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Saks Fifth Avenue
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Saks Fifth Avenue
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Saks Fifth Avenue Customer Service Phone, Email, Contacts

Saks Fifth Avenue
Reviews and Complaints

www.saksfifthavenue.com

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1.1 2 Reviews 181 Complaints
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Saks Fifth Avenue Complaints 181

Resolved “lost packages” Resolved “rotten online customer service” Resolved “horrible service” Resolved “boo to saks” Resolved “Online scam”

How responsive is Saks Fifth Avenue's customer service?

5 Resolved
176 Unresolved

Total complaints: 181

Resolved complaints: 5 (3%)

Unresolved complaints: 176 (97%)

Very poor 🤒
We don't know much about how Saks Fifth Avenue handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Saks Fifth Avenue and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is Saks Fifth Avenue’s rated by luxury shoppers?

Saks Fifth Avenue’s earns a 1.1-star rating from 183 reviews, showing that the majority of luxury shoppers are dissatisfied with their purchases.

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customer service refund return purchase supervisor package shipped size order shoes delivery delivered credit signature agent defective wedding discount manager response
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Saks Fifth Avenue racial profiling

It all happened when me and my friend who is hispanic and am black we went in the saks 5th ave store we purchased 2pairs of puma sneakers payed cash then left the store about 2minutes after we left the store the security and a store clerk who are both caucasians approached us publicly, accusing us of stealing. 'their claim was a woman saw us switch our old...

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Overview of Saks Fifth Avenue complaint handling

Saks Fifth Avenue reviews first appeared on Complaints Board on Jul 19, 2008. The latest review A refund has not been issued for an item i did not receive. was posted on Dec 26, 2024. The latest complaint lost packages was resolved on Dec 19, 2013. Saks Fifth Avenue has an average consumer rating of 1 stars from 183 reviews. Saks Fifth Avenue has resolved 5 complaints.
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  1. Saks Fifth Avenue Contacts

  2. Saks Fifth Avenue phone numbers
    +1 (877) 551-7257
    +1 (877) 551-7257
    Click up if you have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number Click down if you have unsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have UNsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number
  3. Saks Fifth Avenue emails
  4. Saks Fifth Avenue address
    225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
  5. Saks Fifth Avenue social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 26, 2024
  7. View all Saks Fifth Avenue contacts
Saks Fifth Avenue Category
Saks Fifth Avenue is ranked 12 among 67 companies in the Department Stores category
#10 Iceland Foods Iceland Foods #11 TK Maxx TK Maxx #12 Saks Fifth Avenue Saks Fifth Avenue #13 Saks OFF 5th Saks OFF 5th #14 T.J. Maxx T.J. Maxx

Most discussed Saks Fifth Avenue complaints

Refund not received
3
(opinions to this review)
 Not receiving a - Temple St. Clair pendant - I ordered. Received the box but the pendant was NOT in the box.
2
(opinions to this review)
 Saks Customer Service Online Order
1
(opinions to this review)
 Will not refund my money. They are lying and saying I wore the shoes. Never even stood up in them!
1
(opinions to this review)
 Saks approved return and refund and three weeks later send back damaged order that I was delivered to me
1
(opinions to this review)

Recent comments about Saks Fifth Avenue company

Saks Customer Service Online Order
1
I contacted the local Saks, submitted an online complaint to the BBB...
 Refund not received
1
They need to arrest these people! They are stealing? I wonder how we...
 Will not refund my money. They are lying and saying I wore the shoes. Never even stood up in them!
1
I am going through the exact same situation with Saks!
 Blaming Me for Their Error
1
Yep! Battling the same issue. They do not inspect their item before shipping!
 Defective YSL bag. Bad customer service.
1
They are awful
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