same problem -- I want to be compensated in some way by Safeway because of your unfair business practices. During this time of higher food prices I would think you would be doing everything you could to entice people to shop Safeway, and not mailing bogus coupons that are denied at the very end of a shopping trip.

I have been shopping at this store for many years and have come to know most of the staff. I must say, that the manager, Grace, is the most unprofessional I have ever seen! Not only have I seen her belittle her staff in front of customers but I have two horror stories to complain about. I was not going to complain as several of her staff members have said that if a complaint is made about her that she will make their lives miserable, but, enough is enough.

A few months ago I was shopping in the evening, around 8 or nine P.M.when I overheard one of the bag boys telling the manager that he had had an accident in his pants and that he needed to go home. The manager told this poor guy that he had to stay or he would be written up! I was horrified when I saw him bagging groceries! The entire front end of the store smelled of ### and most of the customers were covering their noses and mouths to try and not smell the stench that this guys accident had caused---plus, he was handling our food! The checkers were terribly embarrassed and the bagger was completely ashamed!

This is beyond a health issue--it is completely wrong! My second story has to do with two people that have checked me out, in the past couple of months that were very obviously sick. One of them said that she had a strep throat (one of the most contagious infections there is) I asked her what she was doing at work and she said that her boss will make her life miserable if she didn't come in two work, including cutting her hours and giving her shifts that she knew would be very difficult to work!

This happened on another day also and I have seen it way too many times over the years! How could she do this to these people? What kind of manager is this woman? I hear nothing but horror stories about this woman from the checkers and the bag boys! Why is she allowed to be managing a store with this kind of unethical behavior? do you people ever see this woman in action or ever talk to your workers in the stores?

Not only did she expose many customers to disease and horror but she treats her staff like crap! Please be aware that she may go after the person that had the strep infection, if she recalls that time.

I went to safeway rivermark today 7/13/08 @ 2:30 pm and picked up a premade birthday cake. I asked the woman behind the counter if someone could write Happy Birthday Candice. She asked the oler Oriental gentleman behind the counter and he said No, I'm too busy, SHe said "You're too busy?" and He said "yes". She then told me she will do it but cannot guarantee me how it looks. I tld her forget and Give me the cake, I will put it back.She looked at me stunned. I then yelled to the man in the back "Thank You", I picked out an ice cream cake and paid at the front register. I asked to speak to a manager but spoke to a cashier. She then called up a manager and told him what happened. He never came down to talk to me. She told me he will take care of it. I don't feel like I got any satisfaction. I will definitely go see the manager when I return to safeway. I have a family of 6 and spend a lot of money buying groceries there. If I get no satisfaction I will shop elsewhere.

Today, for the first time, I received a grocery delivery from Safeway.com. While pulling into my driveway, the delivery person hit my fence, snapping a concrete-imbedded pole at the point where it is embedded in the concrete.

The driver asked that I not call Safeway as this was his second accident in one week. He offered to repair the fence and gave me his phone number so he could repair the damage without incurring another offense to his driving record.

My landlord asked that I call Safeway to report the accident. I called the Safeway customer service number, was asked if I knew the delivery persons driver's license number (I didn't), but I had a record relating to the delivery. I asked about safeway.com's policies re destruction of property and the customer service rep said she'd file a complaint for me but couldn't provide further information. I was also told that it would take two working days for my complaint to be filed with Safeway.

Safeway is the only store in our small town "Chewelah Washington" and for that they are raping us on the price of goods. Boycott Safeway, drive the extra mile. Safeway can care less how long you have to stand in line also. It also seems that the local Safeway only employee's the low IQ people. Every time you ask them a question they can not answer it. No matter what you ask them. Management isn't much better, they give you the biggest BS story you have ever heard. Come on when will it end? If anyone from the Chewelah area reads this please shop somewhere else, also write your comment...please.

I am a regular shopper at the Safeway on the westside of Bend, Oregon. After shopping I often buy a cup of coffee from Starbucks and sit in the lounge area for awhile. Unfortunately, Safeway has one employee who's choice of perfume is so overwhelming, you can smell her coming. I have many friends that have mentioned this person. They refer to her as "the patchouli woman" and she has made more than one person cover their faces and run for the door.
As for me, my time sitting at Starbucks with a cup of coffee ends as soon as she walks by. I will not check out food in any lane that she is near because I know I'll feel ill for awhile after being near her. Its that bad. I don't understand how her supervisors overlook this problem. They should be aware, though, that even if they overlook it, their customers do not. Their store is getting a reputation around Bend because of this employee's overwhelming smell.

