Saks Fifth Avenue review: Saks approved return and refund and three weeks later send back damaged order that I was delivered to me

On December 16, 2023 I received a damaged delivery order ([protected]) that I placed with Saks Fifth Avenue on December 6, 2023 on-line upon opening my order I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately, reached out to Saks Fifth Avenue Costumer telephone contact number, which as stated on the recording on December 16, 2023 that the Saks Costumer Service Contact Number voice recording stated costumer service call line was experiencing higher than usual volumes of call and to use the Saks Fifth Avenue on-line service to inquire costumers’ concerns. Which on December 16, 2023 due to me not being able to speak to a Costumer Service Rep to discuss my order being delivered damage I reported my damage order via on-line and received confirmation return label which reflects me reporting on December 16, 2023 my order being delivered damaged (please see attached proof of me reporting my order was delivered damaged. Due to me not being able to be on hold for over an hour to speak to customer service rep since I had to figure out what I was going to give my son as a replacement present given the fact that I received a damage order that was ordered as present to be given to him.

On December 18, 2023, I followed up by reaching back out to Saks Fifth Avenue's customer service department again and spoke to Rene, Costumer Service Rep to advise him that my ordered was delivered damaged and was an item that I was giving to my son as a present and when I received my order and opened the box. I was shocked to find the box was covered in feathers to discover that the coat was delivered damaged. I provided Rene Saks Fifth Avenue Costumer Service Rep pictures of the damaged item that was delivered on December 16, 2023, while I was on the telephone with Rene Saks Fifth Avenue Costumer Rep and as per email request shows Rene, Saks Fifth Avenue Rep and I (as attached documentation shows.) Rene stated that it was cleared that the item I received was delivered damaged as the original tags were still on the coat and as per Saks Fifth Avenue’s Return Policy states all merchants with original tags are fully refundable to merchants originally payment method. Since Saks Fifth Avenue was unable to provide me with a replacement, jacket due to the exact item being out of stock when I spoke to Rene Saks Fifth Avenue Rep on December 18, 2023 I was advised that I would be receiving a full refund back to my original payment method. I was told that my return label that I requested via on-line on December 16, 2023 (I have that return label that I requested the day the package was delivered to my exact address on December 16, 2023. But that he would be spending me a new return label to expedite my return, since my item was delivered damaged. I received Rene, Saks Fifth Avenue Costumer Rep new return label via email on December 18, 2023 at 3:34PM, (as documentation email shows he send the return label after reviewing pictures I send him of the damage order I received at 3:25pm (as per documented email thread shows he reviewed at 3:25PM on December 18, 2024 and deemed that the merchants was delivered damaged) and that I would be refunded for the full amount of the coat I purchased onto my original payment method. I then tracked my return and as of December 21, 2023 I was advised (as documentation shown that Saks Fifth Avenue was in receipt of my damaged delivery order and were working on refunding me through my original payment method.

