Saks Fifth Avenue’s earns a 1.1-star rating from 185 reviews, showing that the majority of luxury shoppers are dissatisfied with their purchases.
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Online scam
Bought a pair of Versace shoes, thought I had a 60 day guarantee which Saks has. A few days after 60 days, wore the shoes once, and they caused pain up and down my legs so badly and blistered my feet so badly I limped for days. Since I purchased several thousand dollars worth of items from Saks in a day, I asked the company to take the shoes back for a store credit. They said fine. Shoes were picked up by Saks.com, then 1 week later, I was told they are not giving me a store credit and a mistake was made. I was accused of sending by the shoes in terrible condition with scuffs and scratches all over them. I told them they were worn for appoximately 5 hours in the city. They said I lied. The silver seal on the shoes were still there. I was spoken to so disrepectfully I was shocked. Saks is a place without an ounce of class. I reported t his to the shoe manager. No one would help me. Everyone transferred me from one person to the other. After 3 weeks the shoes are apparently coming back. I cannot believe how crude and what liars Saks is. I wore the shoes for a few hours only, and was accused of wearing them to death. Now I find out that a Sales Assoc was scamming and arrented in the Jewelry dept. I reported them to the BBB. Haven't heard anything yet. What an awful store to do business with.
The complaint has been investigated and resolved to the customer’s satisfaction.
racial profiling
It all happened when me and my friend who is hispanic and am black we went in the saks 5th ave store we purchased 2pairs of puma sneakers payed cash then left the store about 2minutes after we left the store the security and a store clerk who are both caucasians approached us publicly, accusing us of stealing. 'their claim was a woman saw us switch our old...
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Saks Fifth Avenue Contacts
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Saks Fifth Avenue phone numbers+1 (877) 551-7257+1 (877) 551-7257Click up if you have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number Click down if you have unsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have UNsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number
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Saks Fifth Avenue emailsservice@saks.com100%Confidence score: 100%Supportservice@saksfifthavenue.com76%Confidence score: 76%support
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Saks Fifth Avenue address225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 11, 2025 - View all Saks Fifth Avenue contacts
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60 days is plenty of time to have worn those shoes and returned them, had they not worked out for you, without any issues. People believe they can hold on to things "forever" and return them. Saks isn't WalMart, you are given a return policy on the receipts and you can ask and will be informed of this policy. You do get points for admitting you did wear the shoes, and didn't lie and swear that you hadn't, like some people do. Problem is, 5 hours, walking around a city, anything can happen to a pair of shoes, and I am willing to believe, there could have very well been scuffs on that shoe. Anyhow, it is my understanding, if merchandise is not in saleable condition, it can't be returned or is returned to a customer. If the shoes were that ill fitting, you would have known this, before leaving your home with them on.