This is a regular theme with Safeway. For starters some twenty years ago we got pregnant and my woman she worked full time and went to school regularly and commutes upwards of an hour at a time. I worked in town so I did the food shopping. I was continually harassed about anything that came to mind by the employees and security. Car, clothes, just anything. Taunted with school children words that I would expect from a sixth grader. for instance 'you the woman in the house, is he a she... huh huh huh...'

One time I worked late and didn't have time to wash and change from an all day shift cleaning up other people messes {I was a property managers assistant handyman guy on a gov. supported welfare housing complexes section 8 housing) apparently the offspring of Safeway employee's)} and was arrested for being 'drunk' but the thing was I was not intoxicated. And I had to be back to work in about 9 hours.

They will do things such as spend ten minutes talking to some ancient woman about her hair in line in front of me. and then she takes her sweet time writing the check and checks the balance also. But when I show up its as soon as the drug addict checker is done tallying up my bill its as if I can't get the cash out of my pocket fast enough and they make a bunch of offending hostile noises. One time this female redneck checker insinuated I was selling drugs because I did not have my check book or credit card.

Today was the same as always I live within walking distance of a Safeway and needed a quarter to do my laundry because it takes 8 quarters to run the washing machine and I only had 7 quarters and a bunch of dimes and nickles so i walked down to the Safeway and I was telling myself don't do it but I went anyways I am apparently an optimist and wouldn't you know it I think because I was not dressed in a sport coat wing tips and slathered with all manner of makeup they immediately called up security I heard on the intercom and then I walked over to the customer service counter and they refused to serve me.there was maybe twenty five people in the store and not one of them would move their papered ### and change two dimes and a nickel for a quarter so I could do my laundry. Maybe I should have went and bought a $6 hallmark card for the Mentally handicapped checker with the attitude So that it could 'FEEL' like moving in a manner that makes one appear as though there is a brain inside it's head. I have come to the conclusion that Safeway hires these people who behave as if they are on stage because there is nothing inside their heads to cause the management of the operations any kind of trauma from actually having him or herself having to think.

I remember back in the late 80's there was a fire in the Oakland warehouse I can still smell the fire ###ant in the ice cream they sold me I can actually taste it sometimes. And this store I was just in I can smell the refrigerant all over me and its been at least two hours since I was there. I have ate food there that has given me worse diarrhea than what i got on a campout with my drinking buddies.

I gave up on them a bunch of years back and just started using them to purchase canned, sealed goods from name brand manufactures. only when its on sale. beer in cans, cheap wine, soda pop, candy thats about it maybe a little hamburger if I know who the butcher is who made it but thats about it.

At approximately 11:30am, I went to Safeway located on 196st Lynnwood, WA this morning, to purchase the steak which is on sale. After a short searching, I could not the find the item that I want, so I asked a lady who was working in that area. Then she asked the guy who was working inside the department through the window. The guy told us they don’t have that now but it's coming soon. Therefore, the lady told me it would come out in 15 minutes and told me to do other shopping first. After 20 minutes, I got back there but still could not find the steak. So I asked the guy again. This time I got the worst treatment that I have ever had at Safeway. The guy had a really bad attitude and said “We don't have that right now!” When I asked him how long I should wait, he told me “an hour” this time with the cold attitude and word, and he also pointed his working area and trying to show me that he was busy for other things. He also said “I already told you, ok?”

I feel so bad about Safeway’s customer service. I’m a Safeway’s regular customer, and I think they did really good job on customer service until this Morning. That guy’s attitude made me so angry! I was wondering “why you treat your customer that bad especially when you short on the item they need?” I really DO NOT APPRECIATE it. I will not be shopping there again!

If is was not enough that all the fish at safeway look rotten even though they are not past their expiration date, I spotted one disgusting package of red snapper and it had a WORM! The worm was squirming and was very much alive. I don't know what kind of worm it was, but it had the same color as the fish meat. I could spot it's reproductive segment though. Unfortunately I did not have a camera. When asked if I needed help I asked them on it, they responded "we don't package these", as if I had asked.

In retrospect, I should have asked someone for a camera, because they to it to the back and started discussing about it. This is too much.