Saks Fifth Avenue review: I am complaining about not receiving my refund

On February 24th, 2024, I purchased Balenciaga handbag (order #[protected]) with a shoulder strap from Saks Fifth Avenue online store. I paid $1,403.40. I was very excited when I received the bag. Unfortunately, the item arrived incomplete, the shoulder strap was missing, and I decided to return it. The bag was returned and was received on March 1st, 2024. I was told that refund process takes between 10 to 14 business days. Right now, is April 1st, 2024, and I still did not receive my refund. I called customer service numerous times and all I was told that my case will be escalated to another level for investigation without any results or updates. This is very frustrating. I could have purchased this item from many deferent retailers, but I went with Saks Fifth Avenue. The reason I did this, because I thought that I will be dealing with reputable and prestigious company.

I do a lot of shopping on-line and I never had such a horrible experience until I made purchase in your store. It really shook my confidence, and I probably will never shop at Saks Fifth Avenue again.

Valeriya Propisna

[protected]@gmail.com

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