To my shock on January 6, 2024 I received a package and upon opening it discovered that Saks Fifth had send me back the same damaged jacket that as per email thread shows Saks Fifth Avenue acknowledged on December 18, 2023 was delivered damaged and stated they were refunding me for as per email thread states Saks Fifth Avenue and was sorry for the item being delivered in this condition and that Saks Fifth Avenue after reviewing the pictures I send to Rene, Saks Fifth Avenue Costumer Service Rep reviewed and approved my return on December 18, 2023 (as documented recorded Costumer Service Telephone Department has on file, since all calls are recorded and as documentation I have clearly states.) would be refunding me to my original payment method. I immediately reached out to a Saks Fifth Avenue Rep and explained my situation and asked why I had received the same damaged item that I had been told that was delivered back three weeks later the same damaged item that Saks Fifth Avenue approved on December 18, 2023 was delivered damaged and approved my returned as email tracking documentation showed. The Saks Costumer Service Rep stated that this was not acceptable and was going to be setting up a FEDEX pick up return to be scheduled to pick up the damaged item I was send back by Saks Fifth Avenue three weeks after Saks Fifth Avenue approved to return my damaged item that was delivered to me on December 16, 2023 and followed up with Costumer Service Rep via telephone on December 18, 2023 for pick up on Monday, once again on January 8, 2024 and that he would be documenting the situation and that I would be receiving a pick time from FedEx on Monday, January 8, 2023 and that Saks Fifth Avenue would be picking up the return damaged order that Saks Fifth Avenue send me back after promising to return the damaged order that was delivered to me on December 16, 2023 and as stated on the return order that Saks Fifth Avenue acknowledging receiving and processing my refund damage item as of December 21, 2023 (as documentation shows as per the Saks Fifth Avenue tracking form shows they received the damaged return package. )

I did not receive a FEDEX Return email after getting off the phone with the Saks Fifth Avenue Rep as he promised would be send by FEDEX. So, after waiting I reached out again to Saks Fifth Avenue Costumer Service Rep on Monday, January 8, 2024 and explained my situation that I reported on January 6, 2024 when I received back the damaged item with no explanation as to why I received the damaged coat back three weeks after I was approved and Saks Fifth Avenue acknowledging the coat was damaged as per my long conversation I had with Saks Fifth Avenue on December 18, 2023 and as per on-line notification that I made also on December 16, 2023 due to Costumer Telephone Contact being overwhelmed with higher than usual telephone calls on the day my damaged delivery was delivered to my exact address. when the coat was delivered to me and I discovered the coat was damaged. that was sent back to me from Saks Fifth Avenue of the damaged order they stated they approved to be returned as per Saks Fifth Avenue approved as delivered damage and accept as a return as per the return label and documentation Saks Fifth Avenue stated they would be processing on December 18, 2023. So, I called back Saks Fifth Avenue Costumer Service again on January 8, 2024 and I was told that FEDEX pick up was not approved even though the first Saks Fifth Avenue Costumer Rep stated that FEDEX was emailing me time that they would be scheduled to pick up the package on Monday and now I am being told something different and that it would take four days for the package to be approved for return. First the package should have ever been send back since the Saks Fifth Avenue stated and acknowledged that the package was delivered damaged and processed my return as per December 18, 2023. I requested to speak to a Supervisor who was very unprofessional and stated that I was speaking the only person that could help and that I was send back the jacket due to the warehouse inspector stating the jacket was not delivered damaged enough it was delivered damaged and as per Saks Fifth Avenue Costumer Service Rep who reviewed the pictures I send to him on December 18, 2023 and he approved my return and provided me a expected new return label and I was emailed that my return was in processed, I was send on January 6, 2024 the same damaged jacket instead of being provided a refund that Saks Fifth Avenue promised as documented as per the request I made on January 16, 2023 as per my request on-line and as per my follow up conversation and approval I received on December 18, 2023 via Saks Costumer Service Rep. Instead I received no notification expect the damaged item that Saks Fifth Avenue agreed to refund me for back via mail is really unacceptable and failure for Saks Fifth Avenue to follow their return policy and return approval they agreed to do as per my request made on January 16, 2023 and as per approved by Saks Fifth Avenue Costumer Service Rep review and approval on December 18, 2023, due to the goat not being in stock to replace due to the damage order that was delivered to my exact address on December 16, 2023. I spoke to Saks Fifth Avenue’s Costumer Service Rep Supervisor who advised me that my return was not being accepted due to the Warehouse Inspectors stating the item was not damaged upon delivery and that since the delivery date was December 9, 2023 as FEDEX states below was delivered to Forest, NY area not to my exact address as the delivery was delivered on December 16, 2023, which was when I received the damaged package and reported the damaged delivery order, that it was worn. I stated that I did not received the package until December 16, 2023 and please see the tracking of the order delivery which tracks the package being delivered to Forest Hills, NY area on December 9, 2023 not to my exact address, so the delay of the delivery is what Saks Fifth Avenue claims is the reason they have send me back damaged order that they approved and accepted as of December 18, 2023 and as per the return being in their receipt and Saks Fifth Avenue was processing my return to turn around and send me the damage order back after three weeks from approving my damaged order delivery to be returned and processed for a refund.

