Saks Fifth Avenue review: Dishonor company bad service

I placed an order during Thanksgiving sales with Saks Fifth Avenue for a beauty product, which included a "gift with purchase" item as part of the promotion. However, after 3 weeks of placing my order, Saks Fifth Avenue cancelled the gift with purchase, which was a key factor in my decision to make the purchase in the first place. The absence of the gift directly affected my satisfaction with the order.

When I contacted Saks Fifth Avenue to request a free return via shipping — since there is no store location within 15 miles of my home — the representative repeatedly told me that the gift with purchase had no value and was subject to inventory, which I did not find to be a valid reason for denying my request. I was not asking for any credit or refund for the gift, only for the ability to return the beauty product at no additional cost due to the fact that I did not receive the gift, which was part of my original purchase agreement.

I believe this is a fair request, given that the gift with purchase was an integral part of the promotional offer and influenced my decision to purchase. I should not have to bear the cost of returning an item when the gift associated with my order was cancelled, leaving me with an incomplete order. Unfortunately, Saks Fifth Avenue has rejected my request for a free return, and I am dissatisfied with the handling of this matter.