Saks Fifth Avenue review: Worst customer service

Purchased a pair of nice sunglasses from the website. The customer service was terrible. I asked for a refund because I never received my order. I provided proof that it got delivered to the wrong address. (I sent the photo I received from FedEx, and a photo of my actual doorstep that amazon has taken before,) The first time I reached out a women said I needed to make a case. I make the case, and it takes over a week to hear back. I reach out again and a woman says I can receive a refund because they never responded to my case in the 3-day window. After another week still did not receive my refund. I reached out AGAIN, someone tells me I cannot receive a refund. So frustrating to not receive an order just to pay for it in the end.