Saks Fifth Avenue acknowledges that delivery of packages may state delivered, but not delivery to the costumer’s exact address. Saks Fifth Avenue states to allow extra time from the order stating delivered for the order to be delivered to the costumer’s exact address. So, I received a damage order on December 16, 2023 returned immediately on-line due to Saks Fifth Avenue Costumer service telephone contact line having a higher then Volume Costumer service calls which resulted in my reporting my damaged order on December 16, 2023 as notifying Saks Fifth Avenue and followed up with Saks Fifth Avenue Costumer Service telephone line on January 18, 2023 providing pictures to Saks Fifth Avenue Costumer Service Rep and being approved a damage order returned label and sending back the damage order that Saks received on December 21, 2023 and states that my refund was in processed. That resulted in me receiving back three weeks the damaged order that was delivered damaged on December 16, 2023 and this was reported and now being told three weeks that I am not being refunded based on a delivery date that my delivered order was delivered to the Forest Hills, NY area not to my address until December 16, 2023 which Saks Fifth Avenue acknowledged as an issue they have with the delivery carrier and advises costumers to allow additional time for delivery even though tracking states delivered to the costumer’s area not their exact address? I was lied to my Saks Fifth Avenue and they failed to advise as per their policy to state that delivered damaged goods cannot returned, especially given the fact that they agreed to refund me for the damaged delivered item on December 16, 2023 via on-line and via telephone conversation that I had with Rene Saks Fifth Avenue Rep on December 18, 2023 when my returned was approved by Saks Fifth Avenue Rep. But to lie and send back the damaged item three weeks later with no explanation or notification contracts what documentation as per the tracking order states a refund was being process as per tracking that Saks Fifth Avenue received the damage package back to them on December 21, 2023(as documentation shows.) But to lie and send back three weeks the damaged order with no explanation is criminal. This is horrifying how a reputable Store that I have been shopping at since a baby would disregard and lie to costumers. I see that over the past two months there have been numerous complaints made by costumers who experienced the same dishonest and illegal treatment that I have been subjected to by Saks Fifth Avenue. This is really concerning that Saks Fifth Avenue would violate costumer’s rights and provide the worst costumer service to valued customers. Please note that the Saks Costumer Service Reps should not be sending back out damaged order after approving return and refunds based on delivery system that Saks Fifth Avenue acknowledges as an issue as per their delivery policy. The Saks Costumer Service Supervisor Rep that I spoke to on January 8, 2024 Frank stated that the situation was unacceptable to be returned back to me three weeks later after Saks Fifth Avenue approved my damage delivered item and to follow up with Costumer Service in three days to find out when the resend damaged item that was reported and I was told that I was being refunded and then hours later (received an email that Saks Fifth Avenue refused to take back the damage coat they send back to me three weeks later after they approved and inspected my return as per my conversation that I had on December 18, 2023 (as documentation shows I was promised was as of this day as per records show was occurring.) But to be treated in this fashion is horrible and Saks Fifth Avenue treating costumers like criminals, due to no fault of their own and accusing them worn merchant due to a delivery carrier flaw that Saks Fifth Avenue states to allow extra days to f On December 16, 2023 I received a damaged delivery order that I placed with Saks Fifth Avenue ON December 6, 2023 on-line upon opening my order I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately, reached out to Saks Fifth Avenue Costumer telephone contact number, which as stated on the recording on December 16, 2023 that the Saks Costumer Service Contact Number voice recording stated costumer service call line was experiencing higher than usual volumes of call and to use the Saks Fifth Avenue on-line service to inquire costumers’ concerns. Which on December 16, 2023 due to me not being able to speak to a Costumer Service Rep to discuss my order being delivered damage I reported my damage order via on-line and received confirmation return label which reflects me reporting on December 16, 2023 my order being delivered damaged (please see attached proof of me reporting my order was delivered damaged. Due to me not being able to be on hold for over an hour to speak to customer service rep since I had to figure out what I was going to give my son as a replacement present given the fact that I received a damage order that was ordered as present to be given to him.

On December 18, 2023, I followed up by reaching back out to Saks Fifth Avenue's customer service department again and spoke to Rene, Costumer Service Rep to advise him that my ordered was delivered damaged and was an item that I was giving to my son as a present and when I received my order and opened the box. I was shocked to find the box was covered in feathers to discover that the coat was delivered damaged. I provided Rene Saks Fifth Avenue Costumer Service Rep pictures of the damaged item that was delivered on December 16, 2023, while I was on the telephone with Rene Saks Fifth Avenue Costumer Rep and as per email request shows Rene, Saks Fifth Avenue Rep and I (as attached documentation shows.) Rene stated that it was cleared that the item I received was delivered damaged as the original tags were still on the coat and as per Saks Fifth Avenue’s Return Policy states all merchants with original tags are fully refundable to merchants originally payment method. Since Saks Fifth Avenue was unable to provide me with a replacement, jacket due to the exact item being out of stock when I spoke to Rene Saks Fifth Avenue Rep on December 18, 2023 I was advised that I would be receiving a full refund back to my original payment method. I was told that my return label that I requested via on-line on December 16, 2023 (I have that return label that I requested the day the package was delivered to my exact address on December 16, 2023. But that he would be spending me a new return label to expedite my return, since my item was delivered damaged. I received Rene, Saks Fifth Avenue Costumer Rep new return label via email on December 18, 2023 at 3:34PM, (as documentation email shows he send the return label after reviewing pictures I send him of the damage order I received at 3:25pm (as per documented email thread shows he reviewed at 3:25PM on December 18, 2024 and deemed that the merchants was delivered damaged) and that I would be refunded for the full amount of the coat I purchased onto my original payment method. I then tracked my return and as of December 21, 2023 I was advised (as documentation shown that Saks Fifth Avenue was in receipt of my damaged delivery order and were working on refunding me through my original payment method.

To my shock on January 6, 2024 I received a package and upon opening it discovered that Saks Fifth had send me back the same damaged jacket that as per email thread shows Saks Fifth Avenue acknowledged on December 18, 2023 was delivered damaged and stated they were refunding me for as per email thread states Saks Fifth Avenue and was sorry for the item being delivered in this condition and that Saks Fifth Avenue after reviewing the pictures I send to Rene, Saks Fifth Avenue Costumer Service Rep reviewed and approved my return on December 18, 2023 (as documented recorded Costumer Service Telephone Department has on file, since all calls are recorded and as documentation I have clearly states.) would be refunding me to my original payment method. I immediately reached out to a Saks Fifth Avenue Rep and explained my situation and asked why I had received the same damaged item that I had been told that was delivered back three weeks later the same damaged item that Saks Fifth Avenue approved on December 18, 2023 was delivered damaged and approved my returned as email tracking documentation showed. The Saks Costumer Service Rep stated that this was not acceptable and was going to be setting up a FEDEX pick up return to be scheduled to pick up the damaged item I was send back by Saks Fifth Avenue three weeks after Saks Fifth Avenue approved to return my damaged item that was delivered to me on December 16, 2023 and followed up with Costumer Service Rep via telephone on December 18, 2023 for pick up on Monday, once again on January 8, 2024 and that he would be documenting the situation and that I would be receiving a pick time from FedEx on Monday, January 8, 2023 and that Saks Fifth Avenue would be picking up the return damaged order that Saks Fifth Avenue send me back after promising to return the damaged order that was delivered to me on December 16, 2023 and as stated on the return order that Saks Fifth Avenue acknowledging receiving and processing my refund damage item as of December 21, 2023 (as documentation shows as per the Saks Fifth Avenue tracking form shows they received the damaged return package. )

I did not receive a FEDEX Return email after getting off the phone with the Saks Fifth Avenue Rep as he promised would be send by FEDEX. So, after waiting I reached out again to Saks Fifth Avenue Costumer Service Rep on Monday, January 8, 2024 and explained my situation that I reported on January 6, 2024 when I received back the damaged item with no explanation as to why I received the damaged coat back three weeks after I was approved and Saks Fifth Avenue acknowledging the coat was damaged as per my long conversation I had with Saks Fifth Avenue on December 18, 2023 and as per on-line notification that I made also on December 16, 2023 due to Costumer Telephone Contact being overwhelmed with higher than usual telephone calls on the day my damaged delivery was delivered to my exact address. when the coat was delivered to me and I discovered the coat was damaged. that was sent back to me from Saks Fifth Avenue of the damaged order they stated they approved to be returned as per Saks Fifth Avenue approved as delivered damage and accept as a return as per the return label and documentation Saks Fifth Avenue stated they would be processing on December 18, 2023. So, I called back Saks Fifth Avenue Costumer Service again on January 8, 2024 and I was told that FEDEX pick up was not approved even though the first Saks Fifth Avenue Costumer Rep stated that FEDEX was emailing me time that they would be scheduled to pick up the package on Monday and now I am being told something different and that it would take four days for the package to be approved for return. First the package should have ever been send back since the Saks Fifth Avenue stated and acknowledged that the package was delivered damaged and processed my return as per December 18, 2023. I requested to speak to a Supervisor who was very unprofessional and stated that I was speaking the only person that could help and that I was send back the jacket due to the warehouse inspector stating the jacket was not delivered damaged enough it was delivered damaged and as per Saks Fifth Avenue Costumer Service Rep who reviewed the pictures I send to him on December 18, 2023 and he approved my return and provided me a expected new return label and I was emailed that my return was in processed, I was send on January 6, 2024 the same damaged jacket instead of being provided a refund that Saks Fifth Avenue promised as documented as per the request I made on December 16, 2023 as per my request on-line and as per my follow up conversation and approval I received on December 18, 2023 via Saks Costumer Service Rep. Instead I received no notification expect the damaged item that Saks Fifth Avenue agreed to refund me for back via mail is really unacceptable and failure for Saks Fifth Avenue to follow their return policy and return approval they agreed to do as per my request made on January 16, 2023 and as per approved by Saks Fifth Avenue Costumer Service Rep review and approval on December 18, 2023, due to the goat not being in stock to replace due to the damage order that was delivered to my exact address on December 16, 2023. I spoke to Saks Fifth Avenue’s Costumer Service Rep Supervisor who advised me that my return was not being accepted due to the Warehouse Inspectors stating the item was not damaged upon delivery and that since the delivery date was December 9, 2023 as FEDEX states below was delivered to Forest, NY area not to my exact address as the delivery was delivered on December 16, 2023, which was when I received the damaged package and reported the damaged delivery order, that it was worn. I stated that I did not received the package until December 16, 2023 and please see the tracking of the order delivery which tracks the package being delivered to Forest Hills, NY area on December 9, 2023 not to my exact address, so the delay of the delivery is what Saks Fifth Avenue claims is the reason they have send me back damaged order that they approved and accepted as of December 18, 2023 and as per the return being in their receipt and Saks Fifth Avenue was processing my return to turn around and send me the damage order back after three weeks from approving my damaged order delivery to be returned and processed for a refund.

Saks Fifth Avenue acknowledges that delivery of packages may state delivered, but not delivery to the costumer’s exact address. Saks Fifth Avenue states to allow extra time from the order stating delivered for the order to be delivered to the costumer’s exact address. So, I received a damage order on December 16, 2023 returned immediately on-line due to Saks Fifth Avenue Costumer service telephone contact line having a higher then Volume Costumer service calls which resulted in my reporting my damaged order on December 16, 2023 as notifying Saks Fifth Avenue and followed up with Saks Fifth Avenue Costumer Service telephone line on January 18, 2023 providing pictures to Saks Fifth Avenue Costumer Service Rep and being approved a damage order returned label and sending back the delivered damage order that Saks Fifth Avenue received on December 21, 2023 and states that my refund was in processed (documentation states and continued to state as of January 9, 2024, so why am I now being advised as of January 9, 2023 email that Saks Fifth Avenue first communication that was made from December 18, 2024 that they were not honoring the delivered damage order that Saks Fifth Avenue approved after inspecting and refund me my original paymen, due to the delivered damage order not being able to be replaced as it was out of stock as per Rene, Saks Fifth Avenue stated to me. At no time during the recorded conversation was I told by Rene, of the fact that after Saks Fifth Avenue inspected and approved returning the delivered damage order that I received on December 16, 2023 and FEDEX that the package was delivered to Forest Hills area not to my exact home until December 16, 2023 that Saks had the right to not communicate that this was not occurring, but sends back without any explanation that they were returning the delivered damage order they approved and accepted as a return. That resulted in me receiving back three weeks after reviewing a clearly documented approved return and refund agreement that Saks Fifth Avenue (see attached documentation) was going to be completed as per their return and inspected approval that occurred on December 18, 2023. Saks Fifth Avenue acknowledged as an issue they have with the delivery carrier and advises costumers to allow additional time for delivery even though tracking states delivered to the costumer’s area not their exact address? I was lied to my Saks Fifth Avenue and they failed to advise as per their policy to state that delivered damaged goods cannot returned, especially given the fact that they agreed to refund me for the damaged delivered item on December 16, 2023 via on-line and via telephone conversation that I had with Rene Saks Fifth Avenue Rep on December 18, 2023 when my returned was approved by Saks Fifth Avenue Rep. But to lie and send back the damaged item three weeks later with no explanation or notification contracts what documentation as per the tracking order states a refund was being process as per tracking that Saks Fifth Avenue received the damage package back to them on December 21, 2023(as documentation shows.) But to lie and send back three weeks the damaged order with no explanation is criminal. This is horrifying how a reputable Store that I have been shopping at since a baby would disregard and lie to costumers. I see that over the past two months there have been numerous complaints made by costumers who experienced the same dishonest and illegal treatment that I have been subjected to by Saks Fifth Avenue. This is really concerning that Saks Fifth Avenue would violate costumer’s rights and provide the worst costumer service to valued customers. Please note that the Saks Costumer Service Reps should not be sending back out damaged order after approving return and refunds based on delivery system that Saks Fifth Avenue acknowledges as an issue as per their delivery policy. The Saks Costumer Service Supervisor Rep that I spoke to on January 8, 2024 Frank stated that the situation was unacceptable to be returned back to me three weeks later after Saks Fifth Avenue approved my damage delivered item and to follow up with Costumer Service in three days to find out when the resend damaged item that was reported and I was told that I was being refunded and then hours later (received an email that Saks Fifth Avenue refused to take back the damage coat they send back to me three weeks later after they approved and inspected my return as per my conversation that I had on December 18, 2023 (as documentation shows I was promised was as of this day as per records show was occurring.) But to be treated in this fashion is horrible and Saks Fifth Avenue treating costumers like criminals, due to no fault of their own and accusing them worn merchant due to a delivery carrier flaw that Saks Fifth Avenue states to allow extra days to be delivered, so to base my situation on a flaw during the holidays that Saks Fifth Avenue acknowledges as a flaw and states to give extra time for delivery as the delivery carrier tracking states delivered, but to give extra due to the carrier not delivering to the costumer address as the reason why the items was not delivered to the costumer with explanation contraction to the attached documentation were as of January 9, 2023 states refund in process is a huge issue and confirms Saks Fifth Avenue acknowledging they received the damaged delivered itemed back and refund was being processed as per Saks Fifth Avenue approving my return as per the conversation I had with Rene, Saks Fifth Avenue Rep that occurred on December 18, 2023 confirming that I Saks Fifth Avenue delivered me damage item on January 16, 2023 which I reported on-line due to being unable to speak to a costumer rep on December 16, 2023 when I received my package at my exact address, there is not documentation from December 18 to January 8, 2023 that Saks Fifth Avenue was sending me back the damage coat three weeks after stating my return was approved with no explanation until I reached out to Saks Fifth Avenue Customer Service Department were on the recorded line were I was told by Saks Avenue Service Telephone that I received back three weeks later the same damage item that as of January 9, 2024 (as attachment shows Saks Fifth Avenue processing my refund of the damaged order that Saks Fifth Avenue approved and inspected as per the conversation I had with a Saks Fifth Avenue Rep approved, no where does it state that Saks Fifth Avenue was not horning their approved return and sending me back the damage order due to an error of delivery that Saks acknowledges as a delivery carrier flaw. I was approved for a damaged delivered order told that this was unacceptable and the rep was arranging for FedEx to pick my package and that the situation was unacceptable. Especially after documentation and Saks Fifth Avenue approved my return on December 18, 2023 when I followed up with the Customer Service Department and they were provided pictures of the delivered damage order I received on December 16, 2023. that was approved to be returned and I am receiving a refund, nowhere does it state that three weeks later the return item accepted and approved to be returned by Saks Fifth Avenue was being returned back to me and my approved returned was canceled. Instead Saks Fifth Avenue inspected and approved the damaged delivered, acknowledge they received back the damage delivered order, but instead without any communication until January 9, 2023 after report the package being send back to me in the same delivered damaged condition with no reason to why this was not communicated prior to what is documented (as documentation attached clear states that contracts the actions that I have been subjected to as of January 6, 2024 when I was shocked due to lack of communication and contraction of the documentation that Saks Fifth Avenue approved my delivered damage package efund is being processed.) This is totally illegal and the most unprofessional handled situation that goes against Saks Fifth Avenue Costumer Service bill of rights order and or have this documented anywhere is lying to costumer (please see of sending me back a damaged report item that Saks Fifth Avenue approved to be returned for a delivery that was send during the holidays on December 16, 2023 is disgusting, but to send the damage coat back even though all documentation states that a refund was in process I have attached a print out of all evidence as of today that shows Saks received the damaged order and Saks Fifth Avenue was processing my refund to turn around send me back the damage coat three weeks later after approving and stating that due to the same coat not being in stock when I spoke to Rene Saks Fifth Avenue Rep stated was out of stock and that they would issue me a refund. Please be advised as clearly stated on the recorded call and as clearly documented Saks Fifth Avenue approved and documented that my refund was in process, where is the communication package and Saks Fifth Avenue was not honoring the refund that Saks Fifth Avenue approved on December 18, 2023 as documentation shows up to January 9, 2024 is an injustice and validates the Costumer Service Bill of Rights that Saks Fifth Avenue stands behind. Costumers can not be accountable for anything but the approval that Saks Fifth Avenue approved and inspected that I may order was delivered damaged as per the approval that occurred on December 16, 2022, instead Saks Fifth Avenues actions are illegal, especially when it is based on facts that are not correct and Saks Fifth Avenue should take this up with their Costumer Service Department that inspected and approved my return and refund as clearly documented they would do. No where prior to the approval of my return and refund was it every communicated via documentation that this was not occurring and sending back a damage delivered back to a costumer after approving and inspecting my delivered damage order that I immediately report and was approved to receive as of December 18, 2023 and to send back to me the damage delivered item back three weeks later which is not documented on the order tracking refund that Saks Fifth Avenue was not horning their approved and inspected delivered damaged order after December 18, 2023 is a violation of Saks Fifth Avenue Costumer Service Bill of Rights, especially given the fact that it was ever communicated to me after December 18, 2023. Saks refuses to assistance or honor what they approved, inspected and agreed to refund me for delivered damaged order as per documentation shows. Please show me the prove that my order was delivered to my exact address on 12/09/2023, especially given the fact that as per Saks Fifth Avenue states please be advised the following for delivers:

Also, it is very considering that Saks Fifth Avenue send back the damage order that lacks any notification they would be doing after December 18, 2023 three weeks after inspecting and approving being returned to my original payment method. Instead I send back the damage delivered order with zero communication, but by receiving the package and that my case was being closed within three days, days before their holiday policy is criminal. So, for the record Saks Fifth Avenue can not come back and state that the delivered damage order that Saks Fifth Avenue approved and inspected that order was delivered damaged and sending back three weeks after documenting and approving a return and refund turn around and lie that this delivered damage order issue is out of the time frame of the return policy, because that is not correct and violation of the Costumer Service Bill of Rights. This situation was addressed and Saks Fifth Avenue actions were illegal and again why would the jacket be returned on January 6, 2023, especially when all evidence clearly shows that Saks Fifth Avenue approved, accepted and processing my refund after I received a delivered damage order and not honor or communicating any of the actions of Saks Fifth Avenue not honoring and doing what they documented and approved they would do as of December 18, 2023 and on December 16, 2023 (which was my first report of my delivered damage order.) Saks Fifth Avenue please follow up with facts and evidence of the delivery of my package that was not delivered to my exact address until December 16, 2023. Again, why was this not discussed with me on December 18, 2023 when Saks approved, inspected and agreed as per documentation shows as of today would be refunded, since the coat was out of stock when I requested that the coat be replaced on the December 18, 2023? So, please take care of the refund process that Sake Fifth Avenue agreed to do as documented on December 18, 2023 when the Saks Fifth Avenue Costumer Service Rep, Rene inspected the delivered damaged order I received, and approved refund process as clearly documented on the return tracking form that does not reflect Saks Fifth Avenue returning the delivered damage order back to me on January 6, 2023. This is very illegal practice that Saks Fifth Avenue is promoting.

Please note that as of January 9, 2024 after I requested to speak to some to someone from Saks Fifth Avenue Cooperate Office at [protected] through a Saks Fifth Avenue Rep who after advising Saks Fifth Avenue I was told that someone will be contacting from a number that the customer service rep was unable to tell me the contact number that I should be expecting a call from, which is another reflection of the horrible level of customer service Saks Fifth Avenue honors after the actions I have been subjected to as of December 16, 2023 and on December 18, 2023 when I was approved and as doc documentation shows Saks Fifth Avenue agreed after inspecting and approving my refund. How does Saks Fifth Avenue condone their Customer Service Department to violate their policies? I was advised by Saks Fifth Avenue Costumer Rep Supervisor on-going lies and that there was nothing I could do, after Saks Fifth Avenue approved and inspected the delivered damage order be returned and refunded to my original payment was to report Saks Fifth Avenue to the Better Business Brough and dispute the charges with my credit card company as an outcome of delivered damage order that Saks Fifth Avenue approved be returned and I be refund to my original payment method on December 18, 2023 is very dishonoring and violates Saks Fifth Avenue Costumer Service Bill of Rights. To have no communication, but to be send back the delivered damage order that Saks Fifth Avenue honored and documented they would accept as a return and as stated refund in process is illegal and sneaky/untruth actions costumer service practices that Saks Fifth Avenue is allowing their costumers to be subjected to.

Please contact me at 718-877-9491or at melissasilagyi@yahoo.com showing me were Saks Fifth Avenue communicated to me from December 21, 2023 to January 6, 2024 that they were not horning the approved return and refund that Saks Fifth Avenue stated they were horning that resulted in me reciving the damaged delivered order send back to me (which again documentation to January 9, 2024 reflect refund in process as documentation saved on January 9, 2024 shows, where does it state that package was send back to me on January6, 2024 this is disgusting and Saks Fifth Avenue shame on you for allowing Saks Fifth Avenue Costumer Service Department at [protected]-SAKS be allowed to treat and not communicate actions that they are stating reflecting Saks Fifth Avenue is horning as all evidence from December 16 to today show Saks Fifth Avenue was processing my refund after receiving the returned delivered damage order I reported via on-line December 16, 2023(as attached return label shows I reported upon delivery of package on December 16, 2023 and as approved by Rene Saks Fifth Avenue Rep inspected an approved return and refund after inspecting the delivered damage order on December 18, 2023.) No communication was provided but a return package of the delivered damage order that Saks Fifth Avenue approved to be returned and I be refunded as stated on recorded call on December 18. 